Metabolae Bewertungen 22

Just starting out using Ceylon cinnamon and reading the various possible mislabeled companies. I crossed off many options and found a company with no bad press. I signed up and noticed an input in error. They fixed it in a few hours. I expect to keep an open mind, if customer service is indicative of the quality of the company and their product, I expect good things to come.

Metabolae is at best in my opinion a scam. Their advertising promises a 90 Day Risk Free Trial. BEWARE: You will only be refunded for what you purchase before the company offers you additional product at a reduced price. They will not refund that $19.25, for example. Further, returning the product was not only time consuming but expensive (small padded envelope cost be over$10 with all the tracking mess required). Here are their email directions:

"Our return address is located in New Jersey, USA. When you are ready to send the package back, please ship it to:

"C/O 1183 Florence Columbus Road Fieldsboro, NJ 08505 Attention: GCUS return G17680

"Once we receive the return, your full refund will be processed within 3 to 5 business days. Please ship with track and trace and send us the tracking number and a photo of the parcel once it is on its way."

They never acknowledged receipt of my return, although I sent screen shots of the confirmation of delivery and the actually site by site tracking.

I sent them an ultimatum 6 days after the email sent to them with the confirmation and tracking. I explained that unless I heard from them, I would write reviews of my experience with Metabolae everywhere possible to alert potential consumers. I would also contact the office of the Attorney General of California's fraud department as we have the force of California, the world's 4th largest economy, behind its citizens (Thank you, California). And, I would contact the dispute department of my credit card, all of which I did. Chase assured me that my money would be refunded to my credit card within three days at most; however, I had to get a new card from them. Just the amount of my time wasted dealing with Metabolae has been enormous. Even if their questionable product was a miracle supplement which exceeded all expectations (not likely as they appear to be using Facebook ads to grift), dealing with the company is not worth most people's time. Interestingly, I finally did receive a email from Metabolae a few hours after my contacting Chase. The email said that my money would be refunded in 5-10 days!!! I had already been refunded by Chase on my credit card and I replied thusly to their email.

I am going to write another review of my second battle with Metabolae; but briefly, I had ordered 5 months' worth of their product originally. I checked carefully before I purchased to make sure there was no subscription involved. I purchased in May originally and requested information later in June regarding returning the product for a refund, the very day that a Metabolae email informed me that they were sending me then another 3 months supply and would do so monthly!!!!! Screams SCAM, right? In the State of California, under one of our California consumer protection laws, a customer must be alerted to a upcoming charge for a recurring purchase. Metabolae in their grifty hubris broke the law!!! Fourth largest economy in the world's law, the law of the most populated state by many million over the next most populated state, CALIFORNIA! Do you really want to give your money to such a company?????

I have not received the product yet....it seems to be
taking a while to get to me so I emailed Metabolae and
was given general answers with no specifics. At first
they wouldn't tell me where their company is located
in the US and where my shipment is coming from. Two
emails later they finally told me the product is packaged
and shipped from China by a company named Guluxly.
And I found by further research on my own, that Metabolae is only registered in the USA and is located
in the UK. Why it took so many emails to finally answer
my questions is a worry for me. What do they have to hide? I can only hope that the ingredients that Guluxly
uses in the cinnamon supplements I have purchased from Metabolae, are of the quality that Metabolae says
are in the cinnamon supplements I purchased. I now am
waiting for the product to arrive (I ordered them on 15 June, 2026)....still not here.
I hope Metabolae will be more truthful for future customers than they were with me.
I'm hoping the product produces the results that Metaboae claims it will do. And I'm hoping the ingredients are quality ingredients they claim.

Although the product itself wasn't suitable for me, it auto renewed so I contacted customer services. Mary Grace was polite. courteous and very efficient in responding to my enquiry and offered me several options going forward, in order to resolve the issue in the best way for me. Any further questions I had regarding my issue were responded to extremely quickly and resolved. Fantastic customer service!

Brilliant customer service after wrong delivery twice.
Just trying product for diabetic support

Mary Grace did a great job resolving my issue. She was polite, punctual and professional in all of her emails.

Andrea responded quickly and answered my question about tracking my first order. Great customer service so far.

I had a question about subscriptions. It was answered quickly and an adjustment made. Quick, friendly response.

I can recommend this company for online orders. Their customer service is quick and informative and any issues solved so quickly.

When I first started I thought okay it's worth a try. After a week or so I contacted support to ask a question about taking the the pill. I was told I needed to take it the same time I ate breakfast. I was forgetting to take it and would end up taking it later. Now I do my best to remember. Today I had another question so I contacted support. They are on top of it. They answered me back quickly. I told them I was going to stay with it for the first 90 days. Even if it doesn't do what I expected I will give them 100/100 for their support department.

Quick response that was clear & concise.

Quick response

The only thing I didn't like was the automatic sign up for a subscription, this is pressure sales and I don't like it. I will order what I want when I want it.

Due to a snafu in my account an order was transmitted when it should have been canceled.
The situation was transmitted to customer service and was handled to my complete satisfaction.

Dr Robbie G

I explained my concerns and they met their word. Which made it as seamless as possible
Thank you

The company is flexible and very customer oriented. Very good experience.

They resolved my problem in 24 hours… the ustomer services was amazing

Andrea immediately responded to my email about shipping a subscription I didn't order. My account was refunded promptly.
I already had 2 more months worth . Waiting for next appointment to see effects on A1C.

I have just started using Metabolae's cinnamon product and cannot comment on it just yet. However, since I started with a 7 month supply, I did not want to mess with deferring or cancelling an autoship. I requested cancellation of the autoship and it was done within hours with an email confirmation. No grief, no judgement, just good customer service. Should I find the product is helping, I'll be quick to place another order.

I started off with an intention to write a negative review. It wasn't Metabolae's fault. The delivery driver thought it was a bright idea to "deliver" by fribeeing the package into the grass beside my driveway. I did not find it for 4 days. In the hot sun. In Florida. Needless to say I was extremely unhappy. I contacted Metabolae, showed them proof of the damaged product, and they were as horrified as I was. They took ownership of the problem and are sending me out a new shipment at no cost. Very few companies these days have that kind of integrity and the Customer Service while identifying the problem and looking for a resolution was superb (shout out Andrea). I will definitely order from them again when my batch is done.