Bootsphoto.com Bewertungen 

Usually good standard and service however this order has not arrived and no
Luck on chat so now have to wait for a response

Submitted 7 x (6x4) photos to be printed and delivered. Hadn't heard anything after a week so rang to enquire. Was left on hold for 20 mins then hung up on. Emailed, then received a reply to say they were having issues with their machine. Cancelled order.

they handled my complaint well and were most helpful at the time. The prints are always good quality and they are delivered promptly and in good condition. I find them most efficient.

Extremely disappointing experience with Boots Photo/CEWE.

I placed an order for 217 premium 7×5 photographs on 1 September 2026, costing over £100. The original estimated delivery date was 7–8 September.

When the order failed to arrive, I contacted them and was told that the machine being used to produce my photographs had broken down. Shortly afterwards, I received an email confirming there had been a production problem and that my order was being reprinted.

On 13 September, I was then told that the machine had been repaired, that production and dispatch would restart from 14 September, and that I should receive a dispatch confirmation within 2–3 days.

That didn't happen.

I subsequently made a formal complaint to CEWE Customer Care. They confirmed that my order was still in production and had not been dispatched. They then told me they had contacted their production team to obtain an estimated completion and dispatch date and would update me.

Five days later, I was still waiting with no update and no estimated completion or dispatch date.

The most frustrating part is that I have paid over £100 and still don't have the photographs, a dispatch date or any realistic indication of when I will receive them.

These aren't just generic prints. The 217 photographs are important personal memories of my daughter from her first couple of years. I spent a considerable amount of time selecting them, so simply cancelling the order and starting again with another company isn't an easy solution.

I have been understanding about the original machine failure. Equipment can break. What I find unacceptable is the continued lack of progress and communication after I was specifically told that the machine had been repaired and that production and dispatch would restart.

At this point, I simply want the order completed and delivered.

I hope CEWE resolves this and fulfils my order, but based on my experience so far, I cannot recommend Boots Photo.

Fast and efficient. Good quality

Only ordered a few prints have been waiting already two weeks with no communication and no order update. Really disappointed.

An absolutely appalling service from start to finish. I uploaded a number of photographs from home to print in store. These were needed for a display at a charity event. I paid for the prints in advance and then went to the nominated Boots store to print them. I scanned the QR code provided for the order, received a message stating order was being retrieved,this was followed by a 'cleaning' message before an error message was received and the machine took itself out of service. No photos!! I then tried the second machine next to it, which simply got stuck displaying a 'retrieving your order' message. The same thing happened with the third machine. After 15 minutes or so of trying, a member of Boots staff came to help, but was unable to. She rang the photo service number and, in her words, spoke to a very unhelpful man who gave contradicting information saying the order had been marked as collected on the first attempt to retrieve the pictures from the faulty machine. She explained the photos hadn't printed and then he said if they're not collected within seven days a refund would be issued. And that was it, end of call. Nothing more anyone else could do, apparently. I then rang the customer service number myself. Whether I spoke to the same person I don't know. But, this was the most unprofessional and unhelpful person I've ever spoken to in a customer facing role. He mumbled his way through a series of virtually inaudible questions before telling me if you want your photos you'll have to pay again and try to print it them a second time. There was nothing more he could do. He said the original payment hadn't been processed even though I explained it was showing as debited on my account. I asked to be put through to a manager, but this request was declined as it was 'against the rules' to transfer calls. Apparently I'd have to wait for a call back (am still waiting by the the way, naturally). I was also told that I was holding up the line for other customers who were waiting to get through. So, here I am, £14 down, no photographs, no callback and absolutely nowhere else to turn. What a foul and atrocious level of service. If you're thinking of using this service for photos or photo products, my advice would be to avoid it at all costs. Go elsewhere avd don't give money to theses thieves!

Never arrived owing to printing delays, I cancelled in the end.

2 week delay due to printer breakdown! I had to ask for compensation... It was not offered... and a measly £20 voucher was eventually forthcoming. I have used this service MANY times....Hundreds and hundreds of pounds....this should have been 100% rebate.
Very poor and will consider what next.

Good price, very good quality and turnaround times

Wasnt delivered for weeks and poor quality for price paid.

Good communication and excellent quality photos.

I am very disappointed with the service. I ordered the photos because I wanted to prepare a special birthday gift, but after waiting for a long time, I was informed that your machine was having problems and that I would either need to continue waiting or cancel the order.

Unfortunately, because of the delay, I was unable to prepare the birthday gift in time, which was very upsetting and disappointing.

I understand that technical problems can happen, but I feel that I should have been informed sooner and given a suitable solution, as the delay meant that the order was no longer useful for the occasion I had planned it for.

Amazing quality photo book. It surpassed my expectations. Very happy and wouldn’t use anyone else from now on.

Photos estimated delivery date came and went with no information
When I finally talked to someone they said there was a technical problem at Boots but you didn’t inform the customers .
Got a refund but missed the event for the photos so very dissapointing

DON’T EVER GET FILM DEVELOPED WITH THEM. THEY SHIPPED THEM OFF TO CEWE WHO MESSED UP 100+ PHOTOS, RETURNED AWFUL PRINTS AFTER 5 WEEKS WITHOUT NEGATIVES. Girls in the shop tells me they don’t give back the negatives?… ok….It then took about 10 calls and 10 emails to try and track down negatives, no luck (after being asked again and AGAIN “are you sure they’re not in the pouch?”). I then leave the country. A simple refund for ruining my photos should be easy… Try 20+ more emails of ridiculous back and forth getting constantly passed on to different departments? I’ve had to reexplain my situation more times than I can count. So after losing photos of precious memories, I now have spent a month dealing with the most incompetent humans alive. Worst customer service experience of my entire life :)

Bought a custom jigsaw. Advertised as having custom box with it. Instead, I received a prebuilt jigsaw on a card board, no box. It was meant to be a gift but was not fit for purpose. I contacted customer services to request the box to be told the smaller jigsaw doesn't come with one (not stated on website) and that I could only have a refund if I sent evidence of the jigsaw destroyed. Awful customer service and false advertising.

Sent me someone else’s photos and haven’t answered my questions about where my photos are, if they still have a copy or whether they have been sent to another customer and to my knowledge still haven't located them so I’ve now lost irreplaceable disposable photos

Photos were not delivered as expected, so I waited a couple of days before I contacted customer service. They were unsympathetic and very unhelpful and suggested I just wait another 3 days. Not an option as I had a deadline as Photos were for a gift so used an alternative supplier. Photos eventually arrived over a week later.

I am very disappointed. I waited two weeks for my photos, only to be told that they could not be processed because the equipment was broken. I had to contact them twice to ask for a refund, and I have now been waiting another two weeks and still have not received my money back. Very poor service.

David