To be honest I don't know how the system actually works. I signed up and picked my chosen companies but I have purchased from them since but I don't seem to be gaining any 'points' but any no sufficie... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
This rewards scheme used to be better but it's slowly been eroded. Boots are no longer participating, it seems, and the new prize draw that replaced the monthly challenges is nowhere near as good. I... Mehr ansehen
Unternehmen hat geantwortet
Good idea for cashback off mobile bills but I invariably have to wait forever for confirmation that money has actually reduced my phone bill , and currently week has passed and not even sure my latest... Mehr ansehen
Unternehmen hat geantwortet
Fantastic little app that allows me to take money directly off my phone bill by recognising my everyday purchases. Literally does its work in the background and rewards me in the process!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Kontaktinformationen
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Vereinigtes Königreich
- support@airtime.co.uk
- airtimerewards.co.uk
3,3
Akzeptabel
5994 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Pays my phone bill 👍
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Short, sweet, and to the point, we love to hear it! Thanks for the 5 stars! 📱✨
Not inclusive enough
I like the point of airtime but sadly not enough offers ever come up of things and companies I use
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for the feedback! We’re glad you like the concept of Airtime, but we hear you, it's frustrating when your favorite brands aren't featured. We are constantly working on bringing new retailer partners on board, so please stay tuned as we expand our list to cover more of the places you love to shop!
Great way to earn cash back and get…
Great way to earn cash back and get discounts on purchases. Hoping more retailers can join them!
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thanks for the review! We’re delighted you're enjoying the rewards, and we're actively working to bring even more of your favorite brands on board soon!
Earn money off your phone bill.
I was introduced to Airtime Rewards by the company who provide my data and calls. They suggested it would help me with phone bills and it was easy to save because I buy from many of the companies who are on Airtime Rewards.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Welcome to Airtime! We’re thrilled your mobile provider pointed you our way and that earning savings on your regular shopping has been so effortless.
Brilliant app get rewarded for using…
Brilliant app get rewarded for using certain shopping sites then when you have enough in the pot you can transfer it to take money off your mobile bill
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the glowing review! We love hearing how easy it is for you to turn everyday shopping into lower phone bills.
Gets worse all the time
Chipping away at a once great experience bit by bit. Moved from free payment card withdrawals to a 13%(!?) withdrawal fee. Big retailers disappearing or reducing their cashback percentage. Monthly challenges replaced by an awful prize draw that no one is interested in - it requires you to click on links to retailers even if you’re not interested in them. I assume an attempt to drive up their performance metrics. I think I need to get the cashback out of my account before it’s too late and they close their doors.
2. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback with us. We appreciate you bringing your concerns regarding our recent updates, fees, and feature changes to our attention. We take member reviews seriously, and we have passed your detailed observations directly to our team so we can review this further as we continue to improve on all aspects of the app.
I find that I don’t use the vast…
I find that I don’t use the vast majority of retailers, and the wait for a reward can be very long. The discount off my mobile phone bill is welcome when it eventually comes, but I am about to leave O2 because it’s too expensive and along with Virgin Media increases every year
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for sharing your feedback with us! We’re glad to hear that you enjoy the mobile bill discounts when they land, but we completely understand your frustration regarding retailer selection and tracking times.
It’s also worth noting that you don’t need to stay with O2 to keep earning rewards, Airtime supports other major networks as well as other networks which are unsupported, we offer an alternative redemption method. We are constantly working to add new retail partners and speed up transaction processing times. If you ever need help updating your network details or checking on a transaction, please reach out to our support team.
Company getting greedy
Used to be good but Ts and Cs on a recent challenge meant I did not get a stamp towards a bonus as I had made 2 purchases straight after another. They appear to now be dropping the bonus system, sounds like they are like all companies getting greedy so I can no longer support or recommend them
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback with us. We appreciate your long standing support and are sorry to hear about your experience with the recent challenge terms and conditions.
We understand your frustration regarding the challenge requirements and the transition away from the bonus system. While our goal with any update is to explore new ways to provide value across our entire member base.
We take all member reviews seriously, and your thoughts have been passed along to our product team as we continue to evaluate our rewards structure. Thank you again for sharing your perspective with us.
Monthly challenges being removed 😢
This has been a rewarding app over the last year or so. I have managed to shop with a number of retailers, and my reward has been good discounts off my mobile phone bill.
However, undoubtedly the biggest incentive for me was the “monthly challenge” category, and the bonus rewards you could accumulate within that. I believe it is being replaced with a prize draw instead, which I really don’t like. A “monthly challenge” was very much something I could achieve on a personal level, whereas a prize draw is much more random.
So, I don’t see myself using the app as much going forward I’m afraid.
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for being a loyal member over the last year and for sharing such detailed feedback. We are thrilled to hear that the app has provided great savings on your mobile phone bill so far.
We completely understand your point regarding the personal sense of achievement that came with the monthly challenges. Our intention in shifting to the new prize draw format is to unlock a significantly larger total rewards pot for our community, giving members the opportunity to win substantially bigger individual prizes than before.
That said, we hear your feedback regarding guaranteed goals. We are constantly reviewing how we reward our members, and your thoughts on this have been shared directly with our product team as we continue to refine our features.
Good app
Have been using airtime for a while. As others have commented transactions with Boots seem to go through without a problem but sometimes it can take up to 10 days to appear. Any queries I have had nave been resolved taken a week or so but we got there eventually.
As others have commented some of the retailers are quite obscure I have never heard of them. Also a lot of the participants require you to shop online. I don’t have a contract that costs the earth each month so getting £5 off my mobile is okay for me. The challenge was a good idea but I see that it’s being stopped from September.
At first I was able to have the app on my phone and iPad but that’s no longer the case . Using my phone for the linked retailers is a pain as everything is so small.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for being a long-time member and taking the time to leave such detailed feedback! We are so glad to hear that Airtime is helping you knock money off your mobile bill each month, every saving counts!
We really appreciate your honest notes on how things are working for you:
Transaction Tracking & Support: While some retailers like Boots can take a few days to process, we are glad our support team was able to get your queries sorted out for you!
Retailers & Online Offers: We are always working on adding new partners, both in store and online to give you the best mix of everyday brands and new places to discover.
iPad & Display: We hear you on screen size! While the app is optimized for single device mobile use to keep your account secure, your linked cards will automatically track in store purchases no matter what. For online shopping, browsing on a tablet or desktop web browser after clicking through can sometimes be easier on the eyes.
Thank you again for your continued support and for sharing your experience with the community!
Easy to set up, passive income
Easy to set up. I’ve been on there about 8 months and have had £40 off my phone bill. Great for very little effort. I’m sure I could get more if I put the effort in.
But this has been passive, I shop at boots a fair bit which helps. Also nice to have the occasional surprise. I bought a bin store on Wilko website and got £14 back.
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the fantastic 5 star review!
We love hearing how effortless it’s been for you to save £40 on your phone bill just by going about your everyday shopping. Earning £14 back on a Wilko purchase is such a great win.
Thanks for being a valued member of the Airtime community, and here’s to many more savings ahead!
This reward scheme is a joke.
This reward scheme is a joke.
I’m on a non supported network - Tesco Mobile.
I have built up over £20 in rewards and went to redeem it today.
So it will only let me redeem £10 at a time to my bank with a charge of £1.30.
It won’t let me redeem £20 with a charge of £1.30 oh no that’s common sense. I have to do it twice so they get £2.60.
Not only that but I went to redeem the second £10 and it says I’ve reached my limit.
This is just a money making scheme for Airtime rewards as they have MY money in their bank earning interest so of course they want to hold onto it longer.
No doubt they will come up with an excuse to hold onto your money for longer.
Best off using a different app Whre you have more FLEXIBILITy and they don’t fleece you
21. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for sharing your feedback. We appreciate you taking the time to detail your experience regarding redemption options, fees, and network compatibility.
Airtime Rewards was originally set up to help members reduce their monthly mobile bills. However, we wanted to ensure members on non supported networks like Tesco Mobile could still participate, which is why alternative withdrawal options to a bank card are made available.
Your comments regarding fee structures, transfer flexibility, and redemption limits have been noted and shared with our product team for review. If you run into any technical issues when completing your next transaction, please feel free to reach out to us at support@airtime.co.uk.
Blocked
I went to check my app and it had logged me out, I don't know why. I waited for the PIN to arrive to log back in, but it never turned up. My phone provider confirms there is no issue with me receiving text codes, so the issue is with this company. Also, reviews for the app say the same thing has happened to many people.
I want to access my account and my money but they are blocking me from doing so. I also wanted to make a purchase but have to wait until I can get into my account, but then the items may be out of stock.
19. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback, and we are so sorry for the frustration this situation has caused. We completely understand how concerning it is to be locked out when you have funds in your balance and are trying to make a purchase. Please rest assured that your account and your balance are completely safe. We are currently working with our third-party SMS provider to look into this issue. In the meantime, toggling your device’s Airplane Mode on and off can sometimes force pending automated texts to go through or if you could check your spam folder.
We want to get you back into your account as quickly as possible so you don't miss out. Please email our team directly at support@airtime.co.uk with your registered phone number. We will manually verify your details, help resolve the login block, and ensure your account is fully accessible again.
I’m giving 3 stars because historically…
I’m giving 3 stars because historically I’ve earnt a lot of money back using the app. I’ve recommended it to a few friends too. However it seems to have changed. Some retailers you now don’t get cash back when you use Apple Pay, some only when you use Mastercard bla bla bla. I’m now seeing less cash back because of this.
Now you have prize draws instead of the opportunity to gain an extra £1 with a few purchases throughout the month.
Not sure why it’s changed. If it’s not broken don’t fix it springs to mind.
17. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thanks for being a loyal user and for recommending us to your friends, we truly appreciate your support!
We completely hear you regarding the new reward rules for specific payment methods like Apple Pay or Mastercard. These restrictions are set directly by individual retailers, but we know it adds friction. As for the shift to prize draws, we made this change to offer larger potential rewards.
Your feedback on keeping things simple is spot on. We’re constantly sharing user feedback like yours with our team to help refine how these offers work. Thanks again for sticking with us and taking the time to help us improve!
Thought i would give this a go but wow
Thought i would give this a go but wow, i purchased from TUI in July 2026 and got a reward of £6.96, which i can redeem in.......................................................................
October 2028!
absolutely ridiculous
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Sindy, thank you for your feedback, very sorry to hear about this! The Trips and Escapes rewards are paid out 60 days after check out so this doesn't sound right. We have reached out for some account details, once we have these, we'll look into this immediately.
Prefer web
At my age I would prefer a web based site that I can view on my 22 inch screen, not a tiny app.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for sharing your feedback. We completely understand why viewing your account on a larger screen is preferred! Our service relies on mobile app technology to securely link with your payment cards and deliver real time notifications when you earn rewards while out shopping. However, we take user feedback like yours seriously and pass it to our product team as we evaluate accessibility and future platform options.
A great idea in principle but too limiting
A great idea in principle, but it takes 3 months for purchase-driven credits to be eligible for redemption, which is bad practice. Consumers need fairly quick gratification or they move on.
Also the range of partner businesses is heavily skewed towards discretionary purchases, meaning it's really slow to rack up the minimum £10 credits required to redeem.
A great idea, but trying to nudge consumers to the point of trying to control them.
Doesn't really work for me, nor the other people I introduced to it.
9. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey Nick, thank you for sharing your feedback. We appreciate your honest perspective on our app.
The 3 month pending window is set by partner retailers and allows them time to verify the purchases as well as aligning with any returns policies. We do however, continue to work closely with them to have the pending period as low as possible. While we work continuously to add more everyday essentials to our retailer list, we understand your preference for faster gratification and broader merchant options.
Your points regarding redemption thresholds and consumer experience are really valuable, and we are passing them directly to our product team as we work on future updates. Thank you for giving us a try and for introducing others!
Untrustworthy company
I agree with other reviewers about the state of the customer service team.
I was promised a fast track response, but it took a week to get a reply. The replies never answer all my queries.
1) why hasn’t a purchase tracked (I sent in proof of purchase- bank account and receipt from company). Was asked when they finally replied to send the information again.
2) asked why Waterstones never tracks. Ignored.
3) asked why my request was not fast tracked. Ignored.
At this point I have no faith in the app or the customer service team. This company is not to be trusted. Every purchase I have made requires me to input a missing transaction, customer service takes more than a week to get back to you, despite their automatic reply saying 4 days. Perhaps it’s taking more than 4 days because their system is failing.
I have made formal complaints but this has also been ignored.
To even delete your account you have to put in a request to the same email address that ignores all other requests!
Whole heartedly advise to avoid this service, there are more lucrative cashback services who are honest and reliable.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback. We are truly sorry to hear about your frustrating experience and understand why the delays, repeated requests, and missed answers led to your loss of faith in our service. That is not the level of support we strive to provide.
We have sent a detailed response directly to your email address addressing each of your concerns.
Un-tracked Purchase & Proof: We have reviewed the purchase details and receipt you provided to ensure this missing transaction is processed correctly without requiring you to resubmit your information.
Waterstones Tracking Issue: We are currently reviewing these concerns and will look to address the tracking issue resulting in missed rewards. In the meantime, we have approve the request and you will receive your eligible rewards.
Fast-Track Response & Communication Delays: We explained what caused the breakdown in our fast track response process and why our reply times exceeded our standard timeframe. We're doing everything we can to ensure this does not happen again.
To apologise for the hassle, lack of communication, and inconvenience this has caused you, a gesture of goodwill has been added directly to your account.
We take your complaints seriously and are actively working to fix these communication gaps and technical tracking issues. If you have any further questions or if you still wish to proceed with closing your account, please reply directly to our email so our senior support team can assist you without delay.
Missing payments, endless hoops, terrible customer service…
I spent months jumping through hoops after air time credit not taken off my bill. 'Katrina' wanted pdf bills, screenshots of bank statements and endless emails to prove I hadn't received the credit on my phone bill. She closed the case twice, claiming O2 had now been paid (02 have no record of any air time credits applied to my account) and is now ignoring my emails. Ghosted! Months of effort! Terrible customer service. Don't waste your time.
1. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
I’m really sorry for the frustrating experience and endless back-and-forth. We do kindly ask for the PDF bills in order to then escalate the missing credit with O2. We have reached out via Trust Pilot for some account information, once we have this we'll ensure this is resolved immediately.
All very well racking up credits but…
All very well racking up credits but when you try to redeem you can't and then when the redemption is supposed to be reversed it isn't.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
I'm so sorry to hear of your frustrations. You've earned those rewards, so having the redemption fail and then waiting on the reversal is a hassle you shouldn't have to deal with. We have reached out via Trust Pilot for some account information, once we have this we'll ensure this is resolved immediately.
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