Water plus were excellent to deal with, very courteous and helpful. They guided me through a detailed process and kept me updated by ringing and emailing me. The process was completed and successful.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Terrible service when you face a problem they tell you one thing on the phone then email something else !! They installed a new meter as the old one was unreadable following a problem in the road the... Mehr ansehen
Unternehmen hat geantwortet
Called today for my query, had to say that Paula handled this really well and professionally. She was very helpful and understanding. I will always stay with this company to receive benefits of ge... Mehr ansehen
Unternehmen hat geantwortet
Paula was incredibly helpful in resolving an ongoing invoice issue. She took the time to listen and understand the problem, was wonderful with my 91 yr old mum and went above and beyond to find a sol... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Since Business Water opened in 2018, we've become the UK's largest business water retailer, providing organisations of all sizes with billing, account management, meter reading, and water efficiency services. 💧 Our mission is to help businesses save water, reduce costs, and promote sustainability with a wide range of tailored solutions. Whether you're a small enterprise or a large corporation, we’re dedicated to offering you reliable, efficient, and cost-effective services to meet your unique needs. Let us help you manage your water usage smarter and more sustainably!💧
Kontaktinformationen
ST4 4TW, Stoke-on-Trent, Vereinigtes Königreich
- service@water-plus.co.uk
- www.water-plus.co.uk
4,2
Gut
3620 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
They don't even know I have had a new…
They don't even know I have had a new meter fitted & therefore all the estimated readings will be wrong. I have had numerous emails with them & we are getting know where. I am 82 years old & they are expecting me to get down on my hands & knees to photograph the meter.
14. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Brian,
Thank you for getting in touch. I'm sorry to hear that you've had cause to raise a complaint, and I appreciate you taking the time to make us aware of your concerns.
I can confirm that we have logged your complaint and arranged for it to be reviewed by one of our case handlers. They will carefully consider the details you've provided and will be in touch with you within the next 10 working days.
Thank you for your patience while we look into this for you.
Kind regards,
Natalie
Water Plus
Very helpful customer services
The call handler was very helpful and answered all my queries.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Alan,
Thanks for taking the time to leave a review.
Its great to hear that our advisor was helpful and answered all your queries.
Kind regards
Andrea
Water Plus
Just politely explained to me…
Just politely explained to me everything I needed to do
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Martyn,
I am glad to hear that our advisor explained everything to you.
Thank you for tasking the time to leave a review.
Kind regards,
Andrea
Water Plus
Spoke to Sharon, very helpful
Spoke to Sharon and she helped find the information I needed and emailed the relevant form. Saved me time looking for the right information on the website to solve this specific challenge.
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Its great to hear that Sharon helped to resolve your query.
Thank you for taking the time to leave a review and I will make sure that this is passed on to her.
Kind regards,
Andrea Flanagan
Fines for late payment
Requested Invoice via post only.
Got email 28/8/26 saying download bill, rang up and requested a paper, Invoice as they have done for several years, that came 18/9/26, paid on the day recieved. Also got 2 reminders dated 4/9 and 11/9 on the 18/9/26
they charged £70 charge for late payment. I wrang them up they said they will check if they can remove the £70 charge if not and I do not pay they will pass on to debt collectors and any problem is between me and the post office.
Rant over.
23. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hi Stan,
Thank you for getting in touch. I'm sorry to hear that you have been disappointed with the service you received.
I'm pleased that we have now been able to resolve this matter for you. Please accept my sincere apologies for any inconvenience or frustration this may have caused.
Thank you for being a valued Water Plus customer. We appreciate your patience and understanding while we worked to address your concerns.
Kind regards,
Jav
Water Plus
Very nice helpfull lady got my issue…
Very nice helpfull lady got my issue resolved .. 👍
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Mike,
Thank you for leaving a review about the customer service you received.
Its great to hear that our advisor was helpful and resolved your issue.
Kind regards,
Andrea
Water Plus
Still awaiting promised email despite…
Still awaiting promised email despite telephoning twice!
After third phonecall my problem was solved completely - thank you
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Susan,
Thank you so much for updating your review.
Its fantastic to hear that your query has now been resolved.
Kind regards,
Andrea
Water Plus
Gareth - excellent customer service
Today I spoke with Gareth, super helpful, very attentive and was extra clear on how the process works.
Excellent Customer Service
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello James,
I am glad to hear that you found Gareth to be helpful and attentive, and that he explained everything clearly.
I will make sure that this is passed on to him.
Kind regards,
Andrea
Water Plus
Friendly fast service
The call was answered with 3 rings. The person I spoke to was really friendly and helpful, despite me not having all the information. Answered all my questions and was very friendly
22. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello John,
Its great to hear that you found our customer advisor to be friendly and helpful and that they answered all of your questions.
Thank you for taking the time to leave a review.
Kind regards,
Andrea
Water Plus
spent over an hour on the phone trying…
spent over an hour on the phone trying to find out why they put me on the wrong tariff, they agreed it was wrong but no explanation still waiting to get it sorted
15. September 2026
Antwort von Water Plus
Hello
Thank you for getting in touch. I'm sorry to hear that you've been disappointed with our service.
We'd really like the opportunity to look into this for you and understand what's happened. To help us investigate as quickly as possible, please email us at service@water-plus.co.uk with your account number(s), contact details, and a brief summary of your concerns.
Once we receive your email, we'll review the details and work with you to find a resolution.
Thank you for bringing this to our attention, and we look forward to helping you.
Kind Regards
Natalie
Water Plus
Sultan from Sheffield was a massive…
Sultan from Sheffield was a massive help walked me through everything to set up the account.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Lisa,
Thank you for taking the time to leave a review about the service you received from Sultan when setting up your account.
I will make sure that this is passed on.
Kind regards,
Andrea
Water Plus
Great service from start to finish
Great service from start to finish. Helped with my enquiry efficiently and Oliver helped me with my enquiry. He was clear and guided me through the process professionally and friendly.
21. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Daniel,
Its great to hear that Oliver was professional and friendly.
I will make sure that this is passed on to him.
Kind regards,
Andrea
Water Plus
My dealings to day with Water Plus have been incredibly positive
I have been converted, my dealings with Water Plus today were incredibly positive to renew a business water account.
18. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Clare,
Thank you so much for taking the time to leave a review of the service you have received.
Kind regards,
Andrea
Water Plus
Very happy with the service I received
Very happy with the service I received
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Sarah,
Thank you for getting in touch with a review.
We're pleased that you're very happy with the customer service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
⭐⭐⭐⭐⭐ Excellent Customer Service.
⭐⭐⭐⭐⭐ Excellent Customer Service.
I received outstanding support from April Aston at Water Plus throughout a complex water leak investigation.
April was professional, responsive and incredibly helpful from start to finish, keeping us informed throughout the process and providing clear guidance at every stage. Thanks to her support, we were able to successfully resolve the issue and secure a significant leakage allowance refund for the business.
Excellent communication, excellent customer service and a real credit to Water Plus.
Thank you, April, for all your help.
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Phil,
Thank you for getting in touch with a review.
We're happy to hear about the excellent customer service that you received in resolving your leak issue and I will pass on your appreciation to April.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Zoe Varley was very helpful with…
Zoe Varley was very helpful with renewing a better business contract for us
25. August 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Sarah,
Thank you for getting in touch with a review and for renewing your contract.
We're happy to hear about the helpful service that you received and I will pass on your appreciation to Zoe.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Excellent customer service from Paula
Excellent customer service from Paula
I called today regarding an issue I was having and spoke with a lovely lady called Paula. She was extremely polite, patient and helpful throughout the whole conversation. She took the time to listen to my problem and dealt with it professionally and with great care.
I really enjoyed speaking with her and was very happy with the service I received. I’m very grateful to Paula for her help and support today. Thank you so much, Paula! ⭐⭐⭐⭐⭐
17. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Rasool,
Thank you for getting in touch with a review for Paula.
We're so pleased that you enjoyed your conversation with Paula whilst resolving your query and I will pass your appreciation on to her for her amazing service.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
Rip off merchants overcharging
They keep adding over charge one time fees,
scammers
Ripoff merchants
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello,
Thank you for getting in touch. I'm sorry to hear you've had cause to complain.
I've selected the 'Request Information' option so you can provide your account number and contact details. I hope you'll provide these details so we can look into matters for you.
Kind Regards
Jav
Water Plus
After 3 years of struggling with a…
After 3 years of struggling with a billing issue, Ali in the resolution team sorted it in 3 weeks
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Derek,
Thank you for getting in touch with a review.
It's good to hear that your billing issue has been resolved and I will pass on your appreciation to Ali.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
I’m happy this person help me about my…
I’m happy this person help me about my payments thank you very much
16. September 2026
Bewertung ohne vorherige Einladung
Antwort von Water Plus
Hello Ibrahim,
Thank you for getting in touch with a review.
We're happy to hear about the great service that you received.
We really appreciate you taking the time to leave this review.
Kind Regards
Emma
Water Plus
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