Very speedy delivery. Came wraped well. Pillow came with topper at same time so all good. The topper has made the mattress feel soft while suppotive. I used other brands befor and have found this one... Mehr ansehen
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Das sagen Bewerter
Great supportive topper excellen quality doesnt move easy to fit on top of mattress with a deep fitted sheet. Both of us sleep so much better so a brilliant choice for us. Fast well packaged delivery... Mehr ansehen
Great product! I ordered the Titan delux mattress topper and received 2 free pillows, which are amazing. The mattress topper is fantastic — after just the second night I can already feel a really p... Mehr ansehen
I sent my item back to Brightr Sleep with tracking, and they confirmed receipt on 4 June, telling me the refund would be processed within 14 to 21 days of that date. It's now nearly two months later... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.
Kontaktinformationen
Vereinigtes Königreich
- hello@brightrsleep.com
- brightrsleep.com
4,0
Gut
1483 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Good quality at a fair price
Good quality at a fair price
14. März 2026
Bewertung ohne vorherige Einladung
POOR COSTUMER SERVICE
I purchased a mattress topper in December, and Brightr has not honoured the free returns policy. Trying to return a topper that simply made my back feel worse has been an unnecessary hassle. Communication is poor; there is no customer service I can call, and I am dependent on their replies via email every once in a while. When I finally managed to get a prepaid label and sent my parcel, it arrived at my door two weeks later because the label wasn’t suitable for the parcel’s size. I would strongly advise against buying from this place unless you are willing to risk losing your money.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brightr® Sleep
Thank you for your feedback, and we’re very sorry to hear that you feel this way.
We can see that your return request has been successfully submitted and that the item has been sent back to us. Once the returned item is received at our facility, your refund will be processed accordingly in line with our policy.
We’re also sorry to hear about the issues you experienced with the return label and communication—this is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
If there’s anything further you’d like us to check or assist with, please don’t hesitate to reach out.
Comfortable and slept really well which…
Comfortable and slept really well which to be honest I didn’t expect.
Had just come home from hospital after major surgery so didn’t expect it to be as good as it turned out to be.
Would definitely recommend to people (and I don’t give praise easily).
Thank you.
6. Februar 2026
Bewertung ohne vorherige Einladung
Really pleased
Really pleased. Came quickly and was as they described. Very happy! Especially at night! 😂💯
4. März 2026
Bewertung ohne vorherige Einladung
Ordered a mattress topper with two…
Ordered a mattress topper with two pillows. Only mattress topper arrived, I contacted virtual assistant who told me to email. Emailed a week ago and nothing since. Emailed again and still nothing, can't seem to get in touch with DPD so it's a bit of a scam to be honest. Very disappointed - order number Order #BR202050711 you also have the order number on the numerous emails I sent you.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brightr® Sleep
Thank you for sharing your order number. I can see that you contacted us yesterday, and we immediately checked with the courier. They have confirmed that the second parcel was unfortunately lost in transit.
A replacement has been dispatched today, and it is now on its way to you. Please let us know if there is anything else we can help you with in the meantime.
Material look and feel like good quality
My first order from Brightr. The mattress topper looked just like the photo and really lovely.
Haven’t slept on it yet as it’s for my spare room, but it looks as firm as expected when I laid on it.
Thank you for the speedy delivery Brightr
5. März 2026
Bewertung ohne vorherige Einladung
Brilliant
Absolutely love the mattress topper I am sleeping much better is like sleeping on a cloud. Fast delivery great quality well packed I would definitely recommend this company.
5. März 2026
Bewertung ohne vorherige Einladung
Still nothing from Brightr
Still nothing from Brightr. Nothing Bright about this company. Where is my refund, fed up with waiting!
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Brightr® Sleep
We're really sorry to hear about your frustration and we completely understand how waiting can feel. Could you please share your order details (such as your order number or the email used for the purchase)? Unfortunately, we’re unable to locate your order with just your name.
Once we have those details, we’ll be happy to look into this right away and assist you with your refund. Thank you for your patience — we’re here to help.
The mattress topper I purchased from…
The mattress topper I purchased from Brightr does not have the required fixed fire safety label. My request for a return and refund was refused.
I then contacted trading standards via citizens advice. They have instigated an inspection into this matter which is ongoing. They have advised me that Bright will contact me and refund my money. As yet I have had no response. The dispute started in November 2025
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von Brightr® Sleep
We’re very sorry for the concern and frustration this situation has caused.
After looking into the matter, it appears this was a one-off manufacturing oversight where a product was sent without the fixed label, which is certainly not the standard we aim for. As soon as this was brought to our attention, we worked to resolve the issue.
We can confirm that the matter was addressed and a full refund was issued quite some time ago. If for any reason you’re unable to locate the refund, please feel free to share your order details with us and we will be more than happy to double-check everything for you.
Thank you for bringing this to our attention and for your patience.
I recently got the Brightr® Titan…
I recently got the Brightr® Titan Deluxe Mattress Topper and it’s made a noticeable difference to my sleep. I had an amazing night’s sleep and found that I wasn’t waking up as much during the night. It’s really comfortable and supportive, and it’s definitely improved the overall feel of my mattress. I’m very happy with it so far and would recommend it to anyone looking to improve their sleep.
7. März 2026
Bewertung ohne vorherige Einladung
Customer service was excellent
Customer service was excellent. Refreshingly straightforward and uncomplicated especially as I had an issue with delivery. The topper itself is perfect. I had a brilliantly comfortable night’s sleep the first in ages! Would 100% recommend.
9. März 2026
Bewertung ohne vorherige Einladung
The quality was as expected
24. Februar 2026
Bewertung ohne vorherige Einladung
Best nights sleep on that bed in years
Best nights sleep on that bed in years. Does exactly what we had hoped.
4. März 2026
Bewertung ohne vorherige Einladung
Quick delivery, good quality
Very quick delivery and very good quality. At the moment the mattress topper has transformed my bed. It's very comfortable and I haven't woken up with back pains since putting it on.
2. März 2026
Bewertung ohne vorherige Einladung
Arrived super quick, comfy!
Arrived super quick! My bed is now super comfy. I bought this due to me and my partner getting back pain from our mattress. It’s helping a lot.
1. März 2026
Bewertung ohne vorherige Einladung
I need to amend my view on my brightr…
I need to amend my view on my brightr pillow. There's so many companies conning people.I thought my new pillow was not going to be fit for long term purpose and I was conned but praise the Lord Jesus Christ for the comfort it has given. Thank you brightr
7. März 2026
Bewertung ohne vorherige Einladung
Amazing quality
Amazing quality! Amazing pillows!! Best sleep we have ever had. Will buy again and definitely recommend to family, friends, and beyond!!
28. Februar 2026
Bewertung ohne vorherige Einladung
Excellent product
Fast delivery
Well packaged
Excellent quality
Back pain gone
25. Januar 2026
Bewertung ohne vorherige Einladung
Cured my lower back pain
I started suffering lower back pain and restless sleep after sleeping on an old mattress. I ordered the Titan Deluxe and the pain was gone pretty much overnight and I am no longer waking up tossing and turning. Would recommend, it's not cheap but much better value than a new high quality mattress.
2. Februar 2026
Bewertung ohne vorherige Einladung
Easy to order …..arrived very quickly
Easy to order …..arrived very quickly. Husband with hip and back problems is very pleased with the product so far.
27. Februar 2026
Bewertung ohne vorherige Einladung
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