Urban Drinks UK Bewertungen 

Orderd 3 X BOTTLES of parrot Bay rum but only received 1 X box containing 2 X bottles , they keep saying that other bottle was delivered separately but I never received it , they refuse to issue refund of the missing item .
BEWARE THIS COMPANY ARE OBVIOUSLY A SCAM

Easy to order and came quickly very happy

I was kept well informed about dispatch & delivery by emails from Urban Drinks UK, so no problem with them. Only suggestion is please can you wrap glass bottles in bubble wrap, just for extra protection & safety. Packaged just in a cardboard box isn't very safe especially travelling from so far away.
But not so good by FedEx, which is no surprise as I have had problems with deliveries or NON DELIVERIES from them before with other things & I was very worried. FedEx were their usual usless self. When I tracked it, it gave a Wednesday delivery. On the Wednesday, delivery
day, the tracking changed the delivery day to Thursday with a time slot. So I thought it was now coming Thursday but it was delivered on the Wednesday(original date). Very lucky I was in to accept delivery.
FedEx needs to sort out their tracking dates & stick to them, or Urban Drinks UK need to find a more reliable courier.

Pretty much a con - you pay a large fee for express delivery because you need a gift delivered on time and they scam you by sending with a cheap and slow method so they can pocket your cash.

Great service kept updated on delivery date and time will use again thanks

Arrived quickly, all packaged well. Delivery, and also some drinks, are a bit expensive but thats the only thing to “complain” about ☺️! Thank you 🌻

Everthing went perfectly well

Item turned up really quickly

Clear and easy website, simple ordering process and very fast delivery. I was also impressed with how well the bottles were packaged

Easy to order and delivery arrived on time.

Great service

A great company to deal with. Very easy to order the required item, quick delivery, and kept up to date with each stage of delivery.
Very satisfied customer and will continue to use in the future.

Great item, delivered quickly and great communication, many thanks

Shipping from Germany my item took 8 days to arrive. I was informed the item would arrive on the 18th and didn't arrive until the 20th. Three days of waiting due to Fedex delay. Too late for the birthday!

Purchased a bottle on the 5th June for a father's day gift. The only shipping option being in the realms of 25% of the bottles price but Thinking that would be an express/few day eta. NOPE! Confirmation emails says Thursday 13th. Doesn't arrive. Contacted on the 14th to ask where it is to a late response of "delivery agent is backed up" etc excuse. So finally Monday 17th (4 days out of delivery expected), it turns up. Did I mention the real kick in the teeth is that IF I'd used a more renowned company, the bottle would have not only been 25% cheaper BUT dispatched and arrived within guaranteed 3 working days. But Urban Drinks don't really want to know about any of this information.

I've used this company on several previous occasions and found them very reliable. The shipment was a couple of days later than promised on this occasion, but I was able to track the package and it turned up within the promised timeslot on the rearranged day. I will continue to use them.

The length of time it took to deliver the purchase and an email from FedEx that they were going to deliver that day when in fact the goods had not cleared customs. Otherwise product was as expected and well priced.

I had no idea the items would be shipped from Germany as sounded like a UK company.
One week on and the items are still in Germany (according to the tracking) so will now arrive late for the birthday gift…

I have changed my review to a 4 star as Urban drinks have really gone out of their way to resolve my issues! The item is on its way and should be delivered on time. Thank you

Placed order on 30/04/2024 as the UK website showed it was available. It was only delivered on the 13/05/2024 having contacted Customer Service to first be told it would take 4-5 working days to be processed and delivered, then to be told that it was being held by customs due to couriers not having the correct documents is a very bad sign ! This is not the first order to the United Kingdom that has been delayed. If you have a company registered in the UK i expect you to have stock in the UK.