When The Bank Says No Bewertungen 457

I could not recommend enough. Always willing to take calls, always there to help and chase up solicitors and estate agents.

Made the process go through so smooth and worth every penny.

A special mention to Richard and Brad who helped me so much from start to finish.

I have also been informed that they will help me with my remortgage for free which is an unexpected bonus.

Have helped me through every stage and been brilliant. Constant updates and help. Nagulis and Rachel have been amazing every step of the way x

Super helpful and persistent
Really pleased with the service — the team never gave up even after one lender said no. They seemed to be working on my case all the time and responded quickly whenever I sent new information. The app was really easy to navigate, upload documents to, and communicate through. Overall, a very positive experience — definitely recommend! Thanks Naheela & Gus

Mark, Kayleigh, Brad and the rest of the team were very helpful in sorting out my mortgage. It was not an easy process due to the property type, but they persisted and it all worked out well. They were consistent with their communication, and I always knew who to contact if I had queries. Will be using them if needed in future.

Naheela and Gus did a great job from start to finish. They kept us looped in, and had everything wrapped up sooner than we thought. Thank you.

We had brilliant and sufficient service from Brad Ashley and Sam b throughout our application.
The support we received was excellent
And are now very happy homeowners!

Helped me to secure a mortgage very supportive and responsive highly recommended

This company was very responsive , professional and helpful throughout the process . The process was quick and easy . Naheela and Gus were great . Thank you

I want to give a huge shout-out to Naheela and Gus for the incredible job they did managing my second charge process. From start to finish, they were both professional, efficient, and genuinely supportive—a real credit to their team.
Naheela was consistently on the ball, keeping me updated at every stage and making sure all the paperwork and requirements were clear. Her attention to detail and calm communication style made a potentially stressful situation feel completely manageable.
Gus was equally fantastic—knowledgeable, approachable, and proactive. He took the time to explain everything in plain terms, and it was clear he genuinely cared about getting the best outcome for me.
What stood out most was how seamlessly they worked together, and how committed they were to providing a smooth, stress-free experience. It’s rare to come across a team so well-aligned and client-focused.
Thanks to both of them, the process was not only successful, but actually pleasant—which is something I didn’t think I’d ever say about dealing with financial matters!
I truly hope this review helps them get the recognition they deserve. If there’s any internal reward or acknowledgment program, they both absolutely deserve to be nominated.
Thank you again, Naheela and Gus!

Mayan Patel & Sammy helped with the process of purchasing our home, where other broker couldn’t help they spoke with me, assured me and with the ways they communicated I felt calm and saw possibility, not forgetting Joe farmer brilliant with my home insurance, they always call to walk through the process at all time, thank you for your help Team when the Bank say No. I highly recommend them 100%, their services was brilliant.

Excellent service from start to finish.
Billy Pragnell was outstanding with advice and guidance. Would highly recommend in future

I cannot recommend When the Bank Says No highly enough! From the very start, their team made me feel fully supported, informed, and guided throughout the mortgage process as a first-time buyer.

They specialize in helping people with poor credit or unique circumstances, and their can-do attitude truly sets them apart.

A huge thank you to Aimee, Lewis, and Fay — your professionalism, patience, and constant communication turned what could have been a stressful experience into a smooth and positive journey. I felt genuinely respected and valued every step of the way.

It’s clear the company reflects the vision and care of its founder — a team that combines specialist knowledge, unwavering dedication, and genuine respect for the people they help.

If you need a mortgage broker who truly understands your situation and delivers exceptional support,

When the Bank Says No is the one to trust!

After being turned down by our first broker, we honestly thought buying our own home just wasn’t possible. Then we found When The Bank Says No, and everything changed. From the start, Ashley Carter was amazing — he left no stone unturned and genuinely cared about helping us achieve our dream.

With our lower credit scores and modest income, we didn’t think we stood a chance. But Ashley’s knowledge, determination, and support were second to none. He guided us through every step, kept us informed, and made what once felt impossible completely achievable.

Today, we received our mortgage offer, and it still doesn’t feel real! We can’t thank Ashley and the team enough for their hard work and belief in us. If you’re struggling to get approved elsewhere, don’t give up — these are the people you want in your corner.

My experience with when the bank says no (alder rose) has been brilliant from start to finish i cant thank richard enough the effort and communication to get this over the line had been 10/10

I would highly recommend this company to anyone if your looking to get a mortgage ! (Ask for richard )

They have made a possible stressful process and easy ride !

Naleeha and Gus were very professional and friendly

They are very helpful and kind.Especially Brad and Ashley.They guided us from Start to finish.Great service.

As a single mum with poor credit, I’ve always done everything I can for my kids ,working full time and juggling bills, but owning a home felt completely out of reach. I’d rented for years, often in substandard conditions, with landlords who took ages to fix things or didn’t fix them at all. I constantly felt trapped and unsettled, worrying that when my tenancy ended, we could be asked to leave at any time.

Everything changed after I saw an advert on Facebook and made the brave decision to contact When The Bank Says No. From my first conversation with Mark, my mortgage advisor, I felt reassured. He treated me with dignity and respect, never once judging me for my poor credit rating. I always felt supported and informed throughout the process.

Thanks to Mark and the amazing team Kayleigh and Laura, I am now a proud homeowner. We’ve moved into a lovely home in a great location with good schools nearby. This wouldn’t have been possible without their dedication, professionalism, and genuine care.

Owning our home has given me and my children the stability and security we never had before. I can’t thank Mark and his team enough for making what once felt impossible a reality.

I highly recommend When The Bank Says No to anyone who dreams of owning a home but feels it’s out of reach. They truly changed our lives.

Went to them second time, my first mortgage was through them too. My banks did say no, but alder rose found me another lender still. Really helpful all the way through. Brad, Aimee and Danielle are amazing.

After multiple nos from high street banks due to a nearly cleared CCJ, we got in contact with when the bank says no. Billy was super helpful and got the process done quickly, with a quote accepted the day we called and an official offer 3 working days later. As a first time buyer he made the process very easy. We were then passed on to Brad, who pushed our solicitor and chased them, adding the pressure for them to do their job, and checking in with us regularly to make sure everything was going as planned. Brilliant service, very happy

Brad and Jonathan have been excellent at keeping in contact and chasing things up. They were always ready for any questions or enquires we had and were extremely helpful. The process went so smoothly thanks to them, we couldn’t recommend them enough.