My medicine was well packed. Came on time. Delivered by helpful kind postman. When I forgot to order one important tablet. I phone Well and they immediately got in touch with reception at the doctors... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Wow I have had my medication delivered by Well Pharmacy for nearly 6 years. They're amazing. I always receive messages to remind me it's time to order my medication, They keep me updated of what... Mehr ansehen
My "default" pharmacy for prescriptions. Went through from GP, had notification to pay for it on site, but no indication of timeframe for delivery (2-4 days) until paid for, and then no option to ca... Mehr ansehen
Unternehmen hat geantwortet
Had to get some meds for my father-in-law who is staying with us to recuperate from knee surgery. The staff could not be more helpful Jason the pharmacist even took time on busy morning to talk to me... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
With over 650 pharmacies, we are the second largest pharmacy chain in the UK. As well as making sure you get your NHS prescriptions quickly and easily, our expert pharmacists are on hand to give you advice and support with your health needs. Through our website and app we offer a free NHS prescription delivery service that takes the hassle out of getting your medicine.
Vom Unternehmen geschrieben
Kontaktinformationen
Merchants Warehouse, Castle St, M3 4LZ, Manchester, Vereinigtes Königreich
- 01782 597 313
- Hello@well.co.uk
- www.well.co.uk
4,3
Hervorragend
35.771 Bewertungen
Bittet Kunden um Bewertungen
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Service from all ends for order are good
3. Juli 2026
Really gone downhill
Used to be great but now they are far too slow. They take 2 days to say prescription has been approved by my GP even though I can see on the NHS app it was already approved. Then they take 2 to 3 days to dispatch it. They have an online chat with is pointless as it takes them days to get back to you and their customers service phone line shuts at 5pm, so really hard to get hold of them in an emergency when they mess it up. They used to be really fast.
1. Juli 2026
Bewertung ohne vorherige Einladung
Punctual online and phone call…
Punctual online and phone call meetings, delivery on time. Great service
29. Juni 2026
Every time I order my prescription I'm…
Every time I order my prescription I'm kept updated on it's progress and it's delivered jn a few days
2. Juli 2026
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Arrived on time and this service is so…
Arrived on time and this service is so useful for us. Taken away all the stress of collecting ourselves
16. Juni 2026
Antwort von Well Pharmacy
We are so glad to hear that our service has been useful and helped alleviate the stress of collecting for you. We truly appreciate your positive feedback!
Antwort von Well Pharmacy
We're so happy to hear that you experienced prompt service and fast delivery. Thank you for taking the time to share your positive feedback!
Antwort von Well Pharmacy
We're so glad to hear that your ordering experience was easy and that your delivery was fast. Thank you for your kind words!
Poor delivery process
My "default" pharmacy for prescriptions.
Went through from GP, had notification to pay for it on site, but no indication of timeframe for delivery (2-4 days) until paid for, and then no option to cancel and/or change to collection.
Dispatched 2 days AFTER that, for delivery in 2-4 days. Good job not urgent/critical meds.
2. Juli 2026
Antwort von Well Pharmacy
Thank you for your feedback, I am sorry your prescription took longer than expected.
We can always return prescriptions, if you require them sooner than our dispensing time frames, please contact our chat for assistance, where our team are on hand to provide support.
Thanks again,
Well Pharmacy
Very good service thanks
2. Juli 2026
Antwort von Well Pharmacy
We are so happy to hear that our service was very good. We truly appreciate your kind words and positive feedback.
The well pharmacy in Sittingbourne
The well pharmacy in Sittingbourne . What can I say, never had a good service there, have complained a few times to the head office about the staff and service, but nothing has improved it’s got worse in fact. You go in and there’s never anyone on front counter. Have to wait ages for someone to come and attend to you, then prescriptions they’ve had for a week are not ready. Sane every time.No apologies from staff, overall attitude of staff is just rude, they all seem incompetent and untrained. Shelves are always half empty in there. Certainly not a well managed branch.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Well Pharmacy
We are very sorry to hear about your consistently negative experiences at our Sittingbourne branch. We understand your frustration regarding the long waits, unready prescriptions, and the attitude of the staff. We take your feedback seriously and are truly sorry that previous complaints have not led to improvements, we will ensure this is passed onto the Area Operations Manager.
Thank you for your feedback,
Well Pharmacy.
Excellent service
Very reliable and helpful, advance notice of despatch of meds always provided. Highly recommended.
1. Juli 2026
Antwort von Well Pharmacy
We're so happy to hear that our service is reliable and helpful, and that our dispatch notifications are appreciated. Thank you for your kind words!
I’m very happy with the service
I’m very happy with the service. The staff are always friendly, professional, and helpful. Keep up the great work! Thank you.
2. Juli 2026
Antwort von Well Pharmacy
We are so happy to hear that our staff provided you with friendly, professional, and helpful service. We appreciate your kind words and thank you for your positive feedback!
Antwort von Well Pharmacy
We are so glad to hear that your delivery arrived on time. We appreciate your positive feedback!
Very happy with the service I get from…
Very happy with the service I get from Wells and I recommend them to family and friends, also the order and delivery service are also wonderful too
2. Juli 2026
Antwort von Well Pharmacy
We are so happy to hear that you are pleased with our service and that you recommend us to your family and friends. We truly appreciate your kind words about our order and delivery service. Thank you for your wonderful feedback!
Easy to use service
Easy to use service. Site easy to navigate and questions simple to answer
5. Mai 2026
Antwort von Well Pharmacy
We're so glad to hear you found our service easy to use and our site simple to navigate. Thank you for your positive feedback!
Antwort von Well Pharmacy
We are so happy to hear that you found our service to be fast, efficient, and on time. Thank you for your kind words!
Satisfactory
I didn’t realise my medication was going to be posted and it was not local. The boxes inside were squashed. I think it would be easier to collect them from the pharmacy.
1. Juli 2026
Antwort von Well Pharmacy
Thank you for your feedback, I am sorry you did not realise the online service was a postal delivery.
If you contact our team via our chat, or by emailing hello@well.co.uk, we can arrange to set you back up with your local pharmacy.
Thanks,
Well pharmacy.
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