Chaotic software results in wasteful phone call
Chaotic software resulting in nearly 1 hour on phone. AXA email sent ,e to web page, saying my direct debit details had changed 9they hadn't - AXA no longer accept bank direct debits!!). My account would be 'expired' (English?). Phone agent tried to take a credit card (via phone keyboard). Failed 3 times. Then tried to set up new account, was half way through, phone call cut off ... no call back. Decided to try again online (with same credit card). What a waste of everyone's time. Does not someone test this before putting into action? PS Agent pleasant, but just 'obeying orders' from his screen.
Antwort von AXA Assistance
Hello, we appreciate feedback and are sorry to learn you are unhappy about your experience. If you would like to log a complaint regarding this, please contact us via claimcomplaints@axa-travel-insurance.com. Alternatively, if you would prefer to speak to an agent, please call our Complaints Team using the contact information on your policy documentation. Thank you for bringing this to our attention. We take your comments seriously and will review the points you raised. Your feedback helps us improve our services.