Brightr® Sleep Bewertungen 

I am still trying out the mattress topper so I can’t yet give a proper assessment on it. But I have to say the delivery was amazingly quick from ordering to delivery only 2 days. Customer service has been very good also. The topper looks top quality, just need a bit more time.

Beautiful toppers, very comfortable. Delivery was excellent and very quick,would highly recommend

Topper had two sides to accommodate different preferences. I bought a single first as a test for a guest bedroom, then a double as it proved to be so comfortable, bringing back life to the mattress beneath.

On time, good communication, great products, fair price and when I forgot to add the discount code at point of sale and emailed customer service they refunded the discount to me. This was my third purchase from them and all have been great experiences .would highly recommend.

Very efficient service. Titan topper (so far) has been great for my degenerative spine disease and stenosis. Reasonably priced compared to top rated competitors. Would recommend.

The quality of the product and the fast delivery

Quick service and loved the pillow I purchased. Been having restless sleep and decided a new pillow was required. Loved the little survey that you can take which takes you to a recommendation. I took the recommendation and have no regrets. Sleep is so much better.

I think the 20% 1 star reviews and constant reports of refunds not being issued says it all really! My mum placed an order for a mattress and suffered all issues mentioned by most reviews here, awful return process and refund not being issued despite multiple chasers!

No doubt ill get the obligatory response of not finding the order and standard feedback. Hopefully people are more savvy then my mum and know to check these reviews first.

Def a company to avoid! Ill be raising a chargeback through our credit card company, no point continuing contact with the company.

Topper is an extra layer on top of my matress and certainly has helped me both in obtaining a good night's sleep and realignment of my back. Seems to be very well made and I have the choice of firm and extra firm. The free pillows that came with were a bonus. Would recommend.

Order went through easily, received 2 days later. Packed well, when opened left topper 24 hrs to do its stuff. Tried both sides to find most comfortable for us and have had some very good nights sleep

There was a problem with delivery but thanks to a wonderful lad called Josh in customer service it was all sorted

Very quick delivery and very pleased with the product

Fast delivery, quality product as advertised..

Both my wife and I now get a good nights sleep without suffering back and hip pain

Amazing quality, I'm a first time buyer. Great service. I will be recommending.

Delivered in an acceptable time. Packaging very good.
Pillows are as described excellent product.
I'm very happy with my purchase.

⭐☆☆☆☆

I purchased a Brightr mattress topper because it was advertised with securing straps and a "100-night risk-free trial". I specifically chose a strapped topper because I expected it to remain aligned with my mattress during normal use.

Unfortunately, the topper repeatedly shifted position and would end up overhanging the edge of the mattress despite being fitted correctly. When I raised this with customer service, I was told that movement can occur due to mattress fabrics, bedding materials and other factors, and was even advised to purchase an additional non-slip underlay to help keep the topper in place.

In my view, if a mattress topper requires additional products to prevent significant movement, then the securing straps are not delivering the level of stability I reasonably expected when making the purchase.

I also found the topper uncomfortable and decided it was not suitable for me.

My biggest disappointment was the return process. The product is advertised with a 100-night risk-free trial, but free return shipping is only available after 60 days. I explained that I have physical health and mobility considerations which made it impractical for me to continue using a topper that was moving and causing difficulties getting in and out of bed. Despite this, I was still told that if I wanted to return it before 60 days, I would need to pay the return shipping costs myself.

They refused to waive the return shipping charge despite the circumstances. Most alarming, when I agreed to pay the return fee, they stopped communicating with me. It has been days and I have no response, no return label and I feel stuck.

Overall, I felt that the marketing created expectations that the product and trial experience did not live up to. I would not purchase from Brightr again.

** Additional Review in light of Brightr response below:

Thank you for your response.

However, I feel your reply overlooks several key points that formed the basis of my review.

My concern was not simply that the topper was unsuitable for my personal preference. I purchased a topper advertised with securing straps specifically because I expected it to remain in place during normal use. Despite being fitted correctly, it repeatedly shifted position and overhung the edge of the mattress.

When I raised this issue, I was advised that movement can occur due to various factors and that an additional non-slip product may help keep the topper in place. Your response similarly acknowledges that some customers may benefit from additional non-slip solutions. In my view, this supports rather than contradicts my review. If additional products are required to prevent significant movement, then the securing straps were not providing the level of stability I reasonably expected when making the purchase.

Your response also does not address the health and mobility concerns I repeatedly raised during our correspondence. I explained that the topper's movement was causing discomfort and practical difficulties, yet I was encouraged to continue using it for a further 60 days in order to avoid return shipping costs, notwithstanding the impact it was having on my health and wellbeing. From my perspective, the effect the product was having on me was given far less consideration than the application of the shipping policy.

I also note that my review did not state that my return request was never approved. My concern was the overall return experience. Although I was advised that return information would be provided within 48 hours, this did not happen. Given my circumstances and the difficulties I was experiencing with the product, I was understandably eager to resolve the matter promptly. Instead, I found myself sending multiple follow-up emails over several days requesting the return information, return label and instructions needed to complete the return.

The fact that I felt compelled to repeatedly chase information that I had been told would be provided is a significant part of the experience described in my review.

While I appreciate that the return is now being processed, my review reflects my genuine experience with both the product and the return process. I believe it provides an honest and accurate account of what occurred and why I was dissatisfied as a customer.

I therefore stand by my review.

Great firm to deal with I ordered it on Tuesday and received it on Thursday packed well.

The mattress topper didnt help so returned under their 100 day returns policy. However, I sent a LOT of chase up emails and had to contact AMEX in the end. Was told it would take 21 days from return (as had proof of delivery). After 21 days it took 2 chase emails to be told the refund had been processed. 10 days later, still no refund so emailed again, twice and nothing, so contacted AMEX to start a dispute claim. Then surprise surprise 2 days later i received the proper email confirmation of the refund...so why was I lied to about it all those times? Seems like they were hoping I wouldn't check. Shame on you. Very poor service. Would not use again or recommend.

I read up about the deluxe titan mattress topper and placed an order. To be honest I panicked as I hadn’t checked the website properly and never heard of the company before.
All was fine and after 2 days I recieved an email to say DPD would deliver the parcel on the 3rd day.
We followed the instructions and up to now the topper feels very comfortable….thank you