Water plus were excellent to deal with, very courteous and helpful. They guided me through a detailed process and kept me updated by ringing and emailing me. The process was completed and successful.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Rachel was polite and patient , working with me to get the correct wording for a form that needed filling in . It wasn't 5 star as I was stuck in a loop of repeating email questions and needed to s... Mehr ansehen
Terrible service when you face a problem they tell you one thing on the phone then email something else !! They installed a new meter as the old one was unreadable following a problem in the road the... Mehr ansehen
Unternehmen hat geantwortet
Called today for my query, had to say that Paula handled this really well and professionally. She was very helpful and understanding. I will always stay with this company to receive benefits of ge... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Kontaktinformationen
ST4 4TW, Stoke-on-Trent, Vereinigtes Königreich
- service@water-plus.co.uk
- www.water-plus.co.uk
4,3
Hervorragend
3623 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Terrible company to deal with
Terrible company to deal with. One minute they over charge us by £3,000 and it takes over a year for them to apologise and now they send a bill for one amount and then add £40, here and there over the phone.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Philippa,
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
Antwort von Water Plus
Hello,
Thank you for getting in touch with a review.
We're pleased that you found the agent to be polite and helpful when sorting out your problem.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Bowls club issues
Okay, so I’ve got some issues with the fact that we’re a bowling club and I can’t access the meter but the chap really understood. Explained the situation very clearly and sorted out the issue. I wasn’t aware they were South Africa and we had a really good chat afterwards. Highly recommended.
14. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Mark,
Thank you for getting in touch with a review.
We're pleased that you would highly recommend Water Plus and will pass on your appreciation.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I had a very helpful and productive…
I had a very helpful and productive chat with Paula to sort out the account for an empty property. Easy to contact, to explain the issues to and to move it forward.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Stephen,
Thank you for getting in touch with a review.
It's good to hear that your account issues are sorted and I will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Business customer who wants to switch away from WP
I am a business customer who is out of contract and wanted to switch to another supplier. Water Plus wouldn't let me because they said I owed them money so I spoke to them to ask if I could pay anything that was outstanding to pay for the 4 months that I had used in this invoice year but they have made me pay for the whole year up until March 2027, so 8 months of water supply that we haven't even used yet. They have said they will reimburse me once the switch goes through but I don't think we should have to pay for a service that I've not used in order to leave.
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
Antwort von Water Plus
Hello Shahzad,
Thank you for getting in touch with a review.
We're pleased to hear that things are going well for you with Water Plus.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Amy is the best solve problem in minute…
Amy is the best solve problem in minute which is good
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Krishna,
Thank you so much for taking the time to leave a review of the service you received from Amy when calling with your query.
Its fantastic to hear that she resolved everything for you.
I will make sure this is passed on to her.
Kind regards,
Andrea
Water Plus
Problems with billing system
They have changed their billing system so that it longer works on my iPad. My iPad works fine with all my other providers. I have suggested that they revert my account back to a mail system.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Mr Ward
Thank you for getting in touch.
I'm sorry to hear you've had cause to complain, I've logged your concerns, a case handler will be in touch in the next 10 working days.
Kind Regards
Natalie
Water Plus
Really helpful staff on the telephone…
Really helpful staff on the telephone and an efficient automated telephone payment system.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Richard,
Its great to hear that you found our staff to be helpful and that you find our automated telephone payment system to be efficient.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
St Peters Pub Co Ltd
We contacted the Water Plus customer contact team on 9th Jul 2026 to discuss our account and to see if some adjustments had been made to the account to include all the water services for the site & to see if an old account could be removed from our online customer portal, we spoke with "Leonie" who was excellent, she was very patient and after checking the account she quickly identified the issue and advised that she would raise a job for our old account to be removed from our portal to avoid confusion going forward, Leonie took time to check with her team while on the call to ensure the information she was providing was correct, in addition Leonie provided us with advice regarding another of our accounts and what steps we could take to make progress, overall a "Platinum" service from Leonie who is a credit to the Water Plus team
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Curtis,
Thank you so much for taking the time to leave a review.
Its fantastic to hear that Leonie was patient with yourself and that she resolved your queries overall giving you a "platinum" service.
I will make sure that this is passed on to her.
Kind regards,
Andrea
Water Plus
Paula was so helpful and understanding…
Paula was so helpful and understanding of the concerns raised regarding a significant and out of pattern massive water bill
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Chris,
Thank you for getting in touch with a review.
We're pleased that your billing issue is now resolved and will pass on your appreciation to Paula.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I moved out the property already
I moved out the property already. Cannot cancel the account and need to wait until all subsequent customer services.
9. Juli 2026
Antwort von Water Plus
Hello Cheung
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Natalie
Water Plus
Excellent service
Excellent service, very happy to help and resolved my issue
Paula and Adam H
Much appreciated
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Sean
Thank you for getting in touch with a review.
We're happy to hear about the excellent service that you received in resolving your issue and I will pass on your appreciation to Paula and Adam.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Huge Shoutout to April in the Metering…
Huge Shoutout to April in the Metering Centre of Excellence.
In the beginning I was let down massively and she really took control of this query, had it not been for her this could have easily been a 1 star review.
She was super responsive with a complex issue. communicating each step along the way, and being thorough with all the third parties in order to reach the best resolution.
Words won't do you justice & I cannot thank you enough.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Simon,
Thank you for getting in touch with a review.
We're happy to hear about the excellent service that you received in resolving your complex issue and I will pass on your appreciation to April.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
My experience with WaterPlus' billing…
My experience with WaterPlus' billing system was terrible, with no invoices produced for a long period of time allowing me to build up significant arrears. I put in a complaint about this which was dealt with by Alison Davies, Customer Resolution Advisor. This is where the 5 stars come in. Alison dealt with my complaint swiftly and efficiently, liaising with her colleagues to ensure a satisfactory outcome. She was empathetic to my situation and was kind when I felt stressed. Notwithstanding I shouldn't have been in the situation, my complaint was dealt with well.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Penny,
Thank you for getting in touch with a review for Alison.
We're pleased that your billing issue is now sorted and will pass on your appreciation to Alison.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
****
I received an overpriced bill which was a shock but it was a mistake and rectified right away.
6. Juli 2026
Antwort von Water Plus
Hello Jo
Thank you for getting in touch.
I'm sorry to hear you've had cause to complain, I've logged your concerns, a case handler will be in touch in the next 8 working days.
Kind Regards
Natalie
Water Plus
Adam is an asset to your customer service!
Adam sorted out a niggly problem for us today that has been floating around.
He addressed our issue in a friendly, calm manner, listened to me, understood, and sorted.
We all need more Adams in our businesses.
Thank you so much Adam!
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Sheena,
Its great to hear that Adam has resolved your query and that he did it in a friendly and calm manner.
I will make sure that this is passed on to him.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
Useless staff.... Useless company
The staff at this company are absolutely useless. If you speak fluent Indian you should just about be able to hold a conversation with them. Cannot understand a word they say.
Also they have charged us twice for waste water over 2 years totaling over £900. Trying to get a refund from them seems impossible. They have passed us from pillar to post over the last 6 months. Please avoid this shambles of a company.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Gary
Thank you for getting in touch.
We’d be happy to discuss any concerns you may have. To help us do this, I’ve selected the “Request Information” option so you can provide your account number and preferred contact details.
Once we’ve received this information, we’ll be able to look into things further and get in touch with you.
Kind Regards
Jav
Water Plus
This employee was accurate and detailed…
This employee was accurate and detailed and took time to mske fully sure her info was accurate. Very helpful in stressful circumstances
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you so much for taking the time to leave a review.
Its fantastic to hear that our advisor was accurate and detailed and that she took the time to make sure she was accurate.
Kind regards,
Andrea
Water Plus
Really helpful from start to finish
Really helpful from start to finish. Thanks again
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Josh,
Thank you for taking the time to leave a review.
Its great to hear that our advisor helped you from start to finish.
Kind regards,
Andrea
Water Plus
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