Brightr® Sleep Bewertungen 

1.483
TrustScore 4 von 5

4,0

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Very speedy delivery. Came wraped well. Pillow came with topper at same time so all good. The topper has made the mattress feel soft while suppotive. I used other brands befor and have found this one... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great supportive topper excellen quality doesnt move easy to fit on top of mattress with a deep fitted sheet. Both of us sleep so much better so a brilliant choice for us. Fast well packaged delivery... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Great product! I ordered the Titan delux mattress topper and received 2 free pillows, which are amazing. The mattress topper is fantastic — after just the second night I can already feel a really p... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I sent my item back to Brightr Sleep with tracking, and they confirmed receipt on 4 June, telling me the refund would be processed within 14 to 21 days of that date. It's now nearly two months later... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Schlafzimmermöbelgeschäft

Vom Unternehmen geschrieben

At Brightr, our mission is simple: to help you achieve a better night's sleep. We understand the importance of a comfortable and supportive pillow, which is why we have carefully designed our pillows to provide exceptional comfort and promote restful sleep. With a focus on quality and innovation, we strive to create pillows that cater to different sleep preferences and needs. Whether you're a side sleeper, back sleeper, or stomach sleeper, we have a pillow that can help enhance your sleep experience. But our commitment doesn't stop at product excellence. We also prioritize customer satisfaction. We value your feedback and continuously strive to improve our products and services based on your input.


Kontaktinformationen

4,0

Gut

TrustScore 4 von 5

1483 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 92 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,0

Alle Bewertungen

(1.483)

543 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 4 von 5 Sternen

I'm very happy with this mattress…

I'm very happy with this mattress topper. It's comfortable, good quality, and has made a real difference to my sleep. Since using it, I've been sleeping much better and waking up feeling more rested. I would definitely recommend it.

14. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Different level comfort.

Early days but enjoying the comfort of the new topper. I’m not tossing and turning so much and feel much fresher and rested when I waken. Good buy I think.

13. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

This trader is in no way a legitimate…

This trader is in no way a legitimate company I have email's saying I will be getting a refund but wks and wks later nothing, they never reply to my email and have stopped any messages for a month now.i am so sorry I was ever persuaded by their lies false promises.We are both in our late 70s but this even falls on deaf ears

14. Mai 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

We're truly sorry to hear that you feel this way, and we completely understand how frustrating this experience must have been.

We'd like to reassure you that Brightr Sleep is a legitimate UK business, and we always honour refunds in line with our returns policy. We've checked your case, and we can confirm that your refund has been processed.

We sincerely apologise for the delay and for the lack of communication you experienced. That's not the level of service we aim to provide, and we appreciate you bringing it to our attention.

If you have any further questions or if there's anything else we can help you with, please don't hesitate to contact us directly.

Bewertet mit 1 von 5 Sternen

Very awkward return process

Very awkward return process. Overly long email explaining return process with unclear instructions initially. No response for a long time about my return. I have to pay for postage for a large bulky item. Cheeky 60 day return method in place that is bound to catch customers out. Avoid if you think you might want to test out their product and return. Too difficult return process for such a personal item as something that you sleep on.

(in response to Brightr- I don't recall the exact wording, but it said something to the effect of me not being able to return the topper and get a full refund until the 60 days was up. The returns portal didn't work the first few times I tried it.)

9. Juli 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

We're sorry to hear that you feel this way.

Unfortunately, we haven't been able to locate your order based on the information available in your review. If you purchased directly from us, please email us at hello@brightrsleep.com with your order number or the email address used to place the order, and we'll be happy to look into this for you.

Our return policy is clearly outlined on our website before purchase. For mattress toppers purchased directly from us, we offer a 100-night comfort trial, allowing customers plenty of time to adjust to the product before deciding whether it's right for them. As with many bedding retailers, customers are responsible for return shipping costs in certain circumstances, and we provide full return instructions to help make the process as straightforward as possible.

We're sorry if your experience didn't meet your expectations, and we'd genuinely like the opportunity to review your case and see if there's anything we can do to help.

Bewertet mit 1 von 5 Sternen

Avoid this company

Avoid, avoid, avoid! They are very quick to take your money but the 100 days trial is a scam! They do not refund you despite multiple chasers and enquiries. I ordered a mattress topper from them to firm up my mattress to co-sleep with my newborn baby. We used it for 2 nights and removed as it slid around and actually made the mattress more unsafe for baby. I kept it safe and clean until the 60 day free return window and sent it back. It was confirmed as received and that it was undamaged but months later I am still awaiting the refund that “has been processed”. I have resorted to disputing the payment through my bank.

9. Juli 2026
Bewertung ohne vorherige Einladung
Brightr®  Sleep-Logo

Antwort von Brightr® Sleep

We're sorry to read your review, however we do feel it presents an inaccurate picture of our 100-night Comfort Trial.

Our trial is genuine and we have refunded thousands of customers who have chosen to return their products in accordance with our policy. We do not advertise a trial that we do not honour.

We are also concerned by the statement that we "do not refund despite multiple chasers." If your return has been received and inspected as described, there may be an issue with your specific case that requires investigation, as this is not how our refund process normally operates.

Unfortunately, we have been unable to identify your order from the information provided in your review. We would therefore ask that you contact us at hello@brightrsleep.com with your order number so we can investigate your case immediately. If there has been any delay on our part, we will address it promptly.

We take customer feedback seriously, but we also believe it's important that reviews accurately reflect our policies and processes. We would welcome the opportunity to resolve this matter and provide an update once we've reviewed your order.

Bewertet mit 5 von 5 Sternen

Perfect Pillows and pillowcases

A perfect comfortable and supportive pillow. The pillowcases are great, cool in the summer period and anti-aging copper infused.
The shopping and delivery experience was very easy convenient.
The mattress topper I ordered from Brightr Sleep is really comfortable too.

26. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Service excellent

Service excellent? Only down side was that you did not put down my flat door number, almost did not get my delivery, the concierge managed to retrieve my package as she new I was awaiting on delivery,

3. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

So far so good

So far so good, ordering was simple and I like the fact that questions are asked regarding my sleeping positions, and that was taken into consideration, thus recommending the correct topper.
It's been less than a week, and therefore have yet to flip the topper to test the other side.
Unfortunately with the hot weather sleeping is not possible, but the support and comfort seems to be ok.
Maybe a few more weeks and I can give another review, but all in all , a positive response.

4. Juli 2026
Bewertung ohne vorherige Einladung

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