TV Bed Bewertungen 

Antwort von TV Bed

11. Aug. 2026

Thank you so much for your review!

We're delighted to hear you're so pleased with your TV Bed and that you received excellent service throughout your order and delivery.

Looking after our customers doesn't stop once the bed has been delivered, so it's great to hear you appreciated our follow-up call too!

Thank you for your recommendation and for choosing TV Bed. We hope you enjoy your bed for many years to come.

Antwort von TV Bed

11. Aug. 2026

Thank you so much for your review!

We're delighted to hear you think your TV bed is one of the best things you've bought! It's also great to hear our team were able to quickly sort out the mix-up with your LED lights.

Thank you for your kind words about our team and for saying you'd buy from us again, it really means a lot to us.

Enjoy your new TV bed!

Antwort von TV Bed

11. Aug. 2026

Thank you so much for your review.

We're delighted to hear you were happy with the service, speedy delivery and, most importantly, the quality of your new bed!

We really appreciate the recommendation and look forward to welcoming you back in the future.

Thanks again for choosing us.

Antwort von TV Bed

11. Aug. 2026

Thank you so much for your review.

We're really pleased to hear you're happy with the quality of your new bed and that everything is working as it should. We also really appreciate your feedback regarding the assembly instructions, we'll certainly take this on board.

Thank you for choosing us, and we hope you enjoy it for many years to come!

Antwort von TV Bed

31. Juli 2026

Thank you for your review.

We are sorry that you feel this way, however, we do feel it is important to clarify what happened.

After you contacted us to advise that you had not selected the installation service when placing your order, you later decided that you would like to add the installation to your Single TV Bed. As a gesture of goodwill, we did our best to amend your booking. Unfortunately, due to an unexpected system error, the installation was not successfully added with the courier. We were completely unaware that this had failed until the day of your delivery.

As soon as you informed us of the issue, we acted immediately. We contacted the delivery company's office straight away to arrange for the installation to be completed as quickly as possible. Although the installation team was fully booked, they rearranged their schedule and offered to return on Monday 3rd August 2026 to install your TV bed. You chose to decline this appointment.

As an alternative, we immediately offered you a full refund for the installation service, which you accepted. This refund was processed within five minutes of your call. While banks can take up to 10 working days to return the funds to your account, this timeframe is outside of our control.

We fully appreciate that the situation was frustrating, and we have apologised for the system error. However, to describe us as a "two-bit operation" with poor customer service does not accurately reflect how we handled your case. We acknowledged the issue, acted immediately to find a solution, offered the earliest possible installation appointment, and processed your refund without delay. We believe we acted promptly and fairly throughout and did everything reasonably possible to resolve the situation.

Antwort von TV Bed

31. Juli 2026

Thank you for your review.

We're delighted to hear that you were pleased with the installation team and that you're enjoying the quality of your new TV bed. It's great to know the TV mechanism is operating smoothly, the charging ports are conveniently positioned, and that our team made a positive impression.

Thank you for choosing us and for your recommendation. We hope you enjoy your new bed for many years to come!

Antwort von TV Bed

31. Juli 2026

Thank you so much for your review.

We're delighted to hear that you had such a positive experience with both our products and our team. It's great that Rob was able to talk you through the issue and get everything resolved without the need to wait for a technician, we're always happy to help wherever we can.

Thank you for your kind words about our family business and for recommending us. It really does mean a lot to us, and we hope you continue to enjoy your TV bed for many years to come!

Antwort von TV Bed

31. Juli 2026

Thank you so much for your review.

We're delighted to hear that both you and your daughter are so pleased with the TV bed. It's great to know you found the quality excellent and the assembly straightforward.

Thank you again for choosing us and for taking the time to share your experience, it really does mean a lot to us.

Antwort von TV Bed

21. Juli 2026

Thank you so much for your review.

We're so pleased to hear that you were kept informed throughout the delivery process and that you're still loving your TV bed after six months. It's wonderful to know everything has been working perfectly. We really appreciate your recommendation and look forward to helping you again in the future. Enjoy your bed!

Antwort von TV Bed

21. Juli 2026

Thank you so much for your review.

We're delighted to hear that you're loving your new bed and that you had a great experience with both our installation and follow-up service. We really appreciate you taking the time to share your feedback, and we hope you enjoy many comfortable nights ahead. If there's ever anything else we can help with, please don't hesitate to get in touch.

Antwort von TV Bed

13. Juli 2026

Thank you for your review.

We're so pleased to hear you're happy with your TV bed and that it arrived on time exactly as described.

We really appreciate your kind words and your support. We hope you enjoy your new bed for many years to come!

Antwort von TV Bed

13. Juli 2026

Thank you for your review.

We're delighted to hear that you're still loving your TV bed after a year and that it's been working perfectly for you. It's great to know the delivery and installation went smoothly and that our team took good care of everything.

Thank you again for your support and recommendation. We really appreciate it and hope you continue to enjoy your TV bed for many years to come!

Antwort von TV Bed

13. Juli 2026

Thank you for your review.

We're delighted to hear that you're so happy with your new TV bed and that it met your expectations. It's fantastic to know you were pleased with both the quality and the service.

Thank you for choosing us, and we hope you enjoy your new bed for many years to come!

Antwort von TV Bed

8. Juli 2026

Thank you for your review.

We're delighted to hear that you're extremely pleased with your TV bed. It's great to know that you're happy with the quality, design, and sturdiness of the bed, and that the TV mechanism is working perfectly and adding that extra touch of luxury to your bedroom.

We're also pleased that your delivery experience was a positive one and that everything arrived on time. We work hard to ensure the process runs as smoothly as possible, so it's wonderful to hear that reflected in your experience.

We hope you enjoy your TV bed for many years to come!

Antwort von TV Bed

8. Juli 2026

Thank you for your review.

We're delighted to hear that you're pleased with your new bed and found it to be well made and comfortable. It's also great to know that the live delivery tracking helped make the delivery process smooth and convenient.

We hope you enjoy your new TV bed for many years to come!

Antwort von TV Bed

6. Juli 2026

Thank you for your review.

We're delighted to hear that you found the instructions easy to follow and that our communication met your expectations throughout the process.

Providing excellent value for money without compromising on quality is something we work very hard to achieve, so it's fantastic to hear that reflected in your experience.

Thank you again for choosing us and for taking the time to share your feedback. We hope you enjoy your new TV bed for many years to come!

Antwort von TV Bed

6. Juli 2026

Thank you so much for your review.

We're delighted to hear that your bed was delivered quickly and that you've experienced no faults since receiving it. While we're pleased you haven't needed to contact our customer service team for any issues, we're glad our follow-up call helped demonstrate that we genuinely care about our customers long after delivery.

Thank you for your recommendation and for awarding us 10/10, it really means a lot to our team.

Antwort von TV Bed

6. Juli 2026

Thank you so much for your review.

We're thrilled to hear that you love your TV beds and that you're pleased with the quality. It's also wonderful to know that you found the service excellent throughout your experience with us.

We hope you enjoy them for many years to come, and if we can ever help with anything in the future, please don't hesitate to get in touch.

Antwort von TV Bed

6. Juli 2026

Thank you so much for your review.

We're delighted to hear that your search for the perfect TV bed led you to us and that you are so pleased with your new TV Bed. It's fantastic to know that the delivery went smoothly, our team made a positive impression, and that you found the bed both easy to assemble and of excellent quality.

Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your TV bed for many years to come.

Antwort von TV Bed

2. Juli 2026

We are sorry to read your review and appreciate how frustrating this situation has been for you.

However, we do feel it is important to clarify that you have not been scammed. You have received the bed you ordered, and as soon as the missing parts were reported to us, we took immediate action to resolve the issue.

The bolts and instruction manual should have been included with the bed, and we are currently investigating this with our manufacturer to understand how this occurred.

You first reported the issue yesterday at 2:20pm. Replacement bolts were dispatched the same day and delivered to you by 9:23am this morning. We believe this demonstrates that we acted as quickly as possible to rectify the problem.

Regarding the instructions, we explained during our phone call today that we did not have a physical copy available to send with the replacement bolts. Instead, we arranged to send the instructions electronically via WhatsApp. Unfortunately, we experienced a technical issue which prevented the message from sending initially. The PDF instruction manual was subsequently delivered to you via WhatsApp at 2:13pm this afternoon.

We completely understand that this has been inconvenient, particularly given that you had set aside time to assemble your new bed. We sincerely apologise for that frustration. However, we do not feel that a 1-star review fairly reflects how the situation has been handled. Whilst mistakes can occasionally occur, what matters is how a company responds when they do. From the moment the issue was reported, we responded promptly, communicated with you throughout, and took action as quickly as we possibly could to resolve it.

We hope you are now able to complete the assembly of your bed and enjoy your purchase. If you require any further assistance, please do not hesitate to contact us.