X1 Sales & Lettings Bewertungen 

The experience was awesome
Mikuy did amazing work

Patrick Henry - rude, dismissive and wasted my time. In the end I had to use a different agent

Just been hit with my end of tenancy and x1 are trying to charge me for maintenance issues reported weeks (and in some cases months) ago.

Add to that I was unable to shower / live in the property for the final two weeks of my tenancy with 0 urgency to resolve from X1

If they reply to an email - it takes weeks if not months.

Still waiting on a callback requested 3 weeks ago... shambolic cash grabbing antics.

My experience with X1 Sales & Lettings has been incredibly stressful from the very beginning.

I applied for A10B at The Edge in Liverpool and what should have been a straightforward tenancy process has dragged on for weeks. There was repeated confusion over my room, with references at different points to A10B and A12B, which made an already stressful process even more confusing.

The referencing process through Let Alliance was also extremely frustrating. My guarantor provided the requested information and documents multiple times, yet we were repeatedly told to wait, then later told that something else was outstanding. At one point I was told the final report should be completed within a certain timeframe, only for the process to continue being delayed. My guarantor and I had to repeatedly chase both companies ourselves just to find out what was happening.

Communication from X1 throughout has been very poor. Emails often take far too long to receive a response, calls are difficult to get through on, and I have repeatedly had to chase different people for basic updates. I have been passed between X1 and Let Alliance rather than having someone take ownership of the situation.

My referencing and pre-tenancy process are now shown as completed, yet I am still waiting for the final tenancy agreement, payment details and confirmed key collection/move-in arrangements. I have tried calling and emailing again today and am still struggling to get a clear response.

Because of these delays, I have already had to extend my temporary accommodation and pay additional costs. My current accommodation ends tomorrow, I have around 10 boxes of belongings to move, and I cannot even confidently book my movers because X1 still has not confirmed when I can actually collect the keys.

I was also concerned to find that the draft tenancy agreement said I would be responsible for utilities, despite The Edge being advertised as bills included, meaning I then had to chase X1 for clarification on that as well.

This whole process has caused a completely unnecessary amount of stress at an already difficult time. What is most disappointing is that the problems have not just been one isolated delay — it has been weeks of poor communication, conflicting information, repeated chasing and uncertainty.

I simply want X1 to complete the tenancy process they have already started, send the final agreement and payment information, and confirm my move-in arrangements. A tenant should not have to chase this many times just to find out whether they will have somewhere to live the following day.

I will update this review depending on how X1 now handles the situation.

Elisha has helped us so much over the past few months finding a flat. She made the process very easy and was super kind.

Lovely people and help throughout the apartment process !

Had a few issue and emailed the block management. Didn’t expect a reply. But had a prompt reply from Beth and stuck to her word and sorted it out

I’d definitely recommend Elisha, who has been supporting us throughout the process of renting our new flat, has been incredibly helpful. She always answered all of our questions and gave us reassurance whenever we needed it. She’s been lovely and professional throughout, making the whole process feel much easier. We’re now just one step away from signing the agreement and moving into our new flat, which we’re really looking forward to! Thank you, Elisha and X1 Liverpool!

Beth Karaski is a pleasure to deal with and is really helpful, friendly and always professional. She is clearly very good at what she does and doesn't miss a beat. Thanks Beth

Elisha was very helpful and answered all my questions. The viewing didn’t feel rushed and she took her time to show me around and gave me good advice on all queries I had.

Elisha was great at answering any questions we had, would definitely recommend her

I rang up about a viewing and Elisha was so helpful in answering all of my questions, would definitely recommend!

Elisha was absolutely amazing! She made the whole experience less stressful and answered any questions I asked. I would recommend Elisha to anyone!

I had a great experience with Laura who helped me secure my Baltic Apartment and assisted throughout the referencing process

Elisha was really lovely, helpful and willing to answer any questions i had for the properties I viewed! She has good communication skills and pleasant manner

I am almost certain the majority of these posts are written by bots. First of all the pictures of our flat didn't reflect the flat we moved in to. We moved in and it hadn't been cleaned, tobacco and cannabis down the sofa and huge dustballs everywhere.

We thought we were moving into a council tax band B because of what the ad said but instead when we received the first council tax letter we learnt it was a band C.

Our agent changed quite often. We had people coming to do 'repairs' for things we had never asked for, and the things we asked for were never acknowledged. For example, within a week of moving in they told us that they were going to change the blind as it didn't fit the window. We followed up on this with not response. 1 year later it was exactly the same. I took days off work to be there when checks were supposed to happen and nobody came.

We were without an elevator for 5 months, when we contacted them about this they said they would contact us with updates. 3 months later and no updates we decided to ask and the response was rude. They then told us we would have to call and notify the building management about the lift because it was separate to them. We never got this information at any point. The same way they never told us where to pick up parcels or dispose of rubbish bags.

Finally, when we ended our tenancy, they tried to charge £260 to repaint the whole flat despite it being cleaner than when we found it. We ended up fighting this through an independent auditor who recognised their charges were completely unfair. We paid nothing.

They also tried to charge us for a mattress that we didn't dirty. Conveniently they didn't take a photo of this on the first inventory check and tried to charge us when we left.

I would avoid this company at all costs, take photos of everything to cover yourself because they will try and charge you for anything.

2/10 service from the company.

Phil is always so helpful nothing is ever too much for him

Very quick and smooth process, went for a viewing and came out presently surprised by the standard and quality of the studios, so I immediately put a holding fee down. Thank you Jevan for being so helpful and attentive.

I had a open viewing with Jevan yesterday, he was very informative and the viewing was very smooth’

Elisha was great and answered all my questions throughout the viewing! Thanks so much for all your help.