When The Bank Says No Bewertungen 457

1: My approval makes my experience great.
2: What the company doing is well is communication.
And a BIG THANK YOU to Mr Steven Thompson.

Great customer service all the way through particularly from Clare, Faith and Brad. No hesitation at all in recommending these guys 🌟🌟🌟🌟🌟

Very helpful and quick

The staff at wtbsn are outstanding. The guided me through each step of the way and where constantly intouch to keep me updated

Excellent service and support throughout

I worked with Lewis and can say he did support me through the process, always answered messages and calls quickly and when I was ready to give up he found a mortgage and secured the deal. Really pleased with service. After offer received, Rachel and Brad looked after all paperwork, updates etc until finish line -never had an issue with them and again super speedy answers and communication.
However, giving 4 stars as when my broker was on holiday - I felt like nobody knew my case and missed passing over important information (I e. Rejected application). Definitely would recommend 😊

Ashley, Ashley, Ashley... what can I say about the fabulous Ashley.
Ashley is a credit to this company. He was so reassuring, I was worried about losing the house due to previously being declined due to financial association with my ex husband from a previous broker. Ashley got the ball rolling, explained the process and reassured me.
Sam, wonderful lady, kept me updated and never complained with my constant phone calls. I would highly recommend this company. Thank you Ashley and Sam, mortgage now approved and ready for this next chapter in being a home owner.

We were due for a remortgage and Pageani assisted us. Finding us the best solution and deal, helped us understand throughly what was happening and what was required with the daunting amount of information needed. He has the highest level of professionalism. And most of all, which matters the most to us, is being treated like friends who need help rather than a transaction.

Every step was made as easily as possible with constant updates during the process. Staff were very friendly and helpful.

From start to finish my experience with WTBSN was exceptional! Their attention to detail, excellent customer service and such a compassionate and lovely Team made a stressful journey more bearable. I would most definitely recommend them to others! 😊

Pageani was very informative, advised us well and always relied to queries promptly. Very knowledgeable and trustworthy service, many thanks.

I’ve been using Pageani for a number of years now, and I honestly wouldn’t go anywhere else. His expertise and professionalism are second to none.

He recently helped me with my remortgage, and as always, the process was smooth and stress-free. Pageani is extremely knowledgeable and takes the time to break everything down clearly, so you always understand your options and next steps. He’s approachable, thorough, and genuinely cares about finding the best outcome for his clients.

What really stood out was how approachable and patient he was, nothing felt rushed, and I always knew what was happening. The service is consistently excellent, with clear communication and real attention to detail.

I highly recommend Pageani for anyone looking for reliable mortgage or remortgage advice from someone you can trust.

Thank you When The Bank Says No and Alder Rose Mortgages. Gus and Naheela were very helpful, kept me up to date through the whole process and nothing was too much trouble. From beginning to end it took less than 3 weeks. I would definitely recommend if you're looking for a quick turnaround without any stress.

Ashley, Gus and Naheela
Very thorough, superb stage by stage communication and all were totally invested in making sure that I could achieve the best outcome.
Thank you
M Dolan

Thankyou so much to Rachel and Richard for helping me obtain my 1st mortgage.
They have been absolutely incredible and I am so grateful to them both for all their help and hard work.
It has been a very positive experience for me and I would highly recommend others to use this company.
Through the whole process I felt supported, looked after and everything was explained to me.
Thankyou so much to you both, I am so so grateful.

Thankyou so much to Rachel and Richard for all their help to get my 1st mortgage.
They supported us through the whole process and made me feel at ease.
I couldn’t have done it without them, thankyou so much.
Would highly recommend !!

I can't recommend When The Bank Says No highly enough. Their professionalism sets them apart. The team always act in the best interests of their customers. Naheela and Gus were superb - they were quick and kept me updated all the way through, giving me reassurances. I am looking forward to doing business with them again.

A Seamless and Trustworthy Experience.
From the moment we applied for our Agreement in Principle right through to receiving our full mortgage offer, the experience has been absolutely seamless.
A huge thank you to Lucy and Rachel, who have been amazing throughout the entire process. They provided clear communication and regular updates every step of the way, making everything feel straightforward and transparent.
What we expected to be a daunting and stressful process turned out to be smooth and reassuring thanks to their professionalism, knowledge, and friendly approach. We felt completely supported and confident in their hands from start to finish.
We can’t thank Lucy and Rachel enough for making the journey to our mortgage offer such a positive one — we’d highly recommend their service to anyone!
Emily & Oliver xx

I contacted WTBSN after I had a mortgage application declined by my bank.
As a first time buyer I was completely lost with what to do and the team at Alder Rose did so much to guide me through the process and find the right mortgage for me.
There have been a few ups and downs and everyone I have spoken to has been helpful and kind. I particularly want to call out Danielle, Laura and Sam J who have managed to talk me through some stressful situations and have restored my faith in others.
It was such a huge relief knowing that everything was made clear to me throughout the process with no hidden surprises and having someone on the end of the phone when I needed them was the most helpful. I could go on and on. 5 stars!

Managed to find a mortgage when we thought we had no chance which was amazing and we are now nearly home owners at last.
A little slow in coming back to me and the process took a while but we got there in the end.