Excellent service from the start at Merry Hill Boots opticians. Appointment on time, no waiting around, very professional, helpful and friendly staff. Optician gave me details of my eye test, a... Mehr ansehen
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Das sagen Bewerter
So at the end of June purchased a pair of glasses and over three months later still haven’t received the advantage card points. The store said go to customer services, customer services said go to the... Mehr ansehen
Unternehmen hat geantwortet
I would NEVER trust my eyesight care to anyone else. Even though I no longer live in the area - I return to this branch without fail. Emily was informative and decisive. Rob, Julia and Megan suppor... Mehr ansehen
Unternehmen hat geantwortet
A VERY RELAXED ATMOSTPHERE AT SWINDON TOWN CENTRE. THE OPTICAN CARRIED OUT ALL MY TESTS WITH PAITENCE AND MAKING ME FEEL WORTHY OF HER TIME. MY RESULTS WERE COMPARED TO MY RESULTS FROM TWO YEARS... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Boots Opticians
Vom Unternehmen geschrieben
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Kontaktinformationen
Vereinigtes Königreich
- 0345 125 3752
- boots.customercare@boots.co.uk
- boots.com/opticians
4,4
Hervorragend
11.280 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Rude abrasive staff.
Rude abrasive staff.
I ordered a pair of varyfocals costing over £400 and Contac Lenses. I was going to attend for contact lens fitting but Boots cancelled the appointment.
When I went to pick up the glasses I was asked to pay for them as I expected.
I asked for the discount on the frame which is 50%.
The assistant said the till would not allow her to do a refund. I did not take the glasses away.
The Manager rang me today and said none of her staff would ask me to pay for the glasses until I had signed up for contacts.
Basically I was being called a liar.
All she had to say was she would refund me for the glasses and I could then attend to fit the contacts. What a total waste of time and money.
My advice would be to go elsewhere.
I
12. Oktober 2026
Bewertung ohne vorherige Einladung
Amazing Cordelia
We were seen by Cordelia who was absolutely amazing showing my 15 year old son how to put his contact lenses in. Plenty of time and great tricks. So happy and helpful made the experience great! Thank you
3. Oktober 2026
Bewertung ohne vorherige Einladung
Thanks Fred and Jan at my local store
9. Oktober 2026
Bewertung ohne vorherige Einladung
Excellent service
Excellent service from the start at Merry Hill Boots opticians.
Appointment on time, no waiting around, very professional, helpful and friendly staff.
Optician gave me details of my eye test, answering all my queries, offering very good advice. I didn't feel rushed at all.
Great selection of frames which made it difficult for me to choose!
Eventually I chose frames, lenses, payment made and appointment for collection.
A 2 week wait, fitting, etc.
Very happy with new new varifocal glasses.
Great service, would definitely recommend Boots Opticians.
10. Oktober 2026
Bewertung ohne vorherige Einladung
Total carnage
Total carnage ! Took an hour and a half for routine eye check ! No explanation as to glass required . Graduate use manual processes rather than normal procedures ! Never again !!!
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the length of your appointment and the lack of clarity around your glasses requirements. We’d appreciate the opportunity to look into your feedback further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Avoid Boots Optician
I ordered a prescription glasses at Boots store in Kingston in person with a frame on Saturday 10th Oct around 5pm and paid by credit card.
On Sunday 11th October I went back around 3pm and requested to change the frame as I didn't think the original frame was high quality enough for a £324 glasses with expensive lens.
Given that it was weekend and nothing could have been made over the last 24 hours I thought this could be a just a paperwork change. However, the manager on the day was adamant that they cannot change anything as the order was made even though it was the weekend and I informed them less than 24 hours of the original order. Not to mention that the there is 2 weeks lead time to get the glasses.
The manager at Kingston couldn't be told anything and didn't want even to try to help in any way. So much for the Boots claim of “Complete Satisfaction Guarantee” which obviously is lots of BS.
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear that you were disappointed with your experience when requesting a change to your glasses frame. We understand your concerns, particularly given the short time between placing your order and returning to the store. We’d appreciate the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Boots Are Amazing
I have always been with Boots for many ,many years they are the best company out there in my opinion the customer service i get from them is second to none they are so supportive of my situation and understanding
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback and continued loyalty to Boots Opticians over the years. We’re delighted to hear that you’ve consistently received such supportive and understanding customer service. It means a great deal to us to know that our team has made such a positive difference to your experience. Thank you for your continued trust and for choosing Boots Opticians!
Blood shot eye.
Had my right eye checked as it gets blood shot,very nice friendly staff,made me feel at ease,professional, nothing is to much trouble, the best.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that our friendly and professional team made you feel at ease during your appointment. It’s wonderful to know you felt well cared for throughout your visit. We really appreciate your kind words and thank you for choosing Boots Opticians!
Great Service
Just a nice friendly bunch in the Penzance Branch
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that you found the team at our Penzance branch so friendly. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
Very helpful and friendly staff…
Very helpful and friendly staff -Shanine and Sally
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Shanine and Sally provided such friendly and helpful service. We’ll be sure to pass your kind words on to them. Thank you for choosing Boots Opticians!
Very Disappointed
Very Disappointed. Zero score. Haven't had time to check the law but close to routine mis-selling of retinal examinations. Mid August 26 I arranged an eye test at Coventry, Daventry Road. Clerk/ Receptionist was routinely offering a 3 choices of retinal examination up to £50 (observed with other customers). I went for the £50 as had previous retinal tear went through it and waited for feedback from her...none... and later from ophthalmologist.... again none. After he'd said we were finished I reminded him I had had the retinal examination. He clearly hadn't seen/checked it and was evidently surprised I'd gone for the £50 "Ultimate". I gave me some feedback... but this was purely by chance. Not impressed, wrote late that month to Customer care at Nottingham and got a reply with link to some FAQs and a reference number! No contact back since despite my reminders and evidently no investigation. Rival Opticians nearby offer same retinal examinations at less than half price and only offer the higher examination on Ophthalmologist's recommendation.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear about your experience and understand your concerns regarding the retinal examination and the lack of follow-up to your previous complaint. We take your feedback seriously and would welcome the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
I would NEVER trust my eyesight care to anyone else.
I would NEVER trust my eyesight care to anyone else. Even though I no longer live in the area - I return to this branch without fail.
Emily was informative and decisive.
Rob, Julia and Megan supported me to chose the right eyewear. This is never an easy decision and they supported me to get again, get the right specs and products
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback and continued loyalty to Boots Opticians, even after moving away from the area. We’re delighted to hear that Emily, Rob, Julia and Megan made you feel supported and confident throughout your visit, from your eye care to choosing the right eyewear. We know finding the perfect glasses can be a big decision, so it’s lovely to hear our team made the experience a positive one. We’ll be sure to share your kind words with them. Thank you for continuing to trust Boots Opticians with your eye care!
All the staff within the East Kilbride…
All the staff within the East Kilbride optical store were so friendly, helpful and knowledgeable
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that the team at our East Kilbride store made such a positive impression with their friendly, helpful and knowledgeable service. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
The staff were very helpful
The staff were very helpful, polite and professional however the computer system needs upgrading as there was an issue with the frames I was ordering.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your feedback! We’re pleased to hear that our team provided helpful, polite and professional service. We’re sorry to hear that you experienced issues with the system when ordering your frames, and we appreciate you bringing this to our attention. Thank you for taking the time to share your experience and for choosing Boots Opticians.
Had a booked appointment
Had a booked appointment. I am 82 years old. When I arrived I was told that they could not guarantee that NHS would pay for my eye test. I walked out. They should not have made the appointment in the first place. I had to walk there with an injured foot. I do not recommend Boots Opticians.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear about your experience and understand how frustrating it must have been to attend a booked appointment only to face uncertainty regarding NHS coverage. We appreciate you sharing your feedback and would welcome the opportunity to look into your concerns further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Poor Service from Boots Contact Lens Scheme
I have been a customer of Boots Opticians for many years now but was very disappointed with the Service provided by the Boots Contact Lens Scheme where all the lens provided for my right eye over a 9 month period had the same expiry date. Consequently I am going to throw away over £50 worth of unused lens. I took it up with them but they were just not interested so I shall be changing Opticians for my eye test which is now due.
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear about your experience with our Contact Lens Scheme and understand your disappointment regarding the expiry dates of your lenses and the resulting waste. We’re also sorry to hear that you felt your concerns were not addressed. We’d welcome the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Boots Eye Drops product Not worth it
Boots itchy & watery eye drops is a very bad product and not only didn’t help to the dryness it made it worst and so red and give me burning sensation.
10. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear about your experience with this product and that you experienced discomfort after using it. We take customer feedback seriously and would appreciate the opportunity to look into your concerns further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and details of where you purchased the product, and we will be in touch.
Non existent customer service
So at the end of June purchased a pair of glasses and over three months later still haven’t received the advantage card points. The store said go to customer services, customer services said go to the store, the email address provided doesn’t exist or no-one can be bothered to respond. Now considering trading standards - absolutely ridiculous and poor customer service. Avoid this company
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
We’re sorry to hear about the difficulties you’ve experienced in trying to resolve this issue and the delay in receiving your Advantage Card points. We understand how frustrating it must be to be passed between teams without a resolution. We’d appreciate the opportunity to look into this further. Please contact us at boots.customercare@boots.co.uk with a copy of your review, along with your full name, date of birth, telephone number and the store you visited, and we will be in touch.
Very professional
The Boots Harlequin Opticians team is polite, courteous, knowledgeable and professional. They always put the customer first, in my experience.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your wonderful feedback! We’re delighted to hear that the team at our Harlequin store consistently provide polite, courteous and professional service, making you feel valued as a customer. Your kind words mean a great deal to us, and we’ll be sure to share them with the team. Thank you for choosing Boots Opticians!
Very good service
Very good optometrist (Signe) and optical assistant, who very patiently helped me choose my new glasses. He explained the options well and was very patient.
8. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that Signe and our optical assistant provided such a positive experience. It’s great to know that the options were clearly explained and that you were given the time and support you needed to choose your new glasses. We’ll be sure to share your kind words with the team. Thank you for choosing Boots Opticians!
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