My order arrived late, but I was thankful customer service was able to help with tracking. When I received my order, I was worried about the packaging, but thankfully, no damage to the canvases.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Great Customer Service. I tried to change my mind after my order was placed but then realized my original order needed to be reinstated in order to receive it on my timeline. Wan in Customer Service w... Mehr ansehen
Unternehmen hat geantwortet
The canvas prints are excellent. The quality is beautiful and exactly what I was hoping for. I truly appreciate Wan in customer service for his commitment to making things right and ensuring I receive... Mehr ansehen
I have purchased 6 Canvas prints from CanvasChamp during the past year. While multiple purchase have gone fine, my recent one was extremely disappointing. First of all, my order took a very long time... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
About CanvasChamp Established around a decade ago, CanvasChamp is a sister concern of Prints and Signs LLC. Today, the team CanvasChamp has its production houses in over five countries across the globe and has served millions of individuals, professionals, and corporates with custom photo printing products. Throughout its tenure to date, team CanvasChamp has served numerous customers by printing their photographs, messages, quotes, etc in the most customizable and creative way. Also, the website has been designed to ensure that the visitors avail best user experience and can scroll through the range of products with utmost ease
Kontaktinformationen
752 Winer Industrial Way, Suite G Lawrenceville, GA 30046, 30046, Lawrenceville, Vereinigte Staaten
- 800-993-0992
- canvaschamp@canvaschamp.com
- canvaschamp.com
3,8
Gut
2556 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Numerous issues eventually resolved
I had a number of problems which were resolved eventually. I received the main items but not the fixings which were supposed to come with them. One of the items was different from the proof image from my order and not what I wanted. Both items (clocks) were covered in tiny fibre fragments which did not come from the packaging, which should have been wiped off before despatch. I raised a complaint and heard nothing - after posting a review I did get a very positive response from the customer service team - and a replacement was provided free of charge.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Karen,
We sincerely apologize for the issues you experienced and completely understand your frustration.
It is unacceptable that your order arrived with missing fixings, an item that did not match the proof image, and clocks covered in fiber fragments. Additionally, the lack of response to your initial complaint is not the level of service we aim to provide.
We would like to address this promptly and make things right. Please reach out directly to our customer support team at wan@canvaschamp.com with your order details and any photos, and our team will prioritize reviewing your case and providing a suitable resolution.
Thank you for bringing this to our attention. We value your business and hope to restore your confidence in Canvas Champ.
Warm Regards,
Canvas Champ
Finally!!!
After a couple of weeks, I actually got a call back and we settled things. We both can to an agreement and my delivery was made! Thank you so much Wan Thompson!
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Raivyn,
Thank you for sharing your experience.
We’re glad to hear that everything was resolved and your delivery was successfully made. We appreciate your patience and are happy that Wan Thompson was able to assist you in reaching a satisfactory resolution.
Thank you for choosing Canvas Champ, and we look forward to serving you again in the future.
Warm regards,
Canvas Champ
Some confusion at first about preview f…
Some confusion at first about preview f picture.
Overall, great job…large finished product very clear!
31. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Tina,
Thank you for sharing your feedback.
We’re glad to hear that you are happy with the final product and that the large canvas turned out very clear. We appreciate your understanding regarding the initial confusion with the preview, and we’ll continue to work on making the ordering process as smooth as possible.
We truly appreciate you choosing Canvas Champ and look forward to serving you again.
Warm regards,
Canvas Champ
Gorgeous colors
The canvases look incredible with such vibrant colors and detail!
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Cristian,
Thank you for sharing your feedback.
We’re thrilled to hear that you love the vibrant colors and detail of your canvases. Your satisfaction means a great deal to us.
We truly appreciate you choosing Canvas Champ and look forward to helping you create more beautiful pieces in the future.
Warm regards,
Canvas Champ
Well done!
Exactly what I needed for the "base" of my latest mixed-media piece, "An Anonymous Artist Clowning Around in the Studio." Plus great packaging and delivered on-time. Thx mucho!
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
Thank you for sharing your feedback.
We’re delighted to hear that the canvas worked perfectly as the base for your latest mixed-media piece and that it arrived on time and well-packaged. It’s always wonderful to know our products help inspire creativity.
We truly appreciate you choosing Canvas Champ and look forward to supporting your future artistic projects.
Warm regards,
Canvas Champ
Always love the quality and shopping…
Always love the quality and shopping experience of CancasChamp
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
Thank you for sharing your kind feedback.
We are delighted to hear that you consistently enjoy the quality of our products and the shopping experience at Canvas Champ. Your continued support means a great deal to us.
We truly appreciate you choosing Canvas Champ and look forward to serving you again in the future.
Warm regards,
Canvas Champ
One of the pillows text was completely…
One of the pillows text was completely off centered. Disappointed that you would even print it this way.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Gail,
We sincerely apologize for the issue with your pillow and understand how disappointing it must be to receive a print with off-centered text.
This is not the quality we aim to provide, and we would appreciate the opportunity to make this right. Please contact our customer support team at cs@canvaschamp.com with your order details and a photo of the pillow, and our team will assist you promptly with a resolution.
Thank you for bringing this to our attention. We value your feedback and hope to restore your confidence in Canvas Champ.
Warm regards,
Canvas Champ
I think the print came too dark
I think the print came good, but a bit too dark. The photo I sent in was a lot lighter in the shading than the canvas came to me. Overall ok though.
16. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Jeff,
Thank you for sharing your feedback with us.
We are glad to hear that you are generally satisfied with your canvas, though we understand your concern regarding the shading appearing darker than the original photo. Color and shading can sometimes vary slightly in printing, but your input is valuable and helps us improve.
We truly appreciate you choosing Canvas Champ and hope to provide an even better experience on your next order.
Warm regards,
Canvas Champ
Great product.
Pictures are amazing and I love the canvases, only complaint is that the packaging really smelled.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Kelly,
Thank you for sharing your feedback with us.
We are delighted to hear that you love your canvases and that the pictures turned out amazing. We apologize for the odor from the packaging and appreciate you bringing this to our attention.
We truly value you choosing Canvas Champ and look forward to providing an even better experience with your future orders.
Warm regards,
Canvas Champ
Fast and accurate printing
Fast and accurate printing, quick communication and adjustments if you order the proof review.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Sheri,
Thank you for sharing your feedback with us.
We are thrilled to hear that you found our printing fast and accurate, and that our communication and proof review process met your expectations. Providing a smooth and reliable experience is always our goal.
We truly appreciate you choosing Canvas Champ and look forward to assisting you with future orders.
Warm regards,
Canvas Champ
I reached out
I reached out. Explained that picture didn’t center and printed off to top instead of how I had centered on website when I ordered it. No customer support
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Rick,
We sincerely apologize for the issue you experienced with your canvas print and for the lack of support when you reached out. We understand how frustrating it must be to receive a print that is not centered as expected.
This is not the level of service or quality we aim to provide. We would very much like the opportunity to make this right. Please contact our customer support team at cs@canvaschamp.com with your order details and a photo of the print, and our team will assist you promptly to resolve the issue.
Thank you for bringing this to our attention. We value your feedback and hope to restore your confidence in Canvas Champ.
Warm regards,
Canvas Champ
They sent me a damaged item, then lied
They sent me a damaged item. A framed portrait of my parents dog, who recently passed away. They assured me they would send a replacement. They never did and when I tried reaching out again and again, they ghosted me. Shady company with horrible customer service. Stay away.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear John,
We sincerely apologize for the experience you’ve had. We completely understand how upsetting it is to receive a damaged item, especially one with such sentimental value, and even more so when promised replacements were not fulfilled. This is not the level of service we aim to provide, and we regret the frustration and disappointment caused.
We would greatly appreciate the opportunity to make this right. Please contact our customer support team at cs@canvaschamp.com with your order details, and our team will prioritize addressing your replacement or offering a suitable resolution.
Thank you for bringing this to our attention, and we deeply apologize for the inconvenience and distress caused.
Warm regards,
Canvas Champ
Fantastic!
The shipping was swift and the canvases looked fabulous
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Braucht,
Thank you for sharing your feedback! We’re delighted to hear that your canvases arrived quickly and that you’re pleased with how they look.
We truly appreciate your support and look forward to creating more beautiful pieces for you in the future.
Warm regards,
Canvas Champ
I had a horrible experience with…
I had a horrible experience with CanvasChamp from start to finish. My order arrived with multiple manufacturing faults, including an incorrect shape, a missing hook, and overall poor quality that did not match what was ordered.
On top of this, I was unexpectedly charged customs fees, despite ordering from what I believed to be a UK company. This was never made clear at the time of purchase and added further frustration to an already bad experience.
Customer service was extremely poor throughout. Instead of taking responsibility, my concerns were repeatedly dismissed, the damage was described as “not significant,” and I was eventually offered only 20% compensation, which is completely unacceptable given the number of issues.
After so many problems, I completely lost confidence in the company and requested a full refund. The entire journey was stressful, time-consuming, and very disappointing.
I would not recommend CanvasChamp and will not be using this company again.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
We sincerely apologize for the extremely frustrating experience you’ve had with your order. We fully understand how upsetting it is to receive a product with multiple manufacturing faults, be unexpectedly charged customs fees, and feel dismissed by our customer service team. This is far below the standard of service we strive to provide.
We regret that the issues with your order and the handling of your concerns caused such stress and disappointment. Your feedback is taken very seriously and will be used to review and improve both our production quality and customer service processes.
We would like the opportunity to make this right if possible. Please contact our customer support team at wan@canvaschamp.com with your order details so we can prioritize a full resolution to your concerns.
Thank you for bringing this to our attention, and we deeply apologize for the inconvenience and frustration caused.
Warm regards,
Canvas Champ
LOVE Canvas Champ!!
I've had Canvas Champ make me a few canvases and I have never been disappointed! They ship quickly and are so tightly, safely, and well packaged that there's no way a package from Canvas Champ could get damaged in shipping! In fact, it takes me about 15 minutes to get into my canvas after I receive it! :D The canvases are EXCEPTIONAL quality and are actually made with a hard cardboard rather than just canvas fabric. There are so many options for customizing your canvas - almost any size, any picture/photo, add text with many font options, border color, hanging hardware, etc. It's so much fun designing a canvas with Canvas Champ and I have been so pleased with every one they've made for me! They are excellent products - durable, sturdy, well-made, and beautiful! The service from Canvas Champ is wonderful and their prices are very reasonable I think! I would give them a 10-star rating if I could and I HIGHLY recommend Canvas Champ!!
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Hannah,
Thank you so much for taking the time to share such an incredibly thoughtful and enthusiastic review. We are truly honored by your continued trust and delighted to hear that every canvas you’ve received has met and exceeded your expectations.
It’s wonderful to know that you appreciate the quality, durability, customization options, and secure packaging we work so hard to provide. Your detailed feedback perfectly reflects what we strive for: exceptional products, creative freedom, and reliable service at a great value.
Your recommendation means a great deal to our entire team, and we sincerely appreciate your support. We look forward to creating many more beautiful canvases for you in the future.
Warm regards,
Canvas Champ
It was frustrating that the delivery…
It was frustrating that the delivery could not be left at my home without a signature. It was delivered to a local pharmacy and I got no notification of that. I was waiting and waiting and finally the tracking showed it was inexplicably left at a Walgreens - someone was home all day that day and there was no attempt to get a signature for a home delivery.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Erin,
We sincerely apologize for the frustration caused by the delivery process and the lack of notification regarding the signature requirement and alternate pickup location. We completely understand how confusing and inconvenient it is to be waiting at home, only to later discover the package was delivered elsewhere without clear communication.
This is certainly not the experience we want for our customers. Your feedback is important and will be shared with our shipping partners to help improve delivery communication and procedures. Thank you for bringing this to our attention, and we truly appreciate your patience.
Warm regards,
Canvas Champ
The bobble head showed up damaged
The bobble head showed up damaged. One of the heads was obviously dropped and repaired poorly, as the cracks separated and now the head looks like it's five separate pieces. The figure in its entirety is tacky and sticky. After handling it you have to wash your hands to get whatever came off the figure off of your hands.
25. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Gared,
We sincerely apologize that your bobblehead arrived in damaged condition and did not meet acceptable quality standards. Receiving a repaired item with visible cracks and a tacky surface is completely unacceptable, and we understand how disappointing and concerning this must be.
We would appreciate the opportunity to review this issue and make it right for you. Please contact our customer support team at cs@canvaschamp.com with your order details and photos of the damage, and our team will work promptly to provide an appropriate resolution.
Thank you for bringing this to our attention. Your feedback is important and helps us improve our quality control processes.
Warm regards,
Canvas Champ
Pictures came out great
Pictures came out great! This ships from India. Missed the Fed Ex delivery 3x. Ended finding my envelope buried in a snow bank at the bottom of my 600ft driveway. Weird because Fed ex showed a picture of my door. Luckily it was well wrapped.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Kyle,
Thank you for sharing your feedback! We’re delighted to hear that the pictures came out great and that the packaging protected them well.
We’re sorry to hear about the confusion and inconvenience with the delivery. We understand how frustrating that must have been, especially given the circumstances. We appreciate you bringing this to our attention and are glad the items ultimately arrived safely.
Thank you for your support, and we hope to serve you again in the future.
Warm regards,
Canvas Champ
Worst canvas prints i have ever bought
Worst canvas prints i have ever bought
Terrible quality
Blurred
Shipped from outside usa
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
We sincerely apologize that your canvas prints did not meet your expectations. We understand how disappointing it is to receive items that appear blurred and fall short in quality, and we regret that this was your experience.
We also appreciate your feedback regarding shipping origin, and we understand that transparency and quality are very important when ordering personalized products. Your comments will be shared with our quality and production teams for review.
We would appreciate the opportunity to look into this further and see how we can make things right. Please contact our customer support team at cs@canvaschamp.com with your order details, and our team will be happy to assist you.
Thank you for taking the time to share your experience.
Warm regards,
Canvas Champ
The canvas came with 3 of the 4 corners…
The canvas came with 3 of the 4 corners torn. The company says they will ship a replacement with reinforced corners. I was hoping to have the gift for Christmas, but now that’s not possible. Praying the new one comes in pristine condition. I’m happy that the company is responsive for this issue.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
We sincerely apologize that your canvas arrived with damaged corners, especially when it was intended as a Christmas gift. We completely understand how disappointing this must have been, and we regret the inconvenience it caused during such an important time.
We truly appreciate your patience and are glad to hear that our team was responsive in arranging a replacement with reinforced corners. Your satisfaction is very important to us, and we are hopeful that the replacement arrives in pristine condition and meets your expectations.
Thank you for your understanding and for giving us the opportunity to make this right.
Warm regards,
Canvas Champ
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