X1 Sales & Lettings Bewertungen 

What a complete and utter joke of a “company”.
X1, specifically X1 Liverpool, is no more than a stepping stone company for the young and assumedly post graduate office staff that work there.

Maintenance and tenancy care team members change more than the seasons and this is most likely the reason that their administrative coherence is none existent. They don’t communicate with each other or you as a tenant.
It takes weeks to get a reply which will ultimately be a pass-the-book reply in its nature.
The administration for maintenance might do a barely satisfactory job of replying to raised issues in time, but whether something actually gets done or not is another story.
We had an issue with mould forming in the corners and along the edges of some of the rooms. I was met with “that’s not mould”. Because it was green instead of black. This was a problem for the 3 years we were there.
We had another issue with a soil stack leaking between our flat and downstairs for months. It took around 10 or more visits from either X1 or IPM before the issue was fixed. They did leave a hole in the washing machine cupboard ceiling though.
We had an unhygienic mashing machine that we flagged for maintenance and they did have someone out fairly quickly. However we were told nothing was wrong with it. Because all dishwashers have black mould in the door seal and leave flaky black mould on your clothing. Did you not know? I’ll add that the spots on my back have cleared up since leaving but I’m sure that’s nothing to do with it.
Some issues were solved. Like the mould that formed in the shower because there’s no decent venilation. They covered it and resealed it but it came back. Also, be prepared for maintenance workers to come and try and investigate faults you HAVEN’T reported. Actually two of them insisted on entering the property whilst my girlfriend was working from home alone, despite her telling them with certainty that the fault they are describing didn’t exist.

Now regarding tenancy care. Once you get a reply after more than a week, you will be made to feel like you’re being heard but actually you’re not. Your issue gets forgotten about so you have to chase and speak to someone else because the person you were dealing with doesn’t work there anymore and/or hasn’t passed any information on to their TEAM members. Most of the team members I came across sounded like they had no idea what was going on.
I remember trying to get an answer as to why tandem car parking spaces were being rented out as two individual paces for less that an individual space, because of course that makes sense. But you will get blood from a stone sooner than get an answer in most instances.
I had a time sensitive issue towards the end of my tenancy which took 3 weeks and 3 separate members of staff to address before it finally was and of course by then it was too late and now I’m expected to pay the price.

Now that I have left I have also had my inventory report back for, get this, a deep clean and oven clean (we left it cleaner than when we got it), washing machine cleaning (the above account makes this hilarious), shower resealing (again, hilarious) and redecorating?!! In what world are we liable for that? All the walls are still white like when we first moved in? Anything else is wear and tear and not down to us to fix. I think it might be because the walls that were ruined by the mould I mentioned because all their buildings are falling apart and aren’t water tight apparently. I know someone who’s building had a green mesh surrounding it during her tenancy in Manchester because the cladding was falling off. 3 years later it’s still wrapped up in mesh. Another example of their band-aid style approach to maintenance by just painting over mouldy walls and wrapping buildings in mesh to stop them falling apart. One thing I will concede from our inventory report; the broken toilet seat. Yeah that’s on us. But £122 to fit a £20 toilet seat? I’d like to be the plumber that works for them because they’re making a fortune.

In summary, tenants and investors, I wouldn’t waste your time, money or sanity on these jokers. They’re the Ryan air of letting agents and so are their buildings. At least Ryan air is cheap.

Elisha was lovely, super friendly , answered all my queries and explained the process well.

Elisha made the viewing pleasant and her customer service was lovely

Thankyou

Currently Anna is dealing with my desire property she is really nice and friendly. I really like the way she is answering my question. Definitely recommend them.

Elisha did the viewing with us, she was punctual, informative and very helpful.

Anna was lovely and informative when showing us around at a viewing.

good communication . Jevan helped speed the process up for my move in .

It was always hard to get through to the department which was mainly incharge but Jevan was helpful all through the process.

Roisin was incredibly helpful, responsive and professional throughout. I needed some additional documentation relating to my tenancy, and she made sure everything was arranged quickly and efficiently. Bern prepared the document for me, and the whole process was handled very smoothly.

Communication was excellent, and everything was made very straightforward. I really appreciated the help from both Roisin and Bern.

Thank you both!

From moving in day to leaving day nothing has gone right, had a toilet leak the took 6 weeks to fix, reported a faulty boiler automatic timer that took 6 weeks to reply to my email, I give notice which was accepted I move out to new accommodation as my notice date was accepted, they now are chasing me for money and saying my notice was not accepted, they will chasing you for every last penny even when things are done the correct way, never again avoid avoid avoid. No one can own up to anything at This place always passing the buck to someone else.

Loved Peter Phil and micheal putting up a beautiful activities at the common space. Loved it and look forward to more

Had a great time would love something like this again

had loads of fun!peter phil and michael were great!

Peter, Michael, Phil - L1 boardgame & gaming night - all absolute gems. Belter night & nobody was a pain 💗💗

it's a great party , lovely food and drinks , staff are very nice , Thank you for Phil, Peter and Michael, excellent service and really good memories .

The first social event in the building I went to and had a really good time. Micheal, Peter and Phil have made sure that we had plenty of entertainment and food (including vegetarian and vegan) will definitely go to another event :)

Peter, Micheal, and Phil put on a wonderful get to pizza and drinks night, so much fun!

It was fun meeting new faces and the pizza was delicious thank you Peter and Michael and Phil

Great fun meeting everyone! Big thanks to Peter, Michael and Phil !

Everyone was friendly and welcoming and more events as I would definitely come. Peter, Michael and Phil were great. Very chatty and made me feel very welcome