My order arrived late, but I was thankful customer service was able to help with tracking. When I received my order, I was worried about the packaging, but thankfully, no damage to the canvases.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great Customer Service. I tried to change my mind after my order was placed but then realized my original order needed to be reinstated in order to receive it on my timeline. Wan in Customer Service w... Mehr ansehen
Unternehmen hat geantwortet
The canvas prints are excellent. The quality is beautiful and exactly what I was hoping for. I truly appreciate Wan in customer service for his commitment to making things right and ensuring I receive... Mehr ansehen
I have purchased 6 Canvas prints from CanvasChamp during the past year. While multiple purchase have gone fine, my recent one was extremely disappointing. First of all, my order took a very long time... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
About CanvasChamp Established around a decade ago, CanvasChamp is a sister concern of Prints and Signs LLC. Today, the team CanvasChamp has its production houses in over five countries across the globe and has served millions of individuals, professionals, and corporates with custom photo printing products. Throughout its tenure to date, team CanvasChamp has served numerous customers by printing their photographs, messages, quotes, etc in the most customizable and creative way. Also, the website has been designed to ensure that the visitors avail best user experience and can scroll through the range of products with utmost ease
Kontaktinformationen
752 Winer Industrial Way, Suite G Lawrenceville, GA 30046, 30046, Lawrenceville, Vereinigte Staaten
- 800-993-0992
- canvaschamp@canvaschamp.com
- canvaschamp.com
3,8
Gut
2556 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
A+++
A+++
Our transaction was amazing! I ordered multiple 5x7's 8x8's and 11/14's. The products, communication and shipping were all absolutely amazing. I was amazed at how it was shipped. This company does a fantastic job and plan to use them again in the future.
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Lance,
Thank you so much for your fantastic feedback. We’re thrilled to hear that your experience with Canvas Champ and from the products to communication and shipping and was amazing. It’s wonderful to know that the care in packaging and shipping made a positive impression.
We truly appreciate your support and look forward to creating more beautiful pieces for you in the future.
Warm regards,
Canvas Champ
Arrived quickly
Arrived quickly, high quality, reasonably priced, great gift!
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Ellen,
Thank you so much for your feedback. We’re delighted to hear that your order arrived quickly, met your quality expectations, and was a great value. It’s wonderful to know it made a great gift as well.
We truly appreciate you choosing Canvas Champ and look forward to serving you again in the future.
Warm regards,
Canvas Champ
I was worried that my package wouldn't…
I was worried that my package wouldn't get here on time or that I would get scammed but nope! Everything was in a great condition the print on the mat was exactly what I uploaded they did an excellent job. Would recommend
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Charlotte,
Thank you so much for your wonderful feedback. We’re thrilled to hear that your order arrived on time, in great condition, and exactly as you uploaded. It’s fantastic to know that you’d recommend us, and we truly appreciate your trust in Canvas Champ.
We look forward to creating more excellent pieces for you in the future.
Warm regards,
Canvas Champ
The packaging and each canvas wrapped…
The packaging and each canvas wrapped was amazing and all were packaged in to a nice brick with corner protectors
Pics look awesome and delivery was great
Thanks
Bryan
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Bryan,
Thank you so much for your detailed feedback, Bryan! We’re thrilled to hear that you loved the packaging, the corner protection, and that your canvases arrived safely. It’s wonderful to know the pictures turned out awesome and that the delivery met your expectations.
We truly appreciate you choosing Canvas Champ and look forward to creating more beautiful pieces for you in the future.
Warm regards,
Canvas Champ
The prints looked fine but arrived…
The prints looked fine but arrived curled and the boarder was red. When asked I assumed it would have been black.
13. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Jukebox,
We’re sorry to hear that your prints arrived curled and that the border color wasn’t what you expected. That’s certainly not the experience we want for our customers, and we understand how disappointing this must be.
We would love the opportunity to make this right. Please reach out to us at cs@canvaschamp.com with your order details, and our team will review the issue and work with you on a suitable resolution.
Thank you for your feedback, and we sincerely apologize for the inconvenience.
Warm regards,
Canvas Champ
Canvas Prints above expectations!
Just received my order of 11 canvas prints of all random sizes. The quality was beyond what I expected! Even the smaller file JPGs printed well. I opted for the HD printing and it was worth it. Much research went into choosing a vendor and no other site had the versatility of CanvasChamp for even close to the money.
I contacted customer service via chat about image size and resolution and it was handled quickly in terms I understood. It was even late on a Saturday night.
The package was wrapped like a game of tetris with pieces of styrofoam to keep the smaller prints from moving. The box was damaged but none of the prints.
I'm very excited for my new wall of prints and glad I chose CanvasChamp.
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Stephanie,
Thank you so much for your fantastic and detailed feedback. We’re thrilled to hear that your 11 canvas prints exceeded your expectations and that even the smaller JPGs printed beautifully. It’s wonderful to know that the HD printing option made a difference and that our versatility and value stood out during your research.
We’re also glad our customer service team could assist you quickly and clearly, even late on a Saturday, and that the careful packaging kept your prints safe despite the box damage.
It’s exciting to hear about your new wall of prints, and we truly appreciate you choosing Canvas Champ. We look forward to creating more amazing pieces for you in the future.
Warm regards,
Canvas Champ
My order went through customs and took…
My order went through customs and took much longer to get than we had hoped.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Cheryl,
We’re sorry to hear that your order experienced delays due to customs. We understand how frustrating it can be when an order takes longer than expected to arrive.
We truly appreciate your patience and your choice to order with Canvas Champ. If there’s anything we can do to assist or provide updates on future orders, please reach out to us at cs@canvaschamp.com.
Warm regards,
Canvas Champ
The umbrella was delivered damaged
The umbrella was delivered damaged. 3 of the metal braces that extend when you open it up, pull down causing the umbrella to be warped
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Ryan,
We’re very sorry to hear that your umbrella arrived damaged and warped due to the metal braces. That is certainly not the quality or experience we want for our customers.
We would greatly appreciate the opportunity to make this right. Please reach out to us at cs@canvaschamp.com with your order details, and our team will assist you promptly with a replacement or another suitable solution.
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience.
Warm regards,
Canvas Champ
Final product is amazing and great
Final product is amazing and great. I did struggle with customer service and had frustrations in trying to use a emailed gift card on the site that took about two weeks to resolve. Overall, great product!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Emma,
Thank you for your feedback. We’re thrilled to hear that you love the final product. We sincerely apologize for the frustrations you experienced with customer service and using your gift card and it’s not the seamless experience we aim to provide.
We truly appreciate your patience and your choice to order with Canvas Champ, and we’re glad that, in the end, you’re happy with the product. We look forward to providing an even smoother experience for you in the future.
Warm regards,
Canvas Champ
The quality of the canvas prints is…
The quality of the canvas prints is amazing!
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Lisa,
Thank you so much for your feedback. We’re thrilled to hear that you’re happy with the quality of your canvas prints. We truly appreciate you choosing Canvas Champ and look forward to creating more beautiful pieces for you in the future.
Warm regards,
Canvas Champ
Umbrella was broken and defective
Updated: 3rd email sent after response from company below. Still no resolution.
Umbrella was broken and defective. Tried contacting company through email, online chat and through review. No response
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Sandra,
We’re very sorry to hear that your umbrella arrived broken and defective, and that you haven’t received a response from us yet. This is not the experience we want for our customers, and we completely understand your frustration.
We would love the opportunity to make this right. Please reach out to us directly at cs@canvaschamp.com, and our team will prioritize your case to ensure you receive a replacement or appropriate resolution.
Warm regards,
Canvas Champ
Beautiful Canvas
It was packaged very well. The quality was wonderful as well for the canvas. Thank you
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Mary,
Thank you so much for your wonderful feedback. We're thrilled to hear that your canvas arrived safely and that you’re happy with the quality. We truly appreciate you choosing Canvas Champ and look forward to creating more beautiful pieces for you in the future.
Warm regards,
Canvas Champ
Antwort von CanvasChamp
Dear Customer,
Thank you so much for your feedback. We're delighted to hear that you love it and are happy with the quality. We truly appreciate you choosing Canvas Champ and look forward to serving you again in the future.
Warm regards,
Canvas Champ
Wonderful!
Fast service, easy to use, beautiful product.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Melissa,
Thank you so much for your wonderful feedback. We're thrilled to hear that you enjoyed our fast service, easy ordering process, and the beautiful product. We truly appreciate you choosing Canvas Champ and look forward to creating more amazing pieces for you in the future.
Warm regards,
Canvas Champ
Phony tracking. No order. Dispute filed
UPDATE!!
Well, I just spoke with FedEx. Seems as if this company has shipped my order with a bulk shipment from India. Every single piece from this shipment has to be inspected and cleared before all items can be released. Evidently, there's an issue with the shipment and the company WAS NOTIFIED about missing documentation by customs.
I should not be subjected to this company's incompetence and failure to reply and respond to customs in order to have this bulk shipment released. I don't even understand why people's orders are shipping in such a way to be apprehended and held by customs in the first place. In fact, as the site fraudulently advertises itself as an American based company, I had no knowledge or understanding that my order would be coming from overseas and may experience such an issue.
I want my order or my money back.
Whomever needs to contact customs for the bulk shipment in which my order is included needs to do so. All the orders this company has shipped in this bulk l shipment being held by customs are being prevented from being delivered! Can't be good for business! Especially if people have ordered Christmas gifts!!!
I want this resolved. No one has done anything except apologize, which doesn't solve ANYTHING.
I've ordered from this company before and received quality prints in a timely manner. Unfortunately, my recent experience resulted in a costly order that was never fulfilled. I thought I was ordering from a company that prints and ships within the USA. This is not the case. My order appears to have been printed and processed in India, if the order was, in fact, fulfilled at all. I paid for express shipping, as I needed the prints for an event. The delivery date has come and gone. I've made several attempts to contact the company, and the only response I've received is an offer of a 20% refund. No way. I want my order or a refund. I've still not gotten another response. I've filed a complaint with the Better Business Bureau and have had to file a dispute with my bank to try to get my money back. I don't know why this has to happen, but it's unacceptable. My previous orders were delivered without incident and the quality of the product was quite good. It's too bad that they've gone ahead and not only not fulfilled my order, but provided fraudulent tracking info, and their customer service is abysmal.
9. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Danielle,
Thank you for taking the time to share your experience, and I want to sincerely apologize for the distress and frustration this situation has caused. You have been a valued customer, and it is incredibly disappointing to hear that your recent experience fell so far below the standard you previously trusted us for. You deserved better from us.
We completely understand how unacceptable it is to pay for express shipping, expect delivery by a specific date, and then receive neither the product nor clear communication. The lack of timely updates, confusion regarding production location, and the insufficient response you received are not reflective of the service we aim to provide. We are truly sorry that this happened.
Please know that we take your concerns very seriously. We have already escalated this issue, and our dedicated team member, Wan, has been assigned to handle your case personally. He will reach out to you from wan@canvaschamp.com to provide clear answers, verify the status of your order, and ensure that you receive either your prints or a full resolution and including addressing the express shipping cost.
You should never have been left without support, and we deeply regret the frustration this has caused, especially since you needed the prints for an important event. Your trust matters to us, and we are committed to making this right.
Thank you for your patience, and again, we sincerely apologize for the inconvenience you’ve faced. We appreciate the opportunity to correct this situation.
Warm regards,
Canvas Champ
BUYER BE WARNED!!!
First, on Sep. 24, 2025, I place an order for a bobble head of me and my wife together. Quickly, I was notified that the order was on the way. Then, I was notified it was delivered, though it wasn't. I inquired and was advised those notifications were in error. That should have been the 'lack of quality control" warning. In November I sent a few email inquiring the status. I was told it was in manufacturing and once done, would be on the way. Well, ultimately, it arrived early December. Of course on the website the photos submitted and the final product looked great, there was nice likeness; however, other that the actual pose and color (skin looks like a baby pinky rat), are decent, the likeness is is terrible. DON'T WASTE YOUR MONEY ON THIS PRODUCT!!!
4. Dezember 2025
Bewertung ohne vorherige Einladung
Awesome
My picture turned out great making it into a puzzle, its a gift for Xmas, can't wait to give it to him.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Dawn,
Thank you so much for your lovely feedback. We’re thrilled to hear that your picture turned out great as a puzzle and what a thoughtful Christmas gift! We hope it brings lots of joy when you give it to him.
Thank you for choosing Canvas Champ, and we look forward to creating more special pieces for you in the future.
Warm Regards,
Canvas Champ
Not honest with timing of shipping
How in the world are you getting a 4.0 rating ? I made an order on Oct 24th and still have not received my product .I've chatted twice and emailed once .they just give the run around and tell me what I want to hear . WORST company I have ever dealt with
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Anita,
We’re truly sorry to hear about your experience, and we completely understand your frustration. Waiting this long and especially after multiple attempts to get answers and is absolutely not the service we want to provide. You deserve clear communication and timely delivery, and we apologize that this has not been the case.
We would appreciate the opportunity to resolve this for you as quickly as possible. Please reach out to us at cs@canvaschamp.com with your order number and any details you have, and our team will review your case immediately to provide a real solution and not a runaround.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Warm Regards,
Canvas Champ
Easy to order and pictures look great
Easy to order and pictures look great. Responded quickly
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Jettye,
Thank you so much for your kind feedback. We’re delighted to hear that the ordering process was easy, your pictures turned out great, and that our team responded quickly. Your satisfaction means a lot to us.
Thank you for choosing Canvas Champ and we look forward to creating more beautiful pieces for you in the future.
Warm Regards,
Canvas Champ
Amazing Service
We have been using CanvasChamp for several years - huge canvas prints for my husband’s office, graduation prints, prints for the kids’ bedrooms. Not only is their quality EXCEPTIONAL, but their customer service has been off the charts. We recently had an issue with one of the canvases and they responded the same day and offered to replace with no questions asked. In a day and age where customer service is lacking, this was SO refreshing. We will continue to use CanvasChamp to make our home and office beautiful. Thank you!
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Brooke,
Thank you so much for your incredible feedback. We’re truly honored to have been a part of your family’s memories and your husband’s office décor over the years. Hearing that you’ve trusted us for everything from large office canvases to graduation and kids’ room prints means the world to us.
We’re especially glad our team could assist you quickly with your recent issue and providing exceptional customer service is something we deeply value, and your words are incredibly encouraging.
Thank you for your continued trust and support. We’re grateful to help make your home and office beautiful, and we look forward to creating many more special pieces for you in the future.
Warm Regards,
Canvas Champ
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