Weekender Breaks Bewertungen 18.593

Antwort von Weekender Breaks

10. Jan. 2026

Dear June,

Thank you so much for your kind words! 😊

We’re delighted to hear that Lav was helpful, patient, and able to arrange a lovely holiday for you and your husband. Your appreciation truly means a lot to us, and we’ll be sure to pass your lovely feedback on to Lav. ✨

We hope you have a wonderful trip and look forward to assisting you again in the future! 🌍✈️

Warm Regards,
Team Weekender Breaks

Antwort von Weekender Breaks

9. Jan. 2026

Dear Shirls,

We are delighted to hear that Samrat was extremely helpful in booking your holiday and that you enjoyed the service. Your recommendation means a lot to us! ✨✈️

Wishing you an amazing trip, and we look forward to assisting you with many more holidays in the future. 🌍

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

9. Jan. 2026

Dear Claire,

We are thrilled to hear that Lav made your experience so smooth and even arranged two extra nights at a great price. It’s wonderful to know his friendly and helpful service made such a positive impression! ✨🏖️

We really appreciate your recommendation and look forward to helping you plan more amazing voucher holidays in the future. ✈️🌍

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

9. Jan. 2026

Dear Lorna,

Thank you for sharing your experience. We are genuinely sorry to hear that your Mystery Holiday didn’t go as planned and that the changes caused frustration.

Weekender Breaks works with independent suppliers, including airlines and hotels, over whom we unfortunately have no direct control. As explained in our terms and conditions, arrangements are made well in advance, and sometimes changes to flights or accommodations are unavoidable. When this happens, we always aim to notify our customers as soon as possible and offer suitable alternatives.

We completely understand how the extra nights and additional fees due to flight changes could be upsetting. Please know we always try to keep any added costs as low as possible and communicate them clearly before confirming your booking.

We truly appreciate your feedback, as it helps us improve how we support our guests in situations like this. We are sorry this experience wasn’t smooth, and we hope to have the opportunity to provide a better experience in the future.

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

4. Jan. 2026

Dear Melissa,

Thank you so much for your wonderful feedback! 😊

We’re delighted to hear that Samrat provided a professional, knowledgeable, and informative experience and made the booking process smooth and easy for you.

Your kind words truly mean a lot to us, and we’ll be sure to share your feedback with Samrat—it will definitely make his day! ✨ We’re thrilled that you’re excited about your upcoming holiday and wish you a fantastic trip ahead 🌍✈️

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

4. Jan. 2026

Dear Jay,

Thank you for your feedback! 😊

We’re glad to hear that the phone call was easy and the booking process was smooth. It’s great to know we could make things simple and hassle-free for you.

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

31. Dez. 2025

Dear Lauren,

Thank you so much for your kind feedback! 😊✨

We’re delighted to hear that Lav was very helpful and quick with your booking. We’ll be sure to pass along your appreciation—it truly means a lot to our team 🌟👍

We look forward to assisting you again in the future!

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

29. Dez. 2025

Dear Darren,

Thank you for your feedback! We’re glad to hear that you found the information very clear and helpful ✨

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

Aktualisiert am 23. Dez. 2025

Dear Violet,

Thank you for your kind feedback! 😊 We’re delighted to hear that Sparsh was able to provide clear communication and smooth assistance during your booking. Your words mean a lot to us, and we’ll be sure to share them with him.

We look forward to helping you with your future travel plans! ✈️

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

18. Dez. 2025

Dear Aj Arul,

Thank you so much for your kind feedback! 😊

We’re really pleased to hear that Sparsh was able to support you throughout your booking and help amend the dates smoothly. It’s great to know he made the process easy and friendly, especially given the surprise element of your plans ✨

Your appreciation truly means a lot to us, and we’ll be sure to pass on your lovely comments to Sparsh. We look forward to assisting you again and hope you have a wonderful trip ahead 🌍✈️

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

18. Dez. 2025

Dear Mandy,

Thank you for sharing your feedback! 😊

We’re delighted to hear that Sparsh was very helpful in finding the best deal for you and showed great patience while you took time to check with others. Providing supportive and understanding service is exactly what we aim for, and your kind words mean a lot to us ✨

We’ll be sure to pass on your appreciation to Sparsh. Looking forward to assisting you again with your future travel plans 🌍✈️

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

14. Dez. 2025

Dear Christine,

Thank you for sharing your experience! We’re thrilled to hear that Sparsh handled your call so well, even if you were half asleep 😄📞.

Your feedback means a lot to us, and we look forward to assisting you with more seamless experiences in the future ✈️✨.

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

14. Dez. 2025

Dear Hannah,

Thank you so much for your kind words! We’re delighted to hear that Sparsh was able to assist you and cater to your needs for your mystery holiday 😊.

We truly appreciate your recommendation and look forward to helping you plan your next adventure with us ✈️✨.

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

11. Dez. 2025

Dear Rachel,

Thank you so much for sharing your wonderful feedback! 😊
We’re delighted to hear that Sparsh provided such helpful and patient support while guiding you through your destination and airport options. It’s great to know he made the process easier and allowed you the time to consult with your partner before making a decision.

We truly appreciate your kind words and are so happy that you had a positive experience with us. 🌟
If you need any further assistance in the future, we’re always here to help!

Warm regards,
Team Weekender Breaks

Antwort von Weekender Breaks

18. Dez. 2025

Dear Sandra,

Thank you for sharing your feedback. We are sorry to hear that you feel dissatisfied with your experience and appreciate the opportunity to clarify the points raised in your review.

We would like to clearly state that the Paris and Disneyland break was advertised as a hotel and flights package only, with Disneyland park tickets not included unless explicitly stated. While the description may highlight Disneyland as a key attraction of the destination and reference activities available in the area, this does not imply that entrance tickets are included as part of the package. All inclusions and exclusions are clearly outlined in the deal details and terms at the time of purchase.

During your booking call, our agent's role is to confirm the travel arrangements—such as flights, hotel, and dates—based on the deal purchased. Unless Disneyland tickets are part of the package inclusions, they are treated as an optional extra, which can be added at an additional cost if requested. We regret if this was not the expectation, but the absence of tickets being mentioned verbally does not override the written deal conditions, which remain the definitive reference.

Regarding your concern about screenshots, we categorically deny that any misleading or dismissive communication took place. The screenshots shared with you were provided to clarify the standard structure of the deal and the ticket inclusion policy. The product you booked did not include Disneyland tickets, and this position remained consistent. While deals may be refreshed or updated over time on Groupon, the terms applicable to your booking are those that were live at the time of purchase, and these did not include park tickets.

We also understand your frustration at having to purchase Disneyland tickets separately at short notice. However, ticket pricing and availability are managed directly by Disneyland and are entirely outside our control. As such, we are unable to offer compensation for costs incurred for optional extras that were not included in the original deal.

We strongly refute the suggestion that the deal was misleading or that information was intentionally withheld. The holiday was provided exactly as advertised and booked, in line with the confirmed inclusions. While we regret that this did not align with your expectations, we do not believe there has been any error, misrepresentation, or failure to deliver the service as described.

We appreciate your feedback and are sorry that the experience did not meet your expectations. Your comments will be noted, and we remain committed to transparency and clarity in all our communications.

Warm regards,
Team Weekender-Breaks

Antwort von Weekender Breaks

18. Dez. 2025

Dear Sindy,

Thank you for sharing your feedback. We are sorry to learn that you feel disappointed with your experience, and we appreciate the opportunity to clarify the points raised in your review.

Firstly, we would like to confirm that the Mystery Holiday is clearly advertised as a promotional product, with destinations allocated at random and prices based on a specific departure airport and availability at the time of booking.

Any variations—such as changing the departure airport, travel dates, or flight times—are subject to airline availability and fare differences, which may result in additional charges. These are airline-imposed costs, not discretionary charges applied by us.

Regarding your comment about Manchester and London departures, we would like to clarify that a written confirmation email was sent to you clearly outlining the departure airport, destination, and any applicable supplements.

The holiday was only booked after your explicit written confirmation was received. At no point was any booking actioned without your approval. When you later requested changes, even if this was to revert to an earlier option, the flights originally secured could not be reused, as airline tickets are non-refundable and non-changeable once issued.

As a result, any amendment required the purchase of new flights, which naturally involved additional costs set by the airline. This is standard industry practice and is clearly explained prior to booking.

With regard to the terms and conditions, these are provided in writing and made available before purchase and again during the booking process. We also take care to explain them verbally, however; the written confirmation remains the official and binding reference, ensuring transparency and allowing customers to review the details at their own pace.

Finally, concerning refunds, the Mystery Holiday is a heavily discounted, promotional product, and as clearly stated in the terms and conditions, it is non-refundable once confirmed. This policy is standard for such offers and is applied consistently. While we fully empathise with unforeseen personal circumstances, we must operate in line with supplier and airline rules, which unfortunately do not allow refunds once flights are issued.

We strongly refute any suggestion that the product is unfair or misleading. The holiday was booked exactly as confirmed by you in writing, and any additional costs arose solely due to requested changes and non-refundable airline fare rules, which are outside our control.

We regret that the experience did not meet your expectations and thank you for taking the time to share your feedback.

Warm regards,
Team Weekender-Breaks

Antwort von Weekender Breaks

22. Nov. 2025

Dear Jennifer,

Thank you so much for your lovely review! We're delighted to hear that Samrat went above and beyond to find the perfect option for your dates 😊✨. We’re truly grateful for your kind words and thrilled that you’re looking forward to your special weekend away.

Warm Regards,
Team Weekender Breaks

Antwort von Weekender Breaks

22. Nov. 2025

Dear KB,

Thank you so much for your wonderful feedback! 😊

We’re delighted to hear that Rohan was able to support you so well—especially with finding the best options for all three travelers. It’s great to know that his clear communication, detailed explanations, and effort in researching the right deal made your experience smooth and satisfying.

We truly appreciate you taking the time to share your positive experience. Your kind words mean a lot to us! 🌟

Warm Regards,
Team Weekender Breaks

Antwort von Weekender Breaks

24. Nov. 2025

Dear Maely,

Thank you for taking the time to share your experience. We are truly sorry that your trip did not go as planned, and we appreciate the opportunity to provide clarification for anyone reading this review.

However, we must address several points in your post, as the situation has been presented in a way that does not fully reflect the facts or the process that must be followed in cases involving accommodation-related complaints.

1. Hotel Issues & Supplier Investigation
All hotel rooms are booked through our external suppliers. When a customer reports an issue such as bed bugs, we are legally required to follow the supplier’s investigation process before issuing any refund or compensation.

This is not us refusing to help — it is standard procedure across the travel industry.

In your case, we contacted the supplier immediately. While waiting for their findings, we still offered a goodwill resolution despite not yet receiving a finalised confirmation from them.

2. Compensation Offered
You have stated that we “refused to help,” which is not accurate.
You were offered:

$71.85 initially, based on the supplier’s first response,
Followed by increased goodwill offers far beyond the supplier’s approved amount, including:

Later revised to $100 back to your card + $90 Amazon voucher.
These offers were goodwill gestures made even though the supplier did not approve a full refund for the booking.

3. Request to Update the Review
You stated we “held the refund until the review was removed.”
This is not correct.

Our communication asked for an update to the review after a resolution had been accepted, which is a standard and transparent request.

It is optional, and customers are free to decline — which you did.
At no point was a refund “refused unless you removed the review.”
You declined the resolution, and therefore the process remained incomplete.

4. Costs Outside Our Package
Several costs you listed — such as seating choices, baggage, and independently booked alternative accommodation — were extras selected by you directly with the airline/hotel, not part of our package and not charged or controlled by us.

A Mystery Holiday voucher covers flights and hotel as part of the discounted deal.

Additional personal upgrades or optional extras cannot be refunded by us, as they were never paid to us.

6. Customer Service
We are sorry if you felt the service was not satisfactory. We have reviewed the communication logs, and our team remained professional and provided multiple resolutions, including increased goodwill beyond what the supplier authorised.

In Summary
We appreciate your frustration, particularly as this was your honeymoon.

However, for transparency to future customers reading this review, it is important to clarify that:

We did follow the correct process required by suppliers.

Multiple goodwill resolutions were offered, despite the supplier not approving a full refund.

Refunds were not dependent on removing a review.
Several costs mentioned were optional add-ons not included in your Mystery package.

We remain available should you wish to continue the discussion directly with us.

Kind Regards,
Team MV

Antwort von Weekender Breaks

18. Dez. 2025

Dear Asia,

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with your experience and appreciate the opportunity to respond and clarify the matter.

We would like to respectfully clarify that the Mystery Break product is clearly advertised as a random destination break, with travel dates subject to availability and operational constraints. While customers are asked to submit preferred travel dates, these are requested to check availability and do not constitute a guarantee that travel will be offered strictly within those dates.

This is clearly outlined in the product terms and conditions available at the time of purchase. The destinations and travel dates offered to you were selected based on availability from our suppliers at the time your booking was processed.

Unfortunately, due to limited inventory, it was not possible to match the exact dates you initially requested. This does not indicate a disregard of your submission, but rather reflects real-time availability constraints, which are inherent to this type of promotional and heavily discounted product.

We strongly refute any suggestion of misleading advertising or misrepresentation. The booking process, random allocation mechanism, and date flexibility requirements are transparently stated on the Groupon platform, and the service is delivered in line with those published terms.

That said, as a gesture of goodwill and without any admission of liability or breach, we can confirm that the full voucher amount has already been refunded to you. This refund was processed to ensure closure of the matter and to maintain a positive customer experience, despite the product being operated in accordance with the advertised conditions.

We regret that this experience did not meet your expectations and trust that the refund provided offers a fair resolution. Should you have any further queries, please do not hesitate to contact us directly.

Warm regards,
Team Weekender-Breaks