Ascent Bicycle Bewertungen 

Having seen multiple ads for their bicycle saddles, I decided to try one. I contacted Ascent for a refund after trying it for a long ride (2 hours) and not having a good experience. I was offered a partial refund to just keep it but I wanted a full refund since it was uncomfortable. I was given an address in Sweden to mail it, at my expense, which I did. That was 9 months ago and I have yet to receive a refund. The saddle sits in limbo as it has traveled to Sweden and now back to the US. My mistake was trusting this company and their satisfaction guarantee. I’ll not order anything through instagram again.

Product descriptions are accurate, it is easy to determine which saddle fits my riding style and the saddles are incredibly affordable.

Aisa Based company, per wackey package tracker, came from China. Placed order one evening, next day requested cancellation of full order. No response until 3 - 4 days later says sorry, package shipped. OK, thinking it was from within US be a few days I will receive and then request return. No such luck, order arrived at 27 to 28 days later. I immediately sent to customer service request for return of items, please send return address. Week later only received AI generated “How was your order, How do you like”, etc. Still waiting for “authorized” shipping return address which from other feedback is in Sweden someplace. Great, that shipping cost will be more than order worth probably. STRONGLY suggest move on to another company. Will update this once I receive any refunds or shipment return information.

UPDATE 8/13 — Still NO response from customer service as how I can return an order. AGAIN… The response you see from company has to be AI. All amazingly a response to each of my concerns/complaints. Do not order anything from this fraudulent company. The ads look sincere and like a biking family/couple/friend from next door, but it’s all cr#p. Will update this again as I , probably, have NO response in future from this fraudulent company.

I am pleased with my saddle, but the foam padding is not what I expected. I thought it would be a variable density foam, soft on top and more supportive as it was compressed.Never the less it is as good as any saddle I have had in 60 years on bikes.
I have one other comment not related to my purchase, but to a friend's experience. I recommended your saddle to him and he attempted to purchase one, but had so many issues with customer service he ended up cancelling the order.

After a couple of hundred miles, the saddle is quite a lot more comfortable than the one it replaces. Quick shipping, good communication, no problems.

So far I’ve used only the sport saddle version on my mountain bike and definitely noticed a difference from the hard saddle that came with the bike. Much more comfortable for wooded trails and general riding.

I’m very happy with my recent purchase of the Ascent road bike seat. It is about the same size and weight of my old seat but with the extra padding it makes my ride much better and more comfortable. Delivery was reasonably quick and so far very glad with my purchase.

I had a most pleasant ride that was pleasant and very comfortable. You guys got it right! Thank you!

The ride is comfortable even over stretches of rough pavement.

Amazing!

Recommend buying

As with other customers - I was charged for a bike seat in July and then it was never delivered. When I inquired I got a message that I needed to email and discuss the issue of no seat with THEIR carrier (I did not select that carrier and it is not my agent) to solve the problem. The carrier (GOFO Inc.) told me that the seat was destroyed in transit and I needed to contact Ascent. I did 3 times. No reply from some "Emma" - and then I requested my credit card amount to be refunded. NO PRODUCT - NO payment due. Still no answer. It is not my fault the seat was undeliverable and it was NOT my carrier (agent).
I have again replied with my email and evidence of payment. Thanks for responding paul

The padding in my bike shorts probably reduces the intent of the seat, but it works - no numbing sensation.

I am pleased with your product. I have approximately 40 miles on the seat and I have gone out on 4 rides so far. It definitely relieves pressure and numbness. I am still working on getting the proper adjustment that fits me. Overall, I am satisfied with my purchase.

I was hoping for a bike seat that would make riding more comfortable, since I have hemorrhoids. I’m happy to see the Ascent Comfort seat is a big improvement. I can now enjoy riding my bike again!

great saddle, I would not hesitate to recommend this seat

The seat was way to hard, no way I could use. I tried to contact them in reference to sending back they only wanted to give me a 15% refund, next e-mail they changed refund to 20%. I want a full refund they shipped it from Florida, but they want me to send back to Sweden. totally crazy, what happened to satisfaction
guarantee ?

Delivery was pretty prompt and the seat was what was advertised. I also received a follow up email asking if I needed any advice re fitting or adjusting it.

I don’t ride a lot, mainly for a bit of cross-training and pleasure, and have only had one ride on the new seat so far.

The result was pleasing. 30Km ride that I do often and the comfort difference was quickly noticeable. The saddle cushioned the bumps much better than my old one. I wasn’t as twitchy on the seat, especially in the 2nd half of the ride, as I usually get. Maybe just my perception, but I thought the extra stability on the seat helped me sustain a bit more pressure through the pedals for a slightly faster average pace than usual.

The saddle is almost the same outline shape and size as my old one, so I had no trouble adjusting it.

Overall, first impression is money well spent.

The company claims 30 day satisfaction guarantee. Customer service very slow to respond. The seat was too narrow for me. They offered a 15% return of cost and keep seat. If I want a full refund I need to pay for shipping to Sweden approx $80. I don’t trust them to honor the warranty. I found these seats for $36 at Walmart clearance. I am now up to 20% value for a refund. I would not give this organization time of day. No phone support should have been my first clue as to shady operations. I did get a text from some one representing them and has assisted me to get where I am at. No where in the advertisement did it say 15 or 20% refund, pay for shipping to Sweden s as well. The texting person agreed but had no jurisdiction over the company. I am out $75 it is not the cost as the principle. They are straight out liars. You been warned buy else where
The company responds after the review. I think the review states the issues. They are asking what are the issues to resolve the problem. They just need to honor their advertisement with “Satisfaction Guarantee” and refund the amount paid. Shipping the seat to Sweden when the seat was shipped from New York, is not reasonable.
Follow up 7/30/2026
100% refund issued, I am satisfied with the results. I do wish one would not need to write a review like I did to get the results but success. I moved my rating to three star since they did honor there satisfaction guarantee.

The follow up and customer service is one of the best I've ever had the pleasure of doing business with, top 3 companies for customer service!!!

Just did an 86km cycle on Sunday. Very comfortable ride.

I bought the bigger seat for riding indoors to try it out ,it's the the best seat I've ever purchased. I will definitely buy the smaller seat for my road bike .
Bobby Clark