The customer service is terrible. We had a delivery issue and it took over a week to get replacements. They only agreed to swap them after far too many days of chats and photos. Each phonecall to thei... Mehr ansehen
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Das sagen Bewerter
Just recently ordered some custom size labels for an A5 arch lever file im using for DVD storage (literally saves up 70% space DVD's take up. Their website was the only one that had stickers e... Mehr ansehen
Unternehmen hat geantwortet
Fantastic company been using AA for several years with multiple orders over the years. In all honesty we have had a couple of issues although AA have always gone above and beyond in sorting the probl... Mehr ansehen
Unternehmen hat geantwortet
We've worked with AA labels to print our new packaging for our woodworking kits. We had a couple of issues along the way getting the samples right and AA labels bent over backwards to sort the issue... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
WHAT WE DO… We specialise in the production of labels in both roll and sheet formats, along with the provision of design and printing services using state-of-the-art HP digital print technology. We manufacture in excess of 100,000 combinations of labels at our production facility in Peterborough and have more than 100 label materials to choose from, over 40 colours and finishes, many different types of adhesives, greater than 1,000 standard shapes and sizes of labels. All of which is produced to exacting quality assurance standards. The most comprehensive range available online, however if you still cannot find a label shape and size to suit your specific application, we will be happy to create it for you.
Kontaktinformationen
23 Wainman Road, PE2 7BU, Peterborough, Vereinigtes Königreich
- 01733 588390
- customercare@aalabels.com
- aalabels.com
3,4
Akzeptabel
2365 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 33 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Incompetent company.
I use AA labels years for this and previous company . Now service is just incompetent.
Ordered labels and never received photo to approve and they been printed wrong dimensions and they argued and never refund. Ordered labels and box designs service for two options and receive one option and never give me pdf file which I pay for.
And worse order box to print 7 November, week later approved to print . And 22 November they send me message not able to produce for another week.
Just unprofessional.
Remember you loosing customer just once .
I will never order again up there and not recommended current AA print.
22. November 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Maciej, Thank you for your recent orders of printed cartons and labels and for taking the time to share your feedback. We value every opportunity to understand and improve your experience with us. Regarding your orders, the design refrence provided was based on an AI-generated image and due to the complexity of the reference, it required a few days to create a new design. Our team worked carefully to create the designs and shared them with you for approval to ensure they met your expectations. The design was then approved by yourself however, you then later confirmed that you may have approved by mistake due to your busy schedule. To show our commitment to ensuring your satisfaction, we have also offered to create designs free of charge as a gesture of goodwill. We sincerely apologize for the delay in the carton order caused by a system glitch and deeply appreciate your patience throughout the process, we expedited your order and produced it within a couple of days as soon as it was brought to our attention. Your satisfaction is our priority, and we look forward to the opportunity to work with you again on this project and any future ones. Please feel free to reach out to us for any carton or label needs.
Great overall customer experience
The price was great, the customer care rep was extremely helpful and answered all of my questions fully and very promptly. They sent me out free samples which were very useful and really helped me in deciding on which product to buy from them. Just a great experience for me!
20. November 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello David, Thank you for your Plain Matt White Polypropylene Permanent adhesive roll labels order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂
Great Value, Product and Service
I had a lot of questions but was fully supported through the process of getting the right boxes and colours. They hit all the key things of value, service and quality of the end product. Many thanks for your help, look forward to ordering again!
13. November 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Jay, Thank you for your Printed Folding Cartons order and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels or cartons.🙂
Bought silver labels
Bought silver labels, great service
11. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Rob, thank you for your recent order with Matt Silver Polyester Permanent Adhesive labels on A4 Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Fast delivery
Fast delivery, quick service, good quality prints.
25. Juni 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello, thank you for your recent printed order with Matt White Permanent Adhesive labels on A4 Sheets, and also for taking the time to post this amazing review of your customer experience. We're thrilled to hear that you were pleased with our fast delivery, quick service, and the quality of our prints. Your kind words about your experience mean a lot to us.
We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Very satisfied with AA in all regards
Very satisfied with AA in all regards. The staff have been incredibly helpful and patient throughout the entirety of the lengthy consultation process and produced the labels to the highest possible standard. Thank you for your assistances.
31. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Alexander, Thank you for your Bespoke A4 sheets order with Hot Gold Foiling and also for taking the time to post this amazing review of your customer care experience with Faheem. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels.
Helpful customer service
Helpful customer service, got my issue sorted out.
17. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello, thank you for your recent plain order with Matt White Freezer Adhesive labels on A4 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Great quality, speed and VFM
Delivered very good quality labels in good time and great value for money - very pleased. The order was an uncommon size which I couldn't find elsewhere but AA Labels seem to have a vast range.
3. Mai 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Marcus, thank you for your recent plain order with Matt White Permanent Adhesive labels on A4 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Eventual acknowledgement of under inking after a struggle, then pestered every day to ammend my review, even though I was on holiday abroad!!
This company have been doing our wine labels for 4 or 5 years. Unfortunately this years labels were a completely different colour than the previous 4 years. I sent a picture of the two labels and was first told the colours were the same, then that old labels might fade (the old label is much richer and darker, its the new one which is very faded and under-inked), then I was offered the chance to buy 3000 more at a 10% discount from the same person who claimed the massively different labels were the same colour.
I am now revising this review, but still far from happy. A manager from the company phoned after I posted my initial experience - she was very helpful acknowledged the big colour difference, explained that the customer care officer had not bothered to look at the images of the actual labels that I had sent him, but had simply looked at the printers proofs on the computer screen. The lady kindly replaced all the under inked labels free of charge.
The problem is that every day since then, for a week, I have been pestered by emails from the customer care agent asking me to amend my review - even though I told him we were on holiday last week - it really is actually more unpleasant than the initial problem with the labels and has negated the good will that the senior manager generated by acknowledging my concern about the labels and replacing the under inked ones!
12. April 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Thank you for your review and feedback. Firstly, we want to extend our sincerest apologies for the disappointing experience you had with your wine labels. We regret any inconvenience or frustration this may have caused.
We investigated your complaint of a colour variation by matching the control samples we kept from your recent order with your previous order. This is our internal process - the reason we do this was explained to you by the Manager who called you as the colours on the screen can vary. As you can appreciate, internally, we couldn't notice a major difference between the control samples from your recent order and the order from last year. Based on this information, we advised that there were no major differences in the print and offered a 10% discount on a future order as a gesture of goodwill.
A Senior Manager contacted you to find out more about the issue you were facing and to see if anything further can be done to help resolve the issue as you weren't happy with the above outcome. The manager explained our internal process and took your comments on board. The images of the control samples were also shared with you and you were happy the samples were a perfect match, however, you felt what you received did not match this. You were then offered a free of charge replacement for the full order. You informed the manager you only had an issue with 1 design and she went ahead and replaced that 1 design for you.
We updated you via email on your order status and also asked if you could revisit your review to provide a true reflection of the service received including a true representation of the facts and the events that took place as explained above. You agreed and then stated you were having difficulties locating how to amend the review on the same day. A customer care agent reached out to you answering your query and provided assistance on how to amend the review. You advised you were still having difficulty amending the review and asked for some assistance. A customer care agent responded once again advising how to amend a review in more detail. As there was no further response, the agent followed up for a response. At no point was it our intention to pester you as we were trying to assist you in your query. Once again, we would like to apologise if you felt this way.
If there is anything else we can do to further improve your experience or address any remaining concerns, please do not hesitate to reach out to us directly.
Great service and products
Switched to these a few months back and have been ordering regular as the products and service is much better. They've recently sent an order out on Next Day Delivery for me as I'd emailed them to say I was desperate for it, they didn't even charge me for next day delivery. Great company and products, would recommend.
27. März 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Brian, thank you for your recent plain order with Gloss White Polypropylene Inkjet Permanent Adhesive labels on A4 Sheets, and also for taking the time to post this amazing review of your customer experience. We're thrilled to hear that you've had such a positive experience with our products and service since switching to us a few months ago.
Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Excellent service
Excellent quality labels! They have label sizes not available elsewhere. Also - outstanding customer service, very reponsive and understanding. Faheem went above and beyond to help us. Thank you!
6. März 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Jakub, thank you for your recent plain order with Matt White Permanent Adhesive labels on A4 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Fantastic Service
Fantastic Service, Fast Delivery.
21. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Rob, thank you for your recent printed order with Luxury White Permanent Adhesive labels on A5 Dry Edge Sheets, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Great service and speedy delivery
20. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Alan, thank you for your latest plain order with Thermal Eco Permanent Adhesive labels on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Excellent customer service and product
Excellent customer service and product. Called and the team worked with us to find exactly the right specification and delivery was then very fast.
8. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Hello Sally, thank you for your recent plain order with Direct Thermal White Peelable Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Easy Purchase
Approving the design, and seeking advice on the order was simple.
Delivery was within the timeframe I expected.
Thanks for making ordering easy!
1. Dezember 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Good Afternoon, Thank you for your recent printed order with Matt White Permanenet Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Great products and service :)
9. November 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Jonathan, Thank you for your recent printed order with Gloss Clear Polypropylene Permanent Adhesive labels on rolls, and also for taking the time to post this amazing review of your customer experience. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Top Class Service
As always, it is a pleasure to deal with aaLabels. From point of order to delivery they are a thoroughly professional and dedicated team. Always keeping me informed, whether it is for proofs. production or delivery timescale and updates, aaLabels are the company i go to for this kind of label.
11. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Paul, thank you for your latest plain order on our Matt White Polyester with Permanent Adhesive on A4 Dry Edge sheets and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Awful customer service. When there's a problem, they ignore you!
Labels won't stick onto the item we need to stick them onto and AA labels aren't responding to our request to collect them. I have written over 20 emails and it's been almost 4 weeks to try and get this resolved. We have been using them for many years but at this rate they will lose a valuable repeat busines customer and I have been forced to contact my bank to get a refund. They have falsely advertised. Stickers need to stick. Shame their customer service lets customers down when there is a problem. SORT IT OUT AA LABELS!!! STOP IGNORINIG THE PROBLEM!
8. September 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Daniel, Thank you for raising your recent concern about feeling unassisted by our team. We have thoroughly investigated the matter and we are always mindful of the significance of a resolution that is satisfactory for both parties. You were kept up to date throughout the investigation and updated following each step of the process. As the complaint was raised about the product being faulty, we had to thoroughly investigate the matter in case this had a wider impact. After our investigation, we reached the conclusion that the labels were not faulty and it appeared that an incorrect product had been ordered. This observation was confirmed at your end, indicating that the issue lay beyond the functionality of our labels.
We also sent you a summary email before the production of your labels, therein asking you to confirm all specifications, which you did. You advised that you would leave several negative reviews should we fail to replace or refund, which you have done. Furthermore, you offered to remove your reviews if we replaced or refunded your order and we have respectfully declined your offer. We would also like to take this opportunity to thank you for placing more orders after this complaint was raised; we are pleased to have not lost you as a valued customer.
Nothing to complain about
Nothing to complain about, everything is ok
25. September 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Valentin, thank you for your latest plain order on our Direct Thermal White Peelable adhesive on rolls and for taking the time to post this awesome review of your customer experience. Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations. Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
Conscientious staff who sorted out my…
Conscientious staff who sorted out my enquiry and subsequent order as quickly and efficiently as possible. Very happy with the service.
13. September 2023
Bewertung ohne vorherige Einladung
Antwort von AA Labels
Dear Andy, thank you for your latest plain order on our Matt White Polyester with Permanent Adhesive labels on A4 sheets and for taking the time to post this awesome review of your customer experience.
Your kind words about your experience mean a lot to us. We strive to provide exceptional quality and customer satisfaction, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.
Your review not only encourages us to maintain our high standards but also reinforces our belief in the value we offer to our customers. We look forward to continuing to be of great service to you whenever you require labels. 😊
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