Excellent service from the start at Merry Hill Boots opticians. Appointment on time, no waiting around, very professional, helpful and friendly staff. Optician gave me details of my eye test, a... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
So at the end of June purchased a pair of glasses and over three months later still haven’t received the advantage card points. The store said go to customer services, customer services said go to the... Mehr ansehen
Unternehmen hat geantwortet
I would NEVER trust my eyesight care to anyone else. Even though I no longer live in the area - I return to this branch without fail. Emily was informative and decisive. Rob, Julia and Megan suppor... Mehr ansehen
Unternehmen hat geantwortet
A VERY RELAXED ATMOSTPHERE AT SWINDON TOWN CENTRE. THE OPTICAN CARRIED OUT ALL MY TESTS WITH PAITENCE AND MAKING ME FEEL WORTHY OF HER TIME. MY RESULTS WERE COMPARED TO MY RESULTS FROM TWO YEARS... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Boots Opticians
Vom Unternehmen geschrieben
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktinformationen
Vereinigtes Königreich
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Hervorragend
11.280 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
received great customer service
received great customer service when I emailed a query about advantage points not being given for contact lens
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re pleased to hear that you received great customer service when contacting us about your Advantage Card points for contact lenses. We’re always happy to help with any queries and ensure our customers feel supported. Thank you for choosing Boots Opticians!
Very helpful and professional staff
Very helpful and professional staff. Everything was clearly explained at every stage of my appointment - I was very impressed!
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that our team provided such helpful and professional service and clearly explained everything throughout your appointment. It’s lovely to know that you were so impressed with your experience. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Very friendly and polite the gentleman…
Very friendly and polite the gentleman called sudesh was able to replace my nose parts and cleaned my glasses with no charge. 100% amazing and brilliant 👏
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you so much for your lovely review! 😊 We’re delighted to hear that Sudesh provided such friendly and polite service, replacing your nose pads and cleaning your glasses free of charge. We’ll be sure to pass your kind words on to him. Your feedback is greatly appreciated, and we’re so pleased you had such a brilliant experience! 👏
My husband had an eye test today at…
My husband had an eye test today at Boots opticians in Barnsley...we were welcomed by Simon assistant manager who was one of the nicest people we have ever met !!! He explained all about the different frames ..lenses etc picked frames that would suit his face and told us facts that have never been explained to us at any of our previous opticians and we have both been wearing glasses for years !!!....also a big shout to Reena the lady who performed my husband's eye exam ...he said she was really lovely and explained everything so clearly.So we are so glad we chose Boots opticians for our eye health....both Simon and Reena are a credit to Boots opticians and the Barnsley store.Thank you !!!
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Simon and Reena made your visit to our Barnsley store such a positive experience. It’s great to know that Simon took the time to explain the different frames and lenses, and that Reena made your husband’s eye examination so reassuring. We’ll be sure to pass your kind words on to them both. Thank you for choosing Boots Opticians for your eye care!
From walking in the door to leaving…
From walking in the door to leaving both people I dealt with were very polite ,professional and friendly…….Dee was very helpful with my initial exam and Mohammed shebul miah my optometrist was very polite and thorough Dee helped me choose my new glasses and I left very happy
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Dee and Mohammed provided such a friendly, professional and thorough service throughout your visit. It’s great to know that Dee was able to assist you with your initial examination and help you choose your new glasses. We’ll be sure to share your kind words with them both. Thank you for choosing Boots Opticians!
The staff were brilliant
The staff were brilliant. Alice, Roney, Ann and Lucy. The optician detected and referred me for cataracts and Roney treated my eyes for blepharitis. Everyone was helpful, polite, professional and and happy. They deserve 5-stars ⭐️⭐️⭐️⭐️⭐️
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your fantastic feedback! We’re delighted to hear that Alice, Roney, Ann and Lucy provided such helpful, friendly and professional service throughout your visit. It’s wonderful to know you felt well cared for by the team. We’ll be sure to pass on your kind words to everyone. Thank you for choosing Boots Opticians and for your five-star review!
Exulant service allround
A very good inspection of my eyes more so with my family history.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback! We’re pleased to hear that you were happy with the thoroughness of your eye examination, particularly given your family history. We appreciate you taking the time to share your experience and thank you for choosing Boots Opticians for your eye care.
Welcoming and well trained staff
Welcoming and well trained staff. Excellent service. Great turnaround time for new glasses and good choice of stock options.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that you received excellent service from our welcoming and knowledgeable team. It’s great to know you were happy with the range of glasses available and the quick turnaround time. We really appreciate you taking the time to share your experience and thank you for choosing Boots Opticians!
Had my appointment today at london…
Had my appointment today at london colney , was refused to be seen as i reached 5 mins late on opticians desk. I was at boots on time , took me time to locate optician area.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d welcome the opportunity to look into your concerns further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
The A team are at the Horley Branch
The attention to detail, the personal approach from each member of the team both at the day of my eye test to the collection of my new glasses was indeed first class all round!
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that you received such a first-class experience, from your eye test through to collecting your new glasses. It’s great to know that the team’s personal approach and attention to detail made such a positive impression. We’ll be sure to share your kind words with the team, and thank you for choosing Boots Opticians!
A very relaxed and no rush experience…
A very relaxed and no rush experience with people who knew what they were about
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback. We’re pleased to hear you had a relaxed, unrushed experience and felt confident in the knowledge and professionalism of our team. We really appreciate you taking the time to share your experience.
Got an eye test appointment on the same…
Got an eye test appointment on the same day. Staff were chatty, friendly and knowledgeable, a great team in the Maldon shop
5. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted you were able to get a same-day appointment and that our Maldon team made you feel so welcome with their friendly, chatty and knowledgeable approach. We’ll be sure to share your kind words with the team!
A VERY RELAXED ATMOSTPHERE AT SWINDON…
A VERY RELAXED ATMOSTPHERE AT SWINDON TOWN CENTRE. THE OPTICAN CARRIED OUT ALL MY TESTS WITH PAITENCE AND MAKING ME FEEL WORTHY OF HER TIME.
MY RESULTS WERE COMPARED TO MY RESULTS FROM TWO YEARS EARLIER.
I WAS SHOWN MY RESULTS AND THE OPTICIAN EXPLAINED ALL THE RESULTS CLEARLY.
MEASUREMENTS TAKEN.
NOT PUT UNDER ANY PRESSURE TO BUY A CERTAIN TYPE OF GLASSES.
I STILL HAVE TO PICK UP MY NEW GLASSES.
VERY HAPPY TO RECOMMEND BOOTS SWINDON TO ANYONE.
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear you had such a relaxed experience at our Swindon Town Centre store and that the optician took the time to explain your results clearly and ensure you felt comfortable throughout. We’re also pleased you felt under no pressure when choosing your glasses. Thank you for recommending us!
Excellent servicd
I had a wonderful experience during my visit to the optician. He was extremely patient, professional, and attentive throughout the entire appointment. He took the time to explain my eye condition to me in great detail and made sure I fully understood everything.
What impressed me most was the care and consideration he showed. As English is not my first language, he even used a translation app to communicate with me in my own language and make absolutely sure that I understood all the information clearly.
I felt that I was given plenty of time and personal attention, and I never felt rushed. I am very grateful for such a professional, caring, and thoughtful service.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that you felt so well cared for during your appointment and that our optician took the time to explain everything clearly and ensure you fully understood your results. It’s especially lovely to hear that you felt listened to, supported and never rushed. We really appreciate you taking the time to share your experience.
Very helpful took time to explain at…
Very helpful took time to explain at each stage of the eye test
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback. We’re pleased to hear you found the team so helpful and that they took the time to explain each stage of your eye test. We really appreciate you sharing your experience.
Good customer service
Good customer service , very friendly optometrist and always happy to listen and answer questions
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear you received great customer service and found our optometrist friendly, approachable and happy to answer your questions. We really appreciate you taking the time to share your experience.
Amy and Heena at the Fakenham branch
Amy and Heena at the Fakenham branch, were very helpful and professional, from the moment I walked in I was greeted with a smile and felt important, I didn't have to wait and went straight in, I was given the option to have advanced scanning which i took as i think the eyes are very important to look after and i hadn't been for an eye test for around 4 years, everything was explained and was all healthy, my eyes were tested by Heena and I required a stronger pair of glasses, Amy helped me choose them and explained everything for a better fit, I left happy knowing that my eyes are good and I've got a pair of good looking glasses, all in all an outstanding service, many thanks
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that Amy and Heena made you feel so welcome and provided such a friendly and professional service. It’s great to know everything was clearly explained and that Amy helped you find a pair of glasses you’re happy with. We’ll be sure to share your kind words with the team!
The pre checks quick and easy the extra…
The pre checks quick and easy the extra scan is priced well and gives you extra peace of mind,The staff are very professional and the optician was good at explaining all the scan parameters.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback. We’re pleased to hear you found the pre-checks quick and easy, and that the additional scan gave you extra peace of mind. It’s great to know our team were professional and that the optician explained everything clearly. We really appreciate you sharing your experience.
Antwort von Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear you found our service excellent, attentive and efficient. We really appreciate you taking the time to share your experience.
Contact Lens & Glasses Check Up
All the staff at the Rayleigh, Essex Branch were extremely helpful and attentive. In particular, Barbara who took time to assist with my choosing the right frames and clearly explaining my options. She was very patient with a warm nature.
6. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback, Lisa. We’re delighted to hear you found the Rayleigh team helpful and attentive, and we’ll be sure to pass your kind words on to Barbara. We’re so pleased she made your frame selection a positive experience, and we look forward to welcoming you back.
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