VionicShoesUK Bewertungen 

Avoid. Ordered a pair of shoes, arrived really quickly, but I didn’t like them so returned them two days later. Raised the order and sent them back via evri, same day. That was 9 days ago and no acknowledgement of the return or any sign of my refund.

I loved my Vionics flip flops, but unfortunately they developed a fault starting to come unglued. I emailed customer service, who sent a new pair for me. No need to return the faulty pair since returns from the Isle of Wight are not possible (you have to travel to the mainland to return things from Evri). Shame the shoes had a fault, but Great customer service.

Love this company!! The shoes are amazing and the company itself is excellent!
I bought a pair of shoes and the sale started the same day. I asked if they wanted me to return and reorder or if they could refund or do a credit note. No hassle and refunded the difference which was around £50.
Absolutely well done

Love these shoes sandals and boots
First time had x problem emailed and got same day answer and a discount by way of compensation
Orderered another pair straight away

The best customer service after buying shoes.

Excellent customer service and very helpful

I purchased two pairs of trainers and a pair of sliders. trying to return the two pairs of shoes which have not been worn seems to be rather a drama. I’m not able to do this online and it is not accepting the order reference that’s on my email then it’s locked me out of the account, I’ve tried to call the number which goes through to voicemail and then left a direct message which says they will contact me between two and three days time not impressed so far I’m enjoying the one pair of trainers that I have purchased. These are not cheap shoes very unimpressed so far at the customer service and the difficulty in returning the shoes. Let’s see what happens if I get a reply I will update this review. I would potentially come back and order more shoes if this can be rectified quickly what a shame your customer service is so poor.

I had inadvertently put the same order in twice. I emailed Vionic and within hours had a reply cancelling the duplicate order. Very impressed with the response time

Disappointed customer …
Received a pair of shoes as a birthday gift and unfortunately they broke. Emailed Vionic directly and sent photos and unless I can send proof of purchase they are not able to help.
I have explained they were a gift but feel totally helpless.
As the shoes are manufactured and sold under the brand of Vionic I was hoping for some kind of support.
Disappointed customer

I was due a pair of shoes 5 days ago. Delivery driver has delivered to wrong address contacted Viconic and delivery company 5 days ago. I still have no shoes or refund 1st response from viconic today saying shoes were delivered ( I already sent them an email saying they were delivered to another address 5 days ago)

After this review Vionic is processing my refund and a discount on next purchase, which I do hope to use if they use a different courier.
I find their sandals so comfortable and was looking forward to further purchases but am wary due to my experience with the courier they use not the product

Received a pair of shoes as a birthday gift and unfortunately they broke. Emailed Vionic directly and sent photos and unless I can send proof of purchase they are not able to help.
I have explained they were a gift but feel totally helpless.
As the shoes are manufactured and sold under the brand of Vionic I was hoping for some kind of support.
Disappointed customer

I purchased some walking shoes ,received within two days.Brilliant. Unfortunately they had sent the wrong size . No problem. Excellent customer service from Kimberley, even returned my postage charge.
I will be ordering again as I love Vionic shoes and sandals.
Joan

Love these shoes they are so comfortable ,such soft leather and look really good . The after sales was great ,the young lady I spoke to was so kind and sorted my problem out straight away . I won't hesitate to buy shoes from Vionic again
Ps I've had a pair for a few years and still as comfortable as slippers

I ordered a pair of Vionics trainers via the Debenhams marketplace and was sent the wrong colour – one that bears no resemblance to what was shown on the website. When I tried to return them, I was directed to use the Caleres (Vionics) returns portal. I followed every step meticulously, only to find that their system doesn’t even recognise their own order ID.

To make matters worse, I can’t return the item directly to Debenhams, and attempts to contact either company have been utterly futile. I’m stuck in a maddening loop of automated responses and generic cut-and-paste replies. I keep explaining that none of the suggested steps work, and in return, I’m sent the same lifeless instructions as if I hadn’t said a word. It’s like yelling into a void.

Do not buy from this company as a concession through Debenhams – or frankly, at all. I deeply regret not reading the avalanche of similar complaints from other customers, all reporting the same infuriating experience. No one answers the phone. Emails are met with robotic, meaningless replies. This is customer service at its absolute worst – dismissive, disorganised, and downright appalling.

6th June 2025

I have been promised a refund that is still to. E returned to my account. Isn’t it enough the stress you cause customers where is my refund ???? This is deplorable behaviour. I paid my money in good faith and over 4 weeks later I have not received my refund.

Not only are the products unbelievably good quality, the customer service is exceptional! I had to return some sandals past the date stated for return and they were so willing to help with this. I have purchased five pairs of various footwear since finding Vionic on the Internet! They are really lovely products and I'm so grateful to them for accommodating my late return request! Really good of them!

I had a small issue with a Toe-Post Sandal (there was no give) that made them a problem to wear.
I was seeking some advice as to whether there was anything that I could do; Vionics response after some images sent of the original sandals they replaced them FOC with a larger size and that solved the issue.
This kind of service is why Vionics keep their customers with quality footwear and excellent customer relations

They don't communicate, they don't have a customer services that ever rings you back, permanent voicemail, amd short opening times. I wouldn't order from the website. I would buy Barefoot instead.

I ordered a pair of sandals that I wanted to return because they are too big.
I filled out the return online and to date still have not received the QR code in order to return the sandals. I have called the customer service number numerous times, left messages and emails.
No one responds!
Surely a big company like vionic needs to preserve the customer’s.
If ordering is straight forward, why is it so hard to arrange a return?
I for one will think again before ordering from Vionic again.
Some kind of communication would be great but radio silence is like banging your head against a brick wall especially as the products are not cheap and are a considered purchase.
Very disappointed ☹️

The reply from vionic below says it all!
How can you not locate my details? Absolute joke!

You have done nothing for me today Im afraid.i have emailed you several times for a simple label. I have phoned you but the reply I receive was that this number does not exist. What is the address and details I need to return my shoes to please? Time is running out for me.

I rang to arrange a collection because there are no drop off points on Isle of Wight. I told them we would be away from 9 Apr, so they arrange a collection for 9 April. You couldn't make it up!