To be honest I don't know how the system actually works. I signed up and picked my chosen companies but I have purchased from them since but I don't seem to be gaining any 'points' but any no sufficie... Mehr ansehen
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Das sagen Bewerter
This rewards scheme used to be better but it's slowly been eroded. Boots are no longer participating, it seems, and the new prize draw that replaced the monthly challenges is nowhere near as good. I... Mehr ansehen
Unternehmen hat geantwortet
Good idea for cashback off mobile bills but I invariably have to wait forever for confirmation that money has actually reduced my phone bill , and currently week has passed and not even sure my latest... Mehr ansehen
Unternehmen hat geantwortet
Fantastic little app that allows me to take money directly off my phone bill by recognising my everyday purchases. Literally does its work in the background and rewards me in the process!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Kontaktinformationen
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Vereinigtes Königreich
- support@airtime.co.uk
- airtimerewards.co.uk
3,3
Akzeptabel
5994 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Completely useless and waste of time
Completely useless and waste of time. Keep asking me to upgrade and allow them access to bank accounts. I keep getting emails and notifications to click here for £1 bonus when spend min £50 with this retailer. Don't even bother!
25. Oktober 2026
Bewertung ohne vorherige Einladung
Glitter & Gold
A bit of a con. They just want to access your spending habits for small incentive, which you can't use unless you upgrade and allow them access to your bank accounts. All that glitter is definitely not GOLD !!
23. Oktober 2026
Bewertung ohne vorherige Einladung
Really good service
Really good service, very happy I was introduced to it & couldn’t be happier with it! Wouls recommend using it.
23. Oktober 2026
Bewertung ohne vorherige Einladung
I have no idea how it is meant to work
To be honest I don't know how the system actually works. I signed up and picked my chosen companies but I have purchased from them since but I don't seem to be gaining any 'points' but any no sufficiently motivated to do anything about it - this product needs a much better explanation as to how it works.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Great in principal but lacking in follow up
Great in principal but none of my ebay rewards ever track and you have to wait twice as long. Raise it as a complaint and still nothing. Its a shame as it used to be so much better.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Ok…. Just!
Rewards are ok, but take too long to come through … 90 days in most cases unless you upgrade and link more to their site .
Also find the sites limited and not necessarily where I would shop in the most part.
23. Oktober 2026
Bewertung ohne vorherige Einladung
Great seeing the points mount up.
It's great to see the points (and £s) mount up on a regular basis. They all go towards paying my phone bill.
22. Oktober 2026
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Not very good
Not very good
Missing transactions, then when emailing for support it is on deaf ears.
It takes too long to get your small amounts.
Rather use Quidco which you always get great results.
Sorry but you need to work on your systems.
18. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for sharing your feedback, and I am sincerely sorry to hear about your frustrating experience.
Regarding missing transactions, please note that rewards eligibility terms are determined directly by our affiliate network providers. Typically, using an external bonus or discount code at checkout invalidates a transaction according to these terms and conditions, which prevents it from tracking automatically. However, we fully appreciate your disappointment, and on this occasion, we have manually added the rewards to your account as a gesture of goodwill. We genuinely value your input as it helps us identify areas where we need to improve our systems and communication. Thank you for your patience while we resolved this for you.
Absolutely rubbish now
Absolutely rubbish now. I used to regularly make £5+ a month to get off my phone bill. But now they've switched to a prize draw and despite having quite a few entries I won nothing! Not even a penny. I wonder why they changed it....hmm.
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for your review, and I completely understand your disappointment if you feel you are earning less since the change.
To clarify, our regular reward earnings on everyday retailer purchases remain completely unchanged. The prize draw replaced our previous stamp cards and challenges as a new way to offer even more rewards, but we hear your feedback loud and clear regarding how this feels compared to the old system. We always share member insights like yours with our team to help improve future rewards and promotions and we appreciate you providing us with your feedback.
Used to be great but like many others…
Used to be great but like many others are complaining, my £10 credits that I build up are not being applied. Last month I thought I simply missed the cutoff (even though they were applied quickly before) but this month again it wasn’t applied nor was the next £10 I redeemed. It can’t all be the fault of the phone companies as Airtime imply
16. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to leave your review, and we are truly sorry for the frustration caused by your missing £10 redemption. We completely understand why this feels like a pattern, but to be fully transparent, this is directly linked to an ongoing technical issue affecting O2 bill redemptions.
We have raised this directly with O2 and our team is working closely alongside them to resolve it as quickly as possible. Please rest assured that your redeemed funds are safe and have not been lost, we will make sure every missing reward is applied once the fix is live. We will be sure to notify you as soon as this is resolved. We appreciate your patience and apologise for the inconvenience caused.
Plenty of ways to save problem I had is…
Plenty of ways to save problem I had is it never went on my bill when asked it just vanished. But hey ho
15. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for sharing your feedback. We’re glad you enjoy the ways to save, but we are so sorry to hear about your missing redemption! This was caused by an issue affecting O2 bill redemptions, which we have raised with the network and are working hard alongside them to fix as quickly as possible. Please rest assured that your missing redemption is safe, and we will ensure they are applied to your account as soon as the resolution is in place. We'll notify you as soon as this is fixed.
Complaint Escalation — Failed £20 O2 Redemption & Inadequate Trustpilot Response (Ref: O2 C-031026921)
Airtime Rewards Management Team,
I am writing in response to your generic template reply posted to my recent Trustpilot review regarding my failed £20 O2 bill credit redeemed on 18th September 2026.
Your public statement that you "take full ownership" is completely contradicted by your refusal to take immediate corrective action. Expecting a loyal customer to wait indefinitely while two corporate entities resolve a background technical glitch—while keeping earned funds locked away—is a total failure of service. Furthermore, your response offered zero goodwill for a month-long delay.
O2 has already formally confirmed that no credit was ever passed to them (Complaint Ref: C-031026921). The fault sits entirely within the settlement mechanism.
I require the following actions taken immediately:
Immediate Alternative Settlement: Process the £20 reward payment directly to my bank account via BACS/FPS or manual bank transfer today, given the failure of your automated O2 integration.
Goodwill Compensation: Credit my account with a suitable goodwill gesture for the administrative runaround and total lack of urgency over the last month.
Ticket Escalation: Confirm in writing that this ticket is escalated to a senior manager with the authority to issue manual disbursements, rather than automated support reps sending canned updates.
Please provide confirmation of manual payment within 48 hours. If Airtime Rewards is unable or unwilling to disburse my earned funds manually, I will escalate this formal dispute to the Financial Ombudsman Service / Trading Standards for non-delivery of contractual rewards.
18. September 2026
Bewertung ohne vorherige Einladung
Sent £10 to my O2 account and has gone…
Sent £10 to my O2 account and has gone missing. No help from Airtime, basically tell me to sort it out myself with O2. Sent another £10 and the exact same thing has happened, no customer support. Don't waste your time accumulating credit as no support if it goes missing trying to apply it to your mobile bill.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey, we are sorry for the frustration this has caused and for the poor support experience you’ve had, that is certainly not the standard of service we aim to provide. We want to clarify that both of your £10 redemptions have been affected by a technical issue on O2’s side that is causing delays in applying credits to accounts. We have escalated this directly with O2 as a matter of urgency, and we are working with them to ensure all missing funds are tracked down and credited to your phone bill. Please don't worry, your £20 is not lost. We are actively monitoring this and will notify all affected members as soon as O2 confirms the issue is resolved and your credit has been applied. Thank you for your patience while we work with O2 to get this sorted for you.
Too long for confirmation of redemption.
Good idea for cashback off mobile bills but I invariably have to wait forever for confirmation that money has actually reduced my phone bill , and currently week has passed and not even sure my latest redemption of £10 has come off my latest phone bill. Not received any confirmation from o2.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey, thank you for leaving us a review and sharing your feedback. We’re glad you like the concept, but we’re very sorry for the frustration caused by the delay on your recent £10 redemption.
This delay was due to a technical issue on O2’s side. We have escalated this with their team as a matter of urgency to get it resolved. All affected members have been notified via email, and we will send out an update as soon as O2 confirms the issue is fixed and your credit has been applied. Thank you for your patience while we work with O2 to get this resolved for you.
Airtime Rewards App Review
I dislike the fact that Caffenero and Heavenly Desserts is not part of your reward scheme
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey, thank you for taking the time to provide your feedback. While Caffe Nero and Heavenly Desserts aren't currently available on our platform, we're always looking to expand our retailer list based on member feedback. We'll be sure to pass your suggestions along to our retail partnerships team! In the meantime, we hope you're able to enjoy savings with some of our other food and drink partners, and we appreciate you sharing your thoughts with us.
Zero customer service, only bots
I’m missing a number of transactions and my last two redemptions were not credited to my account. Zero customer service, only bots that immediately close your ticket without resolving the issue.
12. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for bringing this to our attention, and we apologise for the frustration this has caused. We completely understand how upsetting it is to deal with uncredited redemptions and missing transactions. We want to clarify that we do not use AI bots to close member support tickets. Our support team consists of real people, and we are really sorry that your recent experience felt automated and unhelpful, that is certainly not the level of service we aim to provide.
We have reached out via Trust Pilot for some account details, if you are happy to provide these, we'll look into this as a matter of urgency to ensure your concerns are resolved.
Fantastic little app that allows me to…
Fantastic little app that allows me to take money directly off my phone bill by recognising my everyday purchases. Literally does its work in the background and rewards me in the process!
11. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the fantastic 5-star review! We love hearing we're helping you lower your phone bill while you go about your everyday shopping. Making saving money effortless is exactly what we aim for! Please let us know if there is anything at all we can help with 😊
Im loving it helps with my bills
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the 5-star review! We're thrilled to hear that Airtime is helping you save on your mobile bills. Thanks for being a valued part of the Airtime community!
You wait so long for some retailers…
You wait so long for some retailers that it’s hard to keep track of your rewards. I know for a fact that I’m missing on some but to claim you have to wait too long and have a receipt so it’s often a give up from me.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for your review. We’re really sorry for the frustration caused by long tracking times and missing rewards. We know how tedious it is to chase up receipts. While pending times are retailer dependent, our average pay out time is around 35 days.
We want to help make this right for you, if you're open to it, please provide some account details through the Trust Pilot request sent and we'll look into this as a matter of urgency.
I used to love airtime and did see…
I used to love airtime and did see rewards build up which was great obviously. I was really sad when they removed boots from the listed retailers. This is where I accrued most of my credit. Shocked to then discover my friend still had boots as a retailer . They had essentially taken it off me because I assume I was benefiting too much ! Granted I do shop in boots a lot but surely that’s the point of the app! You spend money and save elsewhere. So I think I’m going to delete the app. The retailers I’m left with I don’t shop with so all a bit pointless. I did query it with their customer services and was just told the retailers were given at their discretion. Well toodle pip then!
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback, though we are really sorry to see you go and understand why you feel disappointed. We completely hear you. To clarify, retailer availability and personalised offers can vary across accounts based on a variety of partner-driven factors, but we certainly don't remove retailers to penalise members for using the app successfully. That said, we know how frustrating it is when your favorite brand is no longer available to you, and we appreciate your honest take on how this impacted your experience. Retailer lineups are constantly shifting, so we hope to bring back more everyday staples you love in the future.
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