Excellent service from the start at Merry Hill Boots opticians. Appointment on time, no waiting around, very professional, helpful and friendly staff. Optician gave me details of my eye test, a... Mehr ansehen
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Das sagen Bewerter
So at the end of June purchased a pair of glasses and over three months later still haven’t received the advantage card points. The store said go to customer services, customer services said go to the... Mehr ansehen
Unternehmen hat geantwortet
I would NEVER trust my eyesight care to anyone else. Even though I no longer live in the area - I return to this branch without fail. Emily was informative and decisive. Rob, Julia and Megan suppor... Mehr ansehen
Unternehmen hat geantwortet
A VERY RELAXED ATMOSTPHERE AT SWINDON TOWN CENTRE. THE OPTICAN CARRIED OUT ALL MY TESTS WITH PAITENCE AND MAKING ME FEEL WORTHY OF HER TIME. MY RESULTS WERE COMPARED TO MY RESULTS FROM TWO YEARS... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Boots Opticians
Vom Unternehmen geschrieben
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktinformationen
Vereinigtes Königreich
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Hervorragend
11.280 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The doctor and the customer assistant…
The doctor and the customer assistant were very helpful.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your kind feedback. We’re delighted to hear that you found our team very helpful and that you had a positive experience. We really appreciate you taking the time to share your review.
A complete waste of time !!!!
I was contacted by someone from Boots to book annual eye tests for myself and my wife.These were duly booked for today and we were checked in on our arrival.
However when I was called for one of the pre checks I was informed that I could not have a free NHS check as my review was not due until next month.One must ask why was I booked for October in the first place?I will not be returning.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear about your experience and understand your frustration, particularly as you had been contacted by Boots and booked for an appointment only to be told on arrival that your NHS eye test was not yet due. We appreciate how disappointing and inconvenient this must have been, and we would like the opportunity to look into what happened with your booking and understand how this occurred. Please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, Date of birth, Telephone number, The store you visited, and we will be in touch.
Felt at ease
Went for an eye test,from walking in to going couldn’t help you enough.So friendly and nice to see happy staff says a lot,good team 🥰
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that you found the team so friendly, welcoming and helpful throughout your visit. It’s wonderful to know their positive attitude made such a great impression. 🥰
The exam was thorough and informative
The exam was thorough and informative, however the second assistant that did the scan test was sullen, did not smile and made me feel like an inconvenience.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for taking the time to share your feedback. We’re pleased to hear that you found your eye examination thorough and informative, although we’re sorry to learn that you did not feel as comfortable or welcomed as you should have during the scan test. We pride ourselves on providing a friendly and positive experience for every customer, so we’re disappointed that this was not reflected during your visit. Your feedback is appreciated and will be shared with the team as we continue to improve the customer experience.
I had an appointment with Kristy to…
I had an appointment with Kristy to collect my new vary focal glasses. Kristy was really helpful getting me set up and giving me information for my new glasses as I hadn’t had vary focals before. Glasses are well made and I’m very happy with them.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your new varifocal glasses and that Kristy was able to make the experience smooth and informative for you. We know that getting used to varifocals can take a little time, so it’s great to hear you felt well supported throughout the process. We’ll be sure to pass your kind words on to Kristy. Enjoy your new glasses!
As per my reviews year on year
As per my reviews year on year, this year is no different. This appointment was a re arranged visit as I was a week early for my eye test and that meant as I qualify for free eye tests, it would have been chargeable. That was great initial customer service.
Upon my new appointment, I was treated with respect and a valued customer. Informed in every aspect of my eye test and what to expect.
All staff were extremely professional and knowledgeable. This being a constant theme I've experienced for some years at my previous Boots store.
This is a new store as I have relocated and I think I made the point in my last posting, that it is clear, the training policy in Boots, clearly is a winning formula because I might well have been in my old store, given the level of customer service afforded me. It is quite simply... Simple as that.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you so much for your continued support and for taking the time to share such wonderful feedback. We’re delighted to hear that, despite moving to a new area, you received the same high level of service and care that you have experienced with Boots over the years. It’s fantastic to know that our team made you feel valued, kept you fully informed throughout your appointment, and provided a professional and knowledgeable service. We really appreciate your kind comments about our staff and training, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back again next year!
From Bad to Good
Hello. After a disappointing experience with Boots Opticians, Eltham, I rang them to complain and spoke to a young man called Saeed. What a star. He dealt with my problem professionally, courteously and with care. He stuck with it until a satisfactory outcome was achieved. A credit to Boots Opticians, Eltham.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for taking the time to share your feedback. We’re sorry to hear that your initial experience was disappointing, but we’re delighted to hear that Saeed was able to resolve your concerns and provide such a positive experience. We’ll be sure to share your kind words with Saeed and the team at Boots Opticians Eltham. It’s fantastic to hear that he remained professional, courteous and committed to finding a satisfactory outcome for you. Thank you again for recognising Saeed’s efforts and for taking the time to leave such lovely feedback.
Helpful, friendly and efficient
Called into Boots Opticians today at The Springs, Thorpe park, Leeds. Needed 2 pairs of glasses adjusting. Was seen within 2 minutes of arriving. Laiba was very helpful, friendly and efficient.
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for taking the time to share your lovely feedback. We’re delighted to hear that Laiba was able to assist you so quickly and provided such friendly and efficient service. We’ll be sure to pass your kind words on to Laiba and the team at Boots Opticians, The Springs. We really appreciate your feedback and are pleased we could help with your glasses.
I had a very thorough eye exam
I had a very thorough eye exam. When I left the optician's office I was confident that all aspects of eye problems were searched and examined.
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a thorough eye examination and left feeling confident that all aspects of your eye health had been carefully assessed. Providing a comprehensive and reassuring experience is very important to us, and we really appreciate you taking the time to let us know.
The Salisbury branch has always been…
The Salisbury branch has always been good but their new optician, Shauna, is a delight. Making things feel simple and explaining at every step.
30. September 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear that you’ve always had a positive experience at our Salisbury branch and that Shauna has made such a great impression. It’s wonderful to hear that she takes the time to explain everything clearly and makes the experience feel simple and reassuring. We’ll be sure to share your kind words with Shauna and the team.
My Experience with the opticians was very bad
My Experience with the opticians at the west Bridgford shop has left me very angry and upset. I’m a eighty two year old I went to have my eyes tested on the 14th August and they would be ready on the 27th it’s been eight weeks and I haven’t received them I have complained but to no avail. I will never use them again.
14. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re very sorry to hear about the delay and the frustration this has caused, especially after you had been given a date for your glasses to be ready. Please contact boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and store visited, and we’ll be in touch.
I visited your Sevenoaks branch to sort…
I visited your Sevenoaks branch to sort out new glasses and I was very impressed with the service I received. Chris was very helpful and patient, advising me as to the best design and explaining which frames would be most suitable for the prescribed lens. I look forward to collecting my new glasses soon. Thank you Chris
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely review! We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your kind comments on to Chris. We hope you love your new glasses and look forward to seeing you again soon!
Great service at St Austell branch
Great service at St Austell branch
Staff were so helpful and explained everything to me, helped me choose glasses as well, so many frames to choose from
Johnathon who done my eye test was great really took his time and explained everything to me
I won’t be going anywhere else now
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear you received such helpful and attentive service at our St Austell branch. We’ll be sure to share your kind words with Johnathon and the team. We look forward to welcoming you back!
Super Experience
Excellent service from all the staff in branch.
Helpful, supportive and knowledgeable.
Such a great eye test and so informative.
Highly recommend.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear you received excellent service from our team and found your eye test informative. We really appreciate your recommendation and look forward to welcoming you again!
Thank you Poonam Hash and Jameela for…
Thank you Poonam Hash and Jameela for listening and addressing my concerns . You explained my options pros and cons of each very patiently . The service was seamless
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that Poonam, Hash and Jameela listened to your concerns and provided patient, helpful advice. We’re pleased your experience was seamless and will be sure to share your kind words with the team.
Ease of consultation
Ease of consultation, various options and price points and the free test before you buy option.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback! We’re pleased to hear you found the consultation easy and appreciated the range of options and price points. We look forward to welcoming you again!
All the staff ere excellent
All the staff ere excellent , the service was brilliant, products and options brilliant .
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear you were so pleased with our staff, service, products and range of options. We really appreciate your kind words and look forward to welcoming you again!
I didnt expect such a through test
I didnt expect such a through test , they took me through all the test and then again with opthomologist who did great detailed review
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear you appreciated the thorough eye test and detailed review from our optometrist. It’s great to know you felt well looked after throughout your visit!
Management is extremely unprofessional
Boots Opticians, Teddington TW11.
Management is extremely unprofessional, making promises/commitment, more than once, and not keeping them. And not even calling a single time to explain or apologise. Not a good experience.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear about your experience and understand how disappointing it must have been to feel that commitments were not followed through. We’d like the opportunity to look into this further and address your concerns.
Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Thorough eye test from Optometrist and…
Thorough eye test from Optometrist and explained everything very well!
Friendly aswell.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear you had a thorough eye test and that everything was explained clearly. We really appreciate your kind words and look forward to welcoming you again!
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