Building Shop Bewertungen 

Very good im very happy with the service

Good efficient service and great value. Delivery was as advised.

Let down every excuse under the sun, from drivers on holiday to lorries failing MOT 3 times now.

Good materials, easy to contact if any questions about materials or delivery I'll recommend it.

You can expect outstanding service and prompt delivery every time.

I genuinely did not want to leave a negative review. I would much rather have resolved this directly with Building Shop. However, after eight days without a substantive response or a clear solution, despite several phone calls, I feel that the way this complaint has been handled is unfair and has left me with little choice but to share my experience.

I originally ordered 30 lengths of 4.8m treated timber battens. After placing the order, I was informed that the 4.8m lengths were unavailable and was offered 3.6m lengths instead. I agreed to this on the basis that the equivalent total linear metreage would be supplied.

The timber was delivered on 5 August. Unfortunately, I was very disappointed with the condition of a significant number of the battens. They had rough and irregular edges, dirty surfaces and extensive dark mould-like staining.

As my project was already underway, I spent additional time sanding and cleaning 30 lengths before installing them. Much of the dark staining was superficial and could be removed by sanding, but doing so required additional time, labour and materials on my part. I do not believe newly supplied timber should have arrived in this condition.

I still have 10 completely unused lengths remaining. They have not been sanded, treated, installed or otherwise modified and remain in the condition in which they were supplied.

I first reported the issue by email on 10 August, only five days after delivery. It is now 18 August and I have still not received a substantive response or a clear proposal for a return, refund or other resolution. I have also made several phone calls, only to be repeatedly told that they need to contact or wait for their supplier.

One aspect of the telephone conversations was particularly frustrating. I was told that these battens are intended as roofing battens and that I had used them in the “wrong” application because I chose to use them as part of a decorative outdoor fence design.

I do not consider this relevant to my complaint.

I am fully aware of how I have chosen to use the timber. The battens form part of a deliberately designed decorative feature, and I have used my own finishing and protection process to make the timber better suited to outdoor exposure.

More importantly, My complaint is not about advice on how to design or carry out a customer’s fencing project. It is about the condition and quality of the timber at the time it was supplied.

Whether I ultimately choose to use a piece of timber on a roof, as part of a fence design, or for another suitable project does not explain why newly delivered timber arrived with extensive mould-like staining, dirty surfaces and poor or irregular edges.

I do not need the retailer to tell me how to design my project. I simply expect the goods supplied to be of the quality and condition reasonably expected from what was sold to me. Unfortunately, in my experience, that expectation was not met.

I was also disappointed to hear during one of the calls that resolving the issue would result in a financial loss for the business. I understand that collections, refunds and replacements cost money. However, the quality issue has already caused a financial loss to me as the customer, as well as costing me additional time and work to make much of the timber usable.

I did not choose to receive timber in this condition, and I do not believe the consequences of a product quality issue should simply be passed on to the customer.

What has frustrated me most is that, rather than receiving a clear proposal to collect the unused timber, provide a refund or offer reasonable compensation, I have repeatedly been told that the matter is with the supplier. My purchase was made with Building Shop, and from a customer’s perspective I should not have to spend my time chasing a retailer while responsibility is passed back and forth to its supplier.

My time also has value.

Sometimes the cost of losing a customer’s trust and confidence is far greater than the short-term cost of resolving a genuine quality complaint properly.

I have photographs showing the condition of the timber as supplied and have retained my order details and correspondence.

This review reflects my experience as of 18 August. I genuinely hope Building Shop will resolve the matter properly. If they do, I will be happy to update both this review and my rating to fairly reflect how the complaint was ultimately handled…

Update – 21 August: I have now received the 10 additional lengths of timber.

Ordered steel mesh at a very competitive price and the delivery was quick . Would recommend looking at the building shop before buying materials

Great communication and very prompt delivery. I'll definitely use these guys again

Simply excellent, very easy to order, quick delivery, good quality and service kept me informed all along. The driver was very professional and helpful when delivering. We are no builders and just needed stuff for domestic upkeep but this shop was perfectly fit for us not needing any trade jargon busting. Thank you buildingshop team, I will definitely be using your shop in the future.

I have used Building Shop a few times over the past couple of years and have always been satisfied with the service and prices.I have always been kept well informed about order progress, and any queries or problems have been dealt with promptly and to my satisfaction.

I ordered 7 bulk bags of 20mm gravel. Together they weigh about 6000kg. The website described the access needing to be sufficient for a standard refuse truck. Despite this being the case, the delivery could not be made to the property concerned, despite the the best efforts of the delivery driver. I had to barrow the whole delivery some 30 metres.

Some Stone could've been smaller.

Quick problem solving and fast delivery

Ordered twice by mistake and trying to get a refund is nearly impossible. I'm still waiting

Brilliant experience all round. The customer service was genuinely exceptional no waiting, no hassle, just real people who know how to resolve things properly. After being let down by a well known DIY company, I started searching for an alternative and came across these guys. I’m so glad I did. They’ve earned my trust and I’ll be using them for all future business. Highly recommend.

I ordered 35 concrete slabs, and after our landscaper took a look before starting the installation, we noticed a few of the slabs were damaged. I got in touch with Buildingshop, and even though there was a bit of a delay in response because of an email issue, they got everything sorted and refunded us for the damaged ones.

Overall, I’m really happy with the service. The website is reliable and the team was super helpful. Would definitely recommend.

Great customer service THANKS again

Fast delivery

Easy, delivery on time , will definitely order again