Water plus were excellent to deal with, very courteous and helpful. They guided me through a detailed process and kept me updated by ringing and emailing me. The process was completed and successful.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Terrible service when you face a problem they tell you one thing on the phone then email something else !! They installed a new meter as the old one was unreadable following a problem in the road the... Mehr ansehen
Unternehmen hat geantwortet
Called today for my query, had to say that Paula handled this really well and professionally. She was very helpful and understanding. I will always stay with this company to receive benefits of ge... Mehr ansehen
Unternehmen hat geantwortet
Paula was incredibly helpful in resolving an ongoing invoice issue. She took the time to listen and understand the problem, was wonderful with my 91 yr old mum and went above and beyond to find a sol... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Kontaktinformationen
ST4 4TW, Stoke-on-Trent, Vereinigtes Königreich
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
Hervorragend
3622 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A happy ending
We were locked into a dispute involving other companies and the switch over took months but Mandy Brennan's patience and understanding come through for us and we're now on a 3yr fixed deal which suits the business knowing exactly what our costs will be
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Toby,
Its great to hear that Mandy used her patience and understanding to get you a contract that you are happy with.
Thanks for taking the time to leave a review about this and I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
CHLOE WAS VERY HELPFULL AND SORTED MY…
CHLOE WAS VERY HELPFULL AND SORTED MY PROBLEM WITH EXTREME EFFICIENCY AND FOR MY WELL BEING
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Tracy,
Thank you for getting in touch with a review.
We're happy to hear about the efficient customer service that you received in resolving your problem and I will pass on your appreciation to Chloe.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Agent contacted me by phone to explain…
Agent contacted me by phone to explain the process by which my complaints would be addressed and subsequently rang again to explain the outcome and reasons. Very satisfied with how matter dealt with.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review.
It's great to hear that you're satisfied with the service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Spoken to Sharon customer services with…
Spoken to Sharon customer services with two major issues, she was patient and helped me understand my next steps.
Really impressed, thank you
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Kelvin,
Thank you for getting in touch with a review.
We're happy to hear that you're impressed with the customer service that you received from Sharon and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rita solved my problem efficiently
21. Juli 2026
Antwort von Water Plus
Hello Alison,
Thank you for getting in touch with a review.
We're pleased that Rita was able to efficiently resolve your problem and will pass your appreciation on to her.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent Customer service
Ellie, Justina, Susan and Ryan are excellent, in combination deliver a high level of customer service to Eden and all of it's clients. Long may this ongoing partnership continue.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Dan,
Thank you for getting in touch with a review.
It's good to hear that you're receiving a consistently high level of service and I will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent service delivered
Excellent service delivered
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you're happy with the excellent service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
They really listened to my problems and…
They really listened to my problems and came up with a solution to help me with my short term financial difficulties
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Clara,
Thank you so much for taking the time to leave a review regarding the service you received when contacting ourselves with your query.
Its great to hear that the advisor listened to you and helped you to a solution.
Kind regards,
Andrea
Water Plus
I had to make 8 phone calls to resolve…
I had to make 8 phone calls to resolve the problem
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Mrs Herbert
Thank you for getting in touch.
I'm afraid the reference number you have provided isn't recognized.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Natalie
Water Plus
Outstanding and Caring Support
Outstanding and Caring Support from Chislin (I didn't ask how to spell this name, apologies) in the Customer Service department. My enquiry included multiple complex issues which were expertly and gently unpicked and set right by Chislin. He was even gracious enough to authorise the removal of late fees when he understood the predicament I face with this outstanding account.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Its great to hear that your queries were resolved.
Thank you for taking the time to leave a review.
I will make sure to pass this on to Cheslyn.
Kind regards,
Andrea
Water Plus
Customer service
Customer service
I spoke to one of your employers she is so nice I like the way how she treats the customers .
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for taking the time to leave a review about the service you received from one of our advisors.
Kind regards,
Andrea
Water Plus
Excellent customer service
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Catherine.
Its great to hear that you received excellent customer service when contacting us with a query.
Thank you for leaving a review.
Kind regards,
Andrea
Water Plus
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and sorted out my concerns very pleasant .
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Steve,
Thank you for taking the time to leave a review regarding the service you received from Paula.
Its fantastic to hear that she was helpful and that she sorted your concerns.
I wall make sure to pass this on to her.
Kind regards,
Andrea
Water Plus
Helpful
Mandy helped me so much navigate moving contracts, so helpful and knowledgeable, thank you such a relief to have our water contract sorted for the next 3 years.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Lynne,
Thank you for leaving a review about the help that you received from Mandy in sorting your contract.
I will make sure to pass this on to her.
Kind regards,
Andrea
Water Plus
This bad review is purely based on cost
This review is purely based on cost. I’m shocked at £144 a month for a very small amount of water for my 1 bedroom holiday home. Especially as they claimed to be the most affordable.
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Sharon
Thank you for getting in touch. I'm sorry to hear you've had cause to complain. I've logged your concerns, a case handler will be in touch to discuss this further.
Kind Regards
Natalie
Water Plus
The customer service is They always…
The customer service is very good, They always respond quickly to email. This time, they even called to answer my question.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Larisa,
Thank you for getting in touch with a review.
We're pleased that you're happy with the consistently efficient customer service that you receive from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
When your agents contacted us to…
When your agents contacted us to provide service, it was completely a different then what we had received in the post. We believe that each call is recorded and on these basis we are considering to take this matter because. The salient term of the agreement was a fixed amount which shall remain fix for 3 years but the letter of confirmation represents variable, as if we as consumer do not know the meaning of variable.
Furthermore, it was not given direct debt authority, whereas you have demanded a direct debts which your Representative never discussed. I am utterly disappointed.
8. Juli 2026
Antwort von Water Plus
Hello Mumtaz
Thank you for getting in touch. We are sorry to hear that you have had cause for complaint.
I can confirm that we have logged your concerns, and a case handler will contact you shortly to discuss the matter further.
We appreciate the opportunity to investigate this for you and will be in touch as soon as possible.
Kind Regards
Natalie
Water Plus
Great customer service many thanks for…
Great customer service many thanks for your great help and support
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review.
We're happy to hear about the great customer service that you received from Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Ayanda was very professional and very knowledgeable
Ayanda was very professional and very knowledgeable; he sorted my issues out without taking up much of my time. Really appreciate it. Thank you.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Mr Parvez,
Thank you for getting in touch with a review.
It's great that you're happy with the efficient service that you received from Ayanda and I will pass on your appreciation to him.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Terrible company to deal with
Terrible company to deal with. One minute they over charge us by £3,000 and it takes over a year for them to apologise and now they send a bill for one amount and then add £40, here and there over the phone.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Philippa,
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
So funktioniert Trustpilot
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