VionicShoesUK Bewertungen 

I ordered a pair of sandals that I wanted to return because they are too big.
I filled out the return online and to date still have not received the QR code in order to return the sandals. I have called the customer service number numerous times, left messages and emails.
No one responds!
Surely a big company like vionic needs to preserve the customer’s.
If ordering is straight forward, why is it so hard to arrange a return?
I for one will think again before ordering from Vionic again.
Some kind of communication would be great but radio silence is like banging your head against a brick wall especially as the products are not cheap and are a considered purchase.
Very disappointed ☹️

The reply from vionic below says it all!
How can you not locate my details? Absolute joke!

You have done nothing for me today Im afraid.i have emailed you several times for a simple label. I have phoned you but the reply I receive was that this number does not exist. What is the address and details I need to return my shoes to please? Time is running out for me.

I rang to arrange a collection because there are no drop off points on Isle of Wight. I told them we would be away from 9 Apr, so they arrange a collection for 9 April. You couldn't make it up!

I found them very helpful with my question and fast reply.

My original order arrived very quickly. Unfortunately they were too big so had to re-order. The returns process was very simple and through courier company was able to track my return. It took a week to process and when I emailed to follow up I got a reply straight away and a day later my full refund.
All quite seamless really pleased.
I also received my reordered item just as quickly. Very satisfied.

Customer services are very good.. problem was dealt with very quickly and by email.
Would recommend them highly

Great shoes with brilliant ergonomic design. Also received great customer service, particularly from Hayley, with regards to resolving an issue for me. 100% recommend.

Missing parcel sent by Evri, contacted Hayley with this message, "thank you very much for sorting this out and sending a new order so quick, very impressed, nice to get such good service these days. Looking forward to receiving new shoes, thanks again, Jil."

I ordered a pair of trainers sadly to big so had to return t&e trainers arrived with in 3 working days the refund was processed 3 days after I returned exceptional service. The trainers were good quality I will be ordering again .I highly recommend

Was diagnosed with plantar fasciitis at 8am Tuesday 4th March and advised by the GP to buy footwear with arch support.
Came home, googled and found Vionic - order some arch support slippers at 08:35am - AND THEY ARRIVED AT 2:30 PM TODAY!
Amazing customer service - 30 hours from order to receipt and they are soooo comfortable and have helped with ease the pain on my poor heel.
Worth every penny - really pleased with Vionic and will order more from them.

Had a query and emailed them and a lady called Hayley responded very promptly. She was very helpful and dealt with my query with professionalism. It is so nice to actually deal with a person rather than a robot. The customer service is excellent and the sandals which I ordered are lovely. I will be ordering more as they deserve the custom. Keep up the good work.

Bought a pair of rejuvenate sandals that came damaged but customer service were very helpful and quickly replaced it. Hayley at customer service was fantastic she answers emails immediately and rectified the problem quickly.
Love the new sandals, feet ache initially but after that you can wear them all day with no issues. I have issues with my posture knees and feet and usually my feet and knees would swell standing/walking but not an issue with these sandals. Great investment, service & experience all round.

I own five pairs of Vionic Berlin Drift trainers in various colours and one pair of Lynez slippers and wouldn’t consider any other brand of footwear. Due to an accident, I have mobility problems and also am aged 82! My slippers are grey suede and I wear them constantly at home. I recently emailed Vionic for advice on cleaning them and received a prompt and detailed response from HAYLEY. I heeded her advice and followed her cleaning instructions, applying them to the trainers as well as the slippers. Everything now looks brand new! Thank you so much! 🤗

Was communicating with customer service and looking for simple answer: is in stock available narrow fit shoes, but unfortunately communication is so pure, there is no answer only sending me to links…decided not purchasing again after unsuccessful purchase and no customer support care…

Vionic stands by the quality of their shoes. That is something these days.

I just purchased my fourth pair of Vionic shoes, but had to change one pair for a smaller size. Although I normally take a 4.5 size, this shoe needed to be size 4. The exchange was a super fast 24 hours turn around which was really impressive. Of course Vionic shoes are super comfortable but they are stylish too. Wonderful service - happy customer - thank you.

Vionic responded very quickly to a query over a faulty adjuster fixing on a pair of slippers I had received as a Christmas present. I was delighted that a replacement was provided first thing the next day following submission of photos of the fault. Outstanding communications, service and outcome in under 18 hours! The slippers are a fantastic fit, "feel", and positive impact on posture and foot alignment, so it was important that the adjusters worked well. Couldn't be better. Thank you!

I had a small issue with the slippers I bought from Vionic. This was dealt with very efficiently by Hayley from customer service and I received a full refund including postage.

Had a problem with quality and was afraid that my complaint was being ignored but after some email mix ups that finally got sorted, I'm pleased to say I have now been given a credit note for the full amount off my original purchase.