Steve

Hi Steve,

Thank you for taking the time to leave a review. We understand that you have not yet used our services or made a claim, so are unable to comment on that aspect of cover.

We also welcome feedback on the sales journey and your experience using our website, as customer feedback is important to us and helps us identify where we can improve.

Kind regards,

Chloe

Hi Steve, thanks for taking the time to share this feedback, I'm pleased to hear that you are generally happy with the service you have received ☺️

Thank you for your review. We're glad you’re pleased with our rates and online platform, and that transferring to a higher-rate account was straightforward and penalty-free.

Thank you for your review. The reason we request feedback post purchase is to understand why customers chose Leisure Guard. We assume there were reasons behind your decision over other providers? Customers have the option to purchase online or over the phone and is useful to obtain feedback on their experiences. Other feedback such as how did you find the cover? Was price expectations met and did this compare well to other providers?
We only ever issue two emails to obtain feedback, the second only issued in case the first email may have been missed, so we apologise if you feel like this is pestering you and that is not our intention.

If we can be of assistance please do not hesitate to contact us.

Hi there,

Thanks for your review.

We're so sorry to hear this. It sounds like the emails you have received are manual reminders which are set up by yourself, we are unfortunately unable to disable these on our end. However, you can do this by simply going to the reminders section on your account.

I hope this helps, but please do feel free to get in touch directly at talktous@thortful.com if you need any further help with this, and one of the team will be more than happy to get back to you and assist you with this shortly :)

Thanks,
The thortful Team.

Hi Steve! Thank you for sharing your review. I'm sorry to hear about the disappointing experience with your order, especially with the missing items and the difficulty in reporting the issue through your online account. Could you please complete the information request that I've sent so I can look into your case to see what has happened? Thank you for your understanding. - Zanya

Dear Steve,

Thank you for posting your review for Blackwell's. Please accept our apologies for any inconvenience caused in receiving the review request email at the time of ordering. It is sent at this time to allow our customers to choose a time that suits them best to review, although we highly advise to do so at the time of receiving the item ordered to offer a full order experience. We appreciate all customers taking the time to leave feedback so we can connect and learn from our customer experiences.

We hope your order arrives safely with you soon and you are pleased with your purchase. Should you update your review upon receiving your order, we look forward to receiving your feedback.

Thank you for purchasing with Blackwell's.

With best wishes,

Hannah
Blackwell's Online Customer Service

Thanks for the review Steve. Postal strikes are causing a headache with delivery but pleased you got our SIM