avoid
The single star performance rating is a whole star above this companies true worth; I reported a fault in my meter to Symbio near 7 months ago; it has taken until now for them to correct it; well I say correct, the economy 7 has still not clicked in and the correction of charges over this period of fault is still to be made; over the period since reporting the fault I have sent a further 7 emails & not one responded to; they appear to only respond to a call, that is when you get through.......dismal dismal dismal
Antwort von Symbio Energy
Dear Customer,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We would like the opportunity to talk and investigate your feedback further.
Request you to drop a line with your contact information on reviews@symbioenergy.co.uk we will ensure our team will contact you with 72 working hours. We strive to better ourselves in doing so we would aim to contact you with an effective resolution.
Regards
Symbio Energy Team