Sales support (Ryan Peace) was great. Not happy with the change in loan amount and increased interest rate. Also, the closing was terrible. Notary was late, distributions of funds to pay creditors... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick, efficient, and great value. Their online platform is amazing. Once I decided to go with Better, closed within 10 days. Quick to answer questions, can’t say how impressed I am with this company.... Mehr ansehen
Unternehmen hat geantwortet
Better is a great means to obtain a HELOC. It is simple to use and it is fairly quick as long as you complete your tasks. Kylie and Hattie were responsive and helpful along the process. You can exp... Mehr ansehen
Unternehmen hat geantwortet
Working with Better Mortgage was an outstanding experience! The entire process was fast, easy, and completely stress-free. Peter and Michael were incredibly helpful from start to finish. They took t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Kontaktinformationen
175 Greenwich St., Fl. 59, 10007, New York, Vereinigte Staaten
- 415-523-8837
- hello@better.com
- better.com
4,3
Hervorragend
2050 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
"I am happy to give Better Homes a…
"I am happy to give Better Homes a 10/10 for our home equity loan process. From the very beginning, the team was incredibly professional. Our first point of contact, Ramy, was exceptional—he provided us with clear options and truly guided us in the right direction. Additionally, the online experience was top-notch; the digital support was responsive and made the entire process feel effortless. Highly recommended!
9. April 2026
Antwort von Better
Hello Kimberly. We are so happy to hear about your excellent home equity loan experience! It is wonderful to know our team and digital support made the process effortless for you. Thank you for your kind words and recommendation!-Jessica at Better
This was the single worst lending…
This was the single worst lending experience I have ever had. This company should not be in business;
1) Their communication is great for about 1/week then it goes down hill fast.
2) Their ai system that checks documents in their portal is HIGHLY flawed and had to resubmit documents with the requested info multiple times before it would stop kicking them back to me.
3) After a couple weeks you go from Loan Consultant to a Coordinator and communication drops off a cliff. If I hadn’t forced through every task and followed up almost daily I would have had no chance on closing on time.
4) I had multiple instances of discrepancies on documentation needing to be addressed and either emails blatantly not responded to or followed up 3-4 days later when in the final 10/days of closing.
5) The last and most ridiculous reason to never use them, is they tried to get me to sign documents for a higher amount AFTER CLOSING! You read that right, I was notified by my title company after everything was signed and they had reconciled documents with Better.com that there was a discrepancy for $2k+. I suddenly received a notice in my Better portal there were documents that needed to be signed ASAP but we had already signed our paper work two days early and the seller had already signed his earlier in the day. I checked and the closing costs and subsequent APR were different than the hard copies we already had completed. Hoping for a Lender Cure based on TRID zero-tolerance rules, but what an absolute mess of an experience! AVIOD AT ALL COSTS!!!!
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Better
Hello Justin. Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration, especially during such an important transaction.
We take these concerns seriously and would appreciate the opportunity to review this further. Please contact me directly at experience@better.com so I can look into the matter in more detail.-Jessica at Better
A little frustrating but ultimately a great process.
Initially, the pre-qualification process seened things would go pretty quickly. My whole process took about 30 days, which was a bit longer than I expected. Once switching to the actual underwriting company and assigned a representative for any questions, things went pretty good if not a bit tedious. My representative was Robyn Boyle. She was outstanding, extremely patient, reassuring and diligent with getting me through the process. The tasks asssigned to get needed documents was a bit frustrating at times but everything was explained and the portal used to overview loan progress was great.
12. April 2026
Antwort von Better
Hello Larry. Thank you for taking the time to share your experience with us. We understand that the mortgage process can sometimes be more detailed and time-consuming than anticipated, and we sincerely appreciate your patience throughout each step.
We are delighted to hear that Robyn Boyle provided you with exceptional support and guidance. Her patience, reassurance, and diligence are qualities we greatly value, and we will be sure to pass along your kind feedback to her.
We are also pleased that our portal helped keep you informed during the process. Congratulations on your new home, and thank you once again for choosing us for your home financing needs.-Jessica at Better
Relatively easy and quick
Relatively easy and quick. The team that worked with me for my line of credit were amazing. The only item of concern was a need to pull hard credit twice. When taking the application they only asked for 2 credit bureaus and then later needed 3 for compliance. I would recommend pulling all 3 during the application process. This would have saved an extra inquiry on my credit score ratings.
9. April 2026
Antwort von Better
Hello Marc. Thank you for taking the time to share your experience and feedback. We’re glad to hear the process felt relatively easy and quick, and that the team supporting your line of credit provided amazing service throughout. We also appreciate your thoughtful feedback regarding the credit inquiries. We understand your concern and value insights like yours as we continue working to improve our processes and create the best possible customer experience. Thank you again for choosing Better and for sharing your recommendation.-Jessica at Better
Not an honest mortgage lender
This company is not an honest mortgage lender. They oversell before any details are in and then keep raising the price on you after you have committed the money to the application and appraisal. Once there they raise the lender fees to as high as they think you will pay and wont budge even if the market is better than that. They will also not transfer the apprasial to anyone else, so you are better off going with another company that will.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Better
Hello Joe. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand your frustrations regarding pricing, fees, and the appraisal process. Transparency and customer trust are extremely important to us, and we appreciate you bringing these concerns to our attention. We would welcome the opportunity to review your experience further and learn more about what occurred. Please feel free to contact us directly at experience@better.com so we can look into this in more detail.-Jessica at Better
Better mortgage made the process so easy…
Better mortgage made the process so easy and always let me know what was going on. Your agency also made sure all my questions were answered. Thank you for a great experience.
14. April 2026
Antwort von Better
Hello J. Thank you for your thoughtful feedback! We’re so pleased to hear that the process felt easy and transparent from start to finish. Keeping our customers informed and ensuring every question is answered are priorities for our team, and we’re glad we could provide a great experience for you. Thank you again for choosing Better.-Jessica at Better
I am self employed which required more…
I am self employed which required more work and documents. It was a long process, but my mortgage broker (Robert Lightbourne) was flexible and easy to work with.
3. November 2025
Antwort von Better
Hello Laraine. Thank you for your feedback and for trusting us throughout the process. We understand that self-employed borrowers often have additional documentation requirements, and we appreciate your patience every step of the way. We're glad to hear that Robert Lightbourne was flexible, responsive, and easy to work with during your mortgage journey. Congratulations on your new home, and thank you again for choosing us!- Jessica at Better
Worst company ever
Worst company ever. Very unresponsive, they do not answer emails or inquiries in a timely manner. They have wasted my time.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Better
Hello. Thank you for taking the time to share your feedback. We understand how frustrating delays in communication can be, especially during an important process like securing a mortgage. Your feedback is valuable, and we take concerns regarding responsiveness and customer service seriously. Please feel free to email me directly at experience@better.com so I can personally review your concerns further.-Jessica at Better
Antwort von Better
Hello Chirs. We're glad you had a positive experience with our team and their efficient service. Thank you!-Jessica at Better
Need to follow up a lot
Need to follow up a lot. Double check your contracts every step of the way
6. Februar 2026
Antwort von Better
Hello. We appreciate your feedback and time. We’re sorry to hear the process required more follow-up than expected, and we understand how important clear, accurate documentation is at every step. Your comments will be shared with our team as we continue working to improve the experience.- Jessica at Better
Antwort von Better
Hello Chirs. We're happy to hear that we resolved any issues that arose. Thank you for your positive feedback; we appreciate it very much.-Jessica at Better
The entire team was so great and…
The entire team was so great and helpful. They helped me to feel at ease with the whole process. Thank you!
18. Januar 2026
Antwort von Better
Hello Haily. We truly appreciate you sharing your experience! We’re so glad our team helped make the process feel comfortable and supportive from start to finish. It was our pleasure to assist you.- Jessica at Better
Very helpful staff
15. April 2026
Antwort von Better
Hello Milton. Thank you for your feedback! We’re happy to hear our team was helpful throughout your experience. We appreciate you taking the time to share your thoughts.-Jesica at Better
Avoid Better.com and Lonnie Johnson
Avoid Better.com and Loan Officer Lonnie Johnson. We experienced a predatory bait-and-switch right after "locking" our rate, spending hours prepping our home, and paying a $590 appraisal fee.
Once Better.com had our money, their underwriters suddenly couldn't do basic math—bizarrely claiming a borrower making $600/month was secretly paying over $4,000/month across two separate mortgages. Instead of escalating this obvious system error to management for a manual override, Lonnie Johnson used this manufactured "problem" to suddenly tack on over $2,000 in discount points just for us to keep our "locked" rate.
A rate lock with Better.com means *absolutely nothing* once they collect your appraisal fee. They will trap you, change the terms, and refuse to fix it. Save your money and your sanity—go literally anywhere else.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Better
Hello Brandon. Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced and understand how disappointing this must have been, especially given the time and resources you invested. Please be assured that we take your concerns very seriously and are committed to addressing them as quickly as possible.
To help us assist you further, we kindly ask that you email your loan information to experience@better.com. This will allow us to thoroughly review your case and provide the support you need.-Jessica at Better
Great communication
Great communication. Clear on what is needed from you. Would use again.
31. März 2026
Antwort von Better
Hello Cory. Thank you for your kind words! We’re glad to hear the process was clear and communication was helpful throughout your experience. We truly appreciate your trust and look forward to working with you again in the future.- Jessica at Better
My agent help me step by step
My agent help me step by step, and help me understand the process of my loan. Which I appreciate so much.
16. März 2026
Antwort von Better
Hello Shirley. Thank you for sharing your experience! We’re glad to hear your agent was able to guide you step by step and help make the loan process clear and understandable. We truly appreciate your kind words.-Jessica at Better
From the first phone call with Ronnie…
From the first phone call with Ronnie this was a great
experience.
Jessica answered all of my question re "Tasks" and
she was excellent to work with
Michael helped me complete the final stages in enabling my loan.. At 75 years old and handling this loan with a "Trust" included their guidance made things so much easier.
If anyone is in need of a loan/HELOC, it recommend Better Mortgage
12. März 2026
Antwort von Better
Hello Dianne. Thank you for sharing such a thoughtful review! We’re glad to hear Ronnie, Jessica, and Michael were able to support you every step of the way and make the process smooth—especially with the added complexity of a trust.
It’s wonderful to know their guidance made things easier for you. We truly appreciate your recommendation and the opportunity to be part of your journey.-Jessica at Better
I would rate Better as a B+ to A- lender!
Let me preface my review by stating that I was involved in rental property management and sales for over 40 years and have done dozens of purchase and refinancing real estate loans. The Better loan process was straightforward but a bit slow. My financial situation is complex and required LOTS of extra documentation. Took about three weeks and several hundred pages of documentation to get to loan approval. Meghan was great loan coordinator! Form letters company used really didn’t apply to my situation and caused more confusion rather than being helpful. Title company used doesn’t respond to questions and there was confusion about which payoffs were wire transfers and which were checks. All-in-all I would rate Better as a B+ or A- lender.
19. März 2026
Antwort von Better
Hello Albert. We appreciate your detailed feedback. We're glad the loan process was straightforward for you. We're sorry our form letters caused confusion and that the title company's responsiveness created uncertainty regarding payoffs. We'll review these areas to improve our client experience.-Jessica at Better
Everything is online
Everything is online. You can scan documents and upload them. Scheduling a call is convenient.
8. April 2026
Antwort von Better
Hello John. We're happy to hear that you found our online services and call scheduling convenient. Thank you for your positive feedback; we appreciate it.-Jessica at Better
The AI assisted process made it…
The AI assisted process made it extremely easy to apply and provide documents. I’m a senior citizen and still had a positive experience completing tasks just using my phone! The only issue I had was with AI searching my credit history which turned up several errors which I was able to explain and rectify. It was a fast, efficient process to obtains a HELOC loan.
6. April 2026
Antwort von Better
Hello Margaret. Thank you for sharing your experience! We’re glad to hear the process felt easy and accessible, and that our tools helped you complete everything smoothly from your phone.
We also appreciate you highlighting the issue with your credit history—feedback like this is valuable and helps us continue improving. It’s great to know you were able to resolve it and move forward quickly.-Jessica at Better
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