Sales support (Ryan Peace) was great. Not happy with the change in loan amount and increased interest rate. Also, the closing was terrible. Notary was late, distributions of funds to pay creditors... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Quick, efficient, and great value. Their online platform is amazing. Once I decided to go with Better, closed within 10 days. Quick to answer questions, can’t say how impressed I am with this company.... Mehr ansehen
Unternehmen hat geantwortet
Better is a great means to obtain a HELOC. It is simple to use and it is fairly quick as long as you complete your tasks. Kylie and Hattie were responsive and helpful along the process. You can exp... Mehr ansehen
Unternehmen hat geantwortet
Working with Better Mortgage was an outstanding experience! The entire process was fast, easy, and completely stress-free. Peter and Michael were incredibly helpful from start to finish. They took t... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.
Kontaktinformationen
175 Greenwich St., Fl. 59, 10007, New York, Vereinigte Staaten
- 415-523-8837
- hello@better.com
- better.com
4,3
Hervorragend
2050 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Better
Hi Stephen! Thank you for taking the time to share your experience. We're so glad to hear that our team provided great communication throughout the process and helped you close quickly. Congratulations, and thank you for choosing Better!-Jessica at Better
High pressure sales tactics
Was casually trying to look at my options on my own time via their website. As soon as I entered my phone number, I received a phone call. The loan officer kept trying to push me to complete the application on the phone with him. After about 10 minutes of him pushing and pushing i hung up on the M'r F'r and went to a competitor.
Will never consider this company again
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Better
Hi Daniel. @We're sorry to hear your experience felt overly pushy. Our goal is to provide guidance at your pace, not pressure you into moving forward before you're ready. We appreciate you taking the time to share your feedback, and we'll use it to help improve the experience. If you're open to discussing what happened, please reach out to us at experience@better.com.-Jessica at Better
I had an excellent experience working…
I had an excellent experience working with my loan coordinator, Michael Krohn, throughout the entire loan process. From start to finish, he was incredibly responsive, professional, and always available to answer my questions. He kept me informed every step of the way, made sure all the paperwork was completed on time, and helped make what could have been a stressful process feel smooth and straightforward. His attention to detail, clear communication, and dedication to providing outstanding customer service truly stood out. I highly recommend him to anyone looking for a knowledgeable, reliable, and responsive loan coordinator. Thank you for making this such a positive experience!
4. Juni 2026
Antwort von Better
Hi Vik! We're so glad to hear you had such a positive experience working with Michael throughout your loan process. We're thrilled that he provided responsive, professional, and thoughtful support every step of the way. We'll be sure to share your kind words with him and the team. Thank you for choosing Better, and congratulations on reaching this exciting milestone!-Jessica at Better
Bad company
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Better
Hi Jason, we're sorry to hear that you had a disappointing experience. We value your feedback and would appreciate the opportunity to learn more about what happened. If you're willing, please contact us at experience@better.com so we can review your concerns and work to make things right.-Jessica at Better
Excellent communication, fast and easy
Easy process. Answers to questions were answered right away. Friendly and no pressure to apply right away. Took about 2 full weeks from applying to funding. Another company I checked rates with at the same time has been spamming me endlessly this whole time. Better is much better!
16. Juni 2026
Antwort von Better
Hi! Thank you for sharing your experience. We're so glad the process was easy, your questions were answered promptly, and you never felt pressured along the way. It's especially great to hear that our approach stood out compared to your other lending experience. Thank you for choosing Better, and we appreciate your recommendation!-Jessica at Better
Initially unsure but happy to take the leap!
We were initially apprehensive as we were not familiar with Better.com. But we grew to feel a comfort in the professional and calm manner the team members worked together. There was always a reasonable “method to the madness” and for that we were so impressed. Thank you for being detailed efficient all the way to the end!
23. Mai 2026
Antwort von Better
Hi Mary! Thank you for sharing your experience. We know choosing a mortgage lender is a big decision, so we're especially glad our team's professionalism, communication, and attention to detail helped earn your trust throughout the process. Thank you for choosing Better, and we wish you all the best in your new home!-Jessica at Better
Antwort von Better
Hi Kimberly! Thank you for taking the time to share your experience. We're so glad to hear the process was quick and that our team was great to work with. We appreciate you choosing Better and wish you all the best!-Jessica at Better
With the right people, good things happen.
I have had many folks try to convince me to get a HELOC loan. I'd start the process but never finish it, I have a busy life and it was a major inconvenience to be dropping stuff every two minutes it seemed like to answer questions. The only reason I went through with it this time was because of people who work for you. Reggie Sequeira and George Alberson walked me through the process - from start to finish they answered all my questions grouped their inquiries. And simply put they worked with me. It was easy to follow through when you have such a great team. I wasn't stressed because these two people were on it! I appreciate your company and George and Reggie. Thank you. Judy Zenge
3. Juni 2026
Antwort von Better
Hi Judy, thank you for taking the time to share your experience! We're so glad Reggie Sequeira and George Alberson made the process feel manageable by guiding you every step of the way and making it easier to fit into your busy schedule. We'll be sure to share your kind words with them. Thank you again for choosing Better, and we appreciate the opportunity to help with your home equity needs!-Jessica at Better
Very simple and easy to follow…
Very simple and easy to follow experience. Great customer service and communication.
15. April 2026
Antwort von Better
Hi John! We love hearing that your experience with Better was simple and easy to navigate. We're also glad our team provided the communication and customer service you were looking for throughout the process. Thank you for choosing Better, and we appreciate you taking the time to share your feedback!-Jessica at Better
The team worked very hard to complete a…
The team worked very hard to comple a complicated loan. I'm divorced & we had to track my ex down & get a quick deed for the property from him. It took a while as he is an over the road truck driver plus he doesn't talk to me. They were very helpful & patient during this whole process.
12. April 2026
Antwort von Better
Hi Kristin! It's wonderful to hear that our team was able to support you throughout your loan journey. We're so glad they were able to help navigate the complexities of your loan with patience and clear guidance. We know situations like these can take extra time and coordination, and we're grateful you trusted Better to help you every step of the way. Thank you for choosing Better!-Jessica at Better
Antwort von Better
Hi Adam! We're thrilled to hear you had such a smooth experience with Better. It's great to know the process was easy to follow and that our tools helped you stay on track from start to finish. We appreciate you choosing Better and wish you all the best!-Jessica at Better
Your web platform interface is very…
Your web platform interface is very user friendly and your employees are very responsive and on top of their game. Well done closing so fast.
25. Juni 2026
Antwort von Better
Hi! Thank you for your kind words. We're so glad to hear that you found our online platform easy to use and that our team was responsive and supportive throughout the process. It's great to know we were able to help you close quickly, and we truly appreciate you choosing Better!-Jessica at Better
Katrina was excellent to work with
Katrina was excellent to work with. She took the time to answer my questions as well as keeping me informed of what I needed to do to complete the process.
15. Mai 2026
Antwort von Better
Hi Kevin, thank you for taking the time to share your experience! We're so glad to hear that Katrina kept you informed throughout the process and took the time to answer all of your questions. Providing clear communication and guidance every step of the way is what we strive for, and we're grateful you chose Better. Thank you again for your recommendation!-Jessica at Better
The people that I worked with were…
The people that I worked with were wonderful. They were helpful, well informed and very concerned about how well they were doing to make things go well for me. However I had to use a Power of Attorney from my husband and every conversation I asked if all was well and arranged and that there would be no problems as I was on a very tight schedule. All was well. It came to the closing time and the attorney arrived and the paperwork showed no Power of Attorney so we had to cancel. I was leaving for a foreign country in two days and it was a weekend. They could not get the correct paperwork to me before I left. I made a trip home on a Tuesday to sign on a Wednesday and return to my VERY ill husband on Thursday. I was promised that the money would be in your Bank Account in no more than three days. I was paying for everything for my husband's care in a foreign country in cash and was down to $20 in cash after 7 days and the money was still not there. It finally came in on the 8th day. The people with whom I had been working tried really hard to make it happen the way that it should have but the local Law Office with whom I was working did not have weekend hours and did not seem to know when the money would come through. Except for that it was a good experience. This whole experience took six months because I was out of the country and had some trouble getting the information to the team. They were extremely patient with me and worked very hard for me. We began in early February and the money was in my account on June 25.
25. Juni 2026
Antwort von Better
Hi Kathleen, thank you for taking the time to share such a thoughtful review. We're glad to hear that your loan team was supportive, patient, and committed to helping you throughout the process. At the same time, we're sorry that the issues with your Power of Attorney documentation and the delay in funding added stress during an already difficult time. We appreciate your feedback and will use it to help improve our processes. We wish you and your husband all the best, and if you'd like to discuss your experience further, please reach out to us at experience@better.com.-Jessica at Better
I had a great experience with Joseph…
I had a great experience with Joseph and Ryan and Better.com. The process was smooth, easy to understand, and the team was very helpful from start to finish. They made everything feel simple and stress-free, and I really appreciate their professionalism and communication. I would definitely recommend them to anyone looking for a mortgage company.
1. Juni 2026
Antwort von Better
Hi! We're so glad to hear you had a great experience with Joseph and Ryan. We're so happy to hear they made your mortgage process smooth, easy to understand, and stress-free from start to finish. Providing clear communication and a seamless experience is what we strive for, and we're grateful you chose Better. Thank you for your recommendation!-Jessica at Better
Great communication and online…
Great communication and online platform. Easy to use. Prompt follow up all involved. Great turn around on funding.
19. Mai 2026
Antwort von Better
Hi Robert! It's wonderful to hear your loan process was smooth from start to finish. We're glad you found our online platform easy to use and that our team provided prompt communication every step of the way. It's great to know we could deliver a quick turnaround on your funding. Thank you for choosing Better!-Jessica at Better
Knowledgeable
Knowledgeable, efficient, professional, responsive all 5 stars. A well oiled machine. Thank you!
2. Juni 2026
Antwort von Better
Hi! Thank you for your thoughtful feedback. We're delighted to hear our team delivered a knowledgeable, efficient, professional, and responsive experience. Creating a smooth and seamless mortgage process is what we strive for, and we're so glad that came through. Thank you for choosing Better!-Jessica at Better
Marco Flores and Philip Chan
Marco Flores and Philip Chan help to get thru this process fast and orderly.
Appreciate the help to make our rate expiration date!
16. Mai 2026
Antwort von Better
Hi Julia! Thank you for recognizing Marco Flores and Philip Chan for their support. We're thrilled to hear they helped make your loan process smooth and efficient. It's great to know they kept everything on track so you could meet your rate lock expiration date. Thank you for choosing Better!-Jessica at Better
They were very understanding and…
They were very understanding and patient as I gathered the paperwork together that they were needing. They were very explanatory of the paperwork that was needed to finish out the loan process.
10. Juni 2026
Antwort von Better
Hi Barbara! We really appreciate your kind words. We're so happy to hear our team was patient, communicative, and took the time to explain each step of the process. Our goal is to make the mortgage journey as clear and straightforward as possible, and we're glad we could do that for you. Thank you for choosing Better!-Jessica at Better
They communicate well
They communicate well. Some of the information asked for was time consuming to gather but I know was neccessary. Over all a pleasent experience
8. Mai 2026
Antwort von Better
Hello Steven! Thank you for taking the time to share your experience. We're so glad to hear our team communicated well throughout the process. We know gathering documentation can take time, and we appreciate your patience. Thank you for choosing Better, and we wish you all the best!-Jessica at Better
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