Brightr® Sleep Bewertungen 

good mattress topper. nice and firm as needed

The worst customer service. I accidentally ordered the wrong size, you would think that is no big deal considering ALL the promo they have about free returns. I posted my parcel, they received it at their depot, instead of honouring the exchange they agreed to, and sending me the correct size item, they returned my original parcel to me with the same item. Now that wouldn’t even be as bad if it hadn’t taken a full MONTH to get from their depot back to me. The returned parcel had been completely wrecked, cardboard torn, some kind of tar all over the package. I am surprised the delivery person actually left it on my doorstep in that state. Of course after all this time I was then out of my exchange window so when I asked about my exchange they just said I was too late. So not only would brightr sleep not honour our original exchange but they also wanted me to send extra money for the postage of the parcel that I had already sent. In the end I had to go to my credit card company to get this dispute resolved.

Quick delivery, good size single
Topper, I like the choice of a firmer side or a softer side, I am on the softer side but will probably change to the firmer side, very comfortable, also
the pillow, I divided it into two pillowcases and I have not had a headache since. 10/10

Best pillows Ive bought so far. Love that you can change the high of the pillows. Great sleep so far

The delivery was much earlier than I expected.
The Topper is perfect for my needs. Super quality.
I didn't really need the pillows, and I would have prefered maybe a little discount on the topper. All in all a brilliant product and I fully recommend this company.

Excellent product fast delivery and value for money

I bought a memory foam topper, lovely & comfortable, would definitely recommend this product. The free pillow is great too & I love the fact that it's vegan, so no birds needed to have their feathers ripped out & it should be fine for people with asthma or allergies, a win win.

The mattress topper was actually quite good but did not suit my needs, I have severe arthritis.. something so large is difficult to return but I kept all the packaging and followed the returns process to the letter.. 32 days later, I’m still waiting for a refund. You can only email. There are no telephone numbers to contact the company. I really would like my money back. Money now returned!

I ordered a mattress from Brightr based on their advertised money-back guarantee. I have severe back issues due to a disability, and I quickly realized that this mattress was not suitable for me.

Contacting their customer service was frustrating from the start: they do not take phone calls, only respond via email, and replies take days. Often, questions seem to be ignored.

After following their instructions—waiting 60 days and trying both sides of the mattress. I requested a returns label. Again, it took days to get a reply. I explained that, due to my back condition, I couldn’t lift the king-size mattress myself to take it to a post office or drop-off point. I requested collection instead, which again caused delays.

When the collection was finally arranged, DPD marked it as “nothing to collect,” meaning I had to wait another week for the mattress to actually be collected. On top of this, I paid over £229 for the mattress and my account is only being offered 41 as a refund.

I requested escalation to a manager twice and finally got a response from Chris. There has still been no resolution or confirmation regarding the incorrect refund amount, and communication remains poor.

I am incredibly disappointed. This experience has been stressful, costly, and physically challenging due to my disability. I trusted their advertised “money-back guarantee,” which should cover a full refund under Trading Standards, but this has clearly not been honoured.

I cannot recommend this company. Unless this matter is resolved promptly, I will have to consider legal action to secure the refund I am entitled to.

Has made difference definitely better than my old pillows

I specifically bought this mattress topper from Brightr because it was advertised as firm and supportive. Unfortunately, it’s been a complete disappointment.
At first, it seemed okay, but after using it for just over a month, it became clear that it provides little to no real support. Instead of adding firmness, it simply compresses under weight and feels almost pointless — like it’s barely there. Over time, it actually made my mattress feel worse rather than better.
What’s more frustrating is that I’ve started waking up with more back discomfort since using it, which is the exact opposite of what I expected from a “firm” topper.
I feel misled by the product description. This is not a firm or supportive product in any meaningful sense. It might suit someone looking for something soft, but that’s not how it’s marketed.
Overall, a frustrating purchase and not something I would recommend.

So much more comfortable, having the topper.

Quick delivery. Delivered on time, with plenty of information on its arrival. Very easy to unwrap and put in place. A good idea to be able to choose soft or firmer sides and it is nice and thick. It didn't altogether deal with the dips in our old mattress, but that is probably the old mattress and not the new topper.

Still waiting my refund for the pillows that weren’t comfortable at all so I returned them.
I’m emailing every week chasing my refund and even though I’ve been told it’s been processed it’s not come back to my card yet I doubt it ever will.
Unless your happy with the products bought I wouldn’t purchase from this company as refunds are a big problem despite their reassurances.

Quick delivery and so far I am experimenting with the fillings but all looks good

UPDATE on Brightr Sleep reply: Even if you hadn't responded to my emails that show as delivered, why have you NOT responded to my online return request which is done on my account profile on your website.

Terrible service, spent around 1000+ on pillows and mattress topper from Brightr Sleep over the years and after buying a new £400 mattress topper and came with a 100 day free trial and after 60 days my back pain was getting worse as this topper was meant to be firm but just wasn't supportive and requested a return on their website and promised a return label within 48 hours which never happens, waited a week and emailed quite a few times and just no response. I also messaged on social media instagram and no replies. I have now escalated it to my credit card company. Very disappointed and will never buy or recommend to anyone. They don't deserve any customer treating people like this spending there hard earned money.

Great advice always and great customer service …… just completed my second purchase

Fantastic pillows and great customer service. Thank you

Good product prompt delivery

Great service. Very happy with topper.