Very speedy delivery. Came wraped well. Pillow came with topper at same time so all good. The topper has made the mattress feel soft while suppotive. I used other brands befor and have found this one... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Great supportive topper excellen quality doesnt move easy to fit on top of mattress with a deep fitted sheet. Both of us sleep so much better so a brilliant choice for us. Fast well packaged delivery... Mehr ansehen
Great product! I ordered the Titan delux mattress topper and received 2 free pillows, which are amazing. The mattress topper is fantastic — after just the second night I can already feel a really p... Mehr ansehen
I sent my item back to Brightr Sleep with tracking, and they confirmed receipt on 4 June, telling me the refund would be processed within 14 to 21 days of that date. It's now nearly two months later... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.
Kontaktinformationen
Vereinigtes Königreich
- hello@brightrsleep.com
- brightrsleep.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Incredible!
I didn’t realise how much of a difference the right pillow could make until I found Brightr Sleep. These pillows are incredibly comfortable and supportive — helping me settle more easily and wake feeling more rested. A small change that’s made a big difference. Thank you 💫
The delivery was quick and easy.The…
The delivery was quick and easy.The mattress topper is fantastic.My back doesn't bother me any more.I also received a free pillow which is great.I sleep so much better.
Excellent topper.my sleep has improved…
Excellent topper.my sleep has improved ten fold
I returned two pillows over a month ago…
I returned two pillows over a month ago and had no refund of them. There great when you want to buy item but when it comes to having your money back they don’t respond. I would buy again from this company

Antwort von Brightr® Sleep
My topper arrived extremely quick
My topper arrived extremely quick. And it does exactly what I wanted it to do.
Brilliant buy
I was dubious as to whether this mattress topper would improve my sleep as I have tried others to no avail. This topper is brilliant! No more being woken by pressure points and so comfortable to sleep on. Can't recommend enough.
My search for a perfect pillow is now over
First of all my parcel arrived quickly when it said it would arrive. I have tried so many pillows but I think with the Brightr Eclipse pillow I can stop my search for the perfect pillow. It is a firm and high pillow but I have taken one middle layer out and it is just right. I tried it with four layers and with just two but the beauty of this pillow is that it is adjustable - why can’t all pillows be made like this. Thank you BrightR
Terrible company, lousy customer service
I bought a topper from this company on the 4th of February, it was not firm as advertised.
I didn't sleep on it, I boxed it up and had to pay for the postage to return it, I sent it back on the 19th (they say you're allowed a 100 day trial, I was unwell so couldn't send until then). I was told on the 23rd of February they had received it, I would receive my refund between 14 and 21 days (which is unusual), but I waited, I emailed them two days ago asking where the refund was, still no response.
I'll be going public with this if they don't respond and refund me soon.
Note I have worked as a publicist, so I think it would be in their interest to respond.

Antwort von Brightr® Sleep
I was a little apprehensive at first
I was a little apprehensive at first, hence it taking me so long to actually order the pillows. But WOW 🤩 woke in the morning- NO stiffness in neck .
It took a couple of nights to get used to the height and firmness, but hey I’m shouting your praises from the hill top 😊
Not a Trusted Brand, Misleading Return Policy and Disappointing Experience
I purchased the BrightR Titan King Size topper because I needed extra firmness for medical reasons. The product makes strong claims about being firm and also advertises a 100‑day, no‑questions‑asked trial. However, the topper turned out to be far too soft from the moment it arrived.
I requested a return and refund on the very first day, only to be told later that I must keep the topper for a minimum of 60 days before they will consider a refund—unless I return it at my own cost and risk. This requirement was not clearly stated at the time of purchase.
As a result, I’m left with a topper that is unusable and taking up unnecessary space. Overall, this experience has been disappointing, and I cannot recommend the brand based on their unclear policies and lack of transparency.

Antwort von Brightr® Sleep
Notification and time keeping
Great service and quality
Fast delivery, packaged safe and well, great quality matress topper and love the pillows, i would defonately order with you again, great value for money.
so comfortable
so comfortable. no aches and pains so far 5 days in.
No one answers emails as I wanted to…
Very poor customer service.
Bright Sleep advise I can return but will not send a returns label so send to where exactly? This company has promised a returns label for 2 weeks now. The topper is not as described therefore I am entitled to a refund.

Antwort von Brightr® Sleep
Topper has made a huge difference to…
Topper has made a huge difference to good nights sleep
A very smooth experience.
A very smooth experience.
Comfortable with good neck support.
Brilliant !
Brilliant !! Loving this pillow already and only on second night . Really hard and a great height for my neck and shoulders ! 😀
I have purchased one of your toppers…
I have purchased one of your toppers previously , which is still being used.
I needed another for the spare bed.
Pillows returned but no refund
Like so many others, I returned an order for refund and am still waiting. I've had emails confirming receipt of the returned items but the refund is still not forthcoming (Order No BR202049520). Now raising a dispute with my bank in the hope of getting my money back. Keep away from this company is the best advice I can give.

Antwort von Brightr® Sleep
Having better nights sleep very…
Having better nights sleep very comfertble product.
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