AA Labels Bewertungen 

The customer service is terrible. We had a delivery issue and it took over a week to get replacements. They only agreed to swap them after far too many days of chats and photos. Each phonecall to their customer services was frustrating and unhelpful. This poor service will stop me from using them again.

The labels are fine, but nothing special. The customer service however is awful. We had an issue with a delivery and it took over a week for us too receive the replacements. It took 4 days for them to decided to even swap them, after many chats and photos of the damaged delivery. Each time chatting no the phone was infuriating and there was not a glimmer of help to be seen. Just a call centre reading off a script. Atrocious customer service. I will not be using them again.

The labels are fine and I've been using them for years with no problems. BUT, as a previous review noted, the customer service is not what it used to be. I contacted them to say that my payment had been taken, but the order did not appear on my account. At least there is still a phone number, but the person on the end of the phone was not pleasant. He just told me to contact my bank to cancel the payment and kept reiterating the same thing. I said I would prefer to have the order than have the hassle of contacting the bank. There was no friendliness, or trying to solve the problem, just contact your bank, like it's my fault. Very annoying.
UPDATE. The problem has now been resolved. It did get worse before it got better, but labels arrived and extra payment has been refunded. They are generally a good company with good products, they just need to improve customer service.

I have been dealing with this company for about 8 years. They used to be so friendly and efficient to deal with. Absolutely brilliant. However, there seems to have been a change of customer service staff in the past few years. Recently I placed an order but couldn’t find the artwork I needed to complete the order. I was hounded by customer service, (despite telling them that I couldn’t find the artwork) so much so that I complained. The company’s ethos seems to have changed and it is much more impersonal now. A great shame. Having said all that, I will still order from them but will have to be much more cautious. Customer service has declined so it’s much more difficult to be certain you’re ordering what you need.

I ordered some labels to go into a Rollodex as although a little more than I wanted to pay they were far, far cheaper than elsewhere. Then I had the problem of looking for a template which I thought would be easy (it may have been had I been searching for the right ones!!) :-)
Just past midnight (in self induced exasperation) I emailed the company to ask if they could provide one. At 09:27 that morning they replied with not just one but two in different formats. (A .pdf and a .doc). So surprised at the speed and eficiency from customer service. They will be my 'go to' from now on. 100% excellent customer service and I am so pleased that the size is exactly what I needed. The company provides a service rarely found in this day and age.

What an excellent company to deal with. Site navigation and ordering was very easy. Proof of my order came through immediately for approval. Order updates were brilliant. Fast despatch and most importantly the product was excellent. I will definitely be ordering again.

I am writing this to warn other businesses about the unacceptable quality and "service" provided by AA Labels.

We placed a significant order worth approximately £1,500, only to receive labels that are fundamentally not fit for purpose. The ink and printed sections are flaking and peeling off the material with almost no friction. This isn't just a minor cosmetic issue; it is a total manufacturing failure of the ink-to-substrate bond.

The Evidence: We conducted a standard adhesion "tape test" on samples from every single roll in the shipment. Every single roll failed. The ink lifted immediately, proving that the curing process was defective or the wrong ink/material combination was used for this job.
Despite providing clear evidence and sample test results of this failure, AA Labels has refused to acknowledge the gravity of the problem. To make matters worse, they had the audacity to demand full payment for a reprint to fix a mistake that was 100% their own technical error.
A professional printing company should stand by the quality of their work. Instead, they are attempting to charge us twice for a product they failed to deliver correctly in the first place.

Quality: 0/5 (Ink peels off immediately)

Accountability: 0/5 (Refusal to fix their own manufacturing defect)

Value: 0/5 (Wasted £1,500 and caused significant project delays)

If you require labels that meet basic industrial standards for durability, I strongly recommend you take your business elsewhere. We are now forced to pursue a formal dispute/legal route to recover our funds.

I recently ordered two types of labels. AA Labels called me to confirm the order and it turned out that I had ordered the wrong labels. They changed the order and sent the correct ones. I received them the next morning. They were very helpful.
As for the quality of the labels, I used to order from AA Labels, but I switched to another cheaper company. Unfortunately, the labels peeled off at the corners and dust stuck to them. The labels from AA Labels are perfect. They stick exactly as expected. I will stay with them for a long time. Good product quality and great customer service.

great company to deal with. Thank you

Unfriendly website and would not recommend ..... plus wanted to charge a minimum of £15+ to send 30 sheets of labels because of our postcode which is IV30 .... which is mainland UK!! Royal mail charges between £1.55 and £3.35.

AA Labels are a reliable provider who always give great service.

SRA3 label sheets - 1 label per sheet.

Brand new pack of 100 sheets - almost always arrives 'dusty'. Maybe paper 'swarf' from cutting, but large amounts & very visible. You can sometimes 'get away with it' if you have a white background, but a full colour dark background will leave many speckles unprinted where the 'dust' is. Tried vacuuming each sheet, which helps, but not 100% & really you shouldn't have to do this. The fuser in the printer now has debris embedded on the roller and will need to be replaced. Can't say 100% it was caused by the dusty labels, but noticed after printing them. Issue has previously been reported, & labels replaced. Subsequent orders, revert back to dusty labels. I now use an alternative supplier for these SRA3 label sheets. My recommendation would be to avoid these SRA3 labels.

Would have ben 1 star, but to be fair, the A4 die-cut sheets don't seem to have the same issue. I may cautiously order further A4 sheets, but I will have to examine them very carefully. Replacement fusers are not cheap.

Will definitely recommend AA Labels, so far no hiccups, Abdul's customer service has been simply brilliant. Will be using these guys from now on. Excellent communication.

My contact - Abdul - was very helpful through the whole process from start to finish. The service was excellent, super speedy and good value. Strongly recommend.

I cannot recommend this label supplier highly enough. As a business based in Greece, we needed specialized labels and decided to order samples from this UK company. Despite facing shipping challenges that were completely beyond their control, their customer service was absolutely outstanding.
Our first order unfortunately got held up at customs, and the second was lost by the courier. Throughout both of these setbacks, the team remained professional, responsive, and genuinely committed to resolving our issues.
Special mention goes to Abdul, who assisted me from the beginning in finding the perfect products for our specific application. His expertise and patience were invaluable. Every team member I interacted with demonstrated the same level of dedication and professionalism.
What truly sets this supplier apart is how they handle situations when things don't go as planned. Even though the shipping issues weren't their fault, they took ownership of the problem and worked diligently to find solutions.
For any business looking for quality labels and exceptional customer service, I wholeheartedly recommend this supplier. They've earned our trust and future business despite the international shipping challenges we faced.

I ordered two sets of labels and everything was problematic from day one.

On the website, they promise again and again in many banners that they offer "next day delivery", but that is not true. After I submitted my designs, it took two days to verify them, and then 4 more days before the labels were dispatched. On top of that, three days to deliver. This meant I didn't even receive my order within the same week!

We missed an important deadline, but that was not all.

The quality of one the sets is very bad, with blurry text and lines that lack definition.

For the other set, I ordered transparent labels and they are totally unreadable. I contacted support and they said "that's because you have to put them in a surface that's white". What is the point of a transparent label that is not transparent!

The website has this moto in the header of the page saying: "Right first time, on time, every time". That is just blatantly not true.

I contacted them via email, responses take more than one day and they didn't offer any refunds. If I wanted 50% "as a willing of good gesture" on their part, I'd have to arrange the delivery myself, pay for courier and packaging.

I won't be using them, and I hope this review helps other to avoid the pain.

Professional customer service, quality products. I highly recommend AA Labels.

From searching the easy to navigate website to placing an order, it is all plain sailing with AA Labels. Plus, having next day delivery is a big bonus!

Great customer service from Abdul Haseeb. He helped us in getting our matter resolved efficiently.

Everything about this company is great!
The website is really easy to use, the labels are really good, and the support is amazing! I really can't fault them and I've been using them for a long time! :)