Urban Drinks UK Bewertungen 

I have ordered a bottle of Slipknot No.9 Whisky on the 14th December as a guest through the PayPal pay option. Although I have received a confirmation from PayPal that the payment had been taken and confirming my information - including Email and Delivery Address - I haven't received any confirmation from Urban Drinks UK and no Bottle has arrived all these days later. I sent an email on the 23rd but haven't received any reply. the Facebook and Twitter pages seem to have not been uploaded since 2020, so I am trying to find an response from this .

I made an order for a bottle of Jack Daniels master distiller No.6 and the required delivery fee on the 16th December as a guest. I unfortunately closed the page before realising that I had not received an email acknowledging my order, so I have no order number and can't track the order. However the payment has been taken from my account and still there has been no emails from either Urban Drinks UK or Fed Ex. I have submitted an enquiry email re this matter and still heard nothing. So I have no idea whether my order will be fulfilled or not. Disappointing as was due to be a Christmas gift and I am potentially out of pocket to the sum of £58.80.....

As a result of this review I was contacted within 2 days regarding my order and assured it was being processed.
They did ask me why I had not contacted via the help link or email on the UK website and I explained the link wouldn't work and my email went unanswered.
In the communications regarding my order which they confirmed, I did request an confirmation email with my order number and tracking information but this never happened.
However today I have received my bottle which was really well packaged to ensure no damage to bottle or box.
Thank you Urban Drinks UK for my product and for responding to my review and direct emails.
Just a shame I had to resort to Trustpilot as I was unable to communicate with you via your site

Excellent service - very highly recommended..

Awful. I ordered a bottle of 19 crimes snoop edition from them. And they sent me a bottle of snoop Cali red then tried to claim it’s the same bottle. The lack of knowledge is embarrassing. One is a special edition of a 19 crimes wine and the snoop Cali red is a solo venture off the back of it. The one I ordered and paid for is a more premium bottle and not available in most shops like the Cali red. I’ve been well and truly ripped off from false advertising.
I asked to speak to a manager and they haven’t contacted me either. I’ll be contacting trading standards next.

The reply from the company is proof. There are two versions of this wine annd images of both can easily be found online, and I know this for a fact as I have 2 empty bottles of the 19 crimes version at home. I’ve had to gift the mis-sold item so won’t be able to return but as long as everyone else can see that the company are unknowledgeable and incompetent hopefully they’ll think about using them. I will still be contacting trading standards.

Package was due this morning and still hasn't arrived at 19:30. There has not been any update from either the company or the deliverers.

FedEx delivery difficult. Registered, had to give over credit card details, but still unable to change delivery as I was out that day.

Amazing service. Shipped promptly after the order was placed and delivered within 2 days of arriving in the uk. Arrived in one piece/well packaged.

Thank you, it was great service and fast delivery

Efficient service good customer contact, would use again.

Found a hard to get bottle of rum which was delivered very quickly! Price was fair and delivery very fast! Cannot fault any part of the service by Urban Drinks! Thanks

Fantastic service. Very fast delivery considering the bottle came from oversees. Product was exeptional but I didn't expect any less. Will definately be using Urban Drinks again

It was so easy to order and my order arrived safely with fast delivery. I will use Urban drinks again. This is why I have given them 5 stars

Paid £70 for my order 5th October 24. Not received my order. I am beginning to think I may have to go to the small claims courts to recover my monies because there seems to be little or no chance of receiving it 😡

Can't speak to anyone, and FedEx took parcel back ad nobody in

I purchased the product for my parents who live in the UK, I picked this site under the assumption its a UK service and hold stock in the UK, I paid £9.90 for supposedly FedEx shipping 6 days on from purchase no updates or ETA. And then to find it driven out of Germany. And likely no actual whare house in the UK.

Noted no EU import tax but the high shipping price reflects that.

Will respond to you enquiry but without actually answering your question!

The impression given is of a UK based company, (co.uk). In fact they are based in Germany, which almost certainly accounts for the high delivery charges! Furthermore, even though a product was advertised as "in stock" that was untrue, & despatch has been delayed until stock is actually available, though no definite dates have been provided. Altogether underhanded dealing, & it will be the last time!

Correct item delivered within the timescale specified. Good range of drinks available - I couldn't find this particular item anywhere else.

Found a hard to get whisky at a reasonable price.
On top of that service was great , kept informed of shipping and arrived in good time. Happy bunny.