The customer service is terrible. We had a delivery issue and it took over a week to get replacements. They only agreed to swap them after far too many days of chats and photos. Each phonecall to thei... Mehr ansehen
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Das sagen Bewerter
Just recently ordered some custom size labels for an A5 arch lever file im using for DVD storage (literally saves up 70% space DVD's take up. Their website was the only one that had stickers e... Mehr ansehen
Unternehmen hat geantwortet
Fantastic company been using AA for several years with multiple orders over the years. In all honesty we have had a couple of issues although AA have always gone above and beyond in sorting the probl... Mehr ansehen
Unternehmen hat geantwortet
We've worked with AA labels to print our new packaging for our woodworking kits. We had a couple of issues along the way getting the samples right and AA labels bent over backwards to sort the issue... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
WHAT WE DO… We specialise in the production of labels in both roll and sheet formats, along with the provision of design and printing services using state-of-the-art HP digital print technology. We manufacture in excess of 100,000 combinations of labels at our production facility in Peterborough and have more than 100 label materials to choose from, over 40 colours and finishes, many different types of adhesives, greater than 1,000 standard shapes and sizes of labels. All of which is produced to exacting quality assurance standards. The most comprehensive range available online, however if you still cannot find a label shape and size to suit your specific application, we will be happy to create it for you.
Kontaktinformationen
23 Wainman Road, PE2 7BU, Peterborough, Vereinigtes Königreich
- 01733 588390
- customercare@aalabels.com
- aalabels.com
3,4
Akzeptabel
2365 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Highly recommended for custom print labels
We have used AA labels for custom print labels a few times. Customer service has always been great- they have always been extremely helpful with quick replies and customer service on the phone during payment has been great- staff have always been extremely polite. We have been sent samples promptly and the label printing service is fast and the labels have a very professional finish. I would highly recommend AA labels!
9. August 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hi Emily, thank you for your latest printed order with Gloss White Polypropylene Super Permanent Adhesive labels on rolls, and also for taking out the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
The customer service is always the best…
The customer service is always the best as AA labels. I can always trust that I will get exactly what I need.
15. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hi Jane, thank you for your latest printed order with Matt White Permanent Adhesive labels on A4 Dry Edge Sheets, and also for taking out the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Count your lables - undersold and very poor response!
Ordered 6,000 labels in 4 rolls (1,500 on each) back in March but only recently used them all. I completed a full print run on the last roll and counted only 1,200 labels! Poor response from AA and despite a 5-year order history, refused to accept my word, including a screenshot of the actual label count, or fully recompense their failed order. It's important for companies to be accountable for their mistakes.10% discount offered on my next order but I won't be ordering again, will take my business elsewhere to a company that appreciates my custom.
11. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
I would like to apologise for the inconvenience you experienced with your recent order of 6,000 labels, on the last roll of your order you noticed that it contains only 1,200 labels instead of the expected 1,500.
You believed there was a discrepancy in the label count, and we take such concerns seriously. However, as part of our internal processes, we requested the roll in question to be returned to us for further investigation. Unfortunately, we were informed that you have used all your rolls and unable to send the roll back, which hindered our ability to conduct a thorough investigation to identify the issue.
While considering that you are our valued customer we offered a 10% discount on your next order. Once again, we apologize for the inconvenience caused, however, it is important for us to carry out an investigation and identify how the issue may have occurred before we can replace the labels.
Easy to order, slight template issue.
Just recently ordered some custom size labels for an A5 arch lever file im using for DVD storage (literally saves up 70% space DVD's take up.
Their website was the only one that had stickers exactly the size i needed. Order was easy, arrived in a few days.
The template for printing onto the label sheets was just slightly off which is you are a bit OCD is annoying. They put together a PDF template to help but the editable word one would be better.
Having said that I get this issue at work all the time using Avery labels. I don't know if this is Windows interfering but label templates just don't seem to work as well these days.
18. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Hayden, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the slight misalignment of the template for printing onto the label sheets. Our team is addressing the problem to ensure better accuracy in the future. Your feedback is appreciated, and we're committed to improving our services. We hope your next experience with AA labels will be a better one.
Been using AA Labels for many years…
I have been using AA Labels for long time, as a designer/print buyer.
Their range of label stocks is unsurpassed and the Team are always quick to respond to questions with solutions, not excuses.
Highly recommended.
5. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear David, thank you for your latest printed order with our Gloss White Polypropylene Super Permanent Adhesive on rolls, and also for taking out the time to post this amazing review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels 😊
Stickers mis-aligned and no refund given.
Ordered two sets of stickers. 1 which were 25mm circle stickers and the others which were 62mm x 37mm. The 25mm stickers were great and I had no trouble printing them but the larger rectangle ones were mis-aligned on the backing sheet causing the printer to mis some of the print off the stickers. I know its not my printer as I had just used the 25mm stickers and they printed out fine, no issues.
I got in touch with AA labels as I felt there was something wrong with the alignment and I couldn't use the stickers I ordered. After 7 Working days of the customer service team asking for photo evidence, asking how many sheets were left (25 of 29 left), along with their server breaking meaning my complaint log was lost and had to be re-issued, they have said that they cannot offer a refund as they see no problems with the stickers at their end.
I am a new customer and shocked that even after showing photo evidence that the photo sheets were unprintable and the fact there was only 4 sheets used from a order of 29, that they cannot offer a refund. I cannot use these stickers because the alignments are off and I had to use another supplier which I then had no issues printing the stickers.
I would just be cautious using AA labels as if the labels are not aligned correctly your print will be off and you will not be offered a refund because as they put it ( you have opened and used the stickers).
5. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hi Chris,
I would like to apologise for the service you experienced. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you on this occasion. We did offer you 2 solutions to resolve your issue however these were not responded to.
As requested by yourself we have escalated this to our Assistant Manager who has tried calling you to offer a solution. Unfortunately he has not had a response.
Please call us or respond to our email so we can come to an outcome. We look forward to hearing from you soon.
Excellent service
5. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello James, Thank you for your latest order of plain labels on our Thermal Eco Permanent Adhesives labels on rolls and for also taking the time to post this review of your great customer experience. We look forward to continuing to be of service, whenever you require labels :)
Good products and the sales person very…
Good products and the sales person very polite and good skils.
29. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Ricardo, thank you for your latest plain order on our Direct Thermal White Peelable adhesives labels on rolls and also for taking out the time to post this awesome review of your customer experience. We look forward to continuing to be of service, whenever you require labels. 😊
AA Label created a bespoke label for me…
AA Label created a bespoke label for me and made the process very easy They are also fast and efficient and communication is excellent
9. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest plain order on our Thermal Eco Permanent adhesives and also for taking out the time to post this awesome review of your customer experience. We look forward to continuing to be of service, whenever you require labels. 😊
Great service!
I have used AA Labels for a few years and I have always found them fast and very efficient.
I had a problem this week which was resolved quickly and politely by Bisma. Thanks very much for your help!
4. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest printed order with our Matt White Super Permanent adhesive labels on A4 Dry Edge sheets, and also for taking out the time to post this review of your amazing customer experience. We have passed on your comments to Bisma who would like to thank you for the appreciation. We look forward to continuing to be of great service to you whenever you require labels.
Really helpful customer service.
3. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest order with us, and also for taking out the time to post this awesome review of your customer experience. We look forward to continuing to be of service, whenever you require labels.
Very helpful!
Very helpful, patience with me, make me to understand what is the best for my bussines
26. April 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Dorin, thank you for your latest printed order with our Gloss White Polypropylene Super Permanent adhesive labels on rolls, and also for taking out the time to post this review of your amazing customer experience. We look forward to continuing to be of great service to you whenever you require labels. :)
Aftersales
Aftersales customer service is impeccible. I had accidentally ordered the wrong labels and there was a no quibble refund offered within a couple of hours. Excellent!
18. April 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Stephen, thank you for your latest plain order on our Gloss Clear Polyester Permanent adhesive labels on A4 Dry Edge sheets, and also for taking out the time to post this awesome review of your customer experience. We look forward to continuing to be of service, whenever you require labels. :)
Had to use AA labels as part of my job.
Had to use AA labels as part of my job.
Excellent product and customer service.
9. März 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest order with AA Labels and for also taking the time to post this review of your customer experience. We look forward to continuing to be of service, whenever you require labels.
I have dealt with Imran today and he…
I have dealt with Imran today and he has been very helpful. We had run out of the labels that we use and I have to order more than usual. Due to the lateness of the order Imran has arranged that we will receive half our order next day and the rest will be dispatched tomorrow.
14. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest plain order on our Thermal Eco Permanent Adhesive roll labels, and also for taking out the time to post this review of your customer experience. We have passed on your comments to Imran who would like to thank you for your appreciation. We look forward to continuing to be of great service to you whenever you require labels.
My GO-TO supplier!
Have been using AA Labels for Several years now and they are my "GO-TO" for short to medium run labels required at short notice. With the delays in post with Strikes and delays I have been using DPD for delivery but AA Labels took the initative to redirect to Parcel Force to meet a short deadline meaning that I received my product on time and offered a refund of the DPD charge after explaing the reason. Will always receommend them to anyone who asks
25. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest printed order on our Semi Gloss White Paper with Permanent Adhesive roll labels, and also for taking out the time to post this review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels.
Used twice and great both times
We have used AA labels twice now and both times have had fantastic service, Imran who we have dealt with this time has been super helpful and answered all of our questions in a timely manner. The prices and quality of the goods are also great compared to some other companies so AA labels will be our go to supplier going forward
18. Januar 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest printed order on our Matt White Polypropylene Permanent Adhesive labels on rolls, and also for taking out the time to post this review of your customer experience. We have passed on your comments to Imran who would like to thank you for your appreciation. We look forward to continuing to be of great service to you whenever you require labels.
Highly recommended
I spoke to lots of other label/print places and finally found AA Labels they were able to produce the exact measurements for the labels I needed for my products. The process was easy the staff were very helpful, friendly and professional and kept me up to date throughout. I am a start up company looking for companies to work with and build a good working relationship. I will now only be using AA Lables.
6. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hi Clair, thank you for your latest order of customized plain labels with Matt White Paper Labels with Permanent Adhesives on A4 Dry Edge Sheets and for also taking the time to post this review of your great customer experience. We look forward to continuing to be of service, whenever you require labels.
Excellent customer service
Fantastic company been using AA for several years with multiple orders over the years. In all honesty we have had a couple of issues although AA have always gone above and beyond in sorting the problem out. More recently we have started ordering packaging from AA, and again any issues have been resolved swiftly. Thank you so much!
23. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hi Ian -Thank you for your latest printed order on packaging cartons, and also for taking out the time to post this great review of your experience. We would also like to thank you for continuing to put your trust in us and giving us the opportunity to be able to resolve the issues we have faced. We look forward to continuing to be of great service to you whenever you require labels or cartons.
Very prompt to respond to email…
Very prompt to respond to email quotation query. Quote was straight to the point. Hence we placed an order with them. A very helpful sales person iron out some details of the order.
22. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your latest printed order on our Gloss White Polypropylene with Super Permanent Adhesive roll labels, and also for taking out the time to post this review of your customer experience. We look forward to continuing to be of great service to you whenever you require labels.
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