I recently upgraded my bike to a carbon fiber Trek FX Sport 6. I installed the ascent saddle on my new bike. I trail ride average 25-30 miles 4 -5 days a week. First ride with ascent I noticed a diffe... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The seat was not comfortable. I experience numbness and pain that lasted for several days after taking an initial 65 minute ride. I wanted to take advantage of the full refund. That is a total joke. C... Mehr ansehen
Unternehmen hat geantwortet
If you ride far enough, your seat in the saddle will begin talk to you. My Ascent bicycle seat allows me to travel further on my e-bike, and at the end of the ride the seat discomfort is not there.... Mehr ansehen
The fact is that my rides are getting longer! And the Ascent Sport saddle has resulted in me walking away from every ride PAIN-FREE! I’m a believer. The curious thing is that when I start my rides,... Mehr ansehen
3,9
Gut
270 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
after 10 years of same seat on my bike…
after 10 years of same seat on my bike it was time to replace it(gel was breaking down/Sticky) so I bit the online offer to try Assent. Did not disappoint. I did take it to shop to install, No charge. I only had to adjust to get used to smaller size but the last few rides are getting better!
15. Juni 2026
Bewertung ohne vorherige Einladung
The Ascent bike saddle reduced a lot of pain, numbness and shifting in my saddle.
The Ascent bike saddle was a significant improvement over the saddles I was using. much less pain in the nether regions.
27. Juni 2026
Bewertung ohne vorherige Einladung
The saddle I've always needed
First before testning I thought it was too soft, but after some rides (mtb trail) and one 4 hour ride I realised it was just perfect, no pain, no numbness, no tingling/loss of feel in the back. Could easily take a ride on my city bike later the same day without pain. Great stuff - recommended!
4. Juli 2026
Bewertung ohne vorherige Einladung
Fantastic product - I can ride again
Bought it because the original saddle on my bike left my hips so sore & stiff I couldn’t function. No more
6. Juli 2026
Bewertung ohne vorherige Einladung
A great seat upgrade
Saddle easy to install and it is a significant improvement over the seat that came with my Aventon Level 2. Too soon to comment on durability.
6. Juli 2026
Bewertung ohne vorherige Einladung
I ordered 2 seats from Ascent on June…
I ordered 2 seats from Ascent on June 7, 2026. Ascent charged my credit card and informed me that the seats were shipped in June 9, 2026. Today is July 6, 2026 and I have not received my seats. To make matters worse, the only way to contact Ascent is through their customer service email. I have sent no less than 3 emails over the past 3 weeks and have yet to receive a reply. In short, their customer service sucks! I can't comment on the quality of their seats as I still have not received them.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ascent Bicycle
Hi Dan,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused.
We understand how upsetting it is to be charged for your order, receive a shipping confirmation, and then still be waiting nearly a month later without receiving your seats. We also recognize how concerning it is when the tracking does not reflect meaningful shipment progress, leaving you uncertain about the status of your order.
We’re equally sorry to hear that your attempts to contact our customer support team went unanswered. We understand how frustrating it is to send multiple emails over several weeks without receiving a response, especially when you are simply looking for an update on your order. This is certainly not the level of communication or service we strive to provide.
Your feedback regarding the shipping delay and our customer support has been taken seriously and will be shared with our team for review. Feedback like yours is invaluable in helping us identify where improvements are needed to better serve our customers.
We would genuinely appreciate the opportunity to review your case more closely. If you are willing, please contact our support team directly with your order details so we can investigate the status of your shipment and work toward an appropriate resolution.
Thank you again for sharing your honest feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.
Best regards,
Customer Support Team
horrible Customer Service
horrible Customer Service. Promise, no questions and easy returns which is all a lie. Lots of questions. Slow response time. They have a Wyoming address, but make a return it to Sweden. found the exact same seat with a different company for 1/3 the price.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ascent Bicycle
Hi Joel,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your interaction with our customer service and return process did not meet your expectations.
We understand how frustrating it is when you expect a straightforward, hassle-free return based on our Satisfaction Guarantee, only to feel that the process was more complicated than anticipated. We also recognize your concerns regarding the response times and the requirement to return the product to our international return facility. We understand how this can be disappointing and inconvenient.
We appreciate your feedback regarding the pricing and your comparison with similar products available elsewhere. Customer feedback, whether positive or critical, is invaluable in helping us identify opportunities to improve both our products and the overall customer experience.
Your comments about our communication and return process have been taken seriously and will be shared with our team for further review. We are continuously looking for ways to improve our policies and provide a smoother experience for our customers.
We would genuinely appreciate the opportunity to review your case more closely. If you are willing, please contact our support team directly with your order details so we can investigate your concerns and determine how we may be able to assist further.
Thank you again for sharing your honest feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.
Best regards,
Customer Support Team
I like that the cushion is in the right…
I like that the cushion is in the right place. Would recommend it highly
5. Juli 2026
Bewertung ohne vorherige Einladung
The comfort of the saddle is great
The comfort of the saddle is great. It feels so much more painless than my old Fizik. I had a hard time installing the new saddle though. It took me awhile to get the adjustments right. Other than that, it is am amazingly comfortable seat.
20. Juni 2026
Bewertung ohne vorherige Einladung
Guaranteed Comfort
I have been out once only since I got my saddle - too hot to be out, anyways, it is by far the most comfortable saddle I have sat on. I rode 80K and felt nothing!
28. Juni 2026
Bewertung ohne vorherige Einladung
Satisfaction Guarantee Seems Bogus
The company boasts a satisfaction guarantee. To get a refund a purchaser must, of course, return the product. The issue is that to initiate a return a buyer must request the return address from the company. I've done so twice. There has been no reply. Based on my experience the guarantee is bogus; buyer beware.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ascent Bicycle
Hi Mike,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused.
We understand how discouraging it is to purchase a product with the expectation of being covered by our Satisfaction Guarantee, only to feel unable to move forward with the return process. We also recognize how frustrating it must have been to request the return instructions more than once and not receive a response. That is certainly not the experience we want for our customers.
We appreciate your feedback regarding our communication and return process. We understand how a lack of timely follow-up can undermine confidence in our policies, and we sincerely regret that this has been your experience.
Your comments have been taken seriously and will be shared with our team for review. Feedback like yours is invaluable in helping us identify opportunities to improve our customer support and ensure our return process is as clear, responsive, and straightforward as possible.
We would genuinely appreciate the opportunity to review your case more closely. If you are willing, please contact our support team directly with your order details so we can investigate your return request and work toward an appropriate resolution.
Thank you again for sharing your honest feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.
Best regards,
Customer Support Team
Comfortable
Comfortable, so far good experience, design is good , for lower back and a replacement hip. Installed on an E bike.
1. Juli 2026
Bewertung ohne vorherige Einladung
Been there and got the T shirt...
Been there and got the T shirt.... I thought this will be hype about another saddle that will be comfortable..... OH wait it is... I bought one for my Nordictrack indoor bike and it really is comfortable. Even from the first session it felt different... It really conforms to your body and is the most comfortable saddle I've used. 30 minutes in and im not fidgeting for a better position. Great saddle
30. Juni 2026
Bewertung ohne vorherige Einladung
Since replacing saddle with the Ascent
Since replacing saddle with the Ascent, I have gone on two medium rides (12-15 miles). Definitely feel the difference, not only in the cushion effect, but also it feels there is more suspension. Love it.
29. Juni 2026
Bewertung ohne vorherige Einladung
Ordered June 7th, still not received July 2.
I placed my order June 7th 2026. I started receiving e-mails asking how I liked the seat about 2 weeks ago. I still haven't received the seat (as of July 2, 2026). I've written a several e-mails at this point, and have not received a response of any type. This is unacceptable. The product should have been delivered by now, but according to the tracking a label has been created but the seat has not been picked up by a carrier. It's been almost a full month. At this point I don't want it. These are very very poor business practices, and I see that I'm not alone here.
UPDATE: I finally received the seat. But now the temperature outside is 105°F, so I’m not doing any bicycle riding. I will have to withhold judgement on the seat until the temperature gets a little less likely to induce a heat stroke.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Ascent Bicycle
Hi Daniel,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused.
We understand how upsetting it must have been to receive follow-up emails asking about your experience with the saddle before it had even been delivered. We also recognize how concerning it is to see the tracking remain at "shipping label created" for such an extended period without any movement, especially after waiting nearly a month.
We’re equally sorry to hear that your emails went unanswered. We understand how frustrating it is to reach out for assistance multiple times without receiving a response, particularly when you are simply looking for an update on your order. This is certainly not the level of service we strive to provide, and we appreciate you bringing this to our attention.
Your feedback regarding the shipping delay, communication, and overall customer experience has been taken seriously and will be shared with our team for review. Feedback like yours helps us identify where improvements are needed to better serve our customers.
We would genuinely appreciate the opportunity to review your case more closely. If you are willing, please contact our support team directly with your order details so we can investigate the status of your shipment and determine the most appropriate resolution for your situation.
Thank you again for sharing your honest feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.
Best regards,
Customer Support Team
Comfort 2+ very good, customer service not so much
I purchased the Comfort 2+and it is truly comfortable. I had purchased the Ascent Sport v1 last year and was not really happy with it after riding a while. That saddle does not have the blue springs that are now on both the Comfort and Sport v 2 saddles.
I’m less happy with Ascent’s customer service. I asked right after I received the new comfort saddle if I could exchange it for the Sport v 2 because for my road bike the comfort looks ‘out of place- wide’, but I was told “ I’m sorry, but we’re not able to process exchanges or swaps once an order has been delivered.” But I’m free to look at the store online and explore the Sport 2 option - in other words buy another saddle. Very disappointing response and I will definitely not be doing that.
I can also support the other comments about how the product is shipped- very bare bones in a bubble wrap envelope. I support not using too much material for shipping, however that could explain the dents etc., and while installing a new seat is pretty intuitive there are no instructions at all.
A little more thought could make a very good product truly great IMO.
17. Juni 2026
Bewertung ohne vorherige Einladung
The Ascent Sport 2.0 is a really…
The Ascent Sport 2.0 is a really comfortable saddle. Would recommend for anyone who experiences saddle discomfort on their rides.
1. Juli 2026
Bewertung ohne vorherige Einladung
The bike seat feels better than any others I tried. I also tried a foam cover but that felt lumpy & moved a little. This Ascent is wider than others but it fits. It doesn't crowd/push on my stuff.
Order took awhile to be delivered. Looks good.
30. Juni 2026
Bewertung ohne vorherige Einladung
Ascent Sport Saddle
The sport saddle I purchased has performed as expected. My rides have been comfortable and pain free.
1. Juli 2026
Bewertung ohne vorherige Einladung
Good product
From order to getting the product takes a long time. Once you get the seat easy to attach I like the seat so far I have done only 6 rides still tuning the seat to the correct position. I do find that after rides not the pain from before. I believe that it is working and making the rides better.
30. Juni 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.