My order arrived late, but I was thankful customer service was able to help with tracking. When I received my order, I was worried about the packaging, but thankfully, no damage to the canvases.
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Das sagen Bewerter
Great Customer Service. I tried to change my mind after my order was placed but then realized my original order needed to be reinstated in order to receive it on my timeline. Wan in Customer Service w... Mehr ansehen
Unternehmen hat geantwortet
The canvas prints are excellent. The quality is beautiful and exactly what I was hoping for. I truly appreciate Wan in customer service for his commitment to making things right and ensuring I receive... Mehr ansehen
I have purchased 6 Canvas prints from CanvasChamp during the past year. While multiple purchase have gone fine, my recent one was extremely disappointing. First of all, my order took a very long time... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
About CanvasChamp Established around a decade ago, CanvasChamp is a sister concern of Prints and Signs LLC. Today, the team CanvasChamp has its production houses in over five countries across the globe and has served millions of individuals, professionals, and corporates with custom photo printing products. Throughout its tenure to date, team CanvasChamp has served numerous customers by printing their photographs, messages, quotes, etc in the most customizable and creative way. Also, the website has been designed to ensure that the visitors avail best user experience and can scroll through the range of products with utmost ease
Kontaktinformationen
752 Winer Industrial Way, Suite G Lawrenceville, GA 30046, 30046, Lawrenceville, Vereinigte Staaten
- 800-993-0992
- canvaschamp@canvaschamp.com
- canvaschamp.com
3,8
Gut
2556 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
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Poor quality products
Poor quality products. Hung them up 3 months after they arrived as I had work commitments. A few months on the wall the backing started to peel off the sticky tape they used to hold the mounting plate revealing the wall… asked for a replacement, but was told warranty is only 3 months. The 99+ warranty offered is only on canvas… their defective work in only warrantied for 3 months from purchase
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Tony,
Thank you for sharing your experience, and please accept our sincere apologies for the issues you’ve encountered with your product. We understand how frustrating it must have been to hang the items, only to have the backing peel off and reveal damage to your wall. That is certainly not the level of quality or durability we aim to provide.
We also regret the confusion regarding the warranty. While our extended 99+ warranty applies to canvas products, we understand how disappointing it is to feel unsupported for other items when defects occur. Your concerns regarding the short warranty period for the mounting system are valid, and we will ensure your feedback is shared with our production and quality teams to help prevent similar issues in the future.
To resolve this matter, we have assigned a dedicated team member, Wan, to reach out to you directly from wan@canvaschamp.com. He will review your case and work with you to find a suitable resolution, including discussing possible replacements or compensation.
We sincerely apologize for the inconvenience and frustration this has caused and appreciate the opportunity to make this right for you.
Warm regards,
Canvas Champ
Most of the time their picture quality…
Most of the time their picture quality is up to par..so I always place my order with them...thanks for all that you do..
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
Thank you for your continued trust and kind words. We’re glad to hear that our picture quality consistently meets your expectations and that you choose to place your orders with us. Your support means a great deal, and we truly appreciate it.
Warm regards,
Canvas Champ
Missing bobble heads, poor quality, no refund.
Placed an order for 4 bobble heads 11/17/2025. several calls, tickets and emails. Finally received 1 bobble head the 3rd week of December. Quality was awful, my 6 year old could have done a better job. reached out, was advised that the other 3 remaining will ship soon as they were "busy". January 8th called and requested a refund as I still hadn't received the rest of the order. After some argument on their end I was told I would be refunded for the 3 missing bobble heads in 5-7 business days. It is now Jan 23rd. I've followed up twice, still no refund. Will be contacting paypal next.
12. Februar 2026
Bewertung ohne vorherige Einladung
I used canvaschamp for several years…
I used canvaschamp for several years but the lack of accountability and dismissive responses from customer service have caused me to part ways. They made an error on one of my orders and instead of giving me a full refund, which they agreed to, they only gave me a partial refund. I have never dealt with a company that does not value their customers or take responsibility for their mistakes like this one. I WILL NEVER USE THEM AGAIN AND I IMPLORE YOU TO STAY AWAY. Use an alternative like Walgreens, staples, canvasdiscount.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Mark,
Thank you for sharing your feedback, and please accept our sincere apologies for the experience that has led you to feel this way. It is especially concerning to hear this from someone who has been a loyal customer for several years. Long-term customers place trust in us not only for product quality but also for fair treatment and accountability when something goes wrong, and we regret that we did not meet those expectations in your recent order.
We understand how frustrating it must have been to be told that a full refund would be issued, only to receive a partial one instead. That situation understandably feels dismissive and gives the impression that your concerns were not taken seriously. This is not the standard of transparency or responsibility we aim to uphold, and we are truly sorry for the confusion and disappointment this caused.
When errors occur—especially on our side—our responsibility is to correct them clearly, promptly, and completely. If that did not happen in your case, then we fell short, both operationally and in communication. We also regret if any interaction with our customer service team came across as dismissive. Your concerns should always be acknowledged with care, clarity, and respect.
Your feedback has been taken seriously and shared internally for review. We would appreciate the opportunity to look back into this specific refund issue to understand exactly what happened and to correct it if the agreed resolution was not fully honored.
A dedicated team member, Wan, will reach out to you from wan@canvaschamp.com to review your case details and work toward a proper resolution. Our goal is not only to address the refund concern but also to rebuild the trust that was lost.
We are truly sorry that your experience led you to feel the need to part ways, and we appreciate the years you chose to work with us. Thank you for bringing this matter to our attention and giving us the chance to make it right.
Warm regards,
Canvas Champ
Have used Canvas Champ many times
Have used Canvas Champ many times. I'm always satisfied with the result. Keep up the good work!!
20. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Harold,
Thank you for your continued trust and support. We’re delighted to hear that you’ve consistently been satisfied with your results. Your loyalty means a great deal to us, and we truly appreciate your encouragement. We look forward to serving you again on your future projects.
Warm regards,
Canvas Champ
Custom Size Canvas
I ordered a large canvas banner so that I could stretch the canvas over a custom frame. It worked well. The canvas is of sufficient strength to hold up to the stretching and stapling. The printed image was perfect.
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
Thank you for sharing your experience. We’re delighted to hear that the large canvas banner worked well for your custom framing project and that the material strength and print quality met your needs. It’s great to know the image printed perfectly and performed as expected during stretching and stapling. We truly appreciate your support and look forward to serving you again.
Warm regards,
Canvas Champ
If I could rate in the negative numbers…
If I could rate in the negative numbers I would! Ordered 6 bobbleheads on nov 12 with a delivery date of Nov 21.......they missed that! I recieved 1 on dec 15. I contacted them and all they did was send me the shipping confirmation as if they shipped everything. I submitted a claim through PayPal with the box size and weight proving I could have only recieved 1. On the very date that the claim was supposed to be closed.....a shipping confirmation was posted. On January 12 I recieved a package of 4 bobbleheads!! So my math tells me I only have recieved a total of 5 from the original order. These were not even painted the same as the first one. So after 2 months I have 5 of the 6 bobbleheads and they are painted differently even though they are of the same person and only one photo. I am currently in the process of trying to get the 6th bobblehead or my money. AVOID THIS COMPANY!!!!!!
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Mike,
We’re very sorry to read about your experience and understand how frustrating and unacceptable this situation has been. What you described—partial deliveries, inconsistent communication, delays, and receiving an incomplete and inconsistent order—is not the standard we aim to provide, and we sincerely apologize for the inconvenience and disappointment this has caused.
We would genuinely like the opportunity to review this matter thoroughly and make it right, including addressing the missing bobblehead and the inconsistencies you noted. Please contact our customer support team directly at wan@canvaschamp.com with your order details, and reference this issue so it can be escalated and resolved as a priority.
Your feedback is taken seriously, and we regret that this experience fell so far short of expectations. We appreciate you bringing this to our attention and hope to have the chance to resolve it properly.
Warm regards,
Canvas Champ
poor quality
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
We’re sorry to hear that the quality did not meet your expectations. This is not the experience we want for our customers, and we appreciate you bringing it to our attention.
We would welcome the opportunity to review your order and make this right. Please contact our customer support team at cs@canvaschamp.com with your order details, and our team will be happy to assist you.
Warm regards,
Canvas Champ
Excellent
Excellent, fast service. Great price and the picture is beautiful!
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Melanie,
Thank you for your wonderful feedback. We’re delighted to hear that you’re happy with the fast service, great pricing, and the beautiful final picture. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Canvas Champ
Low-quality product and useless customer service
Low-quality product and useless customer service. The item was defective, and instead of fixing the issue, they made excuses and offered a pathetic 15% good will gesture, after already agreeing to process a full refund, but prolonged it hoping you’ll give up. Complete waste of time and money. Avoid this company. I wouldn’t recommend this company to anyone.
27. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Snezhanka,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and inconvenience this has caused. Receiving a defective item and not having the issue resolved as promised is unacceptable, and we understand how disappointing this must have been.
We would like the opportunity to make this right. Please reach out to our customer support team at cs@canvaschamp.com with your order details, and we will escalate your case to ensure it is reviewed promptly and handled appropriately. Your satisfaction is extremely important to us, and we regret that your experience fell short of expectations.
Warm regards,
Canvas Champ
Custom carpet
I had some issues originally but the company worked with me to resolve them.
11. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Joe,
We’re very sorry to hear about your experience and sincerely apologize for the disappointment caused by the carpet’s quality. We understand how frustrating it must be to receive a product that does not meet expectations, especially when safety is a concern.
We would like the opportunity to resolve this promptly. Please reach out to our customer support team at cs@canvaschamp.co with your order details and your refund request, and our team will prioritize reviewing and addressing your case. Your satisfaction and safety are very important to us, and we appreciate the chance to make this right.
Warm regards,
Canvas Champ
CannvasChamp always does a good job
CannvasChamp always does a good job with the quality and construction of their canvases. I ordered five different large gallery-wrapped canvases of my artwork and they all came out great. I am very pleased with their work. The canvases were well packaged and shipped quickly. Thank you!
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Teresa,
Thank you for sharing your wonderful feedback. We’re thrilled to hear that all five of your gallery-wrapped canvases turned out great and that you’re pleased with the quality, construction, and packaging. It’s always our goal to deliver beautiful results and a smooth experience, and your kind words mean a lot to us. We truly appreciate your support and look forward to helping you bring more of your artwork to life in the future.
Warm regards,
Canvas Champ
Good turn around time
Good turn around time
I'm pleased with the mugs
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
Thank you for your feedback! We’re glad to hear that you’re pleased with the mugs and that the turnaround time met your expectations. We truly appreciate your support and look forward to serving you again.
Warm regards,
Canvas Champ
Print arrived damaged
Print arrived damaged, also, it looks like the print was made to small, so they pasted a half inch to the print, but it doesn't line up to the main print, so pathetic. Also, the site makes you think it's a Canadien company, but that's not true, the print comes from India. When I complained about the print, I got no response from the company. Almost $100.00 out the window. Don't use these guys, never again.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Bob,
We’re very sorry to hear about your experience, and we sincerely apologize for the frustration and disappointment this has caused. Receiving a damaged print, especially one that does not meet quality expectations, is unacceptable and not the standard we strive to deliver. We also regret that you did not receive a timely response when you reached out, as this further added to your frustration.
We would truly appreciate the opportunity to make this right for you. And we have assigned one of our team to support you, wan@canvaschamp.com will connect to you and he will review the matter promptly and work toward a fair resolution.
Your feedback is important to us, and we are sorry that this experience fell short of your expectations. We hope you’ll allow us the chance to restore your confidence in our service.
Warm regards,
Canvas Champ
REGRET AND DISAPPOINTMENT!!
REGRET AND DISAPPOINTMENT!!
I ordered 18 bobbleheads for my company Christmas gifts, the original time estimate was well before Christmas. It is now over a month late and they still will not give me a straight answer why 14/18 still are not here.
The four that were delivered were of embarrassing quality, it looked like a drunk second grader's art project that they made the night before the due date. They had warped faces, inconsistent textures, a cracked head, covered in sticky glue. They were so bad everyone thought it was hysterical how horribly they turned out. It'd all be funny if I hadn't just dropped a few hundred dollars on these dumpster fire creations.
CanvasChamp is shady as hell, instead of giving any timeline, they just give me the same "we'll let you know" line. Their customer service tries to dance around questions and just gives circular answers. Don't bother trying to contact a supervisor, the wait time they give is 2-3 hours, they're definitely hoping people will simply give up.
1/5 stars is one star too many. They should be embarrassed, but they're too busy collecting money for subpar products.
RUN!!!!
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Cate,
Thank you for sharing your feedback. We sincerely apologize for the extremely disappointing experience you have had with your bobblehead order. We fully understand your frustration, and we acknowledge that the delays, lack of clear communication, and the quality issues you described are completely unacceptable.
You placed this order well in advance for an important occasion, and we failed to meet both the promised timeline and the quality standards you rightly expected. Receiving only part of the order, combined with products that did not meet basic craftsmanship expectations, is not something we take lightly. The condition you described—warped features, damage, excess glue, and inconsistent finishes—falls far below our quality benchmarks, and we are truly sorry this occurred.
We also regret that our communication did not provide you with clear answers or a reliable timeline. Giving repeated generic responses instead of transparent updates is not the level of service we aim to provide, and we understand how that only added to your frustration.
Your concerns have been escalated internally, and we have assigned a senior team member to review your case in detail. Please contact directly to Wan from wan@canvaschamp.com, who will work with you to address both the outstanding items and the quality issues with the delivered products, and to ensure a fair and satisfactory resolution.
We genuinely regret the inconvenience, disappointment, and loss of confidence this situation has caused. Thank you for bringing this to our attention and allowing us the opportunity to review and correct what went wrong.
Sincerely,
Canvas Champ
Great customer service
I had a question about my order so I emailed the company and got a response within minutes. They were very helpful.
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Rachel,
Thank you for sharing your experience with us. We’re delighted to hear that our team was able to assist you promptly and effectively. Your satisfaction means a great deal to us, and we truly appreciate you choosing to shop with us. We look forward to serving you again in the future and providing many more positive experiences.
Warm regards,
Canvas Champ
My calendar came damaged…
My calendar came damaged at the end rings. I can't flip the pages. Also one of the pictures is too dark to see anything.
I explained the situation to canvaschamp with an email and photos and they not only sent me a new one that came undamaged in good wrapping, but they also replaced the dark picture with a new one I sent later. Great customer service to make it right. Thank you!
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Keshav,
We sincerely apologize for the inconvenience and frustration this has caused. Receiving a damaged calendar and a print that did not meet quality expectations is certainly not the experience we want for our customers.
The issue with the end rings preventing page flipping and the image appearing too dark are both valid concerns. Our system is designed to flag low-resolution or overly dark images, and we regret that this was not properly communicated to you before production.
Please be assured that this matter should be resolved without further hassle on your end. We recommend contacting our customer support team to wan@canvaschamp.com with clear photos of:
The damaged calendar rings
The dark image in question
Once received, the team can promptly review and arrange an appropriate resolution, such as a replacement or refund, as per policy.
Again, we truly regret the time and inconvenience caused and appreciate your patience while we make this right.
Warm Regards,
Canvas Champ
Distorted pet piillow and no refund with complaint
I ordered custom pet pillows and they came out horrible. The image was cropped strangely and then the fabric cut too close to the photo of the pet and so with the padding they came out very distorted. Website said they would send a proof to review prior to manufacturing but that did not happen. Customer service was terrible. When complaint send in they only offered me a 20% refund after multiple attempts to contact them. Never buy this product
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Sharon,
We sincerely apologize for your experience and completely understand your frustration.
We are very sorry that your custom pet pillows did not turn out as expected, that the image was cropped poorly, and that the padding caused distortion. Additionally, it is unacceptable that you did not receive a proof prior to manufacturing and that your attempts to resolve the issue with customer service were not handled properly. This is far below the standard we aim to provide.
We would greatly appreciate the opportunity to review your order and make this right. Please reach out to our customer support team at wan@canvaschamp.com with your order details and photos, and our team will work with you to find an appropriate resolution.
Thank you for bringing this to our attention. We value your feedback and hope to restore your confidence in Canvas Champ.
Warm Regards,
Canvas Champ
Beautiful prints that came quickly
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Kelly,
Thank you for your feedback and for choosing Canvas Champ.
We’re delighted to hear that your prints turned out beautifully and arrived quickly. Your satisfaction means a great deal to us, and we look forward to serving you again.
Warm Regards,
Canvas Champ
One the picture is perfect but the…
One the picture is perfect but the second one my face looks twisted
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Squita,
We sincerely apologize for your experience and understand your frustration.
We’re glad to hear that one of your pictures turned out perfectly, but we are very sorry that the second one appears distorted. This is not the standard we aim to provide, and we would appreciate the opportunity to make it right.
Please reach out to our customer support team at wan@canvaschamp.com with your order details and any photos, and our team will work with you to review the issue and provide a suitable solution, whether that’s a replacement or another option.
Thank you for bringing this to our attention. We value your business and hope to restore your confidence in Canvas Champ.
Warm Regards,
Canvas Champ
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