Brightr® Sleep Bewertungen 

1.483
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very speedy delivery. Came wraped well. Pillow came with topper at same time so all good. The topper has made the mattress feel soft while suppotive. I used other brands befor and have found this one... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great supportive topper excellen quality doesnt move easy to fit on top of mattress with a deep fitted sheet. Both of us sleep so much better so a brilliant choice for us. Fast well packaged delivery... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great product! I ordered the Titan delux mattress topper and received 2 free pillows, which are amazing. The mattress topper is fantastic — after just the second night I can already feel a really p... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I sent my item back to Brightr Sleep with tracking, and they confirmed receipt on 4 June, telling me the refund would be processed within 14 to 21 days of that date. It's now nearly two months later... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Schlafzimmermöbelgeschäft

Vom Unternehmen geschrieben

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

1483 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 92 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(1.483)

543 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Incredible!

I didn’t realise how much of a difference the right pillow could make until I found Brightr Sleep. These pillows are incredibly comfortable and supportive — helping me settle more easily and wake feeling more rested. A small change that’s made a big difference. Thank you 💫

16. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I returned two pillows over a month ago…

I returned two pillows over a month ago and had no refund of them. There great when you want to buy item but when it comes to having your money back they don’t respond. I would buy again from this company

11. Februar 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

Thank you for your feedback, and we’re very sorry to hear that you feel this way.

We have carefully reviewed your case, and from our side we can confirm that your refund has been processed within the promised timeframe after your return was received.

We understand how important timely communication and refunds are, and we’re sorry if this experience has caused any frustration. If there is anything you would like us to double-check or clarify, please don’t hesitate to reach out—we’re always here to help.

Bewertet mit 5 von 5 Sternen

Brilliant buy

I was dubious as to whether this mattress topper would improve my sleep as I have tried others to no avail. This topper is brilliant! No more being woken by pressure points and so comfortable to sleep on. Can't recommend enough.

9. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My search for a perfect pillow is now over

First of all my parcel arrived quickly when it said it would arrive. I have tried so many pillows but I think with the Brightr Eclipse pillow I can stop my search for the perfect pillow. It is a firm and high pillow but I have taken one middle layer out and it is just right. I tried it with four layers and with just two but the beauty of this pillow is that it is adjustable - why can’t all pillows be made like this. Thank you BrightR

21. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Terrible company, lousy customer service

I bought a topper from this company on the 4th of February, it was not firm as advertised.
I didn't sleep on it, I boxed it up and had to pay for the postage to return it, I sent it back on the 19th (they say you're allowed a 100 day trial, I was unwell so couldn't send until then). I was told on the 23rd of February they had received it, I would receive my refund between 14 and 21 days (which is unusual), but I waited, I emailed them two days ago asking where the refund was, still no response.
I'll be going public with this if they don't respond and refund me soon.
Note I have worked as a publicist, so I think it would be in their interest to respond.

20. März 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

Unfortunately we can not locate your order with the information provided on Trustpilot, please share more information with Trustpilot so we can look into it.

Bewertet mit 5 von 5 Sternen

I was a little apprehensive at first

I was a little apprehensive at first, hence it taking me so long to actually order the pillows. But WOW 🤩 woke in the morning- NO stiffness in neck .
It took a couple of nights to get used to the height and firmness, but hey I’m shouting your praises from the hill top 😊

16. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not a Trusted Brand, Misleading Return Policy and Disappointing Experience

I purchased the BrightR Titan King Size topper because I needed extra firmness for medical reasons. The product makes strong claims about being firm and also advertises a 100‑day, no‑questions‑asked trial. However, the topper turned out to be far too soft from the moment it arrived.

I requested a return and refund on the very first day, only to be told later that I must keep the topper for a minimum of 60 days before they will consider a refund—unless I return it at my own cost and risk. This requirement was not clearly stated at the time of purchase.

As a result, I’m left with a topper that is unusable and taking up unnecessary space. Overall, this experience has been disappointing, and I cannot recommend the brand based on their unclear policies and lack of transparency.

13. März 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

Thank you for taking the time to share your experience—we’re genuinely sorry to hear that the topper did not meet your expectations.

We’d like to clarify a few important points regarding our trial and return policy. Our 100-night trial is designed to give your body enough time to properly adjust to a new sleep surface. From our experience and customer feedback, this adjustment period typically takes around 60 nights, as both your body and the topper itself need time—the materials gradually reach their intended firmness with regular use, rather than on the first day.

This is why we kindly ask customers to try the topper for at least 60 nights before initiating a return under our free return policy. This information is outlined on our website, and we always aim to be as transparent as possible about it.

That said, we understand that comfort is very personal, especially when it relates to medical needs, and we’re truly sorry this has caused frustration.

Warm regards,
Brightr Sleep Team

Bewertet mit 5 von 5 Sternen

Great service and quality

Fast delivery, packaged safe and well, great quality matress topper and love the pillows, i would defonately order with you again, great value for money.

16. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

No one answers emails as I wanted to…

Very poor customer service.
Bright Sleep advise I can return but will not send a returns label so send to where exactly? This company has promised a returns label for 2 weeks now. The topper is not as described therefore I am entitled to a refund.

17. März 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

Thank you for your message, and we’re truly sorry to hear about your frustration.

We’ve carefully checked your case and can confirm that all of your enquiries were responded to within our stated 24–48 hour timeframe. That said, we completely understand that this may not have felt quick enough, and we sincerely apologise for any inconvenience caused.

We can also see that you have opted for a return. Once the topper is received back at our facility, your refund will be processed promptly in line with our policy.

If there’s anything still unclear or if you need assistance with the return process, please don’t hesitate to reply to our latest email—we’re here to help and will gladly assist further.

Thank you for your patience and understanding.

Bewertet mit 5 von 5 Sternen

Brilliant !

Brilliant !! Loving this pillow already and only on second night . Really hard and a great height for my neck and shoulders ! 😀

14. März 2026
Bewertung ohne vorherige Einladung
Bewertet mit 2 von 5 Sternen

Pillows returned but no refund

Like so many others, I returned an order for refund and am still waiting. I've had emails confirming receipt of the returned items but the refund is still not forthcoming (Order No BR202049520). Now raising a dispute with my bank in the hope of getting my money back. Keep away from this company is the best advice I can give.

23. Februar 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

Thank you for your message, and we’re sorry to hear that you feel this way.

We have reviewed your order (BR202049520) and can confirm that your refund was processed within the timeframe promised in our policy. Depending on your bank or payment provider, it can sometimes take additional time for the funds to appear in your account.

We completely understand how important this is and regret any concern this may have caused. If you’re still unable to locate the refund, we’d be more than happy to provide confirmation details so you can check directly with your bank.

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