Ascent Bicycle Bewertungen 

270
•
TrustScore 4 von 5

3,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I recently upgraded my bike to a carbon fiber Trek FX Sport 6. I installed the ascent saddle on my new bike. I trail ride average 25-30 miles 4 -5 days a week. First ride with ascent I noticed a diffe... Mehr ansehen

Bewertet mit 1 von 5 Sternen

The seat was not comfortable. I experience numbness and pain that lasted for several days after taking an initial 65 minute ride. I wanted to take advantage of the full refund. That is a total joke. C... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

If you ride far enough, your seat in the saddle will begin talk to you. My Ascent bicycle seat allows me to travel further on my e-bike, and at the end of the ride the seat discomfort is not there.... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The fact is that my rides are getting longer! And the Ascent Sport saddle has resulted in me walking away from every ride PAIN-FREE! I’m a believer. The curious thing is that when I start my rides,... Mehr ansehen


Kontaktinformationen

3,9

Gut

TrustScore 4 von 5

270 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 98 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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3,9

Alle Bewertungen

(270)

270 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 1 von 5 Sternen

Major Disappointment

I don’t know who this saddle is geared for but I had a terrible experience with the saddle and the customer experience I received from the company. I tried to give it my best shot, I rode the saddle for a month and did not find the saddle lived up to its misleading promises in any way. I have had many saddles that performed at a much higher level than Ascent. I am not new to cycling. Something I have loved for a long time. I hope those who give it a try have a better experience than I did.

23. Juli 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi Daniel,

Thank you for taking the time to share your experience. We're truly sorry to hear that the saddle did not meet your expectations and that your experience with our customer service was equally disappointing. We completely understand how frustrating this must have been, especially after giving the saddle a fair chance over the course of a month.

We recognize that comfort is highly personal and can vary significantly from rider to rider, particularly for experienced cyclists with different riding styles and preferences. However, we never want any customer to feel that our product or service has fallen short of the expectations we set.

We also appreciate your honest feedback regarding both the saddle's performance and your customer service experience. Your comments have been noted and will be shared with our product and support teams as we continue working to improve both our products and the overall customer experience.

We would truly appreciate the opportunity to review your case and see how we can help. Please reach out to our support team directly with your order details, and if possible, include photos of the saddle and its current condition so we can thoroughly review your case and determine the best way to assist you.

Thank you again for your candid feedback. It helps us identify where we need to improve, and we sincerely hope to have the opportunity to restore your confidence in our brand.

Best regards,
Customer Support Team

Bewertet mit 5 von 5 Sternen

I’ve had lots of saddles over the years…

I’ve had lots of saddles over the years always searching for the ultimate in comfort. I ride 10 miles a day 4 to 5 times a week. On the very first ride with this seat the difference was amazing. And with each subsequent ride it has been better. Now I finish each ride with no pain at all. I would highly recommend if you are experiencing any saddle discomfort at all. Very pleased with the purchase.

17. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Potentially good product but inefficient customer service

The product might be good for many, but their customer service is unexistent. The saddle didn't fit my wife's anatomy so I initiated the return process by sending a couple of emails without having any reply. So think twice before buying because the 30 days satisfaction guarantee won't work. I see in other comments that Ascent respond to most negative comments. They should first respond to their own mailbox.

Edit: Prompt reaction to my negative comment, still no reply to my refund request. It feels like a robot is replying to reviews here. Please act on your mailbox first. You must have a couple of mine there. I reiterate my advice to avoid this vendor as they doesn't fullfill their commentiments.

25. Juni 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi Eric,

Thank you for taking the time to share your experience. We're truly sorry to hear that the saddle was not a good fit for your wife's needs and that you were unable to receive a timely response from our customer support team. We completely understand how frustrating it must have been to initiate a return under our 30-day satisfaction guarantee and not receive the assistance you were expecting.

We sincerely apologize for the delay in responding to your emails. This is not the level of service we strive to provide, and we understand why this left you feeling disappointed.

We would really appreciate the opportunity to make this right. Please reach out to our support team again with your order details, and if possible, include photos of the saddle and its current condition so we can review your case thoroughly and ensure it meets our return policy requirements. Our team will do their best to assist you as quickly as possible.

Thank you again for your honest feedback. Your comments regarding both our customer service and return process are valuable and will be shared with our team as we continue working to improve our customers' experience.

Best regards,
Customer Support Team

Bewertet mit 5 von 5 Sternen

Back up saddle!

This is the second saddle I have ordered. I liked the saddle so much for my primary MTB ride, I had to have one for my backup bike! Like riding on air!

20. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

From the customer service team not…

From the customer service team not responding to dozens of emails over a months time or helping from their text message system to a seat that doesn’t retrofit to our bike it was one of the most terrible interactions I’ve had with a company I purchased from in a very long time.

11. Juni 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi Bryan,

Thank you for taking the time to share your experience. We're truly sorry to hear about the difficulties you encountered with both our customer service and the compatibility of the seat. We completely understand how frustrating it must have been to wait for responses and receive a product that did not fit your bike as expected.

This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and disappointment you've experienced.

We would really appreciate the opportunity to review your case and make things right. Could you please contact our support team again with your order details? If you have any previous email correspondence or photos showing the compatibility issue, kindly include them as well so we can investigate your case thoroughly and provide the most appropriate resolution.

Thank you again for your honest feedback. We truly value it, as it helps us improve both our products and our customer service.

Best regards,
Customer Support Team

Bewertet mit 4 von 5 Sternen

Very comfortable seat, VERY!

I was finally able to get my first ride in with this new seat, it was AMAZING! The seat is extremely comfortable and made riding my bike easier.

Shipping thru the post office was aweful.

18. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

First ride with Ascent Sport+ on e-mountain bike…

Finally rode my e-mountain bike yesterday with the Ascent Sport+ saddle that I received 2 weeks ago. I did 12 miles and 2,339 feet of elevation gain along technical terrain (roots and rocks). I am thrilled to report that my derrière and back are not sore. This is very unusual for a technical ride of this distance and elevation. I could feel the difference as soon as I got on my bike—softness but still supportive, and I expect that the seat will get even more comfortable with each ride due to the memory foam.

14. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I got both the wider and the narrow…

I got both the wider and the narrow style saddle for two different bikes. One a gravel and one a hybrid. Both are improvements from my Bontr seats. I would say if you re a bit heavy like me the wider saddle is nice for longer trips.

10. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Ascent 2.0 bike saddle

I’ve been using the Ascent 2.0 bike saddle for a couple of weeks now, and it’s definitely getting more comfortable as it breaks in. At first I wasn’t sure about it, but after several rides I’m noticeably less sore than I was with my old seat. It’s supportive without being too soft, and it’s made my rides much more enjoyable. I gave it 4 stars instead of 5 because there was a break-in period, but overall I’m happy with the purchase and would recommend it to anyone looking for a more comfortable saddle.

13. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Short lived but good experience

Seems comfortable only 3 short rides on it and the 3rd i was cut hit by a car can't ride now but the seat looks like it survived and should make it on a new bike when the time comes

7. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

It is a great seat

It is a great seat. I was using a Fizik seat that came with my titanium bike. I had the bike serviced and the technician told me he loved my bike but hated my seat. I decided to make a switch. Glad I did. The Ascent Bike Seat is much more comfortable on my gravel bike. The racing style was perfect for my 75-year-old frame.

12. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

I love the seat

I love the seat. I did email a few times about the status of my delivery, after a couple of weeks, before I got a response but eventually Ascent did get back to me ironically on the same day the seat was delivered. All good.

3. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Ascent cheated me out of $20.00

Ascent cheated me out of $20.00. I ordered a bike phone holder along with saddle. Saddle took a month to get. I haven’t recieved my phone holder as of yet and it’s been 2 months now. They kept asking me to take pictures of packages or damaged items. This last time they asked if I took a video or pictures of opening my saddle when I recieved it. They do not refund lost merchandise. They are a very poor company to deal with

11. Juli 2026
Bewertung ohne vorherige Einladung
Ascent Bicycle-Logo

Antwort von Ascent Bicycle

Hi Eric,

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused.

We understand how upsetting it must have been to wait an extended period for your saddle, only to find that your bike phone holder had still not arrived after two months. We also recognize how discouraging it is to repeatedly provide information and photos while feeling that your concerns about the missing item were not being resolved.

We appreciate your feedback regarding the claims process and understand that being asked for photos or videos after already experiencing a delayed or incomplete delivery can add to your frustration. We understand why this left you feeling disappointed with your overall experience.

This is certainly not the level of service we want our customers to receive. Your comments regarding the shipping delay, communication, and handling of your missing item have been taken seriously and will be shared with our team for review. Feedback like yours is invaluable in helping us improve both our processes and customer support.

We would genuinely appreciate the opportunity to review your case more closely. If you are willing, please contact our support team directly with your order details so we can investigate the status of the missing phone holder and determine the most appropriate resolution.

Thank you again for sharing your honest feedback. We understand your disappointment and appreciate the opportunity to learn from your experience.

Best regards,
Customer Support Team

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