Sales support (Ryan Peace) was great. Not happy with the change in loan amount and increased interest rate. Also, the closing was terrible. Notary was late, distributions of funds to pay creditors... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick, efficient, and great value. Their online platform is amazing. Once I decided to go with Better, closed within 10 days. Quick to answer questions, can’t say how impressed I am with this company.... Mehr ansehen
Unternehmen hat geantwortet
Better is a great means to obtain a HELOC. It is simple to use and it is fairly quick as long as you complete your tasks. Kylie and Hattie were responsive and helpful along the process. You can exp... Mehr ansehen
Unternehmen hat geantwortet
Working with Better Mortgage was an outstanding experience! The entire process was fast, easy, and completely stress-free. Peter and Michael were incredibly helpful from start to finish. They took t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Kontaktinformationen
175 Greenwich St., Fl. 59, 10007, New York, Vereinigte Staaten
- 415-523-8837
- hello@better.com
- better.com
4,3
Hervorragend
2050 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Clear communication and experience
Clear communication, steady progress. Better works to try and figure out how to get to the closing table. Very good and interactive online platform to load documents and clearly see where the loan is in the process
14. April 2026
Antwort von Better
Hello Justin. Thank you for your thoughtful feedback! We're glad to hear that our team maintained clear communication and kept your loan moving forward every step of the way. It's great to know that our online platform made it easy to upload documents and track your progress throughout the process. We appreciate the opportunity to assist you and wish you all the best in your new home!-Jessica at Better
Easy to navigate portal
Easy to navigate portal. Agents are very knowledgeable, courteous and easy to deal with.
6. Mai 2026
Antwort von Better
Hello Nicol. Thank you for your kind review! We're delighted to hear that you found our portal easy to navigate and that our team provided knowledgeable, courteous service throughout your experience. We appreciate your trust in Better Mortgage and look forward to helping you again in the future.-Jessica at Better
Fairly easy process with a quick close
Fairly easy process with a quick close! Friendly staff.
11. Mai 2026
Antwort von Better
Hello Jeffrey. Thank you for your review! We're happy to hear that your mortgage process was straightforward and that we were able to help you achieve a quick closing. We appreciate your kind words about our friendly team and thank you for choosing Better Mortgage.-Jessica at Better
At all stages everything went well
2. Mai 2026
Antwort von Better
Hello John. Thank you for your feedback! We're pleased to hear that everything went smoothly throughout each stage of your mortgage journey. We appreciate the opportunity to assist you and are grateful you chose Better Mortgage for your home financing needs.-Jessica at Better
They worked their magic and got us the…
They worked their magic and got us the refi that we needed. Easy to work with and go through the process.
9. April 2026
Antwort von Better
Hello Daniel. Thank you for sharing your experience! We're thrilled that our team was able to help you secure the refinance you needed and make the process as smooth as possible. We appreciate your kind words and are grateful for the opportunity to assist you with your home financing goals.-Jessica at Better
Justin was really involved in…
Justin was really involved in communicate along the way they guide me through the entire process and when there was issues, they helped me to resolve them right away.
11. August 2025
Antwort von Better
Hello Courtney. Thank you for your wonderful feedback! We're glad to hear that Justin kept you informed throughout the process and provided the guidance and support you needed every step of the way. It's great to know that any issues were addressed promptly and that your experience was a positive one. We appreciate your trust in Better Mortgage!-Jessica at Better
Excellent customer support…
Excellent customer service from everyone during the initial review, application process, appraisal, and loan closing.
It was a smooth transition and being able to have everyone keeping you informed all the way made this process pleasant. Thank you all for going the extra mile.
21. April 2026
Antwort von Better
Hello Shenetta. Thank you for your thoughtful review! We're delighted to hear that you received excellent customer service throughout every stage of the process, from application to closing. Keeping our customers informed and supported is a top priority, and we're glad that helped make your experience smooth and enjoyable. We truly appreciate your kind words and thank you for recognizing our team's dedication to going the extra mile.-Jessica at Better
These guys are on top of everything
These guys are on top of everything. I had the greatest experience and would recommend to anyone
24. August 2025
Antwort von Better
Hello Aaron. We’re so glad to hear you had such a great experience! Our team works hard to stay on top of every detail, and it means a lot to know you’d recommend Better to others. Thank you for choosing us!-Jessica at Better
Each step of the way
My experience was great because I was kept informed each step of the way, and each team member I was in contact with was knowledgeable and the conversation flowed! The process was quick and easy!
17. April 2026
Antwort von Better
Hello Shaun. We’re thrilled to hear you had a great experience! Keeping our customers informed every step of the way is so important to us, and we’re glad the team’s knowledge and communication made the process feel smooth and easy. Thank you for choosing Better!- Jessica at Better
Communications were quick and the…
Communications were quick and the website was easy to navigate. We only had one bit of confusion regarding the location of the closing.
29. April 2026
Antwort von Better
Hello. We appreciate your positive feedback on our communication and website. We apologize for any confusion regarding the closing location. We will work to improve clarity.-Jessica at Better
Needed Help
I asked a lot of questions and sometimes got confused 😊, but through it all my advisers were very patient, professional and very helpful. They treated me as if my situation was as important to them as it was to me.
30. April 2026
Antwort von Better
Hello Sandra. We’re so glad to hear your advisors were patient, professional, and helpful throughout the process. Buying or refinancing can come with a lot of questions, and we’re happy the team made you feel supported every step of the way. We truly appreciate your kind words and your trust in Better!-Jessica at Better
Be prepared to show everything!
The reps were friendly and helpful. I worked with Katrina N and Mark. The app did not always work properly though and the final steps took longer than expected. Their underwriting department was being super picky about wanting to see all of my transactions for all of my accounts just because I paid off my credit cards before closing (even though I told them I would). That part was ridiculous as I had to submit things like 4 or 5 times. Signing had to be pushed back by a few days because of all the back and forth. Katrina was able to successfully argue with them over a few things and she was good at keeping in touch with me which was helpful. Overall a solid experience but there were a few frustrations.
26. April 2026
Antwort von Better
Hello Samantha. Thank you for your thoughtful feedback. We’re glad to hear Katrina and Mark were friendly, helpful, and communicative throughout the process, and we especially appreciate your recognition of Katrina’s advocacy and support along the way. We also appreciate your honest feedback about the app experience and underwriting process, and we understand how frustrating the repeated document requests and delays must have been. Thank you again for choosing Better and for sharing your experience with us.-Jessica at Better
The experience really was easy from…
The experience really was easy from start to finish. I never was confused about what the next steps were or what to expect. I felt great throughout the whole process. I would highly recommend this to anyone looking to take out a heloc.
29. April 2026
Antwort von Better
Hello Jonathan. Thank you for sharing your experience! We’re so glad the process felt easy from start to finish and that you always knew what to expect along the way. It means a lot to hear you felt confident throughout the process, and we truly appreciate your recommendation. Thank you for choosing Better for your HELOC needs!-Jessica at Better
Great communication
Great communication, my agent walked me thru the whole process. Easy-peasy.
25. April 2026
Antwort von Better
Hello Tony. Thank you for your feedback! We’re so glad to hear the communication was great and that your agent guided you through the entire process. We love hearing “easy-peasy” — that’s exactly the experience we aim to provide. Thank you for choosing Better!-Jessica at Better
They were diligent in getting the job…
They were diligent in getting the job done, very efficient and quick process! Thankful for all the help!
22. April 2026
Antwort von Better
Hello Lisa. Thank you for your kind words! We’re glad the process was efficient and moved quickly, and we appreciate the opportunity to help. Thank you again for choosing Better!-Jessica at Better
After my initial inquiry
After my initial inquiry. Got a call from Nick , he asked a few questions & connected me with Anthony who handles California. Anthony gave me all my options and broke down the numbers. Once I decided what was best for me, the HELOC process started. Inga McNair walked me through the Task process up to the Notary & closing process. I was very happy that there were NO SURPRISES!!!!!! Thank you!
28. April 2026
Antwort von Better
Hello Arturo. Thank you for sharing your experience! We’re glad Nick helped get the process started smoothly and that Anthony took the time to clearly explain your options and numbers. We also appreciate your kind words about Inga and her guidance throughout the HELOC process. Most importantly, we’re thrilled there were no surprises along the way. Thank you again for choosing Better!-Jessica at Better
Great People Great Process
The process and people I worked with were great. Very responsive and professional. I needed a fairly quick turnaround and they kept things moving. This is the second time I decided to work with Better. There are a lot of options out there - I will likely work with them again.
4. Mai 2026
Antwort von Better
Hello Kyle.Thank you for choosing Better once again and for taking the time to share your feedback with us. We are pleased to hear that our team was responsive, professional, and able to keep your process on track to meet your timeline.
We value your support and look forward to the opportunity to work with you again in the future.-Jessica at Better
We are very grateful for Better.com
We are very grateful for Better.com. The application process went smoothly because the loan associates were efficient, respectful, highly honorable, and determined to help us!!! We recommend Better.com to anyone we know. Thank you for a job well done!
22. April 2026
Antwort von Better
Hello Mary. Thank you very much for your thoughtful feedback. We are truly grateful for the opportunity to support you throughout your home financing journey. It is wonderful to hear that the application process was seamless and that our loan associates demonstrated efficiency, professionalism, and dedication at every stage.
Your recommendation is greatly appreciated, and we value the trust you have placed in Better.com. Thank you again for your kind words and for acknowledging the team’s efforts. We are honored to have been part of your experience.- Jessica at Better
Thomas and the team were exceptional…
Thomas and the team were exceptional and got us to the finish line on our mortgage fast and on-time! Really appreciate all of their efforts and hard work on our behalf.
29. März 2026
Antwort von Better
Hello James. Thank you very much for your kind words. We are delighted to hear that Thomas and the team delivered an exceptional experience and ensured your mortgage process was completed efficiently and on schedule. Purchasing a home is a significant milestone, and we are truly honored to have supported you throughout this important journey.
Your recognition of the team's dedication and hard work is greatly appreciated. We will be sure to share your feedback with Thomas and everyone involved. Thank you once again for choosing Better, and congratulations on your new home.- Jessica at Better
Best Experience By Far
Best Experience By Far
When I started looking at HELOC options I went to my local branch and was quickly overwhelmed with the process. I decided to try Better since I read all the good reviews and am happy I did. Better needs the exact same information that my other bank did, but the ease of providing information is unbeatable. I was able to apply and provide all required documentation via the same site. The dashboard was very simple to use. One of the top things I liked was that if the underwriters had a question, it would be added as a "task" and this given you an opportunity to provide insight. If I needed help with something, I was quickly able to get someone on the phone. My loan officer was available via phone, text, and email. The ease and customer service was amazing! Thank you Better!
2. April 2026
Antwort von Better
Hello Damaris. Thank you for taking the time to share your experience. We understand that the HELOC process can sometimes feel overwhelming, so we are pleased to hear that Better was able to make things simpler and more convenient for you. It is wonderful to know that you found the dashboard intuitive and that the task-based updates helped keep the process clear and organized.
Providing responsive support and facilitating easy communication with our loan team are top priorities for us. Your positive feedback regarding your loan officer and our customer service is greatly appreciated.- Jessica at Better
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.