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Order No. WM 410596
It is disappointing that I have to write a further review of Watson Fuels; under a previous review, 2 years ago now, I discussed how WF repeatedly missed deliveries over a 2 month period; that time I eventually cancelled the order & went with WP Group; this time round they have missed the agreed 'delivery within 2 week period' and the same inability to source information from the delivery depot is being realised; I have advised that I currently have no heating; hopefully the 3 Star rating will not make its way to being a '1'.

Over Pricing
Any reason why John Lewis is selling Ladies Lovely Tissot Gold watch T0580093303100 (Product Code: 41917605) at £540.00; this watch is widely available (including direct from Tissot) at £365; in fact available from Francis & Gaye in Coventry at a reduced price of £292; as a regular shopper to John Lewis I do expect to pay perhaps a little more, but 85% mark up from the price at Francis & Gaye is totally unacceptable.....I would have to be a total idiot to shop with you in this instance

Date of experience: 23 December 2024

Any reason why John Lewis is selling Ladies Lovely Tissot Gold watch T0580093303100 (Product Code: 41917605) at £540.00; this watch is widely available (including direct from Tissot) at £365; in fact available from Francis & Gaye in Coventry at a reduced price of £292; as a regular shopper to John Lewis I do expect to pay perhaps a little more, but 85% mark up from the price at Francis & Gaye is totally unacceptable.....I would have to be a total idiot to shop with you in this instance

Pls refer to my previous communication 10.10.24 (a disgruntled customer - former); what sort of company are you informing me & others of alternative means to communicate complaints; this has been going on forever, you need to sort out the failing complaints system at source and start showing a little respect to your customers!!

My experience of this company has been very poor, nearing 1 year on from my initial complaint matters still remain unresolved; I would urge consumers to think twice before engaging this company, perhaps looking up the many posts on Facebook; similarly why does the Consumer Ombudsman (or their representatives) have a link dedicated to D & G, peculiar! Companies House shows an operating profit of near £50m for 2023, guess it is up to us the consumer if we want to support future growth!

Still trying to resolve the outcome from a visit in Circa September 2023; from this visit D & G suggested that the boiler was beyond economical repair despite the quotation coming well within the allowed figure set by D & G; I question the competence of the Worcester Bosch Repairer, this given a) previous experience from the individual (where he called for assistance), b) his gas bias (we have an oil boiler) & c) that the boiler remains working today without any further intervention (why then had he suggested all the repair items necessary); also totally dissatisfied with the correspondence received from yourselves, for example your letter of 9.4.24 clearly states that the colleague investigating the case will write to us within 8 weeks of the original complaint, this has still not been received; when trying to speak with you I can only get hold of an Africa based call centre, they are limited to what they can do, I need to speak to head office.......a very dismal performance, can only assume that any positive feedback is from D & G themselves

I have long standing cover arrangement with domestic and general; 6 months ago the visiting engineer diagnosed a fault and said he would need to consult with Worcester or d&m to see if they would pay for the repair as it may cost too much; I had no response after that so I chased up; I was advised that the boiler had been written off as it would cost too much to repair; after much chasing you were able to confirm that parts and labour came to circa £750; after much chasing I received this in writing and you gave me various options; I queried why it was a write off when the policy gave a max repair figure of £1500; after much chasing I received a response; the response did not address my query; I raised my concern and received a further response, again after much chasing, which again did not address my query; on the 20th February I responded to this latest letter from yourselves; I have had no response; it remains that you have not stated why you have designated my boiler as a write off and not provided me with the correct information to how I go about redeeming a £750 discount for a new oil boiler; incidentally the boiler has been running all this time without intervention

The single star performance rating is a whole star above this companies true worth; I reported a fault in my meter to Symbio near 7 months ago; it has taken until now for them to correct it; well I say correct, the economy 7 has still not clicked in and the correction of charges over this period of fault is still to be made; over the period since reporting the fault I have sent a further 7 emails & not one responded to; they appear to only respond to a call, that is when you get through.......dismal dismal dismal