V12 Sports And Classics - Hinckley Bewertungen 

I paid the deposit on a car on Wednesday,I spoke with somome called Joel Baz who said it would come with a fresh MOT.Due to the distance I said I wanted to collect the car on Friday at agreed appointment time he said that was fine they would have the car ready for collection and all paper work ready.He sent me an invoice which was paid on the Friday.When we arrived to collect the car,a salesman took us into the office,he thought I had come to.see a different car,after him finding details of the correct car he left the office he came back to say he would get it brought to site,he then disappeared again only to return saying theres a major problem with the car when I questioned how this could be as they had sold me the car he went away again coming back saying it was a minor fault it has a flat battery so they are unable to open it..I asked why they dont nip to Halfords to buy a new battery I was willing to wait,they said they couldn't do this they need to get a specialist lock smith in to open the car..Having had keyless entry for the last 10 years I knew that this was an excuse as you can still open the car door using the little key inside the key fob.He took us to see the car which was not on site,it hadn't been cleaned it was in a compound with 100s of other cars all looking rather dirty.He said he was going to get the key and returned without so I asked where it was he went away again took some time to return to then say the key inside fob was missing!! Nothing in there excuses added up they said when buying the car the key was missing,so how did they know the car wouldn't start? How do they know it wasn't the key fob battery that had gone? It was obvious they had forgotten to get the car ready for collection & mot it but there advert states it had all its checks completed by AA standards it had been MOT'd..They tried to get me to get me to buy a different car,why would I do this when they already had part payment of £12,995 for the car i wanted? Management had no customer skills & wasn't able to say why the car was not ready as they had 3 days to do so.They said they would deliver the car to me when they had fixed the issues,how could i trust them after the failures? They tried blaming a call centre for the car not being ready,surely the call staff are contracted by V12? There are many errors in there advertising which i will report to trading standards.How do photos show the car gleaming when in fact its off site in a dusty dirty compound? I would avoid this company especially the Hinckley branch i now have to wait 5 days for money to be returned..
I wished i had ready all the negative feedback as everyone states the same problems we had..I know there going to reply with a message giving false information like they have others,they really dont care & have no competence to even try to resolve.

Connor help us with purchasing a car. He was very polite and knowledgeable. Pleasure to deal with him. Came across very honest which will probably makes us come back again when we need a car and would 100% recommend V12

Gave me a valuation over the phone for my part exchange that was slightly higher than main dealer offers. However, after driving nearly 60 miles to complete the deal with V12, they tried to lowball me way below any other valuation at the last minute when I was about to sign.

The car I was trading is a premium model in excellent condition, and they couldn't give any reason for knocking the price down. This feels like a shady tactic to lure people in, and I recommend staying clear.

On another note, the site itself is poor with no parking anywhere, cars parked on double yellows, a scruffy building, and cattle market-like conditions. The sales guy was nice, but the valuation was out of his control. In the end, I drove 120 miles and wasted six hours for nothing.

I recently had to organize a diagnostic check and battery replacement under my vehicle warranty, and the service from Hayley and Tahlia in the aftersales team was absolutely fantastic. They were incredibly helpful, communicative, and handled the garage approvals smoothly. When there was an issue with the timing of the garage payment, Hayley stepped in immediately to liaise with the accounts team and get it resolved so I could collect my car on time. Exceptional customer service, thank you so much!

Dan very helpful thanks

Daniel was a great help selling me a car he deserves a raise !!!

Sales rep did an excellent job very informative and professional.

Helpful sales service on the phone, and helpful staff on site when I arrived for a prearranged appointment to view a reserved car. Mohuddin showed me the vehicle, allowed me plenty of time to inspect it, accompanied me on a test drive and generally ensured I was completely happy with the vehicle before proceeding. He couldn’t have been more helpful. Things slowed down a little through completion of sales paperwork but I appreciate it was very busy, and all staff were polite, friendly and helpful even while very busy. It looks like they have good teamwork amongst the staff. Very pleased with the car. Only minor downside was I had asked it to be charged ready to leave (it’s an electric vehicle) and it was not, so I had to take it elsewhere to complete a full charge before a long journey, but that worked out fine.

Purchased my vehicle yesterday after reserving on line. Bogdan was fantastic he answered all our questions, was a great listener, allowed us the time and space to buy in our own way. Answered any questions & was open and honest if he wasn’t sure he found out, he was a total pleasure.

Worst experience ever at hinckleys car dealership. I bought a car from them, dealth with daniel tuff, everything was rushed. I felt i had to take the car out on a very expensive apr rate otherwise i would have had to get the train or taxi home to newcastle. When i called up and spoke with business manager Ravi who said at the beginning of the agreement that its a family run business and that they will help me get the best possible deal so its affordable. Which was not tge case at all. They hung up on me twice and then when i did get through i was told i couldnt change my finance company and they cant help me. Not happy at all with this company or service. Car was absolute manky and disgusting as they didnt give it a clean or valeted it. Only about £5 with petrol in. If there was a zero rating i would give them this. Awful service.

Nice service friendly and reliable service sales assistant Teigan was lovely well time managed and friendly

Everything was smooth! Was able to sort everything out with no complications.

Bought a car today from Teigan, very helpful and informative 10/10 would buy again.

Teigan was incredibly helpful and informative

Amazing service, friendly people, faster than you’d expect for a busy dealership, only issue is a damaged brake sensor which is covered by warranty, I don’t fault anyone for it as I work at a dealership myself and we make mistakes all the time everyone’s only human.

I was a bit unsure about visiting, but the atmosphere at V12 Sports and Classics Stoke-on-Trent felt good. James was friendly and professional, which made things easier. He was polite throughout and easy to talk to, which helped me feel more comfortable. I left feeling pleased with the visit.

We purchased a vehicle from this company and although there was an issue with keys this has now been resolved to my satisfaction. Sadly the site is somewhat overcrowded both interns of cars and people. We were there on a Saturday and there was barely room to sit down in the customer waiting room
Overall the staff were attentive and I came away a satisfied customer

I booked to view a specific car in Hinckley, I arrived 20 minutes before my appointment as I was unsure what the traffic would be like. I was instructed to wait in the waiting room. I should have known at that point to leave.

I have never been in a smellier, dirtier room in my life, it was overcrowded no chairs to sit on and it smelt like a cross between a takeaway and body odour. I couldn't wait in there so I went outside. I mean this place was rank.

I was still waiting at 20 minutes after my appointment time so I went back up to the hut called reception and advised that I couldn't wait any longer and they promised that they would get somebody to me soon and was directed once more to the waiting room. I declined this invitation and waited outside.

Whilst waiting I became aware of a young couple who were trying to get their money back for a car they has just purchased but which had a stone chip on the window and hadn't been serviced in over 40K miles. They were told it had a service history but were only given the documentation after they paid their money. V12 were reusing to give them the money back even though the car had not even left the forecourt !!

Now to my turn 50 minutes after I had arrived, what i can only describe as a child came over to serve me, he even said that it was his day off. Anyway he said you have come to see the EQS and i said that is correct and he replied, well it's not here !! Having travelled 45 minutes form Birmingham, waited 50 minutes without a seat to be told "It's not here".

Why make the appointment for me?
Why not tell me when I arrived?

I have been buying cars for over 30 years and I have never come across a less professional outfit in my life. I have never been asked to wait in a more unsuitable grotty smelly dirty room in my life. The poor couple I was talking to were almost in tears, they hadn't even moved the car off the forecourt and still couldn't get their money back. They were frantically looking for advise from anybody they could call.

My advise AVOID at all costs no matter how good the price might look.

A complete lack of good customer service in wanting to make things that have gone wrong right.
From the very start, I was told different things by their telephone sales team. Call backs I was promised didn't happen!
On my first visit to the branch it is no surprise customer service is bad when even their manager Naomi didn't do what she said she would do in sending me a confirmation email.
On my second visit to the branch, I was told 3 different mileages on the car I was going to collect, and then different stories (one of which must have been a lie) as to why this mistake had occurred. When I asked them for a small price reduction to account for the mileage being 7 times greater than I'd previously been told, they weren't interested.
The word 'sorry' is cheap unless backed up by real concrete action, and V12 Sports & Classics are very quick to throw the word "sorry" around so long as it doesn't cost them anything!