Bootsphoto.com Bewertungen 

I am very disappointed. I waited two weeks for my photos, only to be told that they could not be processed because the equipment was broken. I had to contact them twice to ask for a refund, and I have now been waiting another two weeks and still have not received my money back. Very poor service.

David

Great choice and easy to use

Photos took much longer than they were supposed to to arrive

You are asking for a review and you haven’t even returned my photo prints

First package arrived through the post damaged (10 x 8 folded so crease down middle of photo). Second exactly the same. In the end I had them deliver to a store but had to wait a few weeks and had to chase up. Happy with the photo but not happy with the delivery process, insufficiently protected which then inconvenienced me and cost more as had to drive to store 15 miles away.

Ordered pictures of my dad and brother that had just passed away to make mum a photo album.
Pictures didn’t arrive by due date, left it a few more days before contacting.
Allegedly the machine had broken down, why not send a email out to say order will be delayed, because of this? I’m surprised that such a big company has such poor communication.
When the pictures finally arrived they are great, just need to get a grip of communication!

Easy to use website - it did take me two attempts but I think that was down to me!
Quick service and good quality photos.

I ordered 100 photos to be printed for a birthday party. It did say they were being dispatched within 3 to 5 days. When I did not receive them after a week I rang. I was informed by customer service that the order had been sent to Germany!! By now I’m already over a week waiting for the photographs for an event at the weekend. Another day goes by and I email customer services. I am then informed the machine has broken down. I was then offered a refund. I am now 10 days into my order and cancel the order with yourselves and need to then find an alternative. I would have appreciated if someone had contacted me to inform me it would be longer than the estimated 3 to 5 days and that the machine had broken down. I find this service pretty poor and would not recommend. I had no apology. I definitely won’t be using again

Put in my order. Had the delivery date which came and went. When I contacted customer support I was told there were issues and they had outsourced it to Germany and couldn't tell me a delivery date.

Feel that I shouldn't have had to contact support to be told that.

Had to cancel the order as the photos were to be given as a present.

Everything good except the delivery service. Always delayed by a few days. Three times in the last year this has happened.

Been waiting a month and still no order. Had one email a few weeks ago stating they had to re do them due to a fault. Yet still nothing. Will never use again!

I will be perusing for a refund!

The quality is very good

Waited and waited for photos to arrive with no updates from Boots Photo, kept checking with tracking stating ‘In Production’ eventually ‘phoned Boots who informed me their production had shifted to Germany and my order couldn’t be fulfilled. Complete waste of time.

Took 3 weeks to arrive had to email for a update which I got a snotty reply saying they would rectify the issue another week later they finally dispatched photos came out well though

After paying delivery over a week past and when I reached out to see what the problem was was told the machine had broken and the images have been taken to Germany when asked how long it would be I was told another few weeks and when I asked to cancel the order and the refund be given I was told that the money was never taken despite having evidence of this in my bank account and it took several emails back and forth in order to get my refund not happy with the service.

Hilarious that I am being asked to leave a review after this experience. Boots Photo delayed my order by a week with zero notice. When I contacted them, I was told a machine had broken down and they could not complete the order or even give me a date. When I asked why nobody had bothered to tell me about the delay, they did not seem particularly bothered.
Then they simply cancelled my order, with no real apology or concern for the inconvenience.
Very odd that the whole operation seems to depend on one machine, but even stranger that customers are not informed when things go wrong. The whole experience left me with the impression that, for some reason, my order was no longer convenient or commercially worthwhile for them, so cancellation was actually in their plans. Very disappointing customer service and a frustrating experience from start to finish.

Order took double the amount of time - do not use if you have a deadline like I did for a present.

My order never arrived and with no communication whatsoever I had to get in contact with support. Apparently their machine was broken and they didn’t know when it would be fixed. Don’t know how long it had been broken for…so I canceled my already week late order with them on the phone and found a much better provider. Person on the phone was nice though.

My order was stuck in ‘production’ for about 3wks, after chasing up my order via email it was found and then printed and sent out. But the prints are slightly bigger than I had hoped so I will have reorder them.