Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Really good customer service, which is rare these days. There was a delivery issue for our order, which UltraLEDs fixed immediately by sending a second parcel, and collecting the first free of charge.... Mehr ansehen
Unternehmen hat geantwortet
Fantastic experience with Ultra LEDs from start to finish. I wasn’t completely sure what I needed for my project, but Katy was absolutely brilliant throughout the whole process. She took the ti... Mehr ansehen
Unternehmen hat geantwortet
Amazing LED’s. I’ve got the Neon RGB-W version, looks beautiful when turned. Build quality is very good and Ultra LED’s has all the required components plus many different options. Sales were really... Mehr ansehen
Unternehmen hat geantwortet
They've sent the LED tile trims quickly, but FedEx messed up and failed to deliver for a couple of days, not even showing up when they said they would. I've reached to UltraLEDs, spoke to Jack, and he... Mehr ansehen
Unternehmen hat geantwortet
Ultra LEDs boast over 15 years worth of experience in providing the best quality LED lights around.
Southfield Industrial Estate, Praed Road, Trafford Park, M17 1SJ, Manchester, Vereinigtes Königreich
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service and product. I recently ordered a large LED neon flex for an outside garden project. The team provide advice on the best product, how to make the flex waterproof and fireproof and delivered the product very quickly. Highly recommended.
Great knowledge and customer service provided by the company to find me exactly what I wanted
Ordered some E14 LED light fittings which were well priced and delivered quickly
Great Service team, fast delivery from the Uk to the Netherlands and nicely priced product. Would definitely recommend buying here.
Had some issues with the product that was ordered by mistake, and they resolved it with fast solutions and refund
I’ve only used this company once to buy Syndeo Plug and Play “puck” down lights. Firstly, the lights themselves are brilliant. Incredibly easy to install and look great. Secondly, the service I got was faultless. I rang to check some details before buying and got good, clear and helpful advice. I ordered over the phone around late morning and was told I’d get next day delivery, which I was sceptical about but the courier driver nearly got me out of bed the next morning. I’ll use this company again and hope my next experience was as good as the first.
I placed a few orders with this company. One bigger. I had a very positive experience but check your quotations carefully especially if they are long. They made some mistakes but all were corrected - I would say human errors. The communication was mostly really good except for one time when I expected a refund for the returned item and they said that they missed my email but I was refunded in the end. What balances these mistakes is that they accepted my return after the allowed time for a return. They also provided technical advice and patiently were making any requested amendments to my quotation.
Best customer service out there. Hands down. I got a faulty neon tube, emailed them to ask for a replacement and received a reply within 2 hours with already all the information for a return and a new product on its way. Next day. Honestly best service in the Uk
Multiple emails sent for quotes. Even Matthew over chat asked me to forward emails again but none were ever responded to. I've checked Spam. I gave up chasing and chose another company. I've used them in the past so not sure why such poor service.

Antwort von Ultra LEDs
Excelent company to deal with.
As a school they helped us plan our xmas fair lighting.
Awful delivery service from FedEx, Paid £12.95 (other couriers £4-5 with 2h delivery slot) and took a day off from my work to receive the order. Delivery slot from 08:00-18:00, which century do we live in !? I won't buy again from this website, the "delivery cost" is too expensive.
Ordered 12x7 profile.paid next day delivery -no delivery for two days. finally got it
Ordered diffuser on 5/10/22 for the next day delivery
Now is Monday still not here.
Thanks for sh.. Service.
TRIED TO SORT OUT AN ISSUE /FAULT WITH A CONTROLLER AND NO ONE WILL RETURN OUR CALL. AT A COST OF £40.00 - NOT ACCEPTABLE.

Antwort von Ultra LEDs
Terrible. Was sent some lights with a naked cable so no way to connecting it to the adapter and into the power outlet. Been calling them for days being promised someone is to phone me back, starting to think it's a scam company? Don't waste your time or money on this they're impossible to get ahold of and are obviously not interested in solving the problem and having happy customers. Shambles!

Antwort von Ultra LEDs
Promised a pre 10am next day delivery after a previous mishap which meant delivery on the correct day hadn’t happened. Items had still not even been dispatched on the day they weee due to be delivered pre 10am! Exactly the same response as others regarding blaming FedEx! Do your self a favour and find an alternative, trustworthy supplier!
After waiting for 3-4 weeks with another company for LEDs, I placed an order with this company. LEDs were delivered the very next day!
This encouraged me to order another set and it was delivered again the next day. Reliable and honest company!
After sending the wrong item to me. customer service have stopped replying to emails and calls. Very unprofessional.
Wow!....what an amazing company....superfast delivery...value for money product....over the moon with these G125 E27 LED Dimmable 6w bulbs with a perfect looking filament....this is how companies get a good name....5*....would give 10 if I could.
Many thanks Ultra LEDs.
Ordered drivers, cables, led strips, diffusers, profiles etc for a complete floating shelf lighting setup. Prompt postage and they got the order spot on.
Fantastic people to deal with. Sadly, poor Customer Service is so rare these days. Not with these guys. Great customer support given. Very many thanks.
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