The customer service is terrible. We had a delivery issue and it took over a week to get replacements. They only agreed to swap them after far too many days of chats and photos. Each phonecall to thei... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Just recently ordered some custom size labels for an A5 arch lever file im using for DVD storage (literally saves up 70% space DVD's take up. Their website was the only one that had stickers e... Mehr ansehen
Unternehmen hat geantwortet
Fantastic company been using AA for several years with multiple orders over the years. In all honesty we have had a couple of issues although AA have always gone above and beyond in sorting the probl... Mehr ansehen
Unternehmen hat geantwortet
We've worked with AA labels to print our new packaging for our woodworking kits. We had a couple of issues along the way getting the samples right and AA labels bent over backwards to sort the issue... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
WHAT WE DO… We specialise in the production of labels in both roll and sheet formats, along with the provision of design and printing services using state-of-the-art HP digital print technology. We manufacture in excess of 100,000 combinations of labels at our production facility in Peterborough and have more than 100 label materials to choose from, over 40 colours and finishes, many different types of adhesives, greater than 1,000 standard shapes and sizes of labels. All of which is produced to exacting quality assurance standards. The most comprehensive range available online, however if you still cannot find a label shape and size to suit your specific application, we will be happy to create it for you.
Kontaktinformationen
23 Wainman Road, PE2 7BU, Peterborough, Vereinigtes Königreich
- 01733 588390
- customercare@aalabels.com
- aalabels.com
3,4
Akzeptabel
2365 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I wanted to give a five star to Laura…
I wanted to give a five star To Laura Butcher. She has provided amazing support to me from the beginning to the end. She paid amazing attention to me and made sure I got the best service and products. She coordinated very well with the communication between the house designers and me. She is very patient and hardworking and deserved to be praised out loud.
1. Oktober 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the most recent order of printed labels Liliane and for taking the time to post this review of your customer experience and highlight Laura's contribution, she is "over the moon" at the moment and it was very nice of you. We look forward to continuing to be of service to Ethnic Boulevard whenever you require assistance with labels.
Telephoned chasing late diapatch of an…
Telephoned chasing late diapatch of an order. The staff member I spoke to had no information other than to tell me the order was "Pending Production." I asked what that meant in terms of delivery and he had no answer. He advised he would have to email production but that there was no guarantee how fast they would reply. Asked for a manager. None available. All managers in a meeting. I had the same issue the last time but had forgotten until I looked at previous emails. Time for a change of company I feel.
25. August 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for bringing this to our attention Shaun and a member of our customer care team has already spoken to you regarding your experience. It only remains to publicly apologise, because this is not the standard that we require from our staff and the individual concerend has undergone re-training in both process knowledge and communications skills. We look forward to being able to demonstrate the correct standard of customer care and continue to be of service whenever you require labels.
This company have a very untrusting and…
This company have a very untrusting and terrible way of dealing with faulty items.
They cost us over £1000. We received labels to use on milk bottles and the ink flaked off. They go out of their way to not fix an issue. Understandably they have to investigate and we offered for all the order to be collected and they can see for themselves, but they refused. Instead they carried out their own test on samples they kept behind, which showed a different result – surprise! The issue could be an intermittent fault and we had many rolls of labels, the fault could have been 4 out of 10…. But they have refused to check this and believe their small test on a couple of labels was good enough to stay we were lying. Not just us, our customer too and their staff. We must all be liars. They said the labels had been cleaned with a chemical, they are milk bottles so this can’t be the case. I am sure they will respond with some rubbish about how they carried out a test in their own kitchen at their office, and how we obstructed their investigation - we didn't, we sent photos and video's, we made many phone calls and sent many emails, showing how the labels were used to prove we weren't doing anything to cause the ink to come off, we took time and effort to get this across, to 'prove' our point, perhaps the customer is not always right? The very odd thing is, we have used their labels before and never had a problem - why would we make it up this time?? Also, we didn't want our money back - we wanted to return the faulty labels and receive labels which weren't flacking off. This is so one sided… as I said, the fault is real, and it could be intermittent. I did start a small claims court claim, but their whole process of dealing with this actually made me ill at a time when we were already worried about our business. All I can do, is never use them again and hope my story can make others do the same.
UPDATE:
I would now like to respond to the below:
Reply from AA Labels
Good afternnon Katy, I have reviewed the video evidence available from the tests conducted by our QA staff and confirm, that even with strenuous effort the print and UV varnish finish on the wrap-around gloss-clear Polypropylene labels, remains unaltered. I have also reviewed the videos supplied by yourself, one of which is not a label produced by ourselves and in the other the physical effort required to remove print via abrasion, is clearly evident. All videos are available to view in support of these findings.
In reference to above...how dare you say one of the labels on the videos wasn't yours! All the labels on the videos are yours and the print came of very easily, this you would know if you had had them all returned and checked for yourselves.
We are saddened at the outcome of this matter and the obvious strength of ill feeling that you have toward AA Labels. We value all of our trade customers and have worked with you on numerous orders over the years and have always managed to jointly find workable solutions to technical issues.
I have never had issues before, so I am not sure what this comment is about? Unless to make out I complain regularly? This is the first time we have had any issues and thats why I am surprised at the way you have handled it.
We do not want the relationship to end this way, irrespective of your choosing to take your business elsewhere and welcome the opportunity to talk this matter through with you again, to explore what opportunity there may be to assist you and your client.
Please make contact with me then and let me know your intentions... you have my email address.
22. Juli 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Good afternnon Katy, I have reviewed the video evidence available from the tests conducted by our QA staff and confirm, that even with strenuous effort the print and UV varnish finish on the wrap-around gloss-clear Polypropylene labels, remains unaltered. I have also reviewed the videos supplied by yourself, one of which is not a label produced by ourselves and in the other the physical effort required to remove print via abrasion, is clearly evident. All videos are available to view in support of these findings.
We are saddened at the outcome of this matter and the obvious strength of ill feeling that you have toward AA Labels. We value all of our trade customers and have worked with you on numerous orders over the years and have always managed to jointly find workable solutions to technical issues.
We do not want the relationship to end this way, irrespective of your choosing to take your business elsewhere and welcome the opportunity to talk this matter through with you again, to explore what opportunity there may be to assist you and your client.
Yours sincerely.
Ian Axelsen
For and on behalf of
AA Labels
Antwort von AA Labels
Thank you very much Ben and we look forward to continuing to be of service whenever you require labels.
Good service!
10. Juni 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for this comment on your customer experience Jo and we look forward to continuing to be of service, whenever you require labels.
Taking forever to arrive there hasn’t…
Taking forever to arrive there hasn’t been any shipping updates In a week and I ordered about a month ago
23. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for bringing this to our attention Isabella, but our customer data-base searches have not located your contact or order details. Please contact our customer care team in order that we can be of assistance in this matter. Thank you and regards.
They are a well run company
19. Mai 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the latest order of matt-white paper labels for use with Direct-Thermal printing John and for the sample request of matt-white paper and gloss-white Polypropylene labels with a super-permanent adhesive and we hope that one, or both materials are suitable for your label application.
We are very grateful for your posting this comment regarding your customer experience and look forward to continuing to be of service to Unique Packaging Solutions Ltd, whenever you require labels.
Antwort von AA Labels
Vous êtes les bienvenus Amal et nous espérons que certains des échantillons de matériel d'étiquette envoyés seront adaptés à votre application d'étiquette prévue. Nous apprécions vraiment que vous preniez le temps de publier une revue de votre expérience client et nous nous réjouissons de continuer à vous être utiles lorsque vous avez besoin d'étiquettes.
You are very welcome Amal and we hope that some of the label material samples sent, will be suitable for your intended label application. We really appreciate your taking the time to publish a review of your customer experience and look forward to continuing to be of service when you require labels.
Antwort von AA Labels
Thank you for the first order of matt-white Polyester labels Helen, following the provision of material sample sheets and for subsequently posting this account of your customer experience. We look forward to continuing to be of service to Gogar Services Ltd whenever you require labels.
Brilliant service
4. Februar 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the latest order of matt-white label rolls for use with direct-thermal printers John and for posting this account of your customer experience. We look forward to continuing to be of service to Wilsons Butchers whenever you require labels.
Very good label supplier
Excellent products and service.
22. Januar 2020
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you very much for the latest order of printed labels and for posting this review of your customer experience. We look forward to continuing to be of service to Enviro Tablets Ltd whenever you require plain and printed labels.
Antwort von AA Labels
Thank you for the latest order of circular matt-white paper labels on A4 sheets Alison and for publishing this account of your customer experience. It is always good to hear from our trade customers and we look forward to continuing to be of service whenever you require plain or printed labels.
Perfect labels for the job in hand
Perfect labels for the job in hand, addressing envelopes, well packed and quickly delivered. Good service all round.
11. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the first order of matt-white paper address labels John and for posting this review of your customer experience. We look forward to continuing to be of service whenever you require additional labels.
Great customer service
Great customer service! Many thanks to Aurelie for her help and advice, she made my project a reality in a couple of minutes after I was shopping around all over the internet for a long time. I recommend AA Labels 100%
7. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the first order of printed labels on gloss-clear Polypropylene Andrey and for publishing this account of your customer experience. We look forward to continuing to be of service Pachamama in Belgium whenever you require labels.
Very good company
7. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the latest order of printed informational labels on matt-white Polyethylene Oben and for posting this review of your customer experience. We are very aware of the needs of our trade customers and it is always affirming to know that the service we provide meets expectation.
Ils sont toujours a l'écoute et font…
Ils sont toujours a l'écoute et font d'excellents produits!
Merci beaucoup!
4. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Merci pour la dernière commande de renouvellement d'étiquettes imprimées circulaires sur du papier blanc brillant Daniel et pour la publication de ce compte-rendu de votre expérience client. Nous espérons pouvoir continuer à rendre service à Au Pain Vivant chaque fois que vous aurez besoin d'étiquettes simples et imprimées.
Thank you for the latest repeat order of circular printed labels on high-gloss white paper Daniel and for also publishing this account of your customer experience. We look forward to continuing to be of service to Au Pain Vivant whenever you require plain and printed labels.
excellent quality !!!
excellent quality !!!
excellent cooperation !!!!!
extremely careful packaging......
3. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Merci pour la dernière commande renouvelée d’étiquettes imprimées de marque et d’information pour les bouteilles Stephanos et pour la publication de ce compte-rendu de votre expérience client. Nous espérons pouvoir continuer à servir le chemin de Paris chaque fois que vous aurez besoin d'étiquettes imprimées.
Thank you for the latest repeat order of printed brand and informational labels for bottles Stephanos and for also publishing this account of your customer experience. We look forward to continuing to be of service to Chemin De Paris whenever you require printed labels.
Fabulous service
3. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the latest order of square matt-white paper labels Beverley and for posting this review of your customer experience. It is always great to hear from our trade customers and we look forward to continuing to be of service whenever you require plain or printed labels.
Excellent Service
3. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the latest order of matt-black vinyl labels Lorraine and for providing this description of your customer experience. We look forward to continuing to be of service to Icon Scientific Limited whenever you require labels.
very responsive
very responsive, well informed and helpful business..
3. Dezember 2019
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for the first order of semi-gloss white Thermal Transfer Printer paper for use with freezer storage of labelled goods and for also posting this review of your customer experience. We look forward to continuing to be of service to Mannavida Limited whenever you require labels.
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