My order arrived late, but I was thankful customer service was able to help with tracking. When I received my order, I was worried about the packaging, but thankfully, no damage to the canvases.
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great Customer Service. I tried to change my mind after my order was placed but then realized my original order needed to be reinstated in order to receive it on my timeline. Wan in Customer Service w... Mehr ansehen
Unternehmen hat geantwortet
The canvas prints are excellent. The quality is beautiful and exactly what I was hoping for. I truly appreciate Wan in customer service for his commitment to making things right and ensuring I receive... Mehr ansehen
I have purchased 6 Canvas prints from CanvasChamp during the past year. While multiple purchase have gone fine, my recent one was extremely disappointing. First of all, my order took a very long time... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
About CanvasChamp Established around a decade ago, CanvasChamp is a sister concern of Prints and Signs LLC. Today, the team CanvasChamp has its production houses in over five countries across the globe and has served millions of individuals, professionals, and corporates with custom photo printing products. Throughout its tenure to date, team CanvasChamp has served numerous customers by printing their photographs, messages, quotes, etc in the most customizable and creative way. Also, the website has been designed to ensure that the visitors avail best user experience and can scroll through the range of products with utmost ease
Kontaktinformationen
752 Winer Industrial Way, Suite G Lawrenceville, GA 30046, 30046, Lawrenceville, Vereinigte Staaten
- 800-993-0992
- canvaschamp@canvaschamp.com
- canvaschamp.com
3,8
Gut
2556 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Yes the order came earlier than the…
Yes the order came earlier than the expected delivery date. The frames were so good and amazing. We love it.
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
Thank you so much for your kind review!
We’re delighted to hear that your order arrived earlier than expected and that you’re happy with the frames. It’s wonderful to know you love them — that truly makes our day.
We sincerely appreciate your support and look forward to creating more beautiful pieces for you in the future.
Warm Regards,
Canvas Champ
Never again
I purchased neon sign from tem which has a three year warranty. Its suddenly stopped working with a crackling noise, i contacted them and they requested video proof which i have provided. After this tey have completely ignored all of my emails. Its very disappointing. I will Never will be using canvaschamp.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Melat,
We’re truly sorry to hear about the issue with your neon sign and the lack of follow-up after you provided the requested video proof.
A product covered by a three-year warranty should absolutely be supported, especially if it has suddenly stopped working and is making a crackling noise. We understand how disappointing it must feel to provide the requested documentation and then not receive a response. That is not the level of service we aim to provide.
Please allow us to correct this. Kindly reach out to cs@canvaschamp.com with your order number and reference your previous email thread where the video was submitted. Mention that this requires escalation under the warranty claim. Our team will prioritize reviewing your case and work toward an appropriate resolution as quickly as possible.
We sincerely apologize for the frustration this has caused and appreciate the opportunity to make this right.
Warm Regards,
Canvas Champ
Hopefully, you’ll eventually get what you ordered
I can’t comment on the quality of the product because I still haven’t received it. I was supposed to have received it two days ago and at this point the only thing the company can tell me is that it is “in production” and they will get it to me as soon as possible. They’ve been telling me that for the last week when I reached out because I noticed that I wasn’t getting any status updates. They won’t let me cancel the order and refund my money.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Sharla,
We sincerely apologize for the continued delay and the frustration this situation has caused.
We completely understand how upsetting it must be to be told your order is “in production” for an extended period, especially after the expected delivery date has already passed. Not receiving status updates and feeling unable to cancel the order only adds to that frustration, and we’re truly sorry for the experience you’ve had so far.
This is certainly not the level of communication or service we strive to provide. We would like the opportunity to properly review your order status and determine the best resolution for you.
Please reach out to us directly at cs@canvaschamp.com with your order number and reference your previous correspondence. Kindly mention that this requires urgent review, and our team will escalate the matter to provide you with a clear update and discuss the available options, including cancellation if applicable.
We truly appreciate your patience and hope to resolve this promptly.
Warm Regards,
Canvas Champ
Antwort von CanvasChamp
Dear Jessica,
Thank you so much.
We’re delighted to hear you’re happy with the quality and quick shipping. Providing excellent craftsmanship with efficient turnaround is exactly what we strive for.
We truly appreciate your support and look forward to serving you again soon.
Warm Regards,
Canvas Champ
Stay far away from this scam company.
Stay far away from this scam company. This company falsy advertises the size of their canvases on their website. When you order a canvas in a specific size you expect to receive that size. The first canvas I ordered in a 16" x 20" canvas and I received a 15.625" x 19.75" canvas. I emailed them and asked for a full refund and they offered me a 20% refund. When I said no to that they offered to reprint the order as 16" x 20" as requested. I received the reprinted canvas in the same exact incorrect size as the first one. When I complained about the wrong size again, I requested a full refund and now they are refusing to give me my money back and make it right with the customer. Now I have 2 canvases I have to spend more money trying to fit it into my frame. Needless to say this company is not customer oriented and only care about money. I hope that this helps anyone thinking about using this company to go elsewhere when having canvases printed.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Customer,
Thank you for taking the time to explain your experience. We sincerely apologize for the frustration and disappointment this situation has caused you. Receiving canvases that do not match the size you ordered and especially after a reprint would understandably be upsetting.
You are absolutely correct that when a 16" x 20" canvas is ordered, you expect the finished product to reflect those dimensions accurately. If what you received measured 15.625" x 19.75", that discrepancy should have been clearly explained or corrected in a way that resolved the issue completely. Reprinting the order and delivering the same size again only adds to your frustration, and we are very sorry for that outcome.
In some cases, minor dimensional variances can occur due to standard production tolerances, canvas wrapping methods, or frame thickness. However, this should always be communicated transparently so customers can make informed decisions and especially when the canvas is intended to fit a specific frame. If this was not properly explained, we acknowledge that we fell short in clarity and customer care.
We also regret that you feel your request for a full refund has not been handled appropriately. Your concerns deserve a thorough review rather than repeated back-and-forth responses.
To address this properly, we have escalated your case for detailed review. A dedicated team member, Wan, will reach out to you directly from wan@canvaschamp.com to reassess the sizing concern, review the production specifications, and work toward a fair resolution.
We truly apologize for the inconvenience and the loss of confidence this experience has caused. Thank you for bringing this to our attention and allowing us the opportunity to review and make this right.
Warm regards,
Canvas Champ
10/10 recommend
The quality of our canvas pictures are always amazing. You also can’t beat the price!
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Bellany,
Thank you so much for your continued support!
We’re thrilled to hear that you consistently find the quality of your canvas pictures amazing — and that you feel the value stands out as well. Delivering strong craftsmanship at competitive pricing is exactly what we aim for with every order.
We truly appreciate your trust in Canvas Champ and look forward to creating more beautiful pieces for you in the future.
Warm Regards,
Canvas Champ
I ordered item on Feb 3 for Valentines…
I ordered item on Feb 3 for Valentines because it said estimated delivery by feb 11. I said why not, gives it a few days to get here if it backs up. Well here we are on Feb 17th and order has not arrived. Had a horrible valentines day because this order was going to be the main attraction of valentines so I had to scramble the day before to make something else work. I contacted the company a few days before the 11th because the item was still in production and I asked them to cancel my order because I had a hunch it might not get here. All they said is that it will arrive on time and it will ship soon. Well that never happened. It's Feb 17th and have not received the item. I contacted them on Feb 14 to say that I did not receive item and all they said was "our sencire apologies". You know those type of apologies that you say just to make people shut up. Should have researched the store reviews beforehand. Would have never ordered from them. They have a lot of unhappy customers!
UPDATE!
Received the portraits on the 19th. All 4 lines of these portrait canvases are warped towards the center of the canvas causing bowed middle lines. The canvas would need to be unmounted and restapled to square frame to fix. Also they are both shaped like rhombuses not rectangles.
THEIR RESPONSE:
Hi Adrian,
Thank you for sharing the images and videos. We sincerely apologize for the inconvenience caused. Since our products are handmade, there can be a slight variance of up to ±1 inch in dimensions. As a token of apology, we would like to offer you a 10% partial refund. Please let me know if this is acceptable, and I'll arrange the refund right away.
Looking forward to hearing from you.
Best regards,
Wan
Canvas Champ Team
Really CanVAs champ? 10%? I won't be able to hang these because they don't look square! I sent you on email that you can repair them and I'll take them even though it's past the date I needed them and you offer 10%?
I will be getting a hold of my credit card company and disputing the charge.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Adrian,
We are truly sorry for what you experienced.
When an order is placed specifically for Valentine’s Day and it becomes the centerpiece of your plans, the delivery timeline is critical. Based on what you described, production still pending close to the estimated date, your cancellation request being declined with assurances of on-time arrival, and then the item not shipping as promised and we completely understand why you feel let down.
You should not have had to scramble the day before, and a generic apology without resolution is not sufficient when a special occasion was affected. We sincerely regret the impact this had on your Valentine’s Day.
We would like to escalate this properly and review:
The production timeline
Why cancellation was not processed when requested
The shipping status and delay
Appropriate next steps for resolution
Please contact us directly at cs@canvaschamp.com with your order number and reference this review. We will ensure your case is prioritized for managerial review so you receive a clear update and a concrete resolution and not just an apology.
We understand your frustration and genuinely appreciate the opportunity to address this properly.
Warm Regards,
Canvas Champ
Pathetic company Canvas Champ
This Indian company called Canvas Champ is pathetic. I will NEVER use them EVER again.
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Robert,
We’re very sorry to hear how strongly you feel about your experience.
It’s clear that something went seriously wrong for you, and we regret that we left you feeling this frustrated. That is never the outcome we want for any customer.
If you’re willing, we would truly appreciate the opportunity to understand what happened and review your order in detail. Please reach out to us at cs@canvaschamp.com with your order number and a brief summary of the issue. Our team will escalate your case for priority review.
We understand that trust is earned through action, not words, and we regret that your experience did not reflect the standard we aim to provide.
Warm Regards,
Canvas Champ
Awesome Canvases!
We loved the products we received. They were quality made and beautiful!
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Erin,
Thank you so much for your kind words!
We’re thrilled to hear that you loved the products and found them beautifully made and high quality. That’s exactly the experience we strive to deliver with every order.
We truly appreciate your support and look forward to creating something special for you again in the future.
Warm Regards,
Canvas Champ
One of the frames was warped and…
One of the frames was warped and doesn't lie flat on the wall. The canvas is loosely wrapped so it looks lumpy and uneven around the edges. I ordered hanging hardware and was given 2 stickers per frame instead... One already fell off the wall and I had to rehang them on nails anyway. I submitted a ticket days ago and have recieve no reply.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Chaos,
Thank you for bringing this to our attention, and please accept our sincere apologies for the issues you’ve experienced with your order. The problems you described—a warped frame, loosely wrapped canvas, incorrect hanging hardware, and a failed adhesive mount—are not acceptable and do not reflect the quality standards we aim to deliver.
A canvas should sit flush against the wall with tight, professional wrapping and properly secured hardware. Receiving sticker mounts instead of the hanging hardware you ordered, and having one fall shortly after installation, is understandably frustrating and concerning. We are also very sorry that your support ticket has not yet received a response. A lack of timely communication only adds to the inconvenience.
Your case has been escalated for immediate review. A dedicated team member, Wan, will reach out to you directly from wan@canvaschamp.com to address the frame and canvas defects, correct the hardware issue, and arrange an appropriate resolution and whether that involves a replacement or another suitable remedy.
We truly apologize for the experience you’ve had and appreciate the opportunity to correct this. Thank you for your patience, and we look forward to resolving this promptly.
Warm regards,
Canvas Champ
Great customer service and quality…
Great customer service and quality product.
17. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Heather,
Thank you so much for your kind words!
We’re thrilled to hear that you experienced great customer service and received a quality product. Providing both reliable support and exceptional craftsmanship is exactly what we strive for.
We truly appreciate your support and look forward to serving you again soon.
Warm Regards,
Canvas Champ
Very good
Very good! One of the best in the business.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Jacob,
Thank you so much for that incredible compliment!
We’re truly honored to be considered one of the best in the business. Delivering consistent quality, strong value, and dependable service is what we work hard to achieve every day.
We sincerely appreciate your support and look forward to creating something special for you again soon.
Warm Regards,
Canvas Champ
Updated review.
Updating my review. Cancas Champ contacted me and is willing to resolve the issue with my order. I am going to give them a chance.
10. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Lu Rene,
Thank you for updating your review and we truly appreciate it.
We’re grateful for the opportunity to resolve the issue with your order and sincerely thank you for giving us the chance to make things right. Your trust means a great deal to us, and we’re committed to ensuring the final outcome meets your expectations.
If there’s anything further you need during the process, please don’t hesitate to reach out. We’re here to help every step of the way.
Warm Regards,
Canvas Champ
Excellent customer service experience…
Excellent customer service experience from start too finish. I love the finished product!
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Bnat,
Thank you so much for your kind words.
We’re delighted to hear that you had an excellent customer service experience from start to finish and that you love the finished product. Providing attentive support along with a beautiful final result is exactly what we strive for.
We truly appreciate your support and look forward to creating something special for you again soon.
Warm Regards,
Canvas Champ
Terrible
Terrible, ordeted 29 smaller canvas photos for an anniversary and they never arrived in time. Pictures are of no use after the event and they did nothing to compensate.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Daniel,
Thank you for sharing your feedback, and please accept our sincere apologies for the disappointment and inconvenience you experienced. We fully understand how important your anniversary event was and how frustrating it must have been for the 29 canvas prints to arrive late—or not arrive in time at all—rendering them unusable for the occasion. That is understandably upsetting.
When an order is placed for a time-sensitive event, especially in that quantity, timely delivery is critical. We regret that we did not meet that expectation and that you felt no meaningful effort was made to compensate for the impact. That is not the experience we want any customer to have.
Your concerns have been taken seriously, and we would appreciate the opportunity to review the details of your order, including the production timeline and shipping method selected, to better understand what occurred and determine an appropriate resolution.
A dedicated team member, Wan, will be reaching out to you directly from wan@canvaschamp.com to discuss this further and work toward making this right.
We sincerely apologize again for the inconvenience this caused and appreciate you bringing it to our attention.
Warm regards,
Canvas Champ
I love Canvas Champ but
I love Canvas Champ but one feature I couldn’t find anymore was the extend the picture on the side of the canvas. I don’t care for the mirrored but the white isn’t good either. In the past I have been able to
Extend the picture on the sides and I love that
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Stephanie,
Thank you so much for your continued support — we truly appreciate you being a loyal Canvas Champ customer.
We understand exactly what you’re referring to regarding the side wrap options. The “image extension” (where the edges are stretched or extended rather than mirrored or left white) is still available, but the option can sometimes appear differently depending on the product type or editor view.
We’re sorry if it wasn’t easy to locate this time. We’d be happy to help you set up your order exactly the way you prefer. Please reach out to us at cs@canvaschamp.com with your order details or the image you’re working with, and our team will guide you through selecting the correct wrap style.
We truly value your feedback and look forward to helping you create another piece you’ll love.
Warm Regards,
Canvas Champ
Loved how they came out!
Loved how they came out. The package was delivered on time and safely packed. I had to pick up from a FedEx location because I wasn't home to sign it but that was fine. I paid extra for hi-def printing and it came out perfectly.
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Pete,
Thank you so much for your thoughtful feedback!
We’re thrilled to hear that your order arrived safely and on time, and that the high-definition upgrade delivered the sharp, detailed finish you were hoping for. It’s great to know the extra investment made a noticeable difference and that everything turned out perfectly.
We also appreciate your flexibility with the FedEx pickup — we’re glad the delivery process worked out smoothly in the end.
Thank you again for choosing Canvas Champ. We look forward to creating something special for you again soon!
Warm Regards,
Canvas Champ
Nice and beautiful print
I love the print turned out perfect.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Christine,
Thank you for your feedback. We’re thrilled to hear the print turned out perfect and that you love it. We truly appreciate your support and look forward to serving you again.
Warm regards,
Canvas Champ
Received canvas and packaging had a…
Received canvas and packaging had a whole and canvas was damaged.
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Joy,
We’re very sorry to hear that your canvas arrived damaged and that the packaging had a hole. That’s definitely not how your order should arrive, and we understand how disappointing this is.
Please contact cs@canvaschamp.com with your order number and clear photos of the damaged packaging and the canvas itself. This will allow the team to file a damage claim with the carrier and arrange an appropriate resolution for you as quickly as possible.
Thank you for bringing this to our attention, and we apologize for the inconvenience.
Warm regards,
Canvas Champ
ABSOLUTELY NOT WORTH IT
ABSOLUTELY NOT WORTH IT. WANT TO SWEAR AND CANNOT. IT WON'T GO THROUGH. WOULD GIVE MINUS THREE THOUSAND STARS. SCAMMERS.
(in reply to their reply below.... I GAVE YOU LIKE 10 OPPORTUNITIES TO REMEDY!!!!)
2. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von CanvasChamp
Dear Yana,
We’re truly sorry to hear how upset you are, and we want to acknowledge just how strongly this experience has affected you. When a customer feels this level of frustration and disappointment, it’s clear that something went seriously wrong, and for that we sincerely apologize.
We understand that situations like this can feel overwhelming—especially if expectations around quality, delivery, or communication were not met. That is not the experience we want anyone to have, and it’s certainly not how we want our customers to feel after placing an order with us.
We would genuinely like the opportunity to look into what happened with your order and understand the full scope of the issue. If there were problems related to delivery, product quality, billing, or communication, those deserve to be reviewed carefully and addressed properly. While we can’t resolve account-specific issues here, our support team is equipped to investigate and escalate matters when needed.
Please reach out to cs@canvaschamp.com with your order number and a brief explanation of what occurred. If you have photos, tracking details, or prior correspondence, including those will help speed up the review. We ask that you request an escalation so your case can be examined thoroughly.
We regret that your experience led you to feel this way, and we appreciate you taking the time to express your concerns. Your feedback and especially when it’s this strong and matters, and we take it seriously.
Warm regards,
Canvas Champ
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.