Ascent Bicycle Bewertungen 

270
•
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I recently upgraded my bike to a carbon fiber Trek FX Sport 6. I installed the ascent saddle on my new bike. I trail ride average 25-30 miles 4 -5 days a week. First ride with ascent I noticed a diffe... Mehr ansehen

Bewertet mit 1 von 5 Sternen

The seat was not comfortable. I experience numbness and pain that lasted for several days after taking an initial 65 minute ride. I wanted to take advantage of the full refund. That is a total joke. C... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

If you ride far enough, your seat in the saddle will begin talk to you. My Ascent bicycle seat allows me to travel further on my e-bike, and at the end of the ride the seat discomfort is not there.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The fact is that my rides are getting longer! And the Ascent Sport saddle has resulted in me walking away from every ride PAIN-FREE! I’m a believer. The curious thing is that when I start my rides,... Mehr ansehen


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3,9

Gut

TrustScore 4 von 5

270 Bewertungen

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3,9

Alle Bewertungen

(270)

270 Bewertungen in den letzten 12 Monaten

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Bewertet mit 3 von 5 Sternen

Honestly

Honestly, I was slow in receiving the product. Once it was delivered, the saddle has been wonderful on my rides.

22. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

After Adjustment, The Saddle Has Definitely Improved Ride Comfort

Update September 2026:
I left the below review earlier this summer. Now that I’ve had the saddle for a while, I can update the rating to four stars. The heat of this summer has not allowed me to do any 50 plus mile rides, but I have done
Several 25 plus rides after getting the seat adjusted, and I do notice a big improvement in the support the saddle provides to my rear bones. It just feels solid and comfortable. I have had no perineal soreness, so I believe it is helping with that problem also. I am now very happy with my purchase. As soon as the weather allows a 50 mile ride, I’ll update again.

June 2026 Review Below:
I was asked for a review the day after I received the saddle. The request said I had had the saddle for a week. Not true. The shipping process is slow and requires effort to keep up with eventually three tracking numbers, in my case.
Now that I have actually had my saddle for a week, I can give a preliminary review: I had trouble figuring out the installation. The attachment that came on the seat did not work for my seat post, but the included Allen wrench did help with my bicycle’s system. It took me a while to figure out how to set the incline of the seat. Some instructions would really help! I’ve done two short 4 mile rides and one 34 mile ride so far. I did quickly notice better support for my rear, due to the wide seat. I am not sure that I have the incline set properly yet. The 34 mile ride was ok on my perineal area, but I can’t say it was a game changer just yet. The seat inclination seemed to be maybe pointed up too much in the front, but when I tried to adjust it, the next setting seemed to point it down too much. I will continue to attempt to adjust it. Again, some instructions on how bicycle post attachments work would really help as there are apparently two main types of attachments.
Is this saddle worth it? Only time will tell.

27. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Blessed relief

I have been having saddle pain for a couple of years and had reached the point where I couldn't ride more than 15-20 miles before it became difficult to continue. This saddle has eliminated that pain. I rode 33 miles this morning with no issues whatsoever. I am very pleased.

26. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Installed the seat 4 days ago & haven’t…

Installed the seat 4 days ago & haven’t ridden much since. Seat is very well made, comfortable & easy to install. The shipping process can be a bit nerve-wracking, I had been asked to do a review WAY before I even received it !! I’m satisfied with this purchase & would highly recommend !!

24. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I ORDERED A SADDLE AND RECEIVED…

I ORDERED A SADDLE AND RECEIVED CONFIRMATION ON JUNE 2. IT WAS 3 WEEKS BEFORE I RECEIVED THE SADDLE AND GLOVES. THIS IS RIDICULOUS IN THIS DAY AND TIME. SHOULD HAVE BOUGHT A NEW SADDLE FROM AMAZON. WHAT ABOUT RETURNS? ONLY IF IN THE ORIGINAL PACKAGING WITH A RECEIPT? DID NOT GET A RECEIPT. NOTHING WAS IN THE PACKAGE EXCEPT THE SADDLE AND ONE WRENCH AND AN ALLEN WRENCH. NO INSTRUCTIONS, NO RECEIPT. THIS SADDLE DOES NOT FIT ON MY GERMAN BIKE EVEN THOUGH THE ADVERTISING SAYS IT HAS A UNIVERSAL FIT FEATURE-NOT TRUE. I'VE WRITTEN SEVERAL TIMES ASKING FOR ADVICE ABOUT A RETURN AND HAVE RECEIVED NO WORD. IT ALSO SAYS ON THEIR WEBSITE THAT THEY WILL HELP IF YOU HAVE A PROBLEM. HOW? NO PHONE NUMBER PROVIDED!!! THIS COMPANY HAS A GOOD PRODUCT BUT IT'S WAY OVER PRICED AND THEY HAVE (AS OTHERS HAVE NOTED) AWFUL, TERRIBLE CUSTOMER SERVICE. I WILL KEEP TRYING TO GET THIS SADDLE ON MY BIKE SINCE RETURNING IT IS OUT OF THE QUESTION AT THIS POINT. TERRIBLE COMPANY, TERRIBLE CUSTOMER ASSISTANCE (NON-EXISTENT), AND I WILL TRY TO SPREAD THE WORD ABOUT THEM AS MUCH AS I CAN ONLINE.

25. Juni 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi Richard,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused.

We understand how upsetting it must have been to wait nearly three weeks for your order to arrive, especially when you were expecting a much smoother experience. We also recognize how frustrating it is to receive a product that does not fit your bike as expected, particularly when it was advertised as having a universal fit.

We’re equally sorry to hear about the confusion surrounding the return process and the lack of communication after you reached out for assistance. Not receiving a response after sending multiple messages is understandably disappointing, and we understand how that would leave you feeling unsupported. We also appreciate your feedback regarding the packaging contents and the fact that you did not receive a receipt or any instructions with your order.

This is certainly not the experience we want for our customers, and we understand why the combination of shipping delays, fitment issues, and difficulty getting support has led to such a negative impression.

Your comments regarding the product pricing, return concerns, and customer service have been taken seriously and will be shared with our team for review. Feedback like yours is important in helping us identify where we need to improve both our communication and the overall customer experience.

We would genuinely appreciate the opportunity to review your case more closely and see how we may still be able to assist. If you are willing, please contact our support team directly with your order details so we can look further into the fitment issue and return request.

Thank you again for sharing your honest feedback. We understand your frustration and appreciate the opportunity to learn from your experience.

Best regards,
Customer Support Team

Bewertet mit 1 von 5 Sternen

very bad customer service

very bad customer service , stalling to provide return shipment instructions, trying to avoid is my only explanation.
Prey you don't have to return your order when you place it

22. Juni 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi Lars,

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this situation has been for you.

We understand how upsetting it is to feel that your return request has not been handled clearly or promptly, especially when you are simply trying to obtain return instructions and resolve the matter fairly. We also recognize how disappointing it is when the process leaves you feeling unsupported and uncertain about what to expect.

This is certainly not the experience we want for our customers. We understand your concerns regarding the delays in communication and the impression that your return request was not being addressed properly. We appreciate you bringing this to our attention, as feedback like yours helps us identify where we need to improve both our response times and overall customer support experience.

We would genuinely appreciate the opportunity to review your case more closely and assist further. If you are willing, please contact our support team directly with your order details so we can look into the status of your return request and provide the appropriate assistance.

Thank you again for sharing your honest feedback. We understand your frustration and appreciate the opportunity to learn from your experience.

Best regards,
Customer Support Team

Bewertet mit 1 von 5 Sternen

OK seat, lousy service

Wide seat is comfortable, but no better than units found at my local bike store. Customer service is awful. Ordered 2 seats for comparison, with thoughts of using the "30 day money back guarantee" to return one unit. Was asked to send pictures of the unopened bag, and since then I've been completely ghosted by the customer support staff. I wouldn't recommend using Ascent.

1. Juni 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi John,

Thank you for taking the time to share your experience. We’re truly sorry to hear that your interaction with both our product and customer support did not meet your expectations.

We understand how frustrating it must have been to place an order for two saddles with the intention of comparing them under our 30-day money-back guarantee, only to feel unsupported when trying to proceed with a return. We also recognize how disappointing it is to be asked for photos of the unopened item and then not receive any further response. That is certainly not the experience we want for our customers.

We appreciate your feedback regarding both the comfort of the seat and the customer service process. While we’re glad to hear the saddle was comfortable overall, we understand that the return experience and lack of follow-up left a much stronger negative impression.

Your comments about the return process and communication have been taken seriously and will be shared with our team for review. Feedback like yours is important in helping us improve both our support response times and the overall customer experience.

We would genuinely appreciate the opportunity to review your case more closely and assist further. If you are willing, please contact our support team directly with your order details so we can look into your return request and communication history.

Thank you again for sharing your honest feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.

Best regards,
Customer Support Team

Bewertet mit 5 von 5 Sternen

Ascent 2.0 saddles

Even though there was a 3-week delay in receiving my 2 new Ascent 2.0 saddles, they arrived on 6/22/2026, I mounted one on my best carbon road bike, and did an multi-pace interval workout today (6/24). This saddle was superb from the first pedal stroke. It replaces a Fizik Aliante:R3 -- also a fine saddle, but no longer appropriate for my pelvic bones and structure. The new saddle fit perfectly, with my slightly nose-down mounting. With intervals, I usually stand for the first 20 seconds or so to come up to interval speed. Sitting back down while pedaling, I landed in the perfect position with no need to shift around to get a proper placement. I had no need to ever stand and stretch my legs or ease a sore butt. I am very pleased with today's high intensity ride, and look forward to the next session. Also noteworthy is the fact that interval sessions generally use different seating positions between interval-on and recovery periods. This change in position was trivial and always completely comfortable each time, whether 8min stress or 2min sprints. I intend to mount the second Ascent 2.0 on my Mountain Bike later this week. Thanks for the advertising video that alerted me to your saddles, and thanks for a great product for an old guy like me (79yo). Cheers

24. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

This saddle is so comfortable

This saddle is so comfortable. When I first get on my bike, it feels like I’m riding on air. After the ride, no soreness. It seemed like delivery took a long time, and the tracking system was a bit confusing, but customer support was great.

22. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

The new Ascent seat is great

The new Ascent seat is great! I can easily double the length of my cycling without discomfort, compared to my previous factory seat. I would have given a score of 5, had it not taken so long to receive the delivery. Very close to a month.

23. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Saddles were an upgrade

I have only biked one time so far- a 21 mile ride on a rolling path. The comfort saddle was definitely an improvement. My wife also thought her ride was more comfortable.

16. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The ascent saddle is more comfortable

The ascent, bicycle sport saddle has been more comfortable and absorbs more road rumble than my previous two seat seats. I wasted $160 on a seat that did not improve my original seat. I then ordered the ascent for less than half the cost and it works much better. I ride 40+ miles per ride and have gone three rides with the new ascent saddle.
My advice is by the assent saddle and replace what you are using.

23. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Customer service is terrible

Customer service is terrible - I tried to cancel because it too almost 2 weeks to ship although "Shipping label was created" the day after order. They conveniently ignored my message until they miraculously shipped the following day. The saddle is a cheap, heavy saddle that is extremely UNCOMFORTABLE. All the 5 star reviews are most likely not real because the flat, no cushion saddle that came with my bike is more comfortable that this was.

23. Juni 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi Tracie,

Thank you for taking the time to share your experience. We’re truly sorry to hear how frustrating this has been for you.

We understand how disappointing it is to place an order, see a shipping label created shortly afterward, and then wait much longer than expected without any real shipment progress. We also recognize how upsetting it must have been to reach out to cancel your order and feel that your message was not addressed until after the item had already shipped.

We’re equally sorry to hear that the saddle itself did not meet your expectations in terms of comfort and quality. We understand how frustrating it is to wait for a product only to find that it feels heavy, uncomfortable, and not at all like the improvement you were hoping for. That is certainly not the experience we want for our customers.

We also appreciate you sharing your concerns about the reviews and the overall trust you placed in our brand. We understand how disappointing it is when the product experience does not align with what you expected based on what was presented.

Your feedback regarding the shipping delay, communication, and product comfort has been taken seriously and will be shared with our team for review. We are always looking at how we can improve both our customer support experience and our products.

We would genuinely appreciate the opportunity to review your case further. If you are willing, please contact our support team directly with your order details so we can take a closer look at what happened and see how we may be able to assist.

Thank you again for sharing your honest feedback. We understand your frustration and appreciate the opportunity to learn from your experience.

Best regards,
Customer Support Team

Bewertet mit 5 von 5 Sternen

Excellent ride

I am using the wider seat. I have tried numerous bicycle seats and all left me numb in the lower areas after a few minutes of riding. I have bad knees so I cannot jog without pain. This seat allows me to go on longer rides without pain, numbness or tingling. You can trust this company. They do use a secondary carrier but the tracking does work if you track it using the correct carrier web site. I ordered 2 seats for both of my bikes and it was well worth it. I do ride 2-3 times a day now.

13. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Feels much better

I've been getting sore increasingly on longer rides; the Ascent saddle feels much better, and I've tried it on both my road bikes now. I've done around 50 miles so far, and if things keep improving, I'll be ordering a second sport saddle for my other bike,

22. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I'm in love

It took me all of five minutes to fall in love with my new Ascent saddle. It truly is the most comfortable I've ever felt riding my bike.

22. Juni 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Not any problem with seat

Not any problem with seat. The problem was delivery. The company indicated the item was delivered when it wasn’t. Filed a claim through PayPal however has since cancelled the claim because item delivered.

12. Juni 2026
Bewertung ohne vorherige Einladung

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