To be honest I don't know how the system actually works. I signed up and picked my chosen companies but I have purchased from them since but I don't seem to be gaining any 'points' but any no sufficie... Mehr ansehen
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Das sagen Bewerter
This rewards scheme used to be better but it's slowly been eroded. Boots are no longer participating, it seems, and the new prize draw that replaced the monthly challenges is nowhere near as good. I... Mehr ansehen
Unternehmen hat geantwortet
Good idea for cashback off mobile bills but I invariably have to wait forever for confirmation that money has actually reduced my phone bill , and currently week has passed and not even sure my latest... Mehr ansehen
Unternehmen hat geantwortet
Fantastic little app that allows me to take money directly off my phone bill by recognising my everyday purchases. Literally does its work in the background and rewards me in the process!
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Turn your buys into highs! Join 4 million members who are making their mobile bills drop just by elevating their spending habits. Connect your cards, shop with over 200 well loved brands, cash in your rewards and boost your mobile life 🚀
Kontaktinformationen
5th Floor Queens House Queen St Manchester , M2 5HT, Manchester, Vereinigtes Königreich
- support@airtime.co.uk
- airtimerewards.co.uk
3,3
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Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
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Rewards not honoured and support gives vague template replies
Airtime did not honour my £20 redemption and also rejected a TrainPal reward with vague explanations.
I redeemed £20 from Airtime Rewards towards an O2 bill on 18 September 2026. The credit did not appear on the O2 account. When I queried this, Airtime said there had been an O2 billing update and that the reward may now show as a separate credit note rather than directly reducing the bill.
I contacted O2 directly and O2 confirmed through customer support that the credit had not been applied to the account. O2 also raised a complaint and provided complaint reference C-031026921. O2 told me that the bill is the evidence Airtime needs because any credit applied to the account would show on the statement. I provided Airtime with the O2 bill and screenshots of the O2 chat, but instead of simply honouring the redemption they continued to give vague explanations and push the issue back.
Separately, I also made a TrainPal purchase through the Airtime link. Airtime confirmed that they could see the link had been used, but still refused the reward by saying that because the transaction did not track, one of the terms must not have been followed. I explained that I used the direct Airtime link, did not use a VPN, did not use a voucher or discount code, did not disable or clear cookies, did not copy and paste the link, and completed the purchase after clicking through from Airtime. They still would not confirm the exact reason for rejection or provide any specific evidence.
This is extremely frustrating because the rewards were earned and redeemed in good faith, yet the £20 credit has not been received and the TrainPal reward has not been honoured.
Airtime should not advertise bill rewards and cashback offers if customers have to chase both Airtime and the mobile provider, provide repeated proof, and still receive vague template responses rather than a proper resolution.
I would not trust Airtime redemptions or earn-by-link rewards until they can show that rewards are actually applied properly, missing rewards are investigated properly, and customers are not passed back and forth or blamed without evidence.
9. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey, thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience this experience has caused you. We take issues regarding missing redemptions and untracked rewards very seriously. We want to get to the bottom of both your £20 O2 redemption and your TrainPal transaction right away. We have reached out to you directly via Trust Pilot to request a few additional account details so our team can look into this matter as an absolute priority. Once we receive those details, we will investigate the status of your O2 credit alongside your complaint reference, review your TrainPal transaction history, and work toward a clear, definitive resolution for you. Thank you for your patience while we fix this for you.
All is good like it
7. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for the 5-star review! We're so glad you're liking the app and enjoying the savings! 😊
Airtime
Been using Airtime for a while now, and it’s been a great way to reduce my phone bill without even realising it, while using my debit cards to pay for every day things like groceries or presents for loved ones. Would highly recommend. A*******
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the glowing 5-star review! 🌟 We're thrilled to hear that Airtime has been such an easy, seamless way for you to save on your phone bill while shopping for your everyday essentials and gifts. We truly appreciate the high recommendation and for being a wonderful part of the Airtime community, happy saving!
It has been beneficial financially
It has been beneficial financially for our phone bill but inly comment would be the pressure applied and constant emails to join UP and get quicker payments, dont like this and can be very long winded to capture £10
4. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to leave us a 4-star review and for sharing your honest thoughts! We're really glad to hear that Airtime has been helping you save on your phone bill. We also appreciate your feedback regarding our communications and the time it takes to reach the £10 threshold. We never want our emails about Airtime Challenge (UP) to feel pressuring, joining is completely optional, and you should always feel in control of your inbox. Thank you again for your input, as feedback like yours helps us make the experience better and smoother for everyone!
Its just like magic
Its just like magic. You spend money on things you would normally buy and get money back. Whats not to love 🤩
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the brilliant 5-star review! 🤩 "Magic" is definitely the goal, we love making it effortless to turn your everyday shopping into savings on your phone bill. Thanks for being part of the Airtime community and happy saving!
This rewards scheme used to be better…
This rewards scheme used to be better but it's slowly been eroded. Boots are no longer participating, it seems, and the new prize draw that replaced the monthly challenges is nowhere near as good.
It's all better than nothing since you do earn if you shop with specific shops (sometimes online only though), but it's not what is was.
3. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for sharing your feedback with us. We completely understand where you're coming from, it can be disappointing when changes happen to features and favorite retailers. Retailer offer availability is at the discretion of the brand, but we are actively working with our partners and hope to have Boots back on the app in the future. We regularly refresh our promotions and challenge structures to try out new formats, but we take feedback like yours seriously as we continue refining the app. We're glad you're still able to save on your phone bill, and we appreciate you staying with us as we work to keep making the app as rewarding as possible.
Since they have changed their rules…
Since they have changed their rules it’s hardly worth doing any more. I mostly only use 2 of the retailers and occasionally one or two others. I’ve just heard they have removed Boots which was one of my 2. It now takes weeks for rewards to be redeemable, as I don’t want to link other cards to join UP, so is hardly worth bothering. I may quit after I’ve had my next £10 off my mobile bill - if it even happens before my contract runs out. Overall it has become much worse since the changes were introduced!
2. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for your review. We completely understand your frustration, when key updates and retailer changes happen, it can feel like the app is no longer working as well for you. Retailer availability is at the brand’s discretion, but we hope to have Boots back on the app soon. Transaction pending times depend on individual retailer verification terms, but standard rewards will paid out automatically once processed within 35 days. We appreciate your feedback and hope your current balance clears smoothly so you can claim your £10 reward.
No earnt rewards
Since the 1st September, I have not earnt any rewards. Nearly every month I would accumulate enough to reduce my phone bill by £5. Boots has disappeared off my account, which is a retailer I use every week. It seems pointless to keep open if I'm not earning anything.
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for being a regular user and taking the time to share your review. We completely understand your frustration. Retailer availability and specific offer terms are ultimately determined by the brands themselves, which means stores can pause or leave the platform from time to time. However, our team is working hard to bring back these offers back, and we sincerely hope to have Boots back on the app for everyone soon. We’d also love to take a look at your account to ensure your other purchases are tracking properly since September 1st. Please feel free to reach out to our support team directly in the app so we can check if there's any technical reason your transactions aren't registering.
I really liked Airtime & saved quite a…
I really liked Airtime & saved quite a bit on my phone bills but now they've withdrawn Boots from list of stores, it was the only 1 I used, so no use to me at the moment 😕
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for being a loyal Airtime user and for sharing your feedback! We're glad to hear we've helped you save on your phone bills in the past, but we completely understand your disappointment about Boots no longer being available. Retailer availability and offers are ultimately at the discretion of the brands themselves, which means participating stores can change from time to time. However, we're constantly working behind the scenes to bring back popular brands, and we hope to have Boots back on the app for everyone in the future! In the meantime, we hope you're able to find some other great offers on the app to keep saving.
Unable to redeem my money
I’ve redeemed £10 and I can’t get it or get it resolved, I have been liaising with them via email and my raised ticket for almost two weeks over £10! I have sent the two pdf bills showing I havent received the credit on my EE bill and still nothing and no response for 4 days now!
Update
Case resolved in the end but took 2 weeks and many emails
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for bringing this to our attention, and we apologise for the frustration and delay in getting this sorted. We know how frustrating it is to wait on a £10 redemption, especially after sending over your bills. To help us investigate further and get this resolved for you, we have requested your details directly through Trustpilot. Please respond to that request as soon as you can so we can follow up and prioritise your email.
Cashback with a bit of messing around
Its a prity much monopoly money but every little helps if your spending in shops that qualify its worth going through app j got for supermarkets but theres not alot of them there mainly expensive shops big ticket items to get max bonus usually 2% upto 8% on new shops on app 2% on regular shops like argos currys boots and similar highstreet brands travel and luxary goods give best deals
1. Oktober 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to leave us a 4-star review and for sharing your honest feedback! We're glad to hear you're finding value in using the app for your supermarket trips and everyday high-street shopping, every bit really does add up over time. We completely understand your point about merchant variety and bonus rates. While higher ticket items and luxury/travel brands often carry the largest reward percentages, we are constantly working to bring on more everyday essentials and popular brands to give you the best possible balance. Thanks again for being a valued user, and happy saving!
Airtime is absolutely awful
Airtime is absolutely awful. It gives you very little and you wait 90 days for a reward. On top of that, people will rarely use the retailers they offer. Try using everyday normal high street retailers to give us a chance to earn rewards and cut the 90 days wait to a max of upto 21 days
29. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback with us. We completely understand that waiting for rewards can be frustrating, and we hear your desire for faster processing times and even more everyday high street brands. The current waiting period depends on individual retailers but we are constantly working with our partners to streamline this process wherever possible. We’re also continuously adding new brands to our network, including everyday essentials like Boots, Argos, and Greggs, to give our members as many earning opportunities as possible. Your suggestions regarding faster payouts and brand selection are invaluable, and we’ll be passing this directly to our product team as we work to improve the service.
I absolutely love it… it does take time…
I absolutely love it… it does take time for rewards to come through.. but it’s bonus when it does I would highly recommend it
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the 5-star review! We're thrilled to hear how much you're enjoying it. While some rewards can take a little time to process and verify, we're so glad that extra boost feels like a great bonus when it arrives. Your recommendation means the world to us, thanks for being a part of our community!
I used to think this was a good app
I used to think this was a good app, but unfortunately I'm disappointed when I joined I was an EE customer but now with a different network but it doesn't seem to redeem. I then reached out asking for my money to be put back, I think it's very disappointing there is no contact number or no live chat. All I want it my money to be put back into the account that I have earned and then I will gift to someone. It's not much of an ask but a long process.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Hey, so sorry to hear about your recent experience. We'd really like to look into this if you would be happy to provider some account details through the Trust Pilot request we have sent. Once we have this, we'll look into this as a matter of urgency.
No help from Airtime at all.
Occasionally, my purchases made by contactless/g-payfrom Boots not tracked. Airtime say 4- digit card numbers on receipts different to that of my debit card lodged wirh them. I tried to explain the 4-digit card code on receipts is a "virtual" card number used when paying by contactless. I have no problems when paying by this method with M&S,Sainsbury's etc. I get my Nectar Points, Sparks etc. I am connected to Airtime via their "Up" benefi benefit so they have my debit card details etc. Replies to my queries appear to be "scripted" responses and we both keep going round in circles. It's extremely frustrating. No help whatsoever.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for updating us, and we are sincerely sorry for the frustration and circular responses you experienced regarding your Boots purchases and virtual card numbers. We fully understand how virtual account numbers work with Contactless and Google Pay, we appreciate you clarifying this with us.
Our team has reviewed your query and manually applied your missing rewards to your account.
We appreciate your patience while we got this sorted, and thank you for bringing this to our attention so we can improve our support.
Love airtime a great saving
Love airtime a great saving
8. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you so much for the 5 star review! We're thrilled to hear that you're loving Airtime and enjoying the savings. Happy earning! 🙌
The way people pay has changed
The way people pay has changed, and I feel it would be so much easier if we could bypass the click a link to get rewards and instead just earn through payment on any linked cards.
If you’re a new customer to the retailer you get the higher reward if offered.
Remembering to check the airtime up before purchasing anything is a long process when in a hurry as most of us are these days.
Frustrating to then receive a notification to say I shopped in two retailers and could have earned rewards by using a link! You know I’ve used them presumably from my linked card so why can’t we bypass the app search?!
28. August 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for sharing this feedback! We completely understand where you're coming from, making rewards as quick and effortless as possible is always our goal.
While card linked rewards work automatically for many of our partners, certain retailers specifically require a dedicated link to track purchases and apply higher reward rates. We know opening the app first adds an extra step when you're in a hurry, and we're constantly working with our retail partners to streamline this process wherever possible.
We really appreciate your insights on making the experience smoother, and we’ll share your feedback directly with our product team to help improve how rewards are tracked in the future
Cashback doesn’t track, and poor customer service
I’ve used airtime for a while as it’s an easy enough concept where purchases track via your card that’s linked and you get cashback.
However I received a notification stating that if i used there link I when booking my next airport parking I can earn 8% cashback, I did this back in July and no cashback was tracked, reached out to airtime and they asked me for proof of purchase, dates, times through receipt etc. I had this to the exact minute as I signed up for a text confirmation when purchasing my airport parking. It is now nearly the end of September I have an email thread that consists of 3 automated emails trying to shut down my case from ‘not hearing back from me’ and a further 3 automated emails that say thank you for your reply we will get back to you. So across two months not a single person has looked at my copies and proof of purchase. The full thing is a shambles and I will not be purchasing anything through there links that are meant to provide me a cashback deal.
20. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for taking the time to share your feedback, and we are sincerely sorry for the delay and the frustrating experience.
Our "Earn with Link" offers work exclusively within the Airtime app. To ensure your purchases are tracked properly, you must use the unique link provided for that specific brand directly inside the app. After a further review of your transaction, we identified that the link within the app was not used on this occasion.
However, we completely understand your frustration given the length of time it took to get this resolved. As a gesture of goodwill, our team has manually added the rewards to your account.
We truly appreciate your patience, and we are using your experience to improve both our support workflows and automated messaging.
Completely out of touch with how people…
Completely out of touch with how people pay for things. Have purposely designed loopholes to avoid the majority of what should be a straight forward purchase.
Having to wait 2 weeks minimum, providing a receipt and proving you used your physical for every transaction just to get it to work is a headache,
It also doesn't even verify if the cards you linked are...verified. Nor does it tell you if it is successfully matched. You could put a typo and never know.
Spams you with notifications which are ads in disguised. I deleted the account.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for leaving your review. We're very sorry to hear about your frustrating experience.
Automatic tracking is core to how Airtime is designed to work, so needing to manually submit receipts or prove physical card usage for every transaction points to an underlying issue with how your card or transactions were registering and we certainly never intended for it to be difficult.
Regarding card linking, our system requires card details to pass direct bank validation checks before a card can be added to an account. If a typo is entered, the card cannot be authorized or saved. However, we hear your point clearly: if a linked card subsequently becomes inactive or encounters a syncing issue, the app should make that status immediately obvious.
We also appreciate your feedback on notifications. We aim to keep members updated on new retailers and boosted rates, but we certainly don't want those alerts to feel like spam or hidden ads.
Even though you’ve already deleted your account, we take your points about tracking visibility and communication very seriously as we work on improving the app experience. Thank you again for sharing your honest perspective with us.
Airtime rewards got greedy! You don’t get anything back anymore.
It’s gone downhill :( I use Boots a lot. This is where I got most my Cashback from. They’ve now gotten rid of Boots and therefore I won’t be getting cash back anymore. I didn’t realise and the past three transactions haven’t been added, I was puzzled but now I know why.
They also got rid of the missions to earn extra cashback. It’s now you get entries into a competition. Currently it says week 3 and there is 136697 members who are in for the chance of winning a share of 10k…. You do the maths. Bit scammy to me.
I had my card linked and I will be unlinking soon if it doesn’t improve. There’s no point me using it anymore.
Another company with a great rewards scheme that has gotten greedy 😊
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Airtime | Power Your Mobile Life
Thank you for leaving your feedback. We're very sorry to hear how disappointed you are with the recent updates, especially regarding the loss of retailers and the changes to our monthly challenges.
Retailer availability can change at the retailers discretion but we know how frustrating it is when a key favourite is no longer available. We are actively working on bringing onboard new brands to give you more ways to earn.
We also hear you on the new weekly competition format versus the previous challenges feature. We take feedback on our reward structures very seriously, and I’ve passed your thoughts directly to our product team so we can evaluate how to make earning extra rewards feel valuable and rewarding again.
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